Andrew Smith


(000) 000-0000


287 Custer Street, Hopewell, PA 00000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Experience in collections and updating accounts also working payment plans with clients.

Employment history

Jun. 2017 – Present
Kenborough, Florida
Collection Agent, Davis, Bauch and Gleichner

  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Call guarantors on predictive dialer and try to help them resolve their debts
  • Update accounts
  • Take credit card information
  • Observe signal lights on switchboards, and dial or press buttons to make connections.

Nov. 2015 – Dec. 2015
Luannmouth, Utah
Crew member, Hoppe, Stamm and Von

  • Work front and back window 
  • Run cash register
  • Take orders
  • Comply with customer service rules and standards
  • Clean lobby and food areas at closing time
  • Run front counter


High School Diploma: Common Core Standards

  • North Michigan College – Lake Selmafurt, Minnesota



Emotional Intelligence


Call Center Experience

Customer Service


Ability to work under pressure

collection agent

  • Answer customer questions regarding problems with their account.
  • Notify customers of delinquent accounts by mail , telephone to solicit payment.
  • Record information about financial status of customers and status of collections efforts.
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.Read plans, instructions, or specifications to determine work activities.

collection agent

  • Call guarantors on predictive dialer and try to help them resolve their debts
  • Update accounts
  • Take credit card information
  • Collects funds, if costumer didn’t pay in bank on time.

collection agent

  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments 
  •  Listen to customer requests. 
  •  Determine charges for services requested, collect deposits or payments, or arrange for billing. 
  •  Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. 
  •  Check to ensure that appropriate changes were made to resolve customers’ problems. 

collection agent

  • Handling outbound and inbound calls for Australian and New Zealand energy, bank and other services to collect debt
  •  Managing work list for everyday at the same time to reach the daily target. 
  • We used Wincollect for checking the debtors details, Microsoft excel for tracking cash collected amount and VICI for dialer.
  • Locate and notify customers of delinquent accounts by mail and 

collection agent

  • Dealing with clients with terminated contracts and still have outstanding to settle their Accounts to nil.
  • Investigating any discrepancies that need to be resolved with clients that connected to Different departments.
  • Reporting to finance director, SAMA, and CCHI regarding the terminated contracts to Assist them in taking the right decision.
  • Preparing and updating the month end report with new terminated contracts.