Andrew Smith

287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

• Information Technology professional with 3.7 years of experience in Business Intelligence domain.
• Capable of handling Infra and Technical issues for Cognos BI Tool       
• Keen to learn and adopt new technologies and processes.
• Possess strong process, quality and customer relationship management capabilities.

Employment history

Technology Analyst, Conroy-Kemmer. East Pamelaport, New Hampshire
Feb. 2017 – Present
· Administering Cognos BI systems on a day to day basis to ensure platforms meet our SLAs. This might include installation, support, configuration and tuning.
· Tuning Cognos and associated systems for expected performance and taking remedial actions when required.
· Troubleshoot issues within Cognos and associated environments and install fix packs
· Perform upgrades, set up security roles and users and troubleshoot issues
· Participate in executing disaster recovery procedures 
· End to End understanding of a BI distributed installation (including Cognos services, firewall, load balancer, gateways, application servers, content manager, databases and SSO setup)
· Provide support for BI developers with connection to data sources including: SQL, Netezza, MySQL, Oracle, Sybase, Hive and Arcadia.
· Performed POC for cognos containerization by deploying cognos images in open shift platform 
· Responsible for installation, configuration, upgrading and maintaining Cognos 10 and CA11 Version in a distributed unix environment.
· Performing technical work in alignment to all ITIL process – mainly: Change Management, Incident and Service request Management, Problem Management.
· Providing technical support during COB dry run test and VTM patching activity.
· Migrating cognos content manually as well through RLM across SDLC

Cognos Administrator, Armstrong-Vandervort. North Imelda, Minnesota
Nov. 2019 – Dec. 2019
· Setup an new cognos CA11 environment (including Cognos services, firewall, load balancer, gateways, SSO , LDAP configuration) for KYC application in LATAM and Mexico region
· Performed COB dry run test to ensure application is up and running in COB.
· Managed Application severs in LATAM region and proposed automation ideas to reduce ticket count.
· Issues identification and fixing, performing Root Cause Analysis for issues and problems.
· Assist in verifying that client is on the right infrastructure foundation and that it is tuned for optimal performance.


West Stehr, Cecilstad, Kentucky
BE, Mechanical Engineering, Sep. 2016


Oracle 12c Administration

Unix scripting

Cognos Administration

Linux Administration


Websphere Administration