898475bb-9a3d-4578-967e-6af5efaae7f7

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Employment history

Apr. 2019 – Sep. 2019
East Leonietown, Texas
Cocktail Server, Gislason, Lueilwitz and Shields

  • Collect money for drinks served.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Serve wine, and bottled or draft beer.
  • Take beverage orders from serving staff or directly from patrons.

Dec. 2017 – Sep. 2018
Port Tracie, Idaho
Bartender, Haley, Waters and Dibbert

  • Arrange bottles and glasses to make attractive displays.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Take beverage orders from serving staff or directly from patrons.
  • Collect money for drinks served.

Feb. 2018 – Jun. 2018
Kundebury, Utah
Office Assistant, Bradtke-Barrows

  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
  • Arrange conference, meeting, or travel reservations for office personnel.

Aug. 2017 – Sep. 2017
West Alvinview, Alaska
Server/ Bartender, Smitham-Smith

  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Slice and pit fruit for garnishing drinks.
  • Arrange bottles and glasses to make attractive displays.

May. 2014 – Aug. 2015
South Clarisaland, South Carolina
Bartender, Larson-Langosh

  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Clean bars, work areas, and tables.
  • Order or requisition liquors and supplies.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.

Professional Summary

Current Massage Therapy student with 6 years’ experience, delivering high-levels of customer service to guests in the service industry. Consistently ensure customers feel welcomed and accepted, corresponding with guest wants and needs. Adept at managing events, order taking, seating arrangements, and directing overall guest experience. Actively seeking a Bottle Server role within a fast-paced, friendly and fun environment.

Education

Present
License: Massage Therapy

  • East Quitzon Institute – West Adafurt, Alabama

Skills

The ability to up-sell

Reliability

Calmness under pressure

Ability to work well in a team

Outgoing personality

cocktail server

  • Assist guest in lounge and restaurant
  • Providing exceptional company guest service standard
  • Taking cocktails or other beverages order and relying it to bartender
  • Taking appetizer orders and entering it to POS system for kitchen
  • Delivering Beverage and food to tables
  • Assisting with side works such as utensils wrapping, restocking,and cleaning area of service

cocktail server/ bottle server

  • Welcome and ensure guests receive personalized service and attention
  • Properly stock and maintain cleanliness in assigned areas during each shift
  • Provide detailed information on menu
  • Monitor guest experience and ensure consistent high standard service at all times
  • Ensure accurate collection for all sold products
  • Be able to adapt to changing customer volume levels with a sense of urgency

cocktail server

  • Adequately knowledgeable about Texas state liquor laws.
  • Served wine, beer, and spirits according to hotel guidelines.
  • Processed credit, debit, and cash transactions.
  • Delivered exceptional customer serviced.
  • Responsible for keeping workstation and tables busted and clean.

cocktail server / hostess

  • Greet guests, escort them to their seats, and present them with menus and wine and liquor lists.
  • Check with customers to ensure that they are enjoying their meals and or drinks and take action to correct any problems.
  • Describe and recommend wines and champagnes to customers.
  • Sell Champagne and Liquor Bottles
  • Set up and execute bottle service requests

cocktail server

  • Delivered 5-Diamond cocktail service to a variety of VIP guests that required careful attention to detail.
  • Describe and recommend wines to customers as well as performing accurate and professional bottle service to tables.
  • Post charges, such those for rooms, food, or liquor, manually or by using computers.
  • Performed a detailed set-up and break-down each shift.
  • Able to work on my feet for extended hours.

cocktail server

  • Interact with customers by taking their orders, make recommendations, provide them with accurate bills, serve them food and drinks, process payments, and supply them with whatever they need in a timely manner.
  • Assist with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc.
  • Learn about food and beverages, such as wine, beer, and cocktails.
  • Check identification to ensure customers are the proper age to purchase alcoholic beverages.

cocktail server

  • Have sufficient knowledge on all alcoholic and non-alcoholic drinks.
  • Observe guests to anticipate their food or beverage needs.
  • Requests ID from guests to ensure they are old enough to purchase alcoholic beverages.
  • Stocked and maintain cleanliness of stations.

cocktail server

  • Anticipated guest needs and provided proactive service.
  • Managed my tables effectively, even during high-volume period, to maximize customer experience.
  • Communicated with guests to record orders and assess needs.
  • Built a solid rapport with many frequent patrons to cultivate guest loyalty and increased repeat visitor frequency.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Assisted with bartending duties during high-volume shifts.
  • Consistently Sold $2,000 to $2,500 per shift.

cocktail server

  • Greet patrons as they enter the establishment.
  • Serve food, alcoholic and non-alcoholic beverages.
  • Check with customers to ensure satisfaction.
  • Knowledge of cocktails, wine and beer.
  • Serving with a large section quickly and efficiently.

cocktail server

  • Oversee and attend to section with 30+ guests
  • Train new servers about guest service expectations and club offerings
  • Write patrons’ drink orders on order slips, memorize orders, or enter orders into computers for transmittal to bartender staff.
  • High Roller and VIP service 

cocktail server

  • Serve beverages to customers in designated area.
  • Be friendly and helpful to any and all customers that required assistance.
  •  Be knowledgable of all liquors.
  •  Resolve any customer complaints or provide them with someone who could resolve it.
  •  Always maintain cleanliness of section.

cocktail server

  • Fast Paced high stressed environment
  • Take orders, gets drinks, and return to costumers in under 7 minutes
  • work POS  system
  • responsible for cash handling and credit card transactions
  • Making sure to always in in compliance with all Casino Laws

cocktail server

  • Efficiently handling large amounts of cash and credit card transactions. 
  • Maintaining multiple tables at once.
  • Ensuring superior service and efficiency at all times.
  • Engaging in suggestive selling and up-selling.
  • Anticipating guests needs to provide proactive service.