club manager Archives

Strong knowledge of the ACT code of practice
Handling member complaints, resolving disputes and ensuring customer satisfaction and continued membership at the club
Club KPI’s are met on a consistent basis
Weaknesses and threats are identified and actioned
Plan and execute marketing plan
Accounts are up to date and monitored to ensure budget is on track
Wages completed weekly

Provide an environment which is welcoming and focused on customer service
Deal with member complaints and cancellations
Maintain a safe and effective work place
Maintain all new prospect and member information and ensure details are accurately and promptly entered in to the appropriate system
Training of all staff in atmosphere of the club
Staffing roster is completed
Check and monitor qualifications of new and existing staff bi annually

Oversaw the daily operations of the Food & Beverage Department within the Club and assisted the COO as needed.
Implemented a new menu cycle for lunch and dinner menu creations.
Oversaw the daily/weekly events for the Club Members.
Retrained the existing service staff with “Well Done” Steps of Service. Selected the “trainer” who then trained all new hires. 10 days of training with verbal and written tests. “Never Say No” attitude.
Responsible for writing the Member budget in all aspects of Clubhouse activities.

Oversaw Daily Operations of a 1400+ Private Member Club for all Food & Beverage, Housekeeping and Maintenance.
Food & Beverage to include all Dining Rooms, Men’s & Ladies Card Rooms, Banquets, and Esplanade restaurant (renovated in 2007)
Traveled to Cape Town and Johannesburg, South Africa to interview and hire 45 interns for seasonal employment
Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
Schedule staff and ensure all shifts are covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
Administration and processing of all weekly/bi-weekly employee payroll.
Resolve employee issues or concerns.
Ensure prompt opening/closing of gym.
Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

Making sure the day to day smooth functioning of the club is achieved.
Making sure that all departments of the club work no problems.
Gaining experience in the field of operation management and event management
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Ensure gym facility is maintained clean, safe and orderly.
Recruit and Build a Team for both sales & Personal training
Maintain High Membership Levels
Prepare weekly schedules and work assignments for Fitness Trainers & Membership consultants.
Work with other staffs to achieve monthly target.
Ensure that all staffs follow center’s procedures and policies.
Enhance revenue by providing additional discounts and services to existing and new customers

Oversaw Daily Operations of this Private Gated Community Including Food & Beverage, Golf Operations, Golf Course Maintenance, Wellness, Tennis, Poolside, Valet, Kitchen Operations, Marina, The Market and Housekeeping
Created and Opened “The Pub” inside the Clubhouse as an additional dining venue.
Transformed The Market theme to enhance revenue and service.
Responsible for Monthly Board and Committee Meetings & Budgets.

Interviewing, hiring, managing a staff of over 12 to effectively run one of the largest anytime fitness gyms.
Viewing NPS results, contacting customers to discuss feedback both positive and negative to create a better customer experience. coming up with strategies to break down perceptions and lead my team to become a leading anytime fitness.
Promoting positive experience for a variety of personalities by negotiating and influencing both members, customers and staff to compromise and work together.
As a leader, dealing with all complaints and challenging conversations. Occasionally dealing with aggressive members face to face and via phone, banning members and interacting with police in times of physical violence and threatening behaviour. This involved deescalating situations to protect all members, customers, staff and the community.

club manager