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Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Clinical Nurse Director with over eight years experience in directing, organizing and supervising the work of the interdisciplinary team. Maintained a positive revenue stream through active management and control of daily operations. Committed to cost-effective compassionate care. Motivational leader with emphasis on staff and patient satisfaction.

Education

Sep. 2004
Bachelor of Science: Nursing

  • The Prosacco Institute – East Joette, Oklahoma

Employment history

Jun. 2018 – Present
Shirleybury, Minnesota
Clinical Director, Grady, Heller and Fay

  • Evaluating the financial and clinical benefit of the Care Plan against the patient’s actual outcomes. 
  • Practicing in accordance with the mission, philosophy, polices, and ethics of the organization, NHPCO guidelines and Joint Commission Standards. 
  • Utilization of the interdisciplinary model to promote cost effective quality care with the hospice environment. 
  • Managing systems, processes, staffing, budget and outcomes in collaboration with the Home Care Administrator. 
  • Supervising and allocating clinical staff based on agency needs.
  • Responsible for the overall direction, coordination, and evaluation of the interdisciplinary team. 
  • Directly supervising team members and team coordinator. 
  • Interviewing, hiring, and training employees. 
  • Planning, assigning and directing work. 
  • Appraising performance, rewarding and disciplining employee. 
  • Addressing complaints and resolving problems. 
  • Worked on numerous Quality Assurance Performance Improvement projects with other Directors and staff.

Jan. 2009 – Sep. 2009
Lake Joniville, Wisconsin
RN Case Manager/Patient Care Coordinator, Schiller and Sons

  • Record patients medical information and vital signs. 
  • Modify treatment plans as indicated by patients responses and conditions. 
  • Consult and coordinate with interdisciplinary team members to assess, plan, implement, or evaluate patient care plans. 
  • Assess the needs of individuals, families, or communities, including assessment of individuals’ home or work environments, to identify potential health or safety problems. 
  • Observe nurses and visit patients to insure proper nursing care was given. 
  • Implement and monitor Performance Improvement and Quality Assurance initatives. 
  • Monitor productivity of the staff. 

Aug. 2006 – May. 2007
East Dewittburgh, Virginia
Registered Nurse, Simonis LLC

  • Monitor, record, and report symptoms or changes in patients’ conditions.
  • Monitor all aspects of patient care, including diet and physical activity.
  • Document data related to patients’ care, including assessment results, interventions, medications, patient responses, or treatment changes. 
  • Administer blood and blood product transfusions or intravenous infusions, monitoring patients for adverse reactions. 
  • Assess urgent and emergent health conditions using both physiologically and technologically derived data. 
  • Set up and monitor invasive equipment and devices such as colostomy or tracheotomy equipment, mechanical ventilators, catheters, gastrointestinal tubes, and central lines. 
  • Discuss illnesses and treatments with patients and family members Obtain specimens or samples for laboratory work. 
  • Assess the impact of illnesses or injuries on patients’ health, function, growth, development, nutrition, sleep, rest, quality of life, of family, social and educational relationships.  

Nov. 2005 – Dec. 2005
Robertofurt, Louisiana
Patient Caregiver, Lakin Group

  • Provide daily living care to mentally handicap individuals in their home. 
  • Assess behavioral changes and report to the medical team. 
  • Distribute medication to the clients.  
  • Involve the clients in as many community activities as possible.

Skills

Excellent Communication

Teamwork

Problem-solving

Leadership

Microsoft Word and Excel

Detail-oriented

Compassionate

Professionalism

Credentials and Licenses

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Andrew Smith

Professional Summary

Analytical, detail-oriented health care professional offering over 15 years of success in roles as Clinical Director, Nurse Educator, Director of Education,  RN case manager, RN on call, LPN, and CNA. Creating a deep understanding of the value of each and every team member. Competent in Medicare Hospice Guidelines, Hospice Item Sets, clinical standards and evidence best practices.  Extensive experience evaluating clinical data, and developing data led processes to improve patient care, decrease service failures, and improve team engagement. Dependable, patient-focused leader with exceptional organization, communication, and relationship management skills.

Education

East Huels Institute, Denverburgh, Hawaii
Master of Science, Nursing Education, Jul. 2017

Eastern Flatley Academy, Lamontberg, Michigan
Associate of Science, Nursing, Sep. 1999

Employment history

Clinical Director, Dibbert, Ward and Block. Port Ashley, Wisconsin
Sep. 2019 – Present
  • Wrote On Boarding Manual for all processes related to RN case management, RN on call,  wound care, LPN and CNA’s.
  • Managed quality assurance education programs including on site evaluation and trainings (Back to Bedside, B2B), internal audits (QAPI), and customer surveys (Circle of Care Calls)
  • Generated and reviewed productivity expectations, Hospice Item Sets (HIS), incident reports, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Provided data-driven recommendations aligned with overall-company strategies  and prioritized process improvement initiatives.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness 

Staff Development Manager, Daniel, Jakubowski and Green. Prestonview, Arkansas
Dec. 2018 – Jan. 2019
  • Liasied between executives and entry-level employees facilitating smooth communication and successfully achieving a decrease in  turnover rate from 84%-25%
  • Managed, trained and staffed Seasons Hospice in patient 15 bed unit
  • Applied adult learning and performance expertise to assess behavioral and ability issues  impacting work performance.
  • Budget management for Inpatient Hospice: Tier staffing system based on patient ratio. 
  • Designed and implemented the on-boarding processes for all team members.

Director of Education, Mitchell, Sanford and Robel. Winfordstad, Hawaii
Jun. 2018 – Aug. 2018
  • Developed improvement processes of education including improved seminars, training materials, and education platforms
  • Defined and articulated learning outcomes, including measurements performance metrics and changes to improve team learning
  • Conducted training and change management processes to improve operations

Weekend On Call, Mitchell, Nikolaus and Feil. Connland, Iowa
Sep. 2017 – Oct. 2017
  • Primary on call for the terminally ill, triaging, providing  crisis intervention, including phone assessment treatment and resolution.
  • Nurse educator addressing pain management, hospice philosophy, Medicare/Medicaid guidelines
  • Completed GAP analysis to identify company needs, growth potential, strengths and weakness. 
  • Developed a program to close GAPS.

Special Needs Population Care Manager, Lemke, Welch and Heller. Ratketon, California
Apr. 2016 – Aug. 2016
  • Educated and managed 100 patients living with  2 or more chronic and life limiting conditions 
  • Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve copying abilities and disease management to prevent further disabling conditions 
  • Performed ongoing assessments to evaluate physical and mental health needs. Working with multidisciplinary team to develop initiate, manage and modify individualized plan of care. 
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices

RN On call/ case management, Wyman, Klein and Kautzer. East Angela, West Virginia
Feb. 2015 – May. 2015
  • ON call for the terminally ill, triaging, providing crisis intervention, , phone assessment, education according to current orders and standards of practice.
  • Cardiac and Pulmonary Nurse Educator documenting according to CMS guidelines. 

Primary Educator, Labadie Group. North Tyland, Pennsylvania
May. 2013 – Nov. 2013
  • Adapted elementary, middle and Highschool curriculum to meet, Oklahoma, Texas and Georgia curriculum requirements. 
  • Incorporated assistive technology in the classroom through use of picture communication symbols, visual strategies, streaming videos and intelligence tools.
  • Connected parents with vital resources for their child’s educational choices. 

Weekend on Call RN, Fadel, Walsh and Swift. Gislasonville, New Jersey
Aug. 2013 – Oct. 2013
  • Weekend Supervisor for weekend on call coordinating a Care team of LPNS, CNA’S and third party vendors. 
  • Telephone triage, patient assessment, intervention and therapeutic support.

Personal info


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Clinical/Patient Educator








Effective Communication








Hospice Medicare Guidelines and Compliance








Talent and Staff Management








Budget Management








clinical director

  • Worked on numerous Quality Assurance Performance Improvement projects with other Directors and staff.

clinical director

  • MANAGEMENT – CLINICAL DIRECTOR  OF THE SLEEP LAB. 
  • LEAD TECH – SCORING MANAGER.
  • SLEEP TECH.  – NPSG – PAP TITRATIONS – MWT – MSLT –  HST – PAP NAP -RESPIRONICS ALICE 6 – RESMED  LAB  
  • DME. SERVICE. SLEEP MACHINE SET UP – 

clinical director

  • Wrote On Boarding Manual for all processes related to RN case management, RN on call,  wound care, LPN and CNA’s.
  • Managed quality assurance education programs including on site evaluation and trainings (Back to Bedside, B2B), internal audits (QAPI), and customer surveys (Circle of Care Calls)
  • Generated and reviewed productivity expectations, Hospice Item Sets (HIS), incident reports, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Provided data-driven recommendations aligned with overall-company strategies  and prioritized process improvement initiatives.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness 

clinical director

  • Interviewing, hiring, and training employees. 
  • Planning, assigning and directing work. 
  • Appraising performance, rewarding and disciplining employee. 
  • Addressing complaints and resolving problems. 

clinical director

  • Evaluating the financial and clinical benefit of the Care Plan against the patient’s actual outcomes. 
  • Practicing in accordance with the mission, philosophy, polices, and ethics of the organization, NHPCO guidelines and Joint Commission Standards. 
  • Utilization of the interdisciplinary model to promote cost effective quality care with the hospice environment. 
  • Managing systems, processes, staffing, budget and outcomes in collaboration with the Home Care Administrator. 
  • Supervising and allocating clinical staff based on agency needs.
  • Responsible for the overall direction, coordination, and evaluation of the interdisciplinary team. 
  • Directly supervising team members and team coordinator. 

clinical director

  • Maintenance of Hospital records, including certificates, employees’ contacts and invoices as well as salary negotiations.
  • Provision of immunization services and family planning commodities.
  • Engaged in some free medical outreaches to rural communities
  • Marketing of corporate clients for medical retainer-ships
  • Supervisory role over the hospital’s medical laboratory and pharmacy departments.
  • General medical consultations, counseling and effecting referrals.

clinical director

  • Organize and Coordinate all aspects of outpatient physical therapy clinic
  • Treat all patients with varying musculoskeletal conditions both pre and post-operative
  • Work closely in a team environment with patient care as the number one goal
  • Evaluate clients’ physical or mental condition, based on review of client information.

clinical director

  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Maintain confidentiality of records relating to clients’ treatment.
  • Assess patients for risk of suicide attempts.
  • Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
  • Develop and implement treatment plans based on clinical experience and knowledge.
  • Prepare and maintain all required treatment records and reports.