d2214897-3170-45ca-82ce-3ed2733bd61c

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Currently completing my certificate IV in disability, I am dedicated, client- focused and equipped with a first aid certificate. I have extensive experience gained through working with a diverse range of people including the general public for a number of years.

I have always had an interest in working with people and furthering my leadership abilities.

 During my time as a student I:

  •  Attended two GRIP leadership conferences and one camp also run by GRIP (2014-2016).
  •  I volunteered for Legacy during legacy week to support my local community (2014). 
  • Completed peer support training (2015).
  • Was a member of the Student representative council for many years and was elected treasurer.
  • Female house captain for two years.
I am a compassionate and enthusiastic team member with high empathy and communication skills, devoted to providing highest levels of care to a diverse range of people.

Employment history

Clinical Coordinator, Goyette Inc. Wizaville, Idaho
Jun. 2018 – Present
  • Provide emotional support and reassurance for patients.
  • Record and review patient medical histories.
  • Provide oral health education to improve and maintain the oral health of patients.
  • Expose and develop x-ray film.
  • Chart conditions of decay and disease for diagnosis and treatment by dentist.
  • Assist dentist in management of medical or dental emergencies.
  • Provide postoperative instructions prescribed by dentist.
  • Record treatment information in patient records.
  • Order and monitor dental supplies and equipment inventory.
  • Schedule appointments, prepare bills and receive payment for dental services and maintain records, manually or using computer.
  • Maintain patient recall system.
  • Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures. and sterilize dental instruments.
  • Help Manage business, supervising staff and handling paperwork and insurance claims.
  • Maintain business website and marketing campaigns. 
  • Answering phone calls.
  • Maintaining compliments and complaints register and general incident register. 

Cashier/Shift Supervisor, Powlowski, Funk and Stroman. Stehrville, Maryland
Jan. 2016 – Apr. 2016
  • Provide quality customer service.
  • Opening/closing the registers, balancing and maintaining till.
  • Handling cash, cheque, voucher and eftpos transactions.
  • Provide training for new employees.
  • Supervise shifts, handle refunds and exchanges.
  • Selling cigarettes.
  • Responsible for balance of cash draw at close of shifts. 
  • Handling customer enquiries.
  • Answering and directing phone calls.

Kitchen Hand, Friesen-Macejkovic. Hayesberg, South Dakota
Jan. 2015 – Sep. 2015
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Prepare specialty foods such as pizzas following specific methods that usually require short preparation time.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Wash, cut, and prepare foods designated for cooking.
  • Prepare dough, following recipe.

Education

Zieme College, Sauerview, Ohio
Cert IV in Disability, Present

Southern Washington University, South Bridgetteburgh, Idaho
Cert III in Dental Assisting, Nov. 2017

Skills

Patient care and support

Quality service delivery

Supervising and coordinating others

Communicating with patients and clients including managing complaints and concerns

clinical coordinator

  • Direct, supervise and evaluate work activities of medical, nursing, technical, clerical and other personnel for a 37-bed acute inpatient psychiatric unit.
  • Assess the needs of individuals, families, or communities, including assessment of individuals’ home or work environments, to identify potential health problems or discharge barriers.
  • Develop group programming specific to discharge planning and reducing rate of re-admissions
  • Through collaboration and education of frontline staff, reduced restraint and seclusion hours from 937.52 hours to 126.8

clinical coordinator/dental assistant

  • Fabricate and fit orthodontic appliances and materials for patients, such as retainers.
  • Trains all clinical support staff in office policies and procedures. 
  • Responsible for the non-clinical staff training as directed. Ensures compliance with Joint Commission, OSHA, CLIA (Clinical Laboratory Improvement Amendments) and other government regulations. 
  • Assist the Group Practice Administrator and the Practice Manager in the distribution of information between administrative and clinical staff. 

clinical coordinator

  • Assists in orientation of new employees to the practice, shares pertinent information and effectively teaches others to perform tasks accurately. 
  • Ensures confidentiality of employee, legal, client/patient, budget and all company matters. 
  • Develops the schedule for clinical support staff. Must coordinate with the physicians’ schedule and ensures adequate staffing is available at all times. 
  • Develops office procedures by working with the providers and the Practice Manager. 

clinical coordinator

  • Worked in a residential treatment facility for emotionally disturbed children and adolescents. 
  • Advocated for patients to resolve crises.
  • Organized  support groups or counsel family members to assist them in understanding, dealing with, and supporting the patient.
  • Modified treatment plans to comply with changes in clients’ status.
  • Planned discharge from care facility to home or other care facility.

clinical coordinator

  • Reports possible problematic situations to the practice manager. Reports problems of a clinical nature to the physician(s). 
  • Assists with monitoring, assessing and implementing quality assurance measures. 
  • Participates in quality assurance activities and all training seminars. 
  • Demonstrates courtesy, respect and caring to patients, families, physicians and staff, and maintains professional rapport with all external parties and organizations. 

clinical coordinator

  • Provide emotional support and reassurance for patients.
  • Provide oral health education to improve and maintain the oral health of patients.
  • Schedule appointments, prepare bills and receive payment for dental services and maintain records, manually or using computer.
  • Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures. and sterilize dental instruments.
  • Help Manage business, supervising staff and handling paperwork and insurance claims.
  • Maintain business website and marketing campaigns. 
  • Maintaining compliments and complaints register and general incident register. 

clinical coordinator

  • Provides nursing care in physician practices with particular emphasis on patient and educational activities. 
  • Coordinates and provides direct patient care. Manages telephone triage for patients with health problems. 
  • Collaborates with physicians and staff as needed to provide comprehensive health care to the patient and to reinforce physician’s instructions. 
  • Documents nursing actions and patient’s responses. 
  • Acts as a clinical support and resource to other clinical and clerical staff. 
  • Maintains environment characterized by trust, acceptance, recognition and respect. 
  • Complies with safety and emergency procedures consistent with policies and procedures.