89433506-1f4b-4116-b888-7f3b17c85674

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Medical office manager and Administrative Assistant reporting directly to the director responsible for providing day-to-day operations support. Major responsibilities include patient/client service, administrative duties, insurance and benefits administration, and personnel management. Advanced technical skills used to maintain high-levels of quality care and ensure patient satisfaction.
Trustworthy, dependable, responsible with 10 years of experience providing ongoing support to executives.  Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.  Well-organized with in-depth technical knowledge and keen attention to detail.

Employment history

Clinic Manager, Hudson Group. New Adelaida, South Carolina
Dec. 2016 – Feb. 2017
  • Managing daily practitioners calendar booking clients appointments and meetings.
  • Respond to all incoming calls and inquiries from agencies, schools and GP’s.
  • Supervising student placement program.
  • Managing monthly workshops inquiry, attendee registration, setting up needed material and equipments, and formatting powerpoint presentation.
  • Filing and archiving client notes and related documents.
  • Provide and maintain business premises and other facilities, including machinery and equipment.
  • Managing clients payments (HICAPS and EFTPOST) (Medicare Rebate, Medicare Bulk bill, NDIS and Private Health).
  • Using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases.
  • Managing the marketing: Website management, blog articles, Facebook, LinkedIn posts, and youtube channel. Design monthly flyers and email headers for the workshops, using CANVA website. 
  • Direct, plan, implement policies, objectives, and activities of the clinic. 
  • Prepare budgets for approval, including those for funding or implementation of programs.

Office Manager, Casper, Heaney and Abshire. Rippinshire, Florida
Apr. 2014 – Dec. 2014
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Develop work schedules according to budgets and workloads.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Develop or update procedures, policies, or standards.
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Recruit, interview, and select employees.
  • Managing of social media (Facebook, Twitter, Instagram), and marketing campaigns.

Executive Assistant, Cummings, Champlin and Little. Lubowitzville, Alaska
Oct. 2011 – Dec. 2012
  • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
  • Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
  • Set up and oversee administrative policies and procedures for offices or organizations.
  • Attend meetings to record minutes.
  • Ensuring and maintaining client’s satisfaction with company services.
    Overseeing the Corporate Events Officer and coordinating events and functions as needed.

Office Secretary, Raynor LLC. West Ezekiel, Texas
Oct. 2009 – Dec. 2009
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • File and maintain records.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Receive payment and record receipts for services.

Education

North Maryland University, Lake Morris, California
Bachelor of Arts, Sculpture, Jun. 2007

References

Languages

English

Arabic

Spanish

Skills

Time Managment

Graphic Design

Event Managment

Multitasking

Customer Service

Problem Solving

Online Marketing

Microsoft Office

clinic manager

  • Develop and implement organizational policies and procedures for the facility
  • Ordering stock (pillows, supplements & stationery)
  • Multitask priorities 
  • Meet deadlines 

clinic manager

  • Manage appointment book for 2 Chiropractors
  • Answer incoming calls and emails
  • Ensure smooth running of office 
  • Process payments, including EFTPOS, HICAPS, Medicare, DVA and cash
  • Settle transactions daily
  • Maintain current knowledge of government procedures in regards to Medicare, DVA and third party claiming
  • Create monthly reports 

clinic manager, obstetrics & gynecology dept.

  • Directed, supervised, and evaluated work activities of 11 medical, nursing and clerical personnel while overseeing 8,468 medical appointments and 9,276 procedures.
  • Governed fiscal operations for a $191K budget, including accounting, planning budgets, authorizing expenditures, and coordinating financial reporting.
  • Oversaw training requirements and professional development and enforced policies to promote quality healthcare for 7.1K patients in accordance with the American College of Obstetricians and Gynecologists, the Air Force Medical Services and The Joint Commission, capturing 12 awards for personnel as well as a department.
  • Inspected 44 departments as Infection Control Monitor. Monitored sections monthly, addressed 400+ concerns & coordinated work orders to address facility concerns ensuring accreditation by The Joint Commission for 2 inspections.
  • Achievement: Bench-marked the facility’s high-level disinfection process, developing 3 operating instructions and synchronizing 4 departments while gaining the proper sterilization equipment which led to the hospital’s three year Joint Commission Accreditation and the 2018 Pacific Air Forces “Hospital of the Year.”

clinic manager

  • Supervise the work of office employees to ensure adherence to quality standards, and proper procedures, correcting errors or problems.
  • Monitor and direct the work of other employees. Train other staff members to perform work activities, such as using computer applications.
  • Communicate with customers, employees, and other individuals to answer questions, and address complaints.
  • Greet and log in patients arriving at clinic, schedule appointments for patients.

clinic manager

  • Responsible to feed in the client data, schedule appointment for consultation and filling the necessary documents.
  • Responsible for assessing the staffing needs of a clinic and determining when new staff are needed. 
  • Responsible to manage their performance, provide organizational reviews, and mediate any issues that may arise. 
  • Responsible for planing of  the short- and long- term budgets for the clinic.

clinic manager/technician, obstetrics & gynecology dept.

  • Monitored operational functions for 13 personnel delivering full-spectrum care to 8.9K patients while performing paraprofessional duties for 5 MDs and monitored clinic operations in accordance with the Air Force Medical Services and The Joint Commission.
  • Fostered professional development, training, recognition programs to ensuring training requirements were met, resulting in 4 department awards.
  • Coordinated and assisted Simulations Operators with Obstetrics training simulations for 4 departments and 20 employees on precipitous deliveries, cord presentations, twin births, and pre-eclampsia using mannequin-based simulators.
  • Managed a $332K equipment and supply account, utilizing and analyzing unit resource allocations, supporting 10K outpatient visits.
  • Oversaw referral process, reviewed 400+ referrals for newly assigned patients.
  • Lead for all department equipment, operating and maintaining equipment used in quantitative or qualitative analysis, such as vital sign machines, fetal dopplers, fetal monitors, ultrasound machines, and glucometers.
  • Established and monitored 3 quality assurance programs to ensure the accuracy of laboratory results and high-level disinfection procedures, to include College of American Pathologists (CAP)-accredited point-of-care testing and Cidex use.

clinic manager

  •  Provide pet animal Welfare and nutrition. 
  •  Manage pharmacy operations, performing administrative duties, or buying or selling non-pharmaceutical merchandise. 
  • Using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases.
  • Managing the marketing: Website management, blog articles, Facebook, LinkedIn posts, and youtube channel. Design monthly flyers and email headers for the workshops, using CANVA website. 

clinic manager

  • Clinic manager with higher responsible for all department management. 
  • Purchase ordering, planning, scheduling, profitable marginal scheme. 
  • Client relationship management.
  • Invoice processing,  billing department. 
  • Brand promotion activities.
  • Strategy planner for Brand.
  • Teamwork.

clinic manager

  • Managing daily practitioners calendar booking clients appointments and meetings.
  • Respond to all incoming calls and inquiries from agencies, schools and GP’s.
  • Supervising student placement program.
  • Managing monthly workshops inquiry, attendee registration, setting up needed material and equipments, and formatting powerpoint presentation.
  • Filing and archiving client notes and related documents.
  • Provide and maintain business premises and other facilities, including machinery and equipment.
  • Managing clients payments (HICAPS and EFTPOST) (Medicare Rebate, Medicare Bulk bill, NDIS and Private Health).

clinic manager

  • Direct, supervise and evaluate work activities of all clinical personnel.
  • Plan, implement and administer programs within a health care clinic, including personnel administration, training, and coordination of medical and clinic activities
  • Develop and implement workflow policies and procedures for the clinical staff.
  • Process clinic and surgical charges in accordance with billing and coding guidelines. 
  • Develops data analysis reports to monitor Denial Management