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Andrew Smith

Professional Summary

Customer service specialist and business development associate with over 15 years of experience ensuring maximum clientele satisfaction,experience and growth. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently.  

Employment history

Client Service Specialist, Hermann, MacGyver and Hamill. Paucekbury, Iowa
Jan. 2014 – Present
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

Payment Technician, Dickinson-Farrell. Noreenmouth, Oregon
Jun. 2002 – Aug. 2002
  • Determine charges for services requested, collect deposits payments, and arrange for billing.
  • Solicit sales of new or additional services or products via credit card payments and cashier loan payments.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints,
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Nurse Aide, Wunsch, Nolan and Leuschke. Kerlukeland, Wyoming
Mar. 1995 – Aug. 1996
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
  • Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
  • Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Communicate with patients to ascertain feelings or need for assistance or social and emotional support.

Health Aide, Schaefer-Price. North Fanniefurt, Alaska
Nov. 1992 – May. 1994
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
  • Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.

Education

Northern Arkansas Institute, New Rodrigoville, Delaware
Certified Nursing Assistant, Health and Human Services, Oct. 1989

Northern Reichel, Paucekview, Nebraska
High School Diploma, Advanced Studies Preperation, Feb. 1981

Personal info


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Service Advisory

Payment Processing

Customer Management

Clinentel Support

Communication Services

Protocol Advisory

f7e55ee9-33db-4a64-9ff9-5501a8e6ca9f

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Client Service Specialist, Jenkins LLC. Lake Rolando, South Dakota
Jan. 2018 – Present
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Claim Specialist, Torphy, Kuhlman and Howe. West Clint, New Hampshire
Nov. 2017 – Feb. 2018
  • Examine claims forms and other records to determine insurance coverage.
  • Investigate and assess damage to property and create or review property damage estimates.
  • Analyze information gathered by investigation, and report findings and recommendations.
  • Prepare report of findings of investigation.
  • Collect evidence to support contested claims in court.
  • Obtain credit information from banks and other credit services.
  • Communicate with former associates to verify employment record and to obtain background information regarding persons or businesses applying for credit.

Game Advisor, Schneider and Sons. Bechtelarberg, Nevada
Jan. 2016 – Sep. 2016
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Solicit sales of new or additional services or products.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.

Customer Service Rep, Murazik and Sons. Maryannemouth, Tennessee
Oct. 2015 – Nov. 2015
  • Provide assistance for customers with special billing requests.
  • Promote company products, services, and savings plans when appropriate.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.

Education

East New York Academy, East Kianaton, New Mexico
Associate of Science, Graphic Arts, Present

Eastern Mosciski Academy, South Marcomouth, California
GED, General, Apr. 2015

Skills

Time Management
Experienced

Online Sales
Expert

Microsoft Office
Expert

client service specialist

  • Maintains good relationships with clients and other members of the team. 
  • Facilitation and implementation of different creative executions of the brands assigned. 
  • Development and implementation of campaigns to meet client’s needs and expectations. 
  • Acquisition and implementation of new projects/accounts. 
  • Facilitation and implementation of different types of events based on Clients’ requirements. 
  • Managing of an assigned Client Service team. 

client service specialist

  • Answered an average of 60 calls per day at a fast-paced, multi -faceted environment. 
  • Demonstrated excellent customer service skills and interpersonal skills while addressing customer’s issues with their bills 
  • Effectively trouble shooting phones during service interruption in a timely effective manner 
  • Providing accurate and detail explanation to customers enquires. 
  • In a friendly mannered provided an up to date product knowledge of our product mostly cell phones. 

client service specialist

  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.Receive payment and record receipts for services.
  • Responsible for personally ensuring issues are resolved timely and evaluate how to prevent similar issues in the future.
  • Manage Quote and fee approvals .
  • Provide information and answer questions to Agents and Clients

client service specialist

  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries 
  • Demonstrated strong sense of ownership for customer issues, maintaining productive dialogue throughout open requests 
  • Diagnosed technical problems and communicated solutions to customers 
  • Researched, identified, and responded to client inquiries expeditiously, providing reactive and proactive customer support 
  • Guided administrative and professional staff through computer and software problems 

client service specialist

  • Requests for information on the status of registration, requiring the need to retrieve information from the RECO database, provide appropriate information/guidance, through to conclusion. Provide accurate information, direction and guidance to callers or electronic inquiries.
  • Respond to general and specific inquiries relating to the trade of real estate in Ontario, REBBA and related regulations. Provide clear and accurate information, direction, guidance and clarification concerning all aspects of registration to prospective.
  • Ensures business clients’ profiles and documents presented are aligned with the institution’s policies to open bank accounts
  • Performs due diligence review to comply with KYC and AML requirements of the US Government