client service manager Archives

Supporting the sales team in giving the updated information from Fund houses , Banks etc.
Take proactive approach to anticipate, prevent and resolve potential issue
During project implementation, works closely with the project team in order to maintain a continuous knowledge of project status
Accountable for overall client satisfaction to ensure that clients’ needs are followed up and fulfilled by working with various departments (Development, Delivery, Testing, Operations, Solution Architect, Quality Assurance)
Liaise with third party vendors (card suppliers; Gateway providers; etc) for clients’ need
Update clients on a continuous basis of the new products and solutions
Review, negotiate and follow up on client agreement and Purchase Order

Represent as first point of contact for clients
Serves as an escalation point of contact for customer and assigns issues to Technical Support team or Software Delivery team as appropriate
Provides significant business value to the client and is a trusted advisor who effectively maintain close working relationships with senior client managers
Proactively contacts assigned clients to gauge satisfaction levels and needs/challenges
Responsible for client communications and conflict resolution
Assist and execute account management plan
Review and coordinate with internal department on clients’ queries. Example: RFC (Request for Change); Request for Proposal (RFP); Quality; Technology; Finance

Provided Client service support for FISERV Banklink Cash management solutions for 28 banks, recommended in ranking order system defects and enhancements priorities along with deepening the FISERV relationship successfully.
Supported Territory Sales Executive when needed.
Vim Liquid dish-wash,
Brawn,

Listening to customer requirements and presenting appropriately to make a sale
Maintaining and developing relationships with existing customers in person and via telephone calls and emails
Responding to incoming email and phone enquiries
Reviewing our own sales performance, aiming to meet or exceed targets
Motivating people to migrate to different countries mainly Australia, Canada,New Zealand etc. on Permanent Residency (PR).
Evaluating clients’ eligibility as per the Immigration laws and guidelines of different countries and giving timely advice on requirements and other criteria like clearing PTE, IELTS, or mandatory financial requirements, etc.
Maintains professional and technical knowledge.

Managing a portfolio of Multinationals like Unilever Pakistan, Telenor Pakistan, Pepsi Cola, L’Oreal Pakistan, Procter & Gamble and others.
Delivered in-store & on-store Branding Solutions and managed multiple Brand Launches like Easy Paisa,
Persona,
L’Oreal Paris,
Garnier,
Sting,
Lux Velvet,

Work with banks and internal departments to research issues and answer questions
Serve as the point of contact for clients who have bill pay-related questions and provide assistance and customer service to those clients
Contacted referrals of employees to increase recruiting efforts
Promoted available products and services to customers during service, account management, and order calls leading to upsell of available sales offers.

Developed and maintained healthy client relationships resulting in long term loyalty to the services and good referencing.
Scheduled sales visits in assigned territories to help the client with their queries.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Compiled customer feedback and recommended service delivery improvements to management.
Facilitated inter-departmental communication to effectively provide customer support reducing the friction of inter-department work.

Responded to customer requests with friendly, knowledgeable service and support.
Researched complex problems and resolved issues in a timely manner.
Worked with the management team to implement the proper division of responsibilities.
Politely assisted customers in person and via telephone. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Actively pursued personal learning and development opportunities.
Dedicated to continuously improving sales abilities and product knowledge.
Provided an elevated customer experience to generate a loyal clientèle

Received and processed documents and requirements from clients.
Briefed and assisted client’s requirements to the creative department.
Prepared and presented the design layouts to clients and communicated with clients.
Helped held the client’ new products to launch in marketing, promotion marketing sales, enhanced public relations, held promotion events and activities.

Coordinate with insurance providers to obtain authorizations for services
Coordinate with BCBA’s to ensure treatment plan other clinical documents are approved by the insurance.
Coordinate with Billing to work out payment options for clients’ families.
Assisted with recruiting functions as well
Knowledge of Private Insurance rates and regulations was essential in this role

Managed a caseload of 45-50 clients
Supervise field staff of 55 technicians
Provide exceptional customer service to our vendors, employees, and clients.
Create and manage schedules for employees
Coordinate with payroll to ensure employees are paid properly and in a timely manner
Recruited potential therapists using IndeedScreened therapists with hiring manager; also conducted interviews and negotiated pay rates
Provided strategies for recruiting in certain markets within our territory

client service manager