8bf6664b-186b-4f6f-9c9c-f29033eb36a5
Professional Summary
After lecturing for four years at a private tertiary college in Cape Town, South Africa and relocating to Brisbane, I’ve decided that it’s time to get back into industry.
I hold a Degree in Public Relations Management from the Cape Peninsula University of Technology, in Cape Town, South Africa.
I offer approximately nine years’ experience combined in the Public Relations, Events, Project Management and Marketing fields within corporate, consultancy and the education environments.
I hold a Degree in Public Relations Management from the Cape Peninsula University of Technology, in Cape Town, South Africa.
I offer approximately nine years’ experience combined in the Public Relations, Events, Project Management and Marketing fields within corporate, consultancy and the education environments.
Employment history
Client Relationship Manager, Lehner Inc. Huelsville, Pennsylvania
Mar. 2020 – Present
- Effectively build, manage and optimise Adwords campaigns for up to 120 clients with diverse goals and budgets.
- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
- Develop insightful, thorough recommendations to improve
technical, design, content, on-page and off-page optimisation
elements for clients. - Initiate market research studies or analyse their findings.
- Compiling comprehensive reports and adapting to digital trends online.
- Review current industry trends and make suitable
recommendations to clients based on competitive activities. - Installing all conversion tracking through Google Tag Manager and Analytics.
- Work towards strict KPIs both the client and company.
Independent Contract Lecturer, Carroll-Koelpin. Emardhaven, Ohio
Feb. 2014 – Jan. 2016
Lecturing, Moderating & Module Development:
Higher Certificate in Event Management
- Event Planning and Implementation
- Event Execution
- Work Integrated Learning
Higher Certificate in Business Management
- Introduction to Public Relations
Diploma in Public Relations
- Practice of Public Relations 1, 2 & 3
- Work Integrated Learning 1, 2 & 3
Owner | Communications Manager, Daniel, Towne and Hilpert. Kihnmouth, Colorado
Dec. 2013 – Feb. 2014
Prickly Raspberry is the only full service Public Relations, Events
and Branding agency based in the Helderberg area (located in
the Western Cape, South Africa), providing a range of full service PR functions to a wide variety of clients, increasing brand awareness, social media presence and working on long term communication
strategies.
and Branding agency based in the Helderberg area (located in
the Western Cape, South Africa), providing a range of full service PR functions to a wide variety of clients, increasing brand awareness, social media presence and working on long term communication
strategies.
Marketing & PR Executive, Vandervort-Schmitt. West Lucileville, Louisiana
Dec. 2011 – Feb. 2012
The usual PR duties:
- Press Release Writing
- Media Liaison
- Identifying appropriate media opportunities
- Media Monitoring
- Compile and maintain media lists
- Designing and compiling internal marketing newsletters
- Event, Campaign and Promotion Management and Coordination
- Brand management
- Briefing and monitoring design work done by in-house designers
- Manage office administration
Marise Lerm Communications, Nienow-Anderson. West September, New Hampshire
Dec. 2008 – Jan. 2009
The usual PR duties:
- Press Release Writing
- Media Liaison
- Writing, disseminating and securing weekly media coverage
- Media Monitoring
- Compile and maintain media lists
- Designing and compiling internal marketing newsletters
- Event, Campaign and Promotion Management and Coordination
- Brand management
- Briefing and monitoring design work done by in-house designers
- Manage office administration
Education
North Wyoming University, West Wernerchester, Nebraska
Certificate, Project Management, 2010
North Dickens College, Ahmedfurt, Vermont
Baccalaureus Technologiae (BTech Degree), Public Relations Management, 2008
West Hilll, Koelpinburgh, Vermont
National Diploma, Public Relations, 2007
Southern Kansas College, West Reid, Missouri
High School Diploma, 2004
Skills
Strategic Planning
Event Management
Project Management
Traditional Marketing
Online Marketing
Graphic Design
CRM
Media Liaison & Planning
Public Speaking & Presenting
Languages
English
Afrikaans
d4161887-6f84-4418-9554-b011d4656ee5
Professional Summary
Analytical, detail-oriented health care professional offering over 8 years of success in roles as a relationship manager, clinical advisor, project officer, and Registered Nurse dedicated to upholding clinical guidelines, standards, and best practices. Experience evaluating clinical data, compiling reports for analysis, conducting evaluations, and program marketing and communication. Dependable, client-focused leader with exceptional organisation, communication, and relationship management skills.
Employment history
Client Relationship Manager, Parisian LLC. Wallymouth, Iowa
Jun. 2018 – Present
- I have responsibility for overall relationship and scope of client’s programs, provide exceptional client relationship management; explicitly the retention and strategic growth.
- I work with key internal stakeholders to ensure successful and quality delivery of programs and manage, respond and resolve issues with clients in order to maintain, develop, and nurture excellent relationships.
- In my role, I am responsible for financial forecasting of client portfolio, contract development and management, program briefings and the development and maintenance of program websites, utilising WordPress software
Project Officer, HealthPathways, Haley, Hand and Bradtke. Hettingerstad, Arkansas
Aug. 2016 – Jan. 2017
- Support the development and implementation of HealthPathways Melbourne.
- Timely achievement of deliverables and performance targets
- Lead communications and marketing activities.
- Develop and maintain effective working relationships with internal and external stakeholders.
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
- Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
- Consult with medical, business, and community groups to discuss service problems, community needs, public relations, coordinate activities and plans, and promote health programs.
Clinical Care specialist / Program Coordinator, Klein-Douglas. Trevorfort, Pennsylvania
Jul. 2015 – Aug. 2015
- Assist with the development and implementation of the Integrated Care Program, including the creation of the study protocol, program assessment and forms, surveys, and marketing material.
- Submit and gain ethics for the Integrated Care Program and ensure the program abides by the framework that has been decided upon and approved by the HREC Committee.
- Engagement of, and relationships with key stakeholders, both internal and external, including internal executive staff, General Practitioners, Victorian Department of Health, Medicare Locals and universities.
- Assist with the development, testing and implementation of the Program’s IT platform, including the training of staff and GP practice’s.
Research Nurse, Program Coordinator, Langosh-Bayer. Port Elton, Pennsylvania
Feb. 2013 – May. 2013
- Development and implementation of study protocols, consent forms, case report forms, and assistance with study specific nurse management program.
- Ethics applications, collaboration with Chief and Principal Investigators, coordinating the set-up of Investigator meetings and day-to-day running of the study.
- Assisting with the recruitment of participants for two National Health& Medical Research Council funded research projects and perform clinical assessments to determine cardiac, renal and neurological function as well as atherosclerotic burden.
- Development self-care plans to promote healthy self-care behaviours, nurse-led disease management.
- Completion of clinical tasks including analysis of holter monitors, venepuncture, and ECG attainment and analysis
Registered Nurse, Hegmann and Sons. West Marissa, Alaska
Jun. 2010 – Feb. 2011
- Experience as an emergency and trauma nurse
- Experience as a recovery nurse, day surgery, and short stay elective surgery nurse
- Monitor, record, and report symptoms or changes in patients’ conditions.
- Maintain accurate, detailed reports and records.
- Interpret, and evaluate diagnostic tests to identify and assess patient’s condition.
- Administer local, inhalation, intravenous, or other medications.
- Direct or coordinate infection control programs, advising or consulting with specified personnel about necessary precautions.
Education
South Torphy, Lake Lucas, California
MBA, Business Administration, major Health and Human Services Management, Present
West Monahan Institute, Kiehnmouth, Minnesota
Bachelor of Nursing, Nursing, Apr. 2008
Skills
Stakeholder engagement
Time management
Leadership
Adaptability
Collaboration
Critical thinking
Communication
3020700d-f234-4786-a7dc-10c858d095f5
Andrew Smith
287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000
Professional Summary
I am Sharifah Zanariah, I’m a graduate from International Islamic College, Gombak and i have a Diploma In Business Administrative.
As you see from my resume I have been working as customer service representative almost 10 years, (face-to-face) and I enjoyed helping people and meeting new people everyday. It satisfied me to just being a customer service and also manage people. I have a good track record on servicing at celebrity fitness and also with Malindo Air. Expert in talking with customer and making sure to understand what they need is my priorities as the representative of your company.
As experience in customer service and sales i have encounter some of the difficult customer from face-to-face experience, how to handle the situation is crucial as professional CSR. Being able to control self emotion and situation is one of the key on being customer service from my experience. Multitasking won’t be a problem, i have been train since working with celebrity fitness where we all have to take care of 3 job scope in one time.
Working with Malindo Air i’m familiar with their system (Sabre) which i can consider myself for being expert on the system, and I have experience on how Airlines work and the rules and regulation of the Airlines. And it teaches me on how to handle customer complaint and how to respond to it in professional manners.
I can work well in a team, i believe a team is a family, a foundation to make everything run according to plan. I love to work in a team and sometimes i do love to take charge.
Having me as one of your CSR or on your sales team will be an advantage.
Employment history
Client Relationship Manager, Stracke, Orn and Jakubowski. Rowestad, Indiana
Jan. 2019 – Present
-set long term goal and short team goal and determined to achieve it in time given.
-sales oriented and team oriented
-doing phone calls to make appointments and daily goal must achieved.
-learn more on UK property, dealing with google earth.
-dealing with high end people (vvip)
-the objective is to sell a new investment concept related to land.
-conduct a one to one sales presentation.
City Ticketing Officer, O'Hara, Ritchie and Cormier. Zacherytown, Tennessee
May. 2016 – Nov. 2016
- The main objective of the department is to ensure
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Resolve customer complaints or answer customers’ questions regarding policies and procedures.
- customers receive appropriate and timely feedback from us.
- Sold product and placed customer orders in computer system.
- Provided customers with product and service information.
- Upsold products and services.
- Identified, researched, and resolved customer issues using the computer system.
- Recommended process improvements.
- Provided on-the-job training for new employees.
- Performed other duties as assigned.
Sales Executive, Howell-Conroy. Cruztown, South Carolina
Jan. 2014 – Nov. 2014
- Hit team target on daily basis.
- Train new people on how to use the system and to be good at sales.
- To leave all the customer positive even they rejected us and make sure customer understand what we presenting to them.
- Polished my communication skills.
- Strong mind set, learn to have a good attitude and maintaining my attitude on daily basis.
- Learn to set and hit target and how to use a system on how to manage my day.
- Be prepared on what might happen in a team and be a good team player, solving problem in a short time and learn how to take control on any day whether its good day, bad day or neutral day.
- Train others to replace my position, learn on sales and customer service as well.
Admin Assistant, Cole, Stroman and Ullrich. East Buck, Arizona
May. 2013 – Jun. 2013
- Handle outgoing and incoming calls from banks, supplier, client and etc with proper manner.
- Handle new staff, such as introduction via mail, employee update, give stationery.
- Do some finance matter such as monthly payables, check claims, print out cheque, do payment voucher, dealing with banks regarding change of company name, request for cheque book.
- Made a travel reimbursement, travel authorization, expense reimbursement for directors and manager. Deal with our travel agent regarding air ticket booking.
- Prepare purchase order, requisition form for every new order that made. Monitor stationery stock.
- Do filling, and all clerical job.
Celebrity Service, Gleichner-Auer. North Nancee, Idaho
Jan. 2011 – Feb. 2011
- I need to be the customer service and also and admin. Everyday send report on time, do auditing , handle customer complaint and do membership agreement.
- We also need to collect money from the outstanding and hit the monthly also weekly goal. At the same time also I have to take care of the personal trainer part which is do their agreement and their work schedule everyday.
- I able to work in team and understand other people responsibilities and needs. Able to finish my work on time and submit it to my manager in time given.
- And able to do multitask at the same time. Be more talkative and I can get along with people very well now and meeting new people everyday also dealing with their attitude, need and want.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Solicit sales of new or additional services or products.
- Resolve customer complaints or answer customers’ questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
- Also i learn how to control my emotion, make my phycal and mental more stronger to handle difficult time.
Education
Southern Reynolds, South Marine, New York
BBA, Business Administration, Mar. 2010
East Howe Academy, Beverlyshire, Illinois
High School Diploma, SPM, Nov. 2005
Skills
Communication
Experienced
soft skill
Experienced
Multitasking
Skillful
Filling
Beginner
Sales And Marketing
Skillful
Customer Service
Experienced
client relationship manager
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about oversea area.
- Maintain awareness of growth possibilities of the area where a property is located.
- Providing guidance and assisting buyers in purchasing property for the right price under the best terms.
- Determining clients needs and financial abilities to propose solutions that suit them.
- Keep on update with the client.
client relationship manager
- Existing Client Relationship and New Client Acquisition
- Company website updating (chasehr.in )
- Social Profile Maintenance
- Reference check / Background Screening of Candidates
client relationship manager
- Refine and train relationship-building skills with colleagues to createexperiences with sponsors, teams, and organizations, which form a welcoming and trusting environment for both sponsor and colleagues.
- Developed schedules, timelines, and meetings for employees and staff members to create a balanced work flow in accordance with job specialization and assure timely accomplishments of the assigned workload.
- Give on the job training to new employees in accordance with established practices; and make written instructions available, with reference material.
- Generate reports as requested by management to determine brand analytics and usage across multiple platforms.
client relationship manager
- I create or maintain online PPC campaigns for my database of clients
- I build and maintain strong relationships with my client base
- I correspond with my clients via email & telephone to address questions or complaints about account performance, policies, or strateg
- I work towards achieving my set KPI’s around revenue & client retention
- I monitor risks and detect any potential issues across accounts
- I measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces
- I transfer digital media, such as music, video, or software, to customers via the Internet
client relationship manager
- Fostered a profitable growth by achieving 40% YoY growth in first year itself by focusing on software and services assignments which contributed the overall growth of IBM business in the region.
- Won comprehensively with global business consulting (SAP services ) covering infra, network and ERP solution.
- Recognized as Best Sales Person in the IBM Fast Start category by achieving half-yearly quota in quarter itself.
- Handling hardware or software problems and faults and referring on to specialist technical colleagues
client relationship manager
- Effectively build, manage and optimise Adwords campaigns for up to 120 clients with diverse goals and budgets.
- Develop insightful, thorough recommendations to improvetechnical, design, content, on-page and off-page optimisationelements for clients.
- Compiling comprehensive reports and adapting to digital trends online.
- Review current industry trends and make suitablerecommendations to clients based on competitive activities.
- Installing all conversion tracking through Google Tag Manager and Analytics.
client relationship manager
- Handling of any client related query and providing with the optimum solution.
- Conduct Consultation(through Telephone, Email, Face to Face meeting or Video conference to keep client up to date.
- Advising on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing or other specialist areas
- Networking with existing customers in order to maintain links and promote additional products and upgrades
client relationship manager
- Understanding customers’ diverse, specific business needs and applying product knowledge to meet those needs
- Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers’ systems and processes and then documenting them
- Cold-calling in order to create interest in products and services, generate new business leads and arrange meetings
- Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently
- Marketing and promoting a portfolio of products by writing and designing sales literature and attending industry events
- Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals
- Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale
client relationship manager
- Build relationships with key employees among clients.
- Schedule regular meetings with customers to ensure they are satisfied with the services.
- Ensure both the company and clients adhere to contract terms.
- Collaborate with internal teams (e.g. sales team, senior management) to address customers’ needs.
client relationship manager
- Building collaborative relationships with marketing teams to gain a great understanding of the customer base.
- Serving as a SPOC and involved in supporting all product related queries to clients.
- Liaising with internal departments (product, sales, development) to ensure client needs are fulfilled effectively.
- Replicate customer issues, assisting the customers with testing or troubleshooting them & actively tracking them.
- Functional and UAT testing, onboarding new clients, creating training manuals/videos, creating funnel reports & monitoring utilization.
client relationship manager
- Communicates company goals, safety practices, and deadlines to the management.
- Provides help to management, including hiring and training, and keeps management updated.
- Delegating tasks and set deadlines for your internal team.
- Sell Individual and Corporate case and perform necessary checks to ensure full client eligibility.
client relationship manager
- Searched for speakers and sponsors for the conferences all over the world. Created lists of potential clients based on regional markets.
- Increased profits and number of clients through providing excellent customer service.
- Resolved customer complaints or issues to ensure satisfaction of service provided.
- Achieved sales goals by developing interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Motivated sales team to increase number of participants in each conference.
client relationship manager
- Build positive and productive relationships with clients for business growth.
- Building and maintaining relationships with clients and key personnel within customer companies.
- Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.
- Inform clients about company products, services and promotions.
- Discuss business contracts and cost with clients.
- Understand client needs and customize existing business programs to meet their needs.
- Manage and close client businesses to achieve profitability.
client relationship manager
- Doing this job needs to deal with a wide age range of customers from 8-year-old to 50-year- old.
- The main aims to keep a good and ongoing relationship with clients and our business.
- Responsible for client coordination, team revenue target, vendors tie-ups & brand partnership.
- Promoted to head the bridal service department in a stint of 6 months.
client relationship manager
- Pilot resource for direct investor channel in Franklin Templeton, managing HNI and UHNI clients relationships.
- New AUM acquisition, maintaining existing AUM.
- Advise clients on Asset Allocation, Products, Market outlook on Equity , Debt and related matters.
- Organize online sessions for investor education, Q&A session quarterly on our products and services.
- Construct scripts for various queries and coordinating E mailer program for clients.
- Conduct training for new joiners.
client relationship manager
- Build trust as a liaison between – and advisor to – the company and the clients
- Oversees cross functional work areas targeted to resolve issues raised by clients.
- Manages the client service operations, which deals directly with clients and is the first point of contact.
- Promote company products, services and sales plans.
client relationship manager
- Cultivated strong partnerships within key hiring groups and clients that resulted in successful candidate sourcing and business development strategies.
- Organised various events such as guidance cells, counselor sessions etc.
- Perform need analysis and liaise between the organization and international clients and maximize profit.
- Increased applicant pool by hiring difficult to fill employee positions Acted as a trusted advisory to client groups.
- Partnered with hiring managers to drive staffing solutions that meet the needs of the business units.
- Partnered with external agencies to match qualified candidates and opportunities. Managed agency relationship for mutual benefits.
client relationship manager
- I have responsibility for overall relationship and scope of client’s programs, provide exceptional client relationship management; explicitly the retention and strategic growth.
- I work with key internal stakeholders to ensure successful and quality delivery of programs and manage, respond and resolve issues with clients in order to maintain, develop, and nurture excellent relationships.
- In my role, I am responsible for financial forecasting of client portfolio, contract development and management, program briefings and the development and maintenance of program websites, utilising WordPress software
- Handling Pres ales for Mumbai & Pune Region.
client relationship manager
- Managed assigned portfolio of Meal Voucher and Gift Voucher Corporate Clients in identified territory
- Maintained and managed client expectations; resolved concerns in agreed upon timelines
- Achieved an overall growth of 5% in the portfolio by cross selling, up selling, reference selling of Meal and GiftVouchers
- Managed portfolio debt at desirable levels and as per the company policy
- Collaborated cross-functionally to achieve customer and business objectives
- Established high-touch relationships by meeting regularly with clients to understand upcoming business needs
client relationship manager
- Promoted by employer from accounting department to Client Relationship Manager.
- My job as a Client Relationship Manager is dealing with clients, to satisfy the needs of the VIP customers, including answering the phone to address their issues, dealing with customers face to face.
- Doing this job needs to deal with a wide age range of customers from 8-year-old to 50-year-old.
- The main aims to keep a good and ongoing relationship with clients and our business.
client relationship manager
- Develop and manage a book of business for global provider of financial services.
- Engage Corporate clients with best and suitable product for their business needs.
- Create and deliver proposals to corporate buyers and executives
- Partner with Sales team to ensure seamless support onboarding.