889a5173-afda-4e5d-b1e4-f58074ca552e
Professional Summary
- Adaptable , resourceful, creative and zealous person who has an extensive experience of working under pressure and for completing task on time.
- prioritizes general responsibilities.
- hardworking , confident and a fast learner.
- A strong communicator with excellent inter-personal skills.
Employment history
Client Manager, Hessel, Mann and Mueller. Lake Ivystad, Michigan
Apr. 2019 – May. 2019
- Resolve customer complaints or answer customers’ questions regarding policies and procedures.
- Write and record orders for merchandise or enter orders into computers.
- Answer questions about product features and benefits.
- Resolve customer complaints regarding sales and service.
Team Leader, Dibbert LLC. Howellmouth, Arkansas
Feb. 2017 – Jul. 2017
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Recruit, interview, and select employees.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Education
North Lowe, Coleshire, Mississippi
Bachelor of Arts, Journalism and Mass Communication, Jun. 2018
Skills
Management
Marketing
Sales
Communication
client manager
- Create Sales Forecasts for submission to the Financial Manager
- Positioning Dimension Data favorably compared to its competitors using my relationship skills and knowledge of the client environment
- Influencing and working closely with vendors, partners and internal employees to achieve the acquired result for the client
- Managing my various accounts in a systematic way and identifying the strategy to develop and grow each account profitable
- Effectively pursuing and selecting specific deals that will be profitable for Dimension data
- Working effectively with teams and managing assigned work processes
- Continuously contributing ideas for the improvement of internal processes and improving my own competence levels
senior client manager
- Client manager with overall responsibility for maintaining and deepening existing and newly developed client relationships in Automative, Manufacturing and Energy industries, while also responsible for contributing to new business development efforts -software, hardware, cloud, outsourcing, consulting-
- Hit a target of 12M USD/yr
- Generate quotes, and processing orders
- Account creation and verification
client manager
- Responding to tenders, RFP’s and general bid response facilitation duties and follow ups
- Provide administrative support for preparation of tenders, presentations and proposals
- Ensure the office has all required supplies and technology and order equipments and supplies as seen necessary
- Generate weekly and monthly sales reports
client manager
- Manage and facilitate contractual renewal and new sales discussions and paperwork for existing clients
- Project manage client operational and technical optimization efforts
- Direct technical improvement initiatives and best practice maintenance
- Collaborate with senior level executives internally and externally to ensure significant value is generated from partnership
senior client manager
- Monitoring and expanding potentials in the African market by organizing road shows, running media campaigns (Radio adverts and social media campaigns)
- Provide strategic advice across a variety of property options and services (off plan, ready,available mortgages, financing options, and government programs on client’s property investments).
- Organize workshops and presentations with vendors along with the assistance of our Marketing division to empower our clients with the necessary knowledge in understanding their IT/Network environment.
- Co-ordinate and propose essential marketing or sponsorship events with our Marketing division
client manager
- Building enduring relationships with my clients displaying to them full understanding of their industry, business environment and strategy and in turn identifying current and future opportunities for them
- Ensuring client satisfaction throughout their lifecycle of the buying process and taking full ownership of the commercial agreement for the client
- Identifying opportunities whilst displaying notable client service orientation
- Analysing a clients current needs and effectively articulating to the client what services and solutions I can provide that will add value to their environment
client manager (operations)
- Client coordinator and operations in-charge of consolidated in-bound shipments.
- In-charge of customs clearance and transportation planning of in-bound and out-bound shipments from numerousinternational clients.
- Coordinated with local and international clients to better serve a quality end to end service whilst achieving maximum profitability.
- Handled numerous shipments with various types of products including chemicals, processed food, fabric and other raw-materials.
- Achieved one of the largest volumes ever reported from a single client at Advantis Free Zone.
- Planned and achieved the target for quickest rate of deconsolidation with over 99% accuracy and shortest turn-around lead-times.
- Handled the total fabric raw-material volume of a leading apparel manufacturer in SL with minimum resources through precision operational planning (reduced bottlenecks).
client manager
- Develop creative solutions for existing clients, as well as pursue new clientele opportunities.
- Give buyers tours of properties in which they are interested.
- Assisting the client in reaching the set ICT goals within set budgets
- Establishing an account strategy with key stakeholders for various accounts
client manager
- Monitoring the day to day performance of each account within a portfolio.
- Contacting clients to maintain relationships and identify new business opportunities.
- Responsible for own lead generation and appointment setting
- Working together with solution architects and vendors to deliver the appropriate solutions for our clients
client manager
- Establish and maintain relationships with clients and service providers or provide assistance with problems they may encounter.
- Prepare monthly report.
- Oversee the flow of investments and disinvestments.
- Supervise the work of Portfolio Manager to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide Portfolio Managers with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement procedures and service standards in conjunction with management.
- Attending Board meetings, taking minutes and presenting reports to Board of Trustees.
client manager/quality lead
- Managing experienced team who handles end-to-end process of verification and quality reporting.
- Communicating clear instructions to team members.
- To ensure that the task delegated to the team members is completed in time.
- Ensure evaluation of and reporting on Client quality system.
- Minimize rejections from Client End.
- Identify the causes of rejection and rectify.
- Identify process gaps and training requirement.
client manager
- Proactively manage and respond to all Landside operational requirements..
- Identify and initiate continuous improvement initiatives that will improve customer and stakeholder service levels.
- Monitor and manage the Service Level Agreements (SLA), ensuring that agreed benchmarks are met and remedial action is taken.
- Respond to Landside queries, requests and complaints as per set deadline.
- Effectively manage the Emergency Response Preparedness and Contingency Plans.
- Manage and coordinate infrastructure usage and ensure optimum performance and availability.
- Anticipate the occurrence of possible irregularities and mitigate Landside operations shortfalls.
client manager
- Managed projects according to timeline and seasonal changes.
- Recommended and executed garment pricing.
- Followed alteration and stitching reports of the garments.
- Monitored sufficient stock.
- Coordinated communication strategies.
- Handled customised orders of clients.
- Track current and emerging fashion trends.
client manager
- Managing the client end to end and other operations.
- Ensure 100% quality adherence to SLAs.
- Ensure Quality of Data and Reports being Published to Clients.
- Mapping monthly invoicing and payment follow ups with client.
- Mentoring and driving the team towards the expected deliverable from time to time.
- Mining more business from the existing client.
- Strictly following the set parameter and TAT and avoid penalties from the client.
client manager
- Effectively manage SEM and PPC advertising for up to 120 clients with diverse goals and budgets.
- Compiling comprehensive reports and adapting to digital trend online.
- Installing all conversion tracking through Google Tag Manager and Google Analytics.
- Content writing and graphic design.
- Work towards strict KPIs both the client and company.
senior client manager
- Assess client’s overall financial picture, understand their needs and develop a solid financial plan and guide clients towards a profitable and secure financial decision by overseeing the course of the financial plan and updating it, if necessary, to ensure profit.
- Maintain knowledge of real estate law, local economies, fair housing laws and negotiating the sale, lease, or development of property and complete or review appropriate documents and forms.
- Provide strategic advice across a variety of property options and services (off plan, ready,available mortgages, financing options, and government programs on client’s property investments)
- Network within communities to find and attract new partners and clients
client manager
- Focusing on growing and developing existing clients, together with generating new business
- Acting as the key interface between the customer and the internal distribution directives
- Area / market knowledge and intelligence gathering
- Customer centric needs analysis sales plan generation
- Order and pricing transactions and negotiations and follow up
- Effectively solve problems and manage risk to ensure achievement of targets
- Prepare presentations, proposals, account plans, contact reports as necessary
client manager
- Demonstrates automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models; explaining warranties and services.
- Communicate and follow up with customers that contact the dealership through the internet.
- Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
- Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
- Learn to overcome objections; ask for the sale; negotiate price; complete sales or purchase agreement; explain and offer warranties, services, and finance.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
client manager
- Strategic Communications Planning: Develop an annual strategic communications plan for each organization, complete with creative, targeted tactics to deliver on business objectives
- Build brand identities for organisations and develop and manage brand standards
- Work with the Marketing & Communications Manager to manage the development of organizational messaging and materials for various target audiences
- Promote staff engagement through tactical campaigns designed for this purpose
- Report on campaign outcomes and share data on learnings to improve future campaigns
- Managing campaign budget and timelines for delivery
- Coordinating production specifications, costs and timelines