• Prepared and presented annual Stewardship to the client

• Selected to take over collection calls to insurance companies. Significantly increased revenue by building relationships that led to higher answer rate and quicker debt collection.
• Initiated group talks over breakfast or lunch to review workload, everyday issues and ways to help each other.
• Managed a claims team of 6 adjuster on the dedicated Moderate claims team for Lowes
• Prepared and presented reports for and to the client

• Resolve complex claim related issues.
• Verify that required claims data is properly logged into the system.
• Confirm compliance with state and federal insurance regulations.
• Responded to inquiries from claimants.
• Knowledge and use of ICD-9, ICD-10 and CPT coding.
• Maintained office supplies by performing regular inventory and ordering product. 
• Answering multi-line telephone system.

• Managed a team of 5 dedicated claims adjuster 
• Managed an SRS office on clients premises.
• Worked very closely with clients CEO and underwriters 
• Prepared and maintained an annual budget for the office

• Processing claims through a call centre
• Meeting daily and weekly targets
• Develop or conduct orientation programs.
• Training staff to use government software and programs.

• Managing a portfolio of injury claims by influencing return to work and delivering on claim strategies;
• Assessing and determining liability and entitlements in accordance with legislative requirements;
• Establishing and maintaining effective relationships with injured workers and third party service providers;
• Coordinating effective and necessary treatment for injured workers in line with treatment plans;
• Accurately updating and maintaining the claims management system;
• Working in accordance with relevant legislation and internal policies and procedures;
• Preparing and conducting regular claim reviews.

• Liaising and negotiating with insurance companies and negligent third parties
• Examine claims forms and other records.
• Monitor insurance claims.
• Correspond with policyholders, claimants, witnesses, police, or other relevant parties. 

• End to end management of a claims portfolio
• Proactively managing multiple stakeholders throughout the claims process
• Managing the claims administration team
• Liaising and negotiating with third party insurance companies and negligent third parties
• Recovering outstanding debt from liable parties

• Loss adjustment as per the terms & conditions of insurance policy. 
• Dealing with marine claims on behalf of Ship-Owners & Charterer, Hull Underwriters and P&I Club Correspondent . 
• Prepare report of findings of investigation. Collect evidence to support contested claims in court.
• Interview or correspond with claimants, witnesses, authorities (port & customs), or other relevant parties to determine claim settlement, denial, or review.
• Negotiated with the Port Authorities, Consignees & Carriers and liaised with various Authorities.