• Preparation of letters for Claims, Directors and Office of the Financial Ombudsman. 
• Surveying vehicles & Adjustment of claims. 
• Tracking of files for various departments. 
• Negotiation of settlement figures for all claims Motor, Personal Injuries Claims and Subrogation.
• Preparation of settlement figures for claimants/Agents or Branches when necessary.
• Preparation of documents for Subrogation and Recoveries of Money.
• Premium account checks for Insured Clients.

• Type office memos.
• Interacting with Agents, Brokers, Branches and Repairers via phone, fax and email.
• Filing, Scanning and Typing of letters and documents requested by Manager, Agents, Brokers, Branches etc.  
• Assisting clients with Motor Accident Claims and Personal Injuries Claims. 
•  Registration of Claims onto IT System and maintaining manual claims register of incoming and outgoing claims. 
• Appointing of Adjusters and Investigators. 
• Entering of payments and closing claim files on the IT System. 

• Assemble information from various systems. 
• Organize incoming and outgoing digital and traditional mail. Answering all customer queries in a timely and efficient manner 
• Regulate claim files and varied duties. 
•  Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues. 
• Read over insurance policies to ascertain levels of coverage and Clarify coverage of losses to policyholders.