• Served as first point of contact for claims related enquiries, complaints and emailed messages to relevant staff. 
• Reviewed claims for appropriate documentation and information prior to processing payments including current treatment plans, WorkCover certificates of capacity and denying payments for disputed claims. 
• Processed invoices, reimbursements and wage reimbursement schedules as per current guidelines and Workers Compensation legislation.   
• Issued stop payments, payments or adjustments and processed recovery and refund cheques.  
• Drafted and sent correspondence to relevant parties including privacy letters, liability letters, injury management plans and letters to medical providers requesting medical records. 
• Prepared monthly reports of claims to be finalised and payments made on claims. 

• Interview or correspond with claimants, witnesses, physicians and other relevant parties to determine claim settlement, denial, or review.
• Plant Machinery & Tractors
• Training new employees ( Member of the Success Team for new employees ) 
• Prepared monthly reports of finalising claims and claim payments. 

• Served as first point of contact for claims related enquiries, complaints and emailed messages to relevant staff.
• Reviewed claims for appropriate documentation and information prior to processing payments including current treatment plans, WorkCover certificates of capacity and denying payments for disputed claims.
• Processed invoices, reimbursements and wage reimbursement schedules as per current guidelines and Workers Compensation legislation.
• Issued stop payments, payments or adjustments and processed recovery and refund cheques.
• Created new claims/incidents in Figtree by ensuring date of injury falls within policy periods.
• Drafted and sent correspondence to relevant parties including privacy letters, liability letters, injury management plans and letters to medical providers requesting medical records.
• Coordinated travel arrangements for injured workers, including booking airfare, hotel and transportation.

• Processing all payments related to open auto claims 
• USD conversion  
• Assuring accuracy and efficiency threw out all payments issued 
• Analyzing and recalculating invoices 
• Reading threw notes and finding key information to authorize and support payment  
• Contacting vendors to recover over payments 
• Collecting outgoing mail and distributing incoming mail 

• Motor Vehicle ClaimsPrivate
• Commercial & Fleet
• Heavy Haulage 
• Couriers
• Small & Large Charter Vehicles 
• Mobile Food Providers
• Caravans

• Open worker’s compensation claims and input all data provided by the policy holder.
• Handle and processed all invoices to be paid.
•  Answering emails, letters, and phone calls and handled filing, photocopying, and faxing 
• Calculating claims amount, verified forms and details provided by policyholders, and processed payments 
•  Providing assistance to policyholders for general claims processing and settlement 
• File closed claims and coordinated the archiving of claim files.