0c9a72cf-48f2-4314-80ca-a0015c18698d

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

A skilled and seasoned leader with the tools, networks and firm knowledge to advance into the role and generate quick wins. Able to think strategically and translate strategy into tactical outcomes, happy to get my hands dirty and get things done.
Dedicated, and results-oriented, with a growth mindset and over 13 years of success in the areas of business, account and operations management, program activation, and leadership development at regional, area and global levels.  
Analytical, innovative professional with strong business acumen, deep technical and firm knowledge and a broad global network dedicated to leading teams to excel and deliver exceptional client service.

Employment history

Chief of Staff, Hauck, Robel and Crona. New Elva, Louisiana
Feb. 2020 – Present
As Chief of Staff I  provide strategic counsel to key leaders within the firm and drive whole of firm programs in support of executing the firm’s strategy and ambitions. A member of the Executive Leadership Team and the firm’s Operations Committee, I create and maintain strong cross functional relationships to drive the Board and Executive agenda. 
Key achievements:
  • Lead activation of the firm’s Purpose and strategic ambitions, which underpin the 2025 strategy. 
  • Delivered the first whole of firm townhall to launch the Purpose – telecast to every office live around Australia and Asia.
  • Developed and driving a whole of firm culture campaign designed to accelerate actions to embed the Purpose and values which will touch every person across the firm.
  • Responsible for the design and development of an ongoing enablement program for our top 50 leaders to build leadership, change and go-to-market capability. 
  • Led the delivery of the firm’s first leadership symposium bringing together over 700 of the firm’s partners and senior leaders to build go-to-market activity in support of our strategy.

Oceania Markets Enablement Leader, Johns-Roob. East Landonhaven, Alabama
Nov. 2018 – Feb. 2019
I worked as a senior member of the markets leadership team, who helped set the strategic direction for markets alongside the Markets Leader and Executive. Leveraging strong credibility with the EY partners my role was to help influence mindset and behaviours and execute strategic programs of work in support of the markets priorities. 
Achievements:
  • Developed the Oceania Client Service Partner (CSP) talent strategy.
  • Worked closely with the business development (BD) team to embed a new account investment model that provided differential support and investment to our most important accounts.
  • Worked with BD to engage CSPs and account teams around the growth drivers by providing targeted enablement via wavespace activation sessions, 1:1 account planning sessions and options for commercial and personal development.

Asia Pacific Knowledge Leader, Bosco-Feil. Carleystad, Connecticut
Aug. 2018 – Sep. 2018
Achievements:
  • Built strong relationships with key area and regional leaders, demonstrating how EY Knowledge adds value both in service delivery and the winning of new business. 
  • Partnered with BD to deliver knowledge enabled account acceleration sessions across Asia Pacific.
  • Member of the global Knowledge leadership team and led the transformation of a sizeable team of analysts, adoption specialists, and knowledge managers to embed enhanced service catalogues and agreements with our geographies within Asia Pacific. 

Asia Pacific Market Segment Enablement Leader, Cassin-Flatley. Stiedemannfort, Connecticut
Feb. 2016 – Dec. 2017
Achievements:
  • Built the Market Segment Leader enablement program, which allowed the leaders to tap into relevant development and enablement tools from across the global firm. 
  • Led market segment and account working sessions across Asia Pacific to help build capability in leaders (IECL Executive Coaching accredited), teams (Highest Performing Teams accredited), account management and  client engagement (Miller Heiman coach accredited) and the growth drivers (Digital and solutions).
  • Led Market Segment Execution planning across Asia Pacific helping to align the firm’s growth ambitions with tactical actions plans across the segments.

Oceania Assessment of Service Quality (ASQ) Lead, Gulgowski and Sons. North German, South Dakota
Jul. 2013 – Aug. 2013
Achievements:
  • Led a major program transformation. This included process and platform optimisation making it simpler to manage the front-end and back-end. 
  • Transitioned the support model to include offshore resources freeing up our onshore staff to provide higher impact analysis and support to the business.

Markets Operations Manager, Stokes-Tillman. Considinehaven, Indiana
Jan. 2010 – Aug. 2011
Achievements:
  • Developed and launched a partner branding program that lifted our overall brand from number 4 to number 2 within 2 years in Melbourne (Brand survey results).
  • Developed and managed the Melbourne priority account program.
  • Developed and managed the Melbourne CSP leadership program including running 2 x events per year.

Global Markets Manager – Transaction Advisory Services, Leannon-Fisher. Lake Barbera, West Virginia
Mar. 2009 – Jul. 2009
Achievements:
  • Developed the first Transaction Advisory Services (TAS) global account leaders program aimed at the most senior client facing partners in TAS.
  • Managed a client program bringing Corporate Development Officers together on topics of interest from across EY’s most important client accounts.

Account Manager, Lakin, MacGyver and Johnson. Kutchberg, Wyoming
Jul. 2006 – Aug. 2006
I supported key accounts for the UK business across the Consumer Products and Transport sectors. Supported the account leader and business development leader to implement best practice business account and client management practices to build revenue and enhance the client experience. 

Education

Western Idaho University, South Beverleehaven, Utah
Stanford Tools of Innovation: a hands on dive into Design Thinking, May. 2018

The Russel Institute, South Arron, Montana
Level III Executive Coach accredited, Leadership and Development, 2012

Lowe College, East Rachell, New York
Bachelor of Business, Business, Nov. 2000

Skills

Business planning and operations

Performance management

Knowledge management

People leadership and management

Business development

Facilitation

Program/project management

Change and communication

Strategy development

Executive Coaching

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Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Tenured administrative professional with extensive experience providing support to the Bureau of National Guard as a soldier for over 20 years.  Analytical, detail-oriented leader adept at multitasking within a fast-paced environment.  In-depth knowledge of standard office procedures, software, and regulations
Trustworthy, dependable, responsible Personal Assistant with 20 years of experience providing ongoing support within the United States Army.  Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.  Well-organized with in-depth technical knowledge and keen attention to detail.

Education

Nov. 2013
Honor Graduate: Logistics

  • Hammes Academy – Saundrachester, Mississippi

Mar. 2006
Graduate: Supply and Logistics

  • Western Runolfsdottir Institute – Handton, Arkansas

May. 1994
Distinguished Honor Graduate: Adminstartion

  • The Windler Institute – Jonesfurt, Indiana

Employment history

Nov. 2016 – Present
East Carroll, Montana
Chief of Staff, Dickinson and Sons

Chief of Staff has a deep love for Jesus Christ and His people, she is a supervisor to the staff; providing encouragement and direction, is a leader that thrives in a team environment, translates and executes the strategic vision of the church as defined by the Lead Pastor and church leadership. Ensures that the annual strategic planning process is completed, Leads the staff. Determines the frequency, and nature of all-staff meetings and events. These all-staff gatherings were designed for the purposes of team-building, equipping, transfer of vision, and ministry coordination. Translated the strategic plan into the annual staff operating plan. Ensured that departmental and individual goals and priorities match church-wide goals and priorities. Oversaw the preparation, administration, and management of the budget to ensure strategic alignment as approved by the Lead Pastor and the church board. Met regularly with all direct reports. Ensured staff health, organizational health, and progress toward goals and objectives were met. Acted as the primary administrative contact with the church board.  Ensured that the organizational structure aligns with the strategic plan. Ensured that duties and job assignments are aligned to maximize the skills, gifts and talents of the staff. Ensured the implementation and ongoing administration of a performance feedback system for all staff.  Identified where systems and procedures are needed to improve the effectiveness and efficiency of the staff.

Jun. 2009 – Apr. 2011
Mooreport, Ohio
National Guard Army Reserve Liaison, Sanford, Walter and Jakubowski

Managed all administrative actions for 200 personnel assigned to the Army Guard Reserve Headquarters. Processed awards and supervised 8 individuals. Coordinated with a variety of companies and groups that provide goods and services to the armed services national guard and reserve to meeting a mutual goal for the good of the soldier. Responsible for setting work schedules and the exchange of information. Coordinating with  multiple military units required excellent communication and organizational skills, problem solving abilities and the ability to arrive at creative solutions. Worked long work weeks and overtime including weekends and evenings as required to coordinate various projects and supplies flawlessly.

Mar. 2007 – Oct. 2007
Lake Elliot, Rhode Island
Division Logistic NCOIC, Rau Inc

Chief advisor to the division chief in all matters relating to the division’s logistics preparedness; responsible for property book accountability of more than $900,000.00 of property ; ensures division personnel are adequately provided with office supplies; schedules oversees maintenance and repair of office equipment; executes monthly support budget of $5,000 for office equipment and supplies.

Dec. 2003 – Nov. 2004
Schambergermouth, Iowa
Supply Sergeant (Staff Sergeant), Conroy, Leffler and Armstrong

Company Supply Non Commissioned Officer and Training Officer for the United States Army Garrison supporting the National Capital Region; responsible for providing logistical support to more than 300 soldiers geographically dispersed over 3 major installations; responsible for the administration of the company’s NCO training; responsible for coordinating and preparing company reports; accountable for training and welfare of two NCOs and 10 soldiers

Skills

Cheif of Staff Tree of Life Ministries
Experienced

Division Logistics Officer
Expert

Adminstrative Officer
Expert

Supply Officer
Experienced

Executive Administrative Assistant
Expert

Operations Sergeant
Experienced

Administrative Supervisor
Experienced

Special Projects Officer
Expert

Awards

Accomplishments

chief of staff

  • Worked with the design teams assisting in product development, design, fit, fabric/zippers/buttons sourcing, and negotiated prices 

chief of staff, ceo’ office

  • Working closely with the CEO on the strategic and business planning and implementation.
  • Maintaining communication and relation with the investors.
  • Leading the due diligence process during fundraise.
  • Leading and managing the legal team and co-ordinating with external legal firms in different geographies.
  • Leading and managing the internal admin and travel management teams.

chief of staff, office of the provincial governor

  •  managing the governor’s schedule, including meetings with constituents, attending official functions, performing executive functions as governor, official travels outside the province and other activities.   
  • Meeting preparation and follow up: reviewing upcoming meetings for the week to ensure the leader has all of the information needed to be as productive as possible and sending out agendas or documents to meeting attendees as necessary.
  • Reviewing Internal and External Communications: drafting company newsletters, reports, pitch decks, speeches or presentations for the CEO.
  • represents the office of the governor on events, meetings and other gatherings that he cannot attend in person 

chief of staff

  • Managed heavy travel reservations, domestic and international, obtained visas, car transportation as well as private flights both work and personal 
  • Assisted HR with policies and protocols 
  • Planned several staff appreciation events throughout the year 
  • Project managed the production of all goods, maintained a time and action calendar, visited factories in Asia to ensure production was running smooth and that the goods were in the warehouse on time 

chief of staff/media adviser

  • Co-ordinate Member for Solomon’s electorate office
  • Oversee six electorate staff supporting Member for Solomon
  • Provide media advice, generate positive media stories for Solomon MP
  • Raise profile of Member for Solomon through delivery of positive events and media 

chief of staff

  • Led staff of 30 tasked with mediating disputes on behalf of students.
  • Organized office into two branches: individual & class-action cases. 
  • Created extensive training manuals for and planned staff retreats and long-term projects.
  • Created a public online database for aggregate case data so students and staff members can monitor trends on various issues at UCSB.

chief of staff

  • Maintained busy CEO’s calendar, scheduling appointments, phone calls and emails 
  • Reviewed numerous product pitches from high networth company contacts primarily in the entertainment industry; facilitated distribution of the product once it was deemed a successful venture 
  • Created pitch decks and marketing materials to sell new product ideas to various distribution channels; channels included HSN, QVC, and EVINE 
  • Negotiated with senior management at the distribution channels to sell product ideas; sales success rate was 90% 
  • Created products from the inception stage to a market deliverable; tasks included sourcing a manufacturer in low cost locations, visiting manufacturing sites, negotiating production price, testing quality, and ultimately supplying to the distribution channel 
  • Created itineraries and agendas for specific meetings, conducted research, assembled and analyzed data to prepare reports and documents 
  • Prepared minutes from every meeting as well as analysis and follow up 

chief of staff

  • Keep CEO abreast on current company climate (employee wellbeing, project statuses, new proposals etc.)
  • Work with team leaders and present to senior executives
  • Build strong relationships with employees and oversee their progress, noting any issues or successes
  • Help coordinate business wide procedures and work to improve existing processes for maximum clarity, efficiency and success

chief of staff

  • Lead activation of the firm’s Purpose and strategic ambitions, which underpin the 2025 strategy. 
  • Delivered the first whole of firm townhall to launch the Purpose – telecast to every office live around Australia and Asia.
  • Developed and driving a whole of firm culture campaign designed to accelerate actions to embed the Purpose and values which will touch every person across the firm.
  • Responsible for the design and development of an ongoing enablement program for our top 50 leaders to build leadership, change and go-to-market capability. 
  • Led the delivery of the firm’s first leadership symposium bringing together over 700 of the firm’s partners and senior leaders to build go-to-market activity in support of our strategy.

chief of staff

  • Assisting the CEO with extensive and critical planning of time and setting priorities, developing workflow systems to increase efficiency and handling events that fall on the CEO’s calendar or desk.
  • Manage CEO and Co-Founder’s complex and frequently changing travel arrangements and co-ordinate pre-planning trips.
  • Create expense reports, budgets and filing systems.
  • Conduct research to prepare, gather and proof briefing materials and agendas for executive-level meetings.
  • Facilitate and draft CEO’s communications with key contacts including Board of Directors, external colleagues, staff and consultants.
  • Arranging travel, visas and accommodation and occasionally, travelling with the CEO to take notes at meetings or to provide assistance during presentations.
  • Draw up and distribute minutes of meeting and handle internal and external calls.

chief of staff

  • Oaktree’s workforce has grown to 190 volunteer/staff who collectively give over 3,500 hours per week.
  • I transformed the way we engaged our volunteers, aligning them behind strategic priorities through clear and focused goals, investment in management and focus on internal communication.
  • Engagement increased to over 80% and far exceeds external benchmarking.
  • Assist CEO with internal communication, meeting with HR leaders and attending to staff needs, ensuring any problems are resolved

chief of staff/reporter

  • Research and present stories for National Nine News, Darwin
  • Co-ordinate daily news list for reporting team
  • Provide daily news coverage around Northern Territory politics
  • Be a go between for staff, chief executives, department leaders and CEO

chief of staff

  • Organize and coordinate staff functions and activities
  • Overlook App Development in Android and IOS stores
  • Coordinate strategic business initiatives and guide to completion
  • Supervise daily operations and help oversee projects of high importance
  • Act as a main consultant to the CEO
  • Manage company calendar and ensure deadlines are being met
  • Work with and/or lead cross-functional teams