977757dd-3a8a-4265-a0a8-933bffb94c28

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

IT graduate with exceptional strengths in handling critical problem solving activities. Can easily adapt to change and possesses eagerness towards learning and contributing to the organization. I have a highly inquisitive nature and I like to read and learn about new things.

I also like learning or knowing about any new thing that sparks my curiosity. The topics range from History, Human Behaviour, Psychology, Science & Technology, Boxing, photography, etc. When I’m free I listen to podcasts, which help me grow as a person, both professionally and personally.

Employment history

Ad Content Analyst – Digital, Mitchell, Kiehn and Roob. Reybury, West Virginia
Oct. 2018 – Present
  • Advertising collection and processing of Ads appearing across different medias like Print, Onlineand Mobile in the U.S.
  • Responsible for responding to queries falling under specific categories like Food & Beverage, Insurance, Financial, Auto, etc.

Chargeback Analyst, Prosacco LLC. Wisozkfurt, New Jersey
Mar. 2018 – Apr. 2018
  • Evaluate disputes that arise when a merchant disputes a chargeback. 
  • If a consumer or business buyer contacts a card provider and disputes a transaction charge, I used to work with the merchant to resolve the dispute.
  • In particular, seek documentation or proof that the complainant made a purchase. 
  • After assessment, decide whether a chargeback is valid or if the card holder actually made a purchase.

Education

North Dicki Institute, New Granville, Connecticut
Bachelor of Science, Computer Applications, May. 2015

Heathcote Academy, South Adelineside, Pennsylvania
12th, Science, Feb. 2008

Northern O'Conner, Jettiefurt, Arizona
10th, General, May. 2006

Skills

Excellent communication skills and a strong work ethic.

Task oriented approach to the job assigned.

Strong critical thinking and problem solving skills.

Excellent typing skills (average speed 84 WPM with 100% accuracy).

Ability to work under a tough deadline.

chargeback analyst

  • Evaluate disputes that arise when a merchant disputes a chargeback. 
  • If a consumer or business buyer contacts a card provider and disputes a transaction charge, I used to work with the merchant to resolve the dispute.
  • In particular, seek documentation or proof that the complainant made a purchase. 
  • After assessment, decide whether a chargeback is valid or if the card holder actually made a purchase.

chargeback analyst

  •  A primary role is to evaluate disputes that arise when a merchant disputes a chargeback. If a consumer or business buyer contacts a card provider and disputes a transaction charge, the analyst works with the merchant to resolve the dispute. 
  • Research credit card disputes and build dispute cases to recover funds for merchants using proprietary software.
  • Validate appropriate data from internal and third-party systems and ensure an appropriate course of action is being pursued.
  • Ensure accurate and appropriate responses to disputes.
  • Monitor disputed transactions for possible fraudulent activity.
  • Serve customers by resolving product and service problems. 

senior chargeback analyst

  • Researched and identified chargeback issues/rejections
  • Utilized strong, solid knowledge of internal systems, analysis, research, and contracted compliance to resolve complex contract and chargeback issues.
  • Created credit memo or invoice requests due to re-submission of Chargeback claims
  • Prepared offset requests of Chargeback invoices and credit memos