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Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Financial Analyst equipped with the tools and knowledge needed to advance into senior-level roles within innovative, growth-driven companies.  Expert at developing and tracking budget expenses and strong ability to analyze and organize large data sets.  Deep technical knowledge with proficient use of QuickBooks and Excel programs.

Employment history

Sep. 2013 – Present
Markfort, Mississippi
Cash Office Associate, Conn Group

  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Prepare or alter presentation contents to target specific audiences.
  • Recommend product or service improvements to employers.
  • Work as part of a team of demonstrators to accommodate large crowds.
  • Stock shelves with products.
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
  • Instruct sales staff in color coordination of clothing racks or counter displays.
  • Store, pack, and maintain records of props and display items.
  • Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
  • Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
  • Track and trace goods while they are en route to their destinations, expediting orders when necessary.
  • Oversee the flow of cash or financial instruments.
  • Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.
  • Submit delinquent accounts to attorneys or outside agencies for collection.

Jun. 2005 – Jun. 2006
Gilbertetown, Florida
Sales Associate/Department Manager, Mosciski Inc

  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Suggest specific product purchases to meet customers’ needs.
  • Transport, assemble, and disassemble materials used in presentations.
  • Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers.
  • Practice demonstrations to ensure that they will run smoothly.
  • Train demonstrators to present a company’s products or services.
  • Prepare or alter presentation contents to target specific audiences.
  • Learn about competitors’ products or consumers’ interests or concerns to answer questions or provide more complete information.
  • Research or investigate products to be presented to prepare for demonstrations.
  • Provide product information, using lectures, films, charts, or slide shows.
  • Contact businesses or civic establishments to arrange to exhibit and sell merchandise.
  • Work as part of a team of demonstrators to accommodate large crowds.
  • Stock shelves with products.
  • Use computers to produce signage.
  • Take photographs of displays or signage.
  • Plan commercial displays to entice and appeal to customers.
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
  • Develop ideas or plans for merchandise displays or window decorations.
  • Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
  • Maintain props and mannequins, inspecting them for imperfections and applying preservative coatings as necessary.
  • Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
  • Construct or assemble displays or display components from fabric, glass, paper, or plastic, using hand tools or woodworking power tools, according to specifications.
  • Select themes, lighting, colors, or props to be used.
  • Attend training sessions or corporate planning meetings to obtain new ideas for product launches.
  • Instruct sales staff in color coordination of clothing racks or counter displays.
  • Collaborate with others to obtain products or other display items.
  • Prepare sketches, floor plans, or models of proposed displays.
  • Cut out designs on cardboard, hardboard, or plywood, according to motif of event.
  • Install booths, exhibits, displays, carpets, or drapes, as guided by floor plan of building or specifications.
  • Install decorations, such as flags, banners, festive lights, or bunting on or in building, street, exhibit hall, or booth.
  • Interview, select, and train warehouse and supervisory personnel.
  • Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
  • Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
  • Respond to customers’ or shippers’ questions and complaints regarding storage and distribution services.
  • Track and trace goods while they are en route to their destinations, expediting orders when necessary.

May. 2002 – Aug. 2002
West Lilahaven, New Hampshire
Cashier, Zemlak Inc

  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Suggest specific product purchases to meet customers’ needs.
  • Transport, assemble, and disassemble materials used in presentations.
  • Work as part of a team of demonstrators to accommodate large crowds.

Education

Sep. 2001
High School Diploma: all required

  • Southern Dickinson Academy – Bentonborough, South Dakota

Skills

Financial/ cash management
Expert

customer service
Expert

typing/filing/phones
Experienced

cash office associate

  • Prepared bank deposits and corporate cash shipments.
  • Set up, tested and balanced registers for front-end employees.
  • Researched and resolved account discrepancies.

cash office associate

  • Ability to stand for long periods of time.
  • Ability to use a PA Lottery machine.
  • Ability to process money orders.
  • Ability to assist cashiers in WIC sales.

cash office associate

  • Informing customers about available products and services.
  • Completing, processing, and maintaining applicable paperwork and records.
  • Answering customer questions regarding store products, services, financing and savings opportunities.
  • Balance and reset cash registers.
  • Control daily deposits in a timely manner.
  • Maintain daily cashier information.
  • Order weekly change orders.

cash office associate

  • Researched, resolved account discrepancies
  • Prepared bank deposits, corporate cash shipments
  • Verified totals, checked store transfers, assisted withprice changes
  • Trained 5 new employees on proper cash routines,procedures, requirements
  • Set up 30, tested, balanced registers for front-endemployees
  • Performed accounts receivable duties includinginvoicing, researching charge backs, discrepanciesand reconciliations