11838cad-93ed-47a5-b978-1d02143e49fd
Andrew Smith
287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000
Professional Summary
Dedicated, results-oriented, master-level business development consultant with an entrepreneurial mindset and over 10 years of success in the areas of business and operations management, new business development, and sales and marketing. Analytical, innovative professional with strong business acumen and deep technical knowledge dedicated to leading teams in meeting and exceeding operational targets.
Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences. Over 10 years of experience managing store operations for large, reputable retail outlets. Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.
Employment history
Care Coordinator, Stroman Inc. Zulaufville, Minnesota
Mar. 2020 – Present
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Department Supervisor, Zemlak Group. Lake Alton, Nevada
Oct. 2014 – Jul. 2018
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
- Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
- Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
- Plan or implement improvements to internal or external logistics systems or processes.
- Create policies or procedures for logistics activities.
- Implement specific customer requirements, such as internal reporting or customized transportation metrics.
- Create or administer training and awareness presentations or materials.
Shift Manager, Graham-Rowe. Lake Miguel, Idaho
Jun. 2008 – Feb. 2010
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Verify that prepared food meets requirements for quality and quantity.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Measure ingredients required for specific food items being prepared.
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Wash, cut, and prepare foods designated for cooking.
- Serve orders to customers at windows, counters, or tables.
- Prepare and serve beverages such as coffee and fountain drinks.
- Mix ingredients such as pancake or waffle batters.
- Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
- Prepare dough, following recipe.
- Order and take delivery of supplies.
- Resolve customer complaints regarding sales and service.
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Monitor customer preferences to determine focus of sales efforts.
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
- Represent company at trade association meetings to promote products.
Education
Bartell University, West Molly, Oklahoma
Bachelor of Science, Health Management Technology, Present
Skills
Customer Service
Experienced
Delegation Technique
Skillful
Support Staff
Skillful
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Andrew Smith
Professional Summary
Passionate, dedicated, and empathetic Licensed Social Worker offering 10+ years of experience through college internship and service in Franklin County Juvenile Court. Strong knowledge of community resources, court system, and JDAI. Highly-trained professional and leader seeking a specialized role within a JDAI-oriented system.
Employment history
Care Coordinator, Ratke-Weber. New Stephineton, Wisconsin
Jul. 2013 – Present
- Prepare and deliver detailed assessments to the Court such as Pre-Sentence Investigations and OYAS Assessments.
- Plan, evaluate, and revise case plans to assist with successfully completing all orders.
- Maintain youth school attendance records and grades, and compliance with programming/services.
- Assists youth with mental health by teaching various coping strategies.
- Initiate, facilitate, and moderate Team Meetings/Staffings
- Collaborate with other court colleagues as well as community partners.
- Communicates information to the Court regarding youth assessments as required and requested.
- Prepares adequate, accurate and timely documentation as required.
- Ensures accuracy in performance and quality of services provided to youth and families by court-contracted agencies.
- Assist with writing the BHJJ/RESEARCH grant proposal to procure funding each biennium.
- Perform other duties as assigned.
Student Intern, Kessler-Cormier. South Ja, Tennessee
Mar. 2008 – Apr. 2008
- Manage databases and input information, data, and records
- Perform clerical duties, maintain files, and organize documents; photocopy, fax, etc. as needed
- Answer phone inquiries, direct calls, and provide information
- Shadow multiple office positions and train in a variety of tasks
Education
Kub Academy, New Willy, Vermont
Bachelor of Science, Social Work, Jul. 2008
Awards
Personal info
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Skills
CPR – Pediatric and Adult
Motivational Interviewing
Trauma Trainer
EPICS
OYAS
Licensed Social Worker
care coordinator
- Provide direct service and support to carers of clients, such as providing respite options for the person they care for, enabling them to take a break from their caring role.
- Establish and maintain relationships with other agencies and organisations in community to set-up in-home services for clients to meet carer needs and to ensure that services occur at clients preferred time.
- Oversee day-to-day group activities of carers while on planned holiday break.
- Recruit sponsors, participants, and volunteers for 2 day event highlighting the support that is needed for carers.
- Secure speakers for annual conference to increase awareness of carers in our community.
- Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
- Conduct needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
care coordinator
- Triage for 24/7 nurse advice line
- Assist for provider search
- Provide member with benefit details
- Complete intakes with families
care coordinator
- Care coordinator for patients referred from primary care physician
- Generating clinical biopsychosocial notes and care plans for patients
- Generating bi-weekly update reports to patient physicians on history and progress of care
- Traveling throughout island to meet patients at their preferred location and connecting them to location specific mental health providers
care coordinator
- Correspond with attorneys and third party lien companies and maintain billing systems for legal accounts such as motor vehicle accidents and workers’ comp cases.
- Obtain patient authorization and retrieve patient medical records for the physician.
- Collect incoming record requests, send invoices and collect payment for outgoing records and send requested information in a timely manner.
- Make payments for rented medical equipment, hazardous waste services and order office/medical supplies.
care coordinator
- Provides assessment and management of critical transitions from hospital/SNF/ or acute rehab to home using the nursing process and evidence based guidelines which ensure a safe transition for the member
- Routinely assess and monitor member’s status, needs and progress; proactively encourage appropriate adjustments to member care plans, providers and/or services to promote better outcomes
- Determines and manages appropriate levels of care management, support, and services to members by using clinical knowledge, established guidelines, and physician consultation
- Coordinates care with various internal and external customers to facilitate high quality, timely, cost-effective care and service. This position requires communication with network and KP facilities
- Consults and educates other staff, physicians, departments and members regarding resource management
care coordinator
- Prepare and deliver detailed assessments to the Court such as Pre-Sentence Investigations and OYAS Assessments.
- Plan, evaluate, and revise case plans to assist with successfully completing all orders.
- Maintain youth school attendance records and grades, and compliance with programming/services.
- Assists youth with mental health by teaching various coping strategies.
- Initiate, facilitate, and moderate Team Meetings/Staffings
- Collaborate with other court colleagues as well as community partners.
- Communicates information to the Court regarding youth assessments as required and requested.
care coordinator
- Create and provide personalized schedules for staff (HHAs, CNAs, LPNs, RNs).
- Work as assistant manager dealing with different departments and improve the team performance.
- Also work as Inventory Supervisor and managing in house Inventory Department.
- Complete pre-certification/prior-authorization and insurance benefits verification prior to each patient’s appointment or scheduled procedure.
care coordinator
- Case management and planning
- Marketing the program to the community
- Keeping up with state/ program changes and implementing those changes timely
- Assisting families with identifying and navigating state and community resources
care coordinator
- Calculate and quote charges for DME equipment
- Helped patient fill out Medicare/Medicaid Insurance forms .
- Called Injured workers confirmed all information needed to filled the DME orders requested.
- Updated Adjuster and Attorney with progress of order.
care coordinator
- Responsible for accurate review and entry of authorization data into computerized database. Manages expiring authorization reports.
- Assists case management with scheduling and coordination of patient services, as directed by the team. Meets regularly with clinical team and makes recommendations for process improvement.
- Actively participates in performance improvement and continuous quality improvement (CQI) activities.
- Answers phone for team, triaging calls, answering questions and escalating as appropriate.
- Performs clerical duties, such as filing, typing, copying, faxing, and taking messages, as directed by supervisor
- Performs all other duties as assigned.
care coordinator
- Maintain and follow standard quality, safety, environmental and infection control policies and procedures while ensuring exam rooms, procedure room and front room are clean and tidy.
- Adhere to local, state and federal laws, regulations and statutes. Make sure HIPPA, OSHA and office policies are always followed and always presentable to patients.
- Create, maintain, and enter patient demographics, insurance information and patient specific documents into paper and electronic charts.
- Schedule and confirm the doctor’s in house appointments as well as out of office procedures, lunches for medical reps, meetings with attorneys, and maintain physical therapy schedule.
- Manage paper and electronic filing systems to maintain documents such as attendance records, patient/insurnace correspondence, and other material.
- Check patients in/out, answer phone calls/emails/faxes and handle their inquiries or direct them to the appropriate persons according to their needs.
- Collect patient copays/deductibles/balances at time of check in and keep records of collections and patient communications with regards to their accounts.
care coordinator
- Conduct assessments on clients in their home, hospital, or supportive living facility
- Facilitate resources and services to clients
- Make consistent contact with participants receiving services
- Work with a team of Care Coordinators to serve the aging population in Peoria County
- Schedule visits with participants interested in receiving services
care coordinator
- Connect clients with medical and mental health providers
- Work with clients to formulate goals and service plans to assist the client in accomplishing their goals.
- Monitor client’s progress through face to face contact or phone contact as well as networking with client’s providers on a monthly basis.
- Manage a caseload of 60 clients.
- Document the client’s progress.
- Assist clients with entitlements, housing.
senior care coordinator
- Implemented strategies to increase program effectiveness.
- Coordinated work between multiple departments and other service providers
- Counsel or aid family members to assist them in understanding, dealing with, or supporting the client or patient..
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Developed and achieved financial and growth goals.
- Strategically planned methods to achieve operational goals and targets.
- Closed a targeted number of new cases per week.