848703fe-6829-45c7-9a3b-c2b3fbeb7bbe

Andrew Smith

Professional Summary

Creative, attentive, experienced F&B Personnel Dedicated professional offering over 3+ years’ experience, Exceptional time management and leadership skills with a focus on Guest experience and quality of service, ability to work effectively under time pressure and for long and extended hours, ability to multitask, Diligence and dedication to work, friendly cheerful, and polite attitude, a strong passion to ensure Guest satisfaction and a benevolent team member.

Education

Crooks Institute, Lake Odelltown, Hawaii
Bachelor in Hotel Management, Food & Beverage, Mar. 2015

Employment history

Captain, Grady-Brown. Cassinville, North Dakota
Dec. 2019 – Present
  • Handling Section and Tables for Food and Beverage service in the Restaurant.
  • Serving the food and Beverage as per the organization Standards.
  • Prepare cash receipts after establishments close, and make bank deposits.
  • Regulate Training on Food & Beverage and other Portals of the Brand.
  • Order or requisition supplies and equipment for tables and serving stations.
  • Supervise and coordinate activities of dining room staff to ensure that Guest
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Maintain contact with kitchen staff, management, serving staff to ensure that dining details are handled properly and Guest’s concerns are addressed. receive prompt and courteous service.
  • Maintaining the Records of the outlet
  • Maintaining the Par Stock of Crockery, Cutlery and Glassware.
  • Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and dessert-to-go orders.
  • Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.
  • Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.

F & B Attendant, Lesch-Doyle. Gerardburgh, Alabama
Jul. 2015 – Dec. 2015
  • Handling Section in the Restaurant.
  • Take orders from Guest for food or beverages.
  • Serve food or beverages to Guest, and prepare or serve specialty dishes at tables as required,Inform Guests of daily specials.
  • Liaison with other divisions in the Hotel.
  • Handling Checks.
  • Maintaining the Par-Stock, Breakage & other Equipment.
  • Prepare Tableware : Linen ,silverware and glassware.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Provide guests with information about local areas, including giving directions.

Awards

Additional information

Personal info


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Languages

English








Hindi








Urdu








Kannada








Telugu








Skills

Verbal Communication








MS Office 365








Time Management








Teamwork & Integrity








Persistence








Cordial & Hospitable








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Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Certificate of achievement award in  A recognition of successful completion of flight training of December 3, 1990 

 Certificate of achievement award to Michael T Roberts in recognition of successful completion of flight training December 29, 1989 

 Certificate of achievement award for flight training April 23, 1996 

 Certificate of award to Michael Roberts successful completion to UPS workshop in Louisville Kentucky instructor cockpit 

10 year mile stone award from UPS
20 year milestone award from UPS
25 year milestone award from UPS

Employment history

Captain/1757-767, Rempel-Herman. West Curtport, Connecticut
May. 2010 – Present
 Captain of 1757 and 767 for the past 30 years.   I was in charge of the plane from pulling off from the gate to landing of the plane.   It was my soul responsibility to land my plane safely on the ground following FAA  regulations. 

Captain pilot / Jetstream 31, Little LLC. Port Annice, South Carolina
Apr. 1987 – Jul. 1988
As the  Captain I was in charge of the plane from pulling off from the gate to landing of the plane.   It was my soul responsibility to land my plane safely on the ground following FAA  regulations. 

Education

North Pouros Institute, Port Reedtown, Rhode Island
Aviation maintenance / Technology/ airframe and power plant mechanic, Aviation

Skills

Goal oriented
Expert

Calm under Pressure
Expert

Very knowledgeable of flight operation procedures
Expert

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Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

  • Positive, hardworking, hands-on leader with 5+ years’ experience managing restaurant operations at high-end establishments.  Adept at leading both back of house and front of house employees ensuring the highest standards of customer service and food quality.  Expert in the areas of scheduling, inventory management, food, labor, and supply costing, and food safety policies and guidelines.
  • Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Captain, Ankunding and Sons. Bergstromchester, Alaska
Feb. 2019 – Present
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Check patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Clean tables or counters after patrons have finished dining.
  • Inform customers of daily specials.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Garnish and decorate dishes in preparation for serving.

Cashier, Feest LLC. Port Glendoraland, Oregon
Nov. 2013 – Oct. 2014
  • Analysed monthly balance sheet accounts for corporate reporting.
  • Trained [number] new employees on accounting principles and company procedures.
  • Created periodic reports comparing budgeted costs to actual costs.
  • Suggested budgetary changes to increase company profits.
  • Report to management regarding the finances of establishment.
  • Establish tables of accounts and assign entries to proper accounts.

Education

Northern Louisiana Academy, Franklynview, Louisiana
B. Com, Accountancy, May. 2013

Western Hawaii University, New Lorene, Georgia
High School Diploma, Commerce, Nov. 2012

Skills

Computer

Guest Relation

Hard Work

captain

  • Completes the daily responsibilities that are set for each individual shift. 
  • Complete closing duties, including restocking items, turning off lights, etc. 
  • Take an active role in coaching and developing junior staff. 
  •  Design and maintain employee work schedule.
  •  Establish emergency operation plans for major events
  •  Examined internal and external training needs
  •  Developed and implement community outreach programs

captain

  • opening and closing of operations with knowledge on required syrups
  • Perform shift closing on the Point of sales terminal and tally cash and credit card settlements. 
  • Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas. 
  • Ensures that hotel brand standards and SOP’s are consistently implemented. 

captain

  • Responsible for clearing, collecting and returning food and beverage items to proper area. 
  • Maintain cleanliness of work areas, china, glass, etc. throughout the shift. 
  • Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly. 
  • Present accurate final bill to guest and process payment. 

captain

  • Record transaction / orders in Point of Sales systems at the time of order. 
  • Communicate with the kitchen regarding any menu questions, the length of wait and product availability. 
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. 
  • Check with guests to ensure satisfaction with each food course and beverages. 

captain

  • Able to anticipate any unexpected guest need and reacts promptly and tactfully. 
  •  Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm. 
  • Serve food courses and beverages to guests. 
  • Set tables according to type of event and service standards. 

captain

  • Ensure all hotel standards are met and exceeded
  • Taking a positive problem-solving approach with issues and concerns along with colleagues and management team   
  • Maximize sales opportunities through suggestive selling and up-selling of food & beverage items
  • Train new floor staff on guest service expectations, safety procedures and proper food handling
  •  Answering questions about menu selection and making recommendations when requested  
  • Scheduled reservations for guests both in person and over the phone

captain

  •  To assist in the monthly F & B promotions. 
  •  To guide / train new service staff. 
  •  To ensure daily cash and credit collections are in order. 
  •  To ensure neatness and cleanliness of workstation including hygiene aspects. 
  •  To attend to complaints, feedbacks and remedy situations. 
  •  To ensure that all stocks are accounted for. 
  • To record daily sales report. 

captain / lieutenant / sergeant / officer

  •  Served as the designee to the Chief of Police.
  • Advised in the preparation of department’s budget. 
  • Managed agency purchasing.
  • Supervised records staff.
  • Managed evidence room. 
  • Led detective staff.
  • Set and measure supervisory objectives for sergeants,first line supervisors

senior captain

  •  Always greet and welcome guests promptly in a warm and friendly manner. 
  • Always thank and give fond farewell to guests conveying anticipation for their next visit. 
  • Assist guest with table reservation. 
  • Assist guest while seating. 
  • Ensure guest are serviced within specified time. 
  • Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette. 
  • Able to answer any questions regarding menu and assist with menu selections. 

captain

  • Directly support the mission set forth by the Chief of Police via establishment of organizational and individual priorities
  • Organize and moderate regular meetings with management staff, including agendas to ensure consistent, timely, and open channels of communication between Department bureaus
  • Manage all administrative and operational aspects of the Department’s investigative units (Detective Bureau, Special Operations Bureau)
  • Provide recommendations on long and short term organizational needs, including staffing, review of current and emerging technologies, and reorganization for efficiency purposes

captain/tour guide

  • Ensured safety of divers and snorkelers throughout duration of the trips.
  • Maintenance of vessels as well as equipment used.
  • Responsible for safe navigation of the vessel through local reefs and pick up/drop off of tourists to and from their hotels via boat.
  •  Working closely with members of the technical team provides the opportunity for the team leader to identify each member’s strength and assigns tasks accordingly to them to achieve maximum results and delivery. 

captain (leader)

  • Organised and participated in school events
  • Assisted in coordinating children into orderly patterns
  • Created innovative ideas and dances for sports day
  • Created artistic craft for the sports house

captain

  • organized and attend practices every weeks 
  • tidy up the Documents if the team wants to join the competition. 
  • bridge of what school’s requirement for the team and what equipment that team members need. 
  •  talk to the members personally if the had someone to talk to.

captain

  • Organizing performance lists and maintaining conflicts schedules.
  • Organizing and running key fundraising efforts for the school-based company.
  • Signing participants of the annual “Kiddie Clinic” fundraiser in and explaining the schedule to the parents. 
  • Acting as a direct line of communication between company members and directors. 

captain

  • Role model for my peers to follow.
  • Make critical decisions in game.
  • Keep team morale up.
  • Manage a team of 20 students.

captain

  • Theme based robot development from the scratch including mechanical designing, software logic development and circuit designing. 
  • Team coder for the working of electronic devices installed on the robot.
  • Organised events and college festivals to generate funds for the completion of Robot. 
  • Design, Fabricate, Assemble Drones and participate in national and International Competitions

captain

  • Ensure guest are serviced within specified time.
  • Record transaction / orders in Point of Sales systems at the time of order.
  • Maintain cleanliness of work areas 
  • Present accurate final bill to guest and process payment.
  • Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of restaurant areas.
  • Any other duties related to food and beverage service assigned by the manager. 

captain

  • Developed foundational bartending skills by shadowing head bartender closely and observing carefully.
  • Practiced entire drink catalogue daily, refining technique until met with head bartender approval.
  • Interacted with customers professionally and put interpersonal communication skills into practice to build relationships.
  • Provided excellent customer service to all guests at all times, paying special attention to accurately filling drink orders.

captain

  • Created restaurant procedures for manuals and training
  • Check Daily Reservations and Following special orders
  • Room Service Order Taking 
  • Maintained administrative functions – inventory, employee attendance and counselling,
  • Resolved guest concerns and complaints in order to maintain a positive atmosphere

captain

  • Public Information Officer
  • First Aid/CPR/AED & Tactical First Aid Certified
  • Incident and Management Systems – FEMA IS 100, IS 200, IS 700, IS 800
  • Incident Command Systems – ICS 300 (intermediate), ICS 400 (advanced)

captain

  • SWAT Tactical Commander
  • SWAT Operator
  • Criminal Intelligence & Vice 
  • FBI, Joint Terrorism Task Force (International Terrorism Investigations – Top Secret Clearance)
  • Basic Police Academy Instructor – Officer Safety & Crimes in Progress (hold several teaching credentials)
  • Basic SWAT Academy Instructor
  • Dignitary & VIP Protection (Department of Justice)

captain (sr.) / co captain (soph.)

  • Most Improved Player (Freshman Yr.)
  • Defensive Player of the Year (Sophomore Yr.)
  • Sailor Award/Coaches Award (Senior Yr.)
  • Representing our College at BAJA SAE INDIA – Season 2020, aimed to build an Off Roader All-Terrain Vehicle (ATV).

captain

  • Deal with everyday opperations from breakfest at lodge to fishing all day on the vessel.
  • Maintaining cleanliness and mechanical operation of the vessel.
  • Helping people enjoy there stay and enjoy there time on the water.
  • Recommend design modifications 

captain

  • Learning new skills and tools that firefighters use on a daily basis
  • Helping new recruits study for assignments, quizzes, and tests
  • Teaching recruits how to use hoses, including but not limited to extension ladders, different types of tools, etc.
  • Training our bodies through physical training so that our bodies can handle the stress, weight, and load needed to become a firefighter

captain

  • Handled the scheduling of officers and supervised the cases
  • Conduct specialized interviews involving crimes against women and children and drug involved cases 
  • Handled complaints by the public
  • Help in minimizing injury and harm to victims by operating in a first responder role, conducts investigations, apprehends suspects and aids in their prosecution by working with the district attorney’s office
  • If needed, direct traffic and issue citations related to traffic violations 
  • Handled administrative duties including filing, typing reports, handling phone calls and attending ALL court proceedings I file

captain

  • Handling Section and Tables for Food and Beverage service in the Restaurant.
  • Serving the food and Beverage as per the organization Standards.
  • Regulate Training on Food & Beverage and other Portals of the Brand.
  • Supervise and coordinate activities of dining room staff to ensure that Guest
  • Maintain contact with kitchen staff, management, serving staff to ensure that dining details are handled properly and Guest’s concerns are addressed. receive prompt and courteous service.
  • Maintaining the Records of the outlet
  • Maintaining the Par Stock of Crockery, Cutlery and Glassware.

captain

  • Executing a gamut of administrative functions including travel, transport, logistics, welfare services and facilities management; planning funds and ensuring proper documentation as per laid down SOPs.
  • Managing all the security devices & instructions and the classified communications of the Arty Regiment.
  • Facilitated training of the personnel on – Management, Tactics & Weaponry, Team Building, Leadership, Technical skills, Security & Safety Procedures, etc.
  • Ensuring smooth traffic movement for stretch of 10kms in highly counter insurgency environment.
  • Intelligence collection and montoring  of ANE’s (ant-national elements).
  • Planning of travel security.
  • Collect and analyse information from various open sources and internal database.