f17d5bf4-08fc-4f10-ae39-4c88a32f352b

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Call Center, Ryan Inc. Jeneefurt, South Carolina
Oct. 2017 – Nov. 2017
  • Observe signal lights on switchboards, and dial or press buttons to make connections.
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Interpret and communicate work procedures and company policies to staff.

Store Manager, Kertzmann, Keeling and Hills. Lake Quentinhaven, Montana
Feb. 2017 – May. 2017
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Network within communities to find and attract new business.
  • Oversee the flow of cash or financial instruments.
  • Prepare operational or risk reports for management analysis.
  • Prepare budgets for approval, including those for funding or implementation of programs.

Receptionist, Stokes-Ward. Boyerchester, Georgia
May. 2016 – Jul. 2016
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.

Education

North Lemke, West Taritown, Virginia
High School Diploma, Jun. 2015

Skills

Excellent Phone Etiquette
Experienced

Detail Oriented
Experienced

Strategic Thinker
Skillful

f2b66390-3aa0-4610-a64a-df613769d556

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Hands-on, successful Software developer with verifiable success leading teams in delivering appropriate technology solutions for desktop.  Comprehensive knowledge of platform development, enterprise architecture, computer services, and web-based applications.  Innovative change agent with a unique mix of high-level technology direction and deep technical expertise.

Employment history

salesman, Mueller LLC. Dreamamouth, Wyoming
Oct. 2018 – Nov. 2018
  • Present purchase offers to sellers for consideration.
  • Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
  • Contact property owners and advertise services to solicit property sales listings.
  • Answer clients’ questions regarding construction work, financing, maintenance, repairs, and appraisals.

call center, Hilll-McKenzie. Port Theo, Maine
Feb. 2018 – Mar. 2018
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Order tests that could determine the causes of product malfunctions.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.

Education

Botsford University, West Isidro, Colorado
Bachelor of Science, computer science, Sep. 2017

Skills

hardware

software

Linux

javascript

Html

Cisco ccna

java

1cd51304-ba19-42f3-b47d-b7183994ab5e

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Nov. 2017 – Dec. 2017
Lake Tiffinytown, Kansas
call center/office worker, Gutkowski-Hartmann

  • Transmit and receive messages, using telephones or telephone switchboards.
  • Collect information and make judgments through observation, interviews, and the review of documents.
  • Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
  • Confer with coworkers to get information about order details, processing plans, or problems that occur.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Keep records of assignments and produce detailed work reports.
  • Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
  • Follow ethical codes that protect the confidentiality of information.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Locate and correct data entry errors, or report them to supervisors.
  • Maintain logs of activities and completed work.
  • Select materials needed to complete work assignments.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Use computers for various applications, such as database management or word processing.

Dec. 2010 – Sep. 2012
Port Conrad, Delaware
production operator, Veum, Watsica and Wyman

  • Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.
  • Assemble parts or units, and position, align, and fasten units to assemblies, subassemblies, or frames, using hand tools and power tools.
  • Position, align, and adjust parts for proper fit and assembly.
  • Disassemble units to replace parts or to crate them for shipping.
  • Measure parts to determine tolerances, using precision measuring instruments such as micrometers, calipers, and verniers.
  • Clean and lubricate parts and sub-assemblies
  • Operate small cranes to transport or position large parts.
  • Set up, adjust, or operate basic or specialized machine tools used to perform precision machining operations.
  • Align and secure holding fixtures, cutting tools, attachments, accessories, or materials onto machines.
  • Measure, examine, or test completed units to check for defects and ensure conformance to specifications, using precision instruments, such as micrometers.
  • Monitor the feed and speed of machines during the machining process.
  • Maintain machine tools in proper operational condition.
  • Operate equipment to verify operational efficiency.
  • Check work pieces to ensure that they are properly lubricated or cooled.
  • Diagnose machine tool malfunctions to determine need for adjustments or repairs.
  • Confer with engineering, supervisory, or manufacturing personnel to exchange technical information.
  • Dispose of scrap or waste material in accordance with company policies and environmental regulations.
  • Separate scrap waste and related materials for reuse, recycling, or disposal.
  • Evaluate machining procedures and recommend changes or modifications for improved efficiency or adaptability.
  • Enforce safety and sanitation regulations.
  • Confer with other supervisors to coordinate operations and activities within or between departments.
  • Plan and establish work schedules, assignments, and production sequences to meet production goals.
  • Inspect materials, products, or equipment to detect defects or malfunctions.
  • Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.
  • Read work orders or production schedules to determine specifications, such as materials to be used, locations of cutting lines, or dimensions and tolerances.
  • Mark identifying data on work pieces
  • Clean and lubricate machines.., using grease paddles or oilcans.

Jun. 2003 – Nov. 2005
South Andyfurt, Georgia
operator, Schaefer Inc

  • Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.
  • Assemble parts or units, and position, align, and fasten units to assemblies, subassemblies, or frames, using hand tools and power tools.
  • Position, align, and adjust parts for proper fit and assembly.
  • Disassemble units to replace parts or to crate them for shipping.
  • Measure parts to determine tolerances, using precision measuring instruments such as micrometers, calipers, and verniers.
  • Clean and lubricate parts and subassemblies, using grease paddles or oilcans.
  • Drill, tap, ream, countersink, and spot-face bolt holes in parts, using drill presses and portable power drills.
  • Operate small cranes to transport or position large parts.
  • Calculate dimensions or tolerances, using instruments such as micrometers or vernier calipers.
  • Set up, adjust, or operate basic or specialized machine tools used to perform precision machining operations.
  • Align and secure holding fixtures, cutting tools, attachments, accessories, or materials onto machines.
  • Monitor the feed and speed of machines during the machining process.
  • Maintain machine tools in proper operational condition.
  • Operate equipment to verify operational efficiency.
  • Check work pieces to ensure that they are properly lubricated or cooled.
  • Program computers or electronic instruments, such as numerically controlled machine tools.
  • Fit and assemble parts to make or repair machine tools.

Education

Nov. 2017
GED: Community Services

  • Northern Krajcik College – Stephenieport, Montana

Skills

Research development, Administration
Skillful

community service
Beginner

Technical production
Skillful

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Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

my current focus is creation and evolution, no matter whether you realize it or not every day you evolve, every day you create, you create in thought, you evolute in mind, you evolute as far as your age, you evolute physically, mentally. If you are evoluting physically and you are not evoluting mentally, you are not doing the right thing.

Employment history

Call center, Skiles, Harris and Rosenbaum. East Robbieburgh, Kansas
Jan. 2019 – Feb. 2019
(.)Managing large amounts of inbound and outbound calls in a timely manner.

(.)Following call center “scripts” when handling different topics.

(.)Identifying customers’ needs, clarify information, research every issue and providing solutions.

Bpo, Abbott and Sons. Homenickfort, Indiana
Feb. 2018 – Mar. 2018
(.)Manage large amounts of inbound and outbound calls in a timely manner.

(.)Follow communication “scripts” when handling different topics.

(.)Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Education

Eastern Little Institute, North Berenicebury, Colorado
Bachelor of Science, Computer science, May. 2017

Skills

System management
Experienced

Programming
Skillful

Javascript
Skillful

Voice process
Experienced

7c643645-1501-4a26-bff6-fcd90470687b

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Also, i can be an asset to your company or business. Assuring y’all with a hundred percent of multi tasked  hardworks within the days of my job.

Employment history

Mar. 2019 – Jun. 2019
East Wavaburgh, Indiana
Call Center, Johns-Hand

  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Provide assistance for customers with special billing requests.
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Dec. 2018 – Jan. 2019
Reinaldoview, North Carolina
Saleslady, Green Group

  • Adapt the quantity of ingredients to match the amount of items to be cooked.
  • Check the quality of raw materials to ensure that standards and specifications are met.
  • Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
  • Prepare or maintain inventory or production records.
  • Clean service or seating areas.
  • Clean or sanitize work areas, utensils, or equipment.

Education

Jun. 2018
High School Diploma: Business Management

  • North Gerhold – Haywoodberg, Oregon

Skills

Encode
Beginner

Promote Products
Experienced

Costumer Service
Experienced

Salestalk
Skillful

bf473860-26bf-4f96-83bb-93aac744eb2a

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

my current focus is creation and evolution, no matter whether you realize it or not every day you evolve, every day you create, you create in thought, you evolute in mind, you evolute as far as your age, you evolute physically, mentally. If you are evoluting physically and you are not evoluting mentally, you are not doing the right thing.

Employment history

Call center, Roberts-Fritsch. Robbymouth, Connecticut
Jan. 2019 – Feb. 2019
(.)Managing large amounts of inbound and outbound calls in a timely manner.

(.)Following call center “scripts” when handling different topics.

(.)Identifying customers’ needs, clarify information, research every issue and providing solutions.

Bpo, Weber-Murphy. Port Quentinstad, Montana
Apr. 2018 – Jul. 2018
(.)Manage large amounts of inbound and outbound calls in a timely manner.

(.)Follow communication “scripts” when handling different topics.

(.)Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Education

South Minnesota Academy, North Jayson, New Mexico
Bachelor of Science, Computer science, Jan. 2017

Skills

Voice process
Experienced

System management
Experienced

Programming
Skillful

Javascript
Skillful

call center

  • Frequently attend educational seminars to improve knowledge and performance level.
  •  Follow communication “scripts” when handling different topics. 
  • Ensure timely completion of daily tasks to meet deadlines.
  • Utilize problem solving and analytical skills to assess and correct errors in daily tasks.

call center/operations manager

  • Supervise the work of lead, administrative, customer service, and collections employees to ensure adherence to quality standards, deadlines, and procedures.
  • Monitor and drive performance to meet monthly department goals.
  • Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
  • Advocate for employees to address and resolve employee issues.
  • Write and administer written warnings and performance appraisals.
  • Manage filing systems, record information, update paperwork, and maintain procedures, such as attendance records, employee documentation, and instruction manuals.
  • Complete work schedules ensuring appropriate coverage across all departments.

call center

  • Worked as call center part time for home shopping company. 
  • Handled +60 customer per day, giving detailed, friendly, and polite service to ensure customer satisfaction.
  • Handled orders, exchanges, and refunds requested by customers.
  • Resolved customer and vendor issues quickly.

call center

  • FIRST/THIRD PARTY BILLING UTILIZING THE PATIENT FINANCIAL INFORMATION SYSTEM
  • ADJUDICATING CLAIMS
  • PROCESSING/TRACKING INPATIENT/OUTPATIENT REGISTRATION
  • RESPONSIBLE FOR PERFORMING A WIDE VARIETY OF DUTIES TO PROVIDE FOR THE EFFICIENT AND EFFECTIVE MANAGEMENT OF ACCOUNTS RECEIVABLE

call center

  • Reached a record number of prospects per hour
  • Targeted specific vertical markets and decision makers
  • Fused the power of direct mail and telemarketing at an economical cost
  • Seized opportunities to up-sell products when they arise

call center

  • Sell Retail Products ,Goods And Service To Customers
  • Determine Requirements By Working With Customers
  • Fulfills Request By Clarifying Desired Information; Completing Transactions, And Forwarding Request
  • Data entry-displaying attention to detail completing each reservation

call center

  • technician to apple
  • help clients with fixing their issues before sending them to the Apple Store 
  • scheduling pick up and deliveries if they needed a new device
  • Complete U-Haul reservations via computer. 

call center

  •  Multi-tasking ability 
  • Provide Customer a Solution for there issue in the best time manner .
  •  Computer experience. 
  •  Calm Under Pressure 

call center

  • Utilizes various systems and tools to initiate to assist and service customers.
  • Continually maintain working knowledge of all company products, services and promotions.
  • Make recommendations according to customer’s needs.
  • Utilize operational systems to process purchases of all products and services.
  • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
  • May perform other related duties and responsibilities as assigned and/or required.
  • Solid problem-solving skills for the purpose of determining and solving customer billing issues

call center

  • Answer, screen and direct incoming and outgoing telephone calls or other communications using a call management system.
  • Make it easy for patients to schedule an appointment.
  • Register new patients according to established office protocols.
  • Verify and update patient information.
  • Inform patients of dental office procedures and policy.
  • Follow HIPAA. 
  • Check daily appointment schedule.

call center

  • Assisting customer to get their benefits  through their Insurance.
  • 1 YEAR as an agent and they promoted me as a Supervisor for 1 year and 8 months.
  •  Quality assurance (QA)   preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers 
  • Help customers sort out problems with their checking, savings, and loan accounts.

call center

  • Customer Service Executive / CSR / TSR
  • Sales Executive
  •  Excellent customer handling skills on calls
  • Handled customer with complains. Can manage large amountof inbound at outbound callsin a imely manner.Follow communication Scripts when handling different topics.Keep records of all conversation in our call centre database in a comprehnsive way.Meet personal/team qualitative targets.

call center

  • Have to maintain STATS. 
  • Maintain a soft tone and nice to the person on the other line, dont get upset with he member on the phone 
  • We have to be calm and not pushy with the member and not trying to hurry them up off the phone. 
  • Be prepared to come to work and work hard. 
  • maintain a 93% in Quailty. 
  • maintain a 260 in avange handle time 

call center

  • Provide assistance for customers with questions, or appointment request
  • Taking messeges.
  • Sorting and delivering mail
  • Escorting patients with mobility devises to and from the office.

call center/guest care coordinator

  • Handling large call volume and booking appointments for two separate locations 
  • Receiving payment and booking wedding parties 
  • Managing the front desk 
  •  Assisting the salon and operations directors 

call center

  • I am able to handle multiple tasks on a daily basis
  • I use a creative approach to problem solve.
  • Dependable person who is great at time management.
  • Ready to learn new things.
  • Always energetic and eager to learn new skills.
  • Even though I take my work seriously, I do have a good sense of humor.

call center

  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs
  • produce call reports

call center

  •  Keep records of calls placed and received, and of related toll charges. 
  • process orders, forms and applications
  • identify and escalate priority issues
  • route calls to appropriate resource

call center

  • Manage large amounts of incoming calls. 
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure customer satisfaction. 
  • Follow communication procedures, guidelines and policies. 
  • Provide accurate, valid and complete information by using the right methods. 

call center

  • answer calls and respond to emails 
  • handle customer inquiries both over the phone and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information