12a9e208-fe57-4e13-9cf4-2a4acd7745a4

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Enthusiastic and ambitious person with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
I am willing to undergo training if its needed and i am Hard worker, Honest and very patient person
I will do My best to do My job and to finish my task 

Employment history

Call Center Team Leader, Buckridge, Franecki and Sawayn. Bradtkefort, Wisconsin
Jun. 2015 – Nov. 2015
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Calculate and quote charges for services such as long-distance connections.
  • Training newbies in the program and motivating other agents to become more productivity 

Owner, Nolan and Sons. South Lorettaview, New York
Jan. 2014 – Feb. 2014
  • Check the stall to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
  • Prepare or maintain inventory or production records.
  • lifting 30kgs and above of fruits like banana`s and Coconut`s in sacks or baskets
  • ripening of our own fruits
  • Distributing and selling the fruits in our stall and in other vendors 
  • Weigh, grind, or pack banana`s and Coconut`s for customers.

Call Center Supervisor, Kerluke-Robel. South Isabella, Nebraska
Mar. 2012 – Sep. 2012
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Provide assistance for customers with special billing requests.
  • Promote company products, services, and savings plans when appropriate.

Marketing Agent, Jakubowski Inc. Ismaelville, Utah
Dec. 2009 – Mar. 2010
  • Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
  • Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
  • Perform clerical duties such as typing, proofreading, and sorting mail.

Education

O'Kon College, Port Adelachester, South Carolina
Graduate, Caregiver, Nov. 2008

East West Virginia Institute, Mooreshire, Arizona
Undergraduate, Nursing, Oct. 2005

Skills

Easy to learn and Willing to learn

Honest and very patience

Lifting products 25kgs above

call center team leader

  • Manage real-time. 
  • Performed clerical work such as sorting mail, restocking supplies and typing documents. 

call center team leader

  • Motivate a team of call center operators on both inbound and outbound calls. 
  • Be available to affect the entirety of the team’s operations. 
  • Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. 
  • Identified development opportunities using quality assurance (call monitoring) and provided ongoing training, coaching, and mentoring on an as-needed basis. 
  • Support employees’ growth and development 
  • Follow the organization’s policies, procedures, and guidelines for performance management 

call center team leader

  •  Assist supervisor in monitoring performance including customer service skills, job knowledge, and attendance, for each employee
  •  Check and send an email, Voicemail, and online booking request daily 
  •  Communication with the clinic’s coordinators and stay informed about the clinic’s update, be responsible for communicating this to all Call Center Agent 
  •  Be available to assist staff members with any patient issues 
  •  Ensure the working environment is kept clean and organized

call center team leader

  • Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
  • Prioritize team and individual goals to effectively achieve business objectives.
  • Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience.
  • Assisted in training, motivating and coaching team members to meet required center goals.
  • Provided knowledge and resources to prepare each team member for success and top performance.
  • Oversaw call-monitoring, coaching, performance and corrective action for all team members.
  • Coached team members regarding call strategy to effectively reach targets and foster customer retention.

call center team leader

  • Training newbies in the program and motivating other agents to become more productivity 
  • Prepare the salary sheet for the team.
  • Communicate and Make sure that the team got acknowledged by any updates on KB whether it is major or minor.
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

call center team leader

  • Follow up day-to-day on the team to make sure that they follow the right process and procedures.
  • Make sure that Customer complaints or requests got solved from the first time to achieve FCR.
  • Track the team performance and set a proper action plan when needed.
  • Monitor Agents’ performance and Transactions then deliver the feedback also effective coaching on time and on a regular basis to each team member.
  • Motivate team members, listen to team members’ feedback and resolve any issues or conflicts.
  • Generate clients’ reports and send them on time.
  • Report team performance to the Supervisor on a regular basis (weekly/monthly).