d97e4e03-8ed6-4d39-858a-a44269a831d7

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

May. 2020 – Present
Mosciskibury, Rhode Island
call center specialist, Volkman and Sons

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.

Dec. 2018 – Present
Whitneytown, New Jersey
call center specialist, Olson LLC

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.

Jun. 2019 – Present
Port Sandy, Vermont
call center specialist, Bernier-Heaney

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Update directory information.
  • other systems of bells or buzzers to notify recipients of incoming calls.
  • Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.

  • Update directory information.

    • Update directory information.
  • Update directory informatioe directory information.

Education

Jun. 2019
High School Diploma: HRM

  • Luettgen Institute – West Mimi, Texas

Skills

online selling
Skillful

account specialist
Expert

cashier fastfood
Skillful

sales representative
Experienced

Employment history

May. 2020 – Present
Mosciskibury, Rhode Island
call center specialist, Volkman and Sons

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.

Dec. 2018 – Present
Whitneytown, New Jersey
call center specialist, Olson LLC

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.
  • Update directory information.

Jun. 2019 – Present
Port Sandy, Vermont
call center specialist, Bernier-Heaney

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Update directory information.
  • other systems of bells or buzzers to notify recipients of incoming calls.
  • Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.

  • Update directory information.

    • Update directory information.
  • Update directory informatioe directory information.

call center specialist

  • Manage Multi-line phones, database administration and client calls backs
  • Schedule appointments for the WIC Program, Immunization Department, and Preventive Health Services
  • Update Client information and introduce new programs to clients
  • Answer incoming calls and give information to callers, relay messages, and transfer calls to appropriate individuals