call center representative

  • Inbound and outbound calls.
  • Serve as the main source of information to patients regarding account information. 
  • Provided detailed information about patients medical bill. 
  • Used Epic Software.

call center representative

  • Make requested policy and account changes
  •  Respond to questions and concerns regarding service, and escalate calls appropriately
  • Managing clients service requests and/or messages via Yelp, Angie’s List, Google home and Home Advisor.
  • Update credit card information and process payments
  •  Input clients confidential information into the database

call center representative/dispatcher

  • Provided quality customer services.
  • Live scheduling.
  • Schedule trips for daily operation.
  • Assist drivers with daily routing.

call center representative

  • Manage large amount of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify farmers needs,clarify information,research every issue and provide solutions and/or alternatives.
  • seize opportunities to market the company’s main product (Sugar) when they arise.
  • Build sustainable relationships and engage customers.
  • keep records of all conversations in the call center database 
  • meet personal/team qualitative and quantitative targets.

call center representative

  • Answered customer queries related to products, services or their specific accounts.
  • Assessed customer needs based on words and tone of voice to determine the best action to take for customer retention.
  • Audited call center representatives to ensure quality service was being provided.
  • Directed inbound calls to appropriate departments or management as needed.
  • Escalated calls to management as requested or necessary.
  • Initiated phone calls to current customers to ensure satisfaction with products and services.

call center representative

  • Handled inbound calls and assisted members in regards to their account inquires.
  • Kept records of calls placed and received, and keeping track of money owed to us by customers, preparing invoices and updating records.
  • Performed outbound calls and returned voicemails in regards to past due balances.
  • Issue invoices and bills and sent them to customers through various channels. (e-mails, text messages, etc.)

call center representative

  • Receive and make phone calls to members with large named health insurance companies to schedule routine appointments. 
  • Assist in answering health care questions about laboratory test and health needs. 
  • Trained in tele-underwriting for life insurance policies. 
  • Supervised a team of 5 people, within our group, which included training new hires, answering questions and concerns about the job duties, conducting weekly team meetings and encouraging/motivating success. 
  • Pull reports from calls and make Excel Spreadsheets for daily function of the call center floor. 

call center representative

  •   Diagnose, troubleshoot and resolve, network and system problems, and replace defective components when necessary.
  •   Confer with customers by telephone to provide information about products or services, cancel accounts or obtain details of complaints.
  •   Check to ensure that appropriate changes were made to resolve customers issue.
  •  Determine charges for services requested, collect payments. or arrange billing.
  •   Provide assistance for customers with special billing requests.
  •   Promote company products, services, and saving plans when appropriate.

call center representative

  • Handled all incoming calls professionally in a timely manner
  • Provided detailed information on what was accomplished during the call by myself and what, if anything, the customer needed to do
  • Worked on a resolution to the conflict without difficulties whenever possible
  • Entered accurate customer information
  • Maintained accurate notes of all incoming calls
  • When needed, relieved supervisors by taking supervisor calls

call center representative / receptionist

  • Abide by Secure Transportation policies and procedures.
  • Safeguard protect health and confidential information.
  •  Schedule Molina Transportation Members to and from their medical appointments.
  •  Confirm member’s information, eligibility / enrollment coverage with Molina Services Members.
  •  Answer and direct all calls accordingly as Company Receptionist.

call center representative

  • Providing technical support to materials, such as parking permits, parking tickets, and parking vouchers.
  • Compute deductions for defective payment vouchers.
  • Keep records on the use and/or damage of permits, tickets, vouchers using Word, Excel, Google+.
  • Monitor the activity of garage gates and surveillance
  • Train other staff, volunteers or student assistants, and schedule and supervise their work. cameras.

call center representative

  • Manage large amounts of outbound calls in a timely manner.
  • Seize opportunities to up sell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra miles.
  • Frequently attend educational seminars to improve knowledge and performance leve

call center representative

  • Answering phones and advising the patient with any questions or concerns 
  • Scheduling and confirming all appointments
  • Updating patient insurance and demographics into Intergy 
  • Calling in prescriptions to patients pharmacy; or sending them over electronically

call center representative

  • Being  patient
  • Listening closely
  • Conduct professional phone calls with patients to schedule appointments, conduct refill request, and transfer medical records. 
  • Managing the providers schedule ensuring sufficient time allowances for each patient based upon need. 

call center representative

  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
  • Effectively managed assigned cases, collecting and documenting details as needed using CRM software.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores. 

call center representative

  • Inbound Calls 
  • Outbound Calls 
  • Occasional front desk duties 
  • Monitor Yelp requests 
  • Monitor KASE System requests 

call center representative

  • Atending complaint about internet and services.
  • Preparing customer data.
  • Forwarding complaint.
  • Calling to the customer for their EMI and assist them to do it online.

call center representative

  • Help customers solve their problems, give there account information. 
  • Transfer  calls to the other departments.
  • Answer inbound phone calls
  • Ask survey questions to customers

call center representative

  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.

call center representative

  • collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Accept Inbound and outbound calls from charity donors.
  • Communicate and engage with donors all around the country.
  • Partnered with the AMERICAN RED CROSS, TEXAS PARALYZED VETERANS AND NATIONAL CHILDREN CANCER SOCIETY.

call center representative

  • Provided excellent Customer Service.
  • Advanced Computer Knowledge.
  • Provide assistance for customers with claim requests.
  • Answered Emails from vendors and partners.

call center representative

  • solved all problem relate in Customer issue
  • Troubleshooting and configuration STC modem and fixed customer line from STC Side
  • Establishing policy related information by entering client information
  • Engagement of callers to better understand the needs 

call center representative

  • Service inbound phone calls to assist customers with checking, savings and CD account inquiries.
  • Service inbound phone calls from branches as part of One Touch to assist with documentation and procedure inquiries.
  • Assist passengers with disbursement of funds from annuities
  • Handled and De-escalated Calls 

call center representative

  • Achieved all performance metrics, And highly achieved the customer satisfaction..
  • Took a task to role as a Team Leader.
  • Rank in the top 10 of overall performance efficiency numerous months
  • Provided callers with information on their annuities

call center representative

  • Provided accurate and appropriate information in response to disaster survivor inquiry’s.
  • Efficiently utilized company’s data base  software for data entry purposes.
  • Well versed in identifying disaster survivors needs and able to offer a solution quickly.
  • Achieved a customer satisfaction percentage of 96% over the last year

call center representative

  • Inbound Call Center 
  • Set up cases with customers to provide policy information on the products through our Salesforce software
  • Work together with corporate office to make sure that the customer’s transactions are process as accurate as possible
  • Configure the customer’s usernames and passwords through our internal admin site
  • Takes 40 to 50 calls at an average call time of 4 to 5 minutes
  • Received recognition for my outstanding quality assurance and perfect attendance 
  • Train incoming employees on the product and customer service skills, monitor their call progress, and provide advise

call center representative/ mailroom

  • Listen to customer requests, place orders for customers and set up payment methods. Helped customers with product information to assist with proper ordering. 
  • Transfer customer to appropriate department for quality assistance. 
  • Observe signal lights on switchboards, and dial or press buttons to make connections. 
  • Answer and transfer calls if necessary. Filled online catalog orders and telephone orders.
  • Worked in the mail-room to fill incoming mail orders. Prepared, packed and properly addressed and applied the proper postage and package per every customer. 
  • Excelled in typing speeds which is why an upgrade to the mail-room. Able to multi-task and type at a fast and efficient pace. While looking for proper products and order fulfillment’s.

call center representative

  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned 

call center representative

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Recognize, document, and alert the management team of trends in customer calls

call center representative

  • Calculate and quote charges for services.
  • Gave appropriate information to answer questions and resolve costumer complaints.
  • Accurately took customer orders over phone. 
  • Partnered with coworkers to give the best service.