call center representative
- Inbound and outbound calls.
- Serve as the main source of information to patients regarding account information.
- Provided detailed information about patients medical bill.
- Used Epic Software.
call center representative
- Make requested policy and account changes
- Respond to questions and concerns regarding service, and escalate calls appropriately
- Managing clients service requests and/or messages via Yelp, Angie’s List, Google home and Home Advisor.
- Update credit card information and process payments
- Input clients confidential information into the database
call center representative/dispatcher
- Provided quality customer services.
- Live scheduling.
- Schedule trips for daily operation.
- Assist drivers with daily routing.
call center representative
- Manage large amount of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify farmers needs,clarify information,research every issue and provide solutions and/or alternatives.
- seize opportunities to market the company’s main product (Sugar) when they arise.
- Build sustainable relationships and engage customers.
- keep records of all conversations in the call center database
- meet personal/team qualitative and quantitative targets.
call center representative
- Answered customer queries related to products, services or their specific accounts.
- Assessed customer needs based on words and tone of voice to determine the best action to take for customer retention.
- Audited call center representatives to ensure quality service was being provided.
- Directed inbound calls to appropriate departments or management as needed.
- Escalated calls to management as requested or necessary.
- Initiated phone calls to current customers to ensure satisfaction with products and services.
call center representative
- Handled inbound calls and assisted members in regards to their account inquires.
- Kept records of calls placed and received, and keeping track of money owed to us by customers, preparing invoices and updating records.
- Performed outbound calls and returned voicemails in regards to past due balances.
- Issue invoices and bills and sent them to customers through various channels. (e-mails, text messages, etc.)
call center representative
- Receive and make phone calls to members with large named health insurance companies to schedule routine appointments.
- Assist in answering health care questions about laboratory test and health needs.
- Trained in tele-underwriting for life insurance policies.
- Supervised a team of 5 people, within our group, which included training new hires, answering questions and concerns about the job duties, conducting weekly team meetings and encouraging/motivating success.
- Pull reports from calls and make Excel Spreadsheets for daily function of the call center floor.
call center representative
- Diagnose, troubleshoot and resolve, network and system problems, and replace defective components when necessary.
- Confer with customers by telephone to provide information about products or services, cancel accounts or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers issue.
- Determine charges for services requested, collect payments. or arrange billing.
- Provide assistance for customers with special billing requests.
- Promote company products, services, and saving plans when appropriate.
call center representative
- Handled all incoming calls professionally in a timely manner
- Provided detailed information on what was accomplished during the call by myself and what, if anything, the customer needed to do
- Worked on a resolution to the conflict without difficulties whenever possible
- Entered accurate customer information
- Maintained accurate notes of all incoming calls
- When needed, relieved supervisors by taking supervisor calls
call center representative / receptionist
- Abide by Secure Transportation policies and procedures.
- Safeguard protect health and confidential information.
- Schedule Molina Transportation Members to and from their medical appointments.
- Confirm member’s information, eligibility / enrollment coverage with Molina Services Members.
- Answer and direct all calls accordingly as Company Receptionist.
call center representative
- Providing technical support to materials, such as parking permits, parking tickets, and parking vouchers.
- Compute deductions for defective payment vouchers.
- Keep records on the use and/or damage of permits, tickets, vouchers using Word, Excel, Google+.
- Monitor the activity of garage gates and surveillance
- Train other staff, volunteers or student assistants, and schedule and supervise their work. cameras.
call center representative
- Manage large amounts of outbound calls in a timely manner.
- Seize opportunities to up sell products when they arise.
- Build sustainable relationships and engage customers by taking the extra miles.
- Frequently attend educational seminars to improve knowledge and performance leve
call center representative
- Answering phones and advising the patient with any questions or concerns
- Scheduling and confirming all appointments
- Updating patient insurance and demographics into Intergy
- Calling in prescriptions to patients pharmacy; or sending them over electronically
call center representative
- Being patient
- Listening closely
- Conduct professional phone calls with patients to schedule appointments, conduct refill request, and transfer medical records.
- Managing the providers schedule ensuring sufficient time allowances for each patient based upon need.
call center representative
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Effectively managed assigned cases, collecting and documenting details as needed using CRM software.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
call center representative
- Inbound Calls
- Outbound Calls
- Occasional front desk duties
- Monitor Yelp requests
- Monitor KASE System requests
call center representative
- Atending complaint about internet and services.
- Preparing customer data.
- Forwarding complaint.
- Calling to the customer for their EMI and assist them to do it online.
call center representative
- Help customers solve their problems, give there account information.
- Transfer calls to the other departments.
- Answer inbound phone calls
- Ask survey questions to customers
call center representative
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
call center representative
- collected customer feedback and made process changes to exceed customer satisfaction goals.
- Accept Inbound and outbound calls from charity donors.
- Communicate and engage with donors all around the country.
- Partnered with the AMERICAN RED CROSS, TEXAS PARALYZED VETERANS AND NATIONAL CHILDREN CANCER SOCIETY.
call center representative
- Provided excellent Customer Service.
- Advanced Computer Knowledge.
- Provide assistance for customers with claim requests.
- Answered Emails from vendors and partners.
call center representative
- solved all problem relate in Customer issue
- Troubleshooting and configuration STC modem and fixed customer line from STC Side
- Establishing policy related information by entering client information
- Engagement of callers to better understand the needs
call center representative
- Service inbound phone calls to assist customers with checking, savings and CD account inquiries.
- Service inbound phone calls from branches as part of One Touch to assist with documentation and procedure inquiries.
- Assist passengers with disbursement of funds from annuities
- Handled and De-escalated Calls
call center representative
- Achieved all performance metrics, And highly achieved the customer satisfaction..
- Took a task to role as a Team Leader.
- Rank in the top 10 of overall performance efficiency numerous months
- Provided callers with information on their annuities
call center representative
- Provided accurate and appropriate information in response to disaster survivor inquiry’s.
- Efficiently utilized company’s data base software for data entry purposes.
- Well versed in identifying disaster survivors needs and able to offer a solution quickly.
- Achieved a customer satisfaction percentage of 96% over the last year
call center representative
- Inbound Call Center
- Set up cases with customers to provide policy information on the products through our Salesforce software
- Work together with corporate office to make sure that the customer’s transactions are process as accurate as possible
- Configure the customer’s usernames and passwords through our internal admin site
- Takes 40 to 50 calls at an average call time of 4 to 5 minutes
- Received recognition for my outstanding quality assurance and perfect attendance
- Train incoming employees on the product and customer service skills, monitor their call progress, and provide advise
call center representative/ mailroom
- Listen to customer requests, place orders for customers and set up payment methods. Helped customers with product information to assist with proper ordering.
- Transfer customer to appropriate department for quality assistance.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Answer and transfer calls if necessary. Filled online catalog orders and telephone orders.
- Worked in the mail-room to fill incoming mail orders. Prepared, packed and properly addressed and applied the proper postage and package per every customer.
- Excelled in typing speeds which is why an upgrade to the mail-room. Able to multi-task and type at a fast and efficient pace. While looking for proper products and order fulfillment’s.
call center representative
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
call center representative
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Recognize, document, and alert the management team of trends in customer calls
call center representative
- Calculate and quote charges for services.
- Gave appropriate information to answer questions and resolve costumer complaints.
- Accurately took customer orders over phone.
- Partnered with coworkers to give the best service.