3274fc2a-766a-40e0-9f11-64bb17fd1576

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. i am also very patient, wiliing to share my knowledge,im passionate in teaching and i really want to help other people.

Employment history

Jul. 2018 – Dec. 2018
Berryville, Tennessee
Call Center Representative, Robel, Homenick and Bauch

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers’ claims.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Apr. 2015 – Jan. 2016
Leopoldoberg, New Hampshire
OFW, Kuhn, Cartwright and Schmidt

  • Help prepare and serve nutritionally balanced meals and snacks for children.
  • Regulate children’s rest periods and nap schedules.
  • Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects.
  • Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills.
  • Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
  • Work with parents to develop and implement discipline programs to promote desirable child behavior.
  • Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.

Dec. 2011 – Oct. 2012
East Modesto, New Hampshire
Admin, Stehr, Macejkovic and Rowe

  • Create or distribute offline promotional material, such as brochures, pamphlets, business cards, stationary, or signage.
  • Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.
  • Determine and set product prices.
  • Integrate online retailing strategy with physical or catalogue retailing operations.

Education

VOCATIONAL: Commercial Cooking NCII

  • Eastern Ziemann Academy – Lake Staciside, North Dakota

VOCATIONAL: Finishing Course for Call Center Agent

  • Gerhold College – Jacobimouth, Illinois

Restauerant and Coffee Shop leading to FBS NCIII (BARISTA): Barista

  • Stiedemann Academy – Lymanville, Indiana

Feb. 2006
High School Diploma

  • Eastern Mueller University – Schmelerbury, Iowa

Aug. 2002
Elementary Diploma

  • Southern Becker Academy – Harberbury, Georgia

Skills

Former Band Member (vocalist)
Expert

Online Business Owner
Expert

Operate different coffee machine
Expert

Teaching barista
Experienced

20bae32b-8aa9-4d7f-844f-59961a126a58

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

call center representative, Friesen-Hermann. New Merleport, Louisiana
Jun. 2017 – Jul. 2017
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Lead Cashier, Larson, Moen and O'Hara. New Sibylburgh, Idaho
Oct. 2016 – Feb. 2017
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Clean, stock, and restock workstations and display cases.
  • Take food and drink orders and receive payment from customers.
  • Wash, cut, and prepare foods designated for cooking.

Education

West Gorczany, Port Benjaminstad, Connecticut
High School Diploma, Mar. 2017

Skills

Basic Accounting

Basic Computer Literacy

Customer Service

Punctuality

Cash Resister Use

Dependable

2053a87f-b02b-41fc-8cb8-918510bed812

Andrew Smith

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Aspiring to obtain a position as a call center representative where I can use my talents and skills to help the company grow and excellent customer service to exceed the customer’s satisfaction in a highly stimulating and challenging environment.

Employment history

CALL CENTER REPRESENTATIVE, Ward-Dach. Juanside, New Jersey
Apr. 2019 – Aug. 2019
 · Answering inbound calls and assisting customers with their queries and problems about their credit cards by phone. 
· Transferred urgent calls to the required departments quickly and accurately. 
· Building the interest of customers in the products and services offered by the organization. 
· Provide first call resolution and maintain data protection and confidentiality for customers.  

DATA ENCODER, MacGyver, Ziemann and Hane. Port Corie, Mississippi
Jun. 2013 – Aug. 2013
· Check source documents and completed work for accuracy 
· Obtain further information for incomplete documents 
· Prepare, compile and sort documents for data entry 
· Enter data from source documents into prescribed computer database, files and forms 

Education

Hahn Academy, Lake Edmund, Missouri
Vocational Course, Contact Center Readiness Course, Feb. 2015

East Missouri Institute, Raymonport, Montana
Vocational Course, Computer Hardware Servicing NCII, May. 2014

Western Dibbert Institute, Vinitafurt, Kansas
High School Diploma, Feb. 2011

Personal Details

Additional information

Personal info


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Computer Literacy

Customer Service Oriented

Strong Interpersonal Skills

949c0063-34da-4764-9612-e8607699b4e8

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

call center representative, King Group. Tuyetstad, Oregon
Jun. 2019 – Present
Initial greeting to the customer. Taking calls assisting customers with making a payment. making sure the customer is satisfied.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Provide assistance for customers with special billing requests.

PACKER, Donnelly LLC. West Benito, Florida
Jan. 2018 – Feb. 2018

Packing icecream in container and shipping them out. putting labels on containers, throwing away the old icecream and bad ones.

call center agent, Lockman-Schaden. Lake Karlaview, Kansas
Jul. 2016 – Feb. 2017
  • Explain products or services and prices and demonstrate use of products.
  • Contact customers to persuade them to purchase merchandise or services.
  • Answer questions about product features and benefits.
  • Assisting customers with their purchase that they seen on tv
  • give great details about the product they are interested in

Education

North Zieme, Schmittview, Wisconsin
Bachelor of Science, B.A in criminal justice, Present

The Howe, Lake Loraine, North Carolina
BBA, adminstrative of business certificate, Mar. 2015

Southern Braun Academy, Robertsberg, New York
High School Diploma, hs, Jan. 2014

Skills

keyboarding skills
Skillful

accounting
Skillful

customer service skills
Skillful

excel
Skillful

word
Skillful

powerpoint
Skillful

c6f959d1-44d8-4699-8611-fc245aabe445

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Employment history

Nov. 2017 – Jan. 2018
West Carrolfort, Kentucky
Call Center Representative, Marquardt-Bernhard

Receive inbound calls, assist with account errors, up-sell memberships, sale memberships, go over account information and what is on credit reports. 
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products. 

Nov. 2017 – Dec. 2017
Harveyshire, Rhode Island
Car-Hop, Hammes LLC

Take customer order, serve food, receive amount and return correct change, Clean stations and assist with other things that need to be done. 

Jan. 2017 – Oct. 2017
Mozellside, Wisconsin
Dietary Aide, Kunze, Kessler and Langosh

Assist with food preparation for same day and next day, assist with dish washing, assist with being dietary aide. Stock Items, serve patients. 

Jul. 2017 – Sep. 2017
Muellershire, Michigan
Personal Care Aide, Quitzon-Gulgowski

  • Maintain accurate, detailed reports and records.
  • Record patients’ medical information and vital signs.
  • Assess the needs of individuals, families, or communities, including assessment of individuals’ home or work environments, to identify potential health or safety problems.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Change dressings.
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.

Education

Nov. 2014
High School Diploma

  • Cummerata Institute – Brenttown, Minnesota

Skills

Ability to empathize
Experienced

Scheduling
Experienced

Communication
Expert

Ability to sale products
Skillful

Typing
Experienced

8ffc3189-7525-43b9-a11a-29914a664e7a

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Call Center Representative, Towne and Sons. Tuyetborough, Vermont
Dec. 2018 – Jan. 2019
In the ibex we meet following objectives to overcome;
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.In the ibex 

Call Center Representative, Emard-Maggio. Darrylmouth, West Virginia
Sep. 2018 – Jan. 2019
In the ibex we meet following objectives to overcome;
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.In the ibex 

Education

Southern Hackett College, Nadermouth, Nebraska
B.E, Engineering, Present

The Arkansas Academy, North Samathaside, Connecticut
High School Diploma, Pre- Engineering, Oct. 2016

Skills

English Language
Expert

Marketting
Beginner

Electronics Technicalities
Experienced

MS Office
Experienced

Project Management
Skillful

59d9f3ab-0212-4d04-acce-8588bb996e9c

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Call Center Representative, Conn Inc. East Kathrin, New Jersey
Oct. 2019 – Present
  • Calculate and quote charges for services such as long-distance connections.
  • Promote company products, services, and savings plans when appropriate.
  • Update directory information.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Sales Representative, Schamberger Group. Bruenfort, Wyoming
Sep. 2016 – Oct. 2016
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Solicit sales of new or additional services or products.

Crew Member, Pouros Group. South Glennis, West Virginia
Jul. 2012 – Jul. 2013
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Wash, cut, and prepare foods designated for cooking.
  • Serve orders to customers at windows, counters, or tables.
  • Prepare and serve beverages such as coffee and fountain drinks.

Education

The Reichel, Strackebury, North Carolina
Bachelor of Science, Psychology, Present

Skills

Computer
Experienced

Conflict Resolution
Expert

Dependability
Experienced

Adaptability
Expert

Organization
Skillful

Sales
Expert

Communication
Expert

call center representative

  • Handling calls, solving customers problems, informing customers about new services and products and satisfying them.

call center representative

  • Collect customer information and input data into system ensuring confidentiality at all times
  • Verifying customer credit card transactions and balance
  • Complete fraud claim customer account
  • Reverse monthly fees that customer disputes

call center representative

  • Provided excellent service to consumers calling about healthcare.gov, the application, and the enrollment process; people got the correct answers to their questions.
  • Promoted company products, services, and savings plans when appropriate; people love to save money!
  • Maintained good call times to best assist with call volume; was one of top customer service representatives there. 
  • Provides information to licensees and other individuals or groups concerning licensing, compliance, complaints, laws, rules, regulations and policies.

call center representative

  • Answer calls regarding business and professional license.​
  • Advise customers of application process.​
  • Guide customers through application process.​
  • Explain required documents for a business filing and desire professional license.
  • Ensure customers are knowledgeable of services rendered.​
  • Advise customers of prices of services.
  • Maintains a working knowledge of the licensure laws and application process and/or laws and processes related to complaints and compliance.

call center representative

  • Assisted customers with making sure there bill is paid on time without any late fees and charges 
  • I Acknowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction 
  • Assistant Responsible for assessment, meeting quality standards for services, and evaluation of customer satisfaction Awarded for best customer service representative 
  • Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas speed, accuracy and volume.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Helped drive sales goals and achieve monthly quotas.

call center representative

  • Managing large amounts of inbound and outbound calls 
  • Filed Document 
  • Assisted parents with filling out McKay Scholarship applications.
  • Checked scholarship application status 

call center representative

  • Make outbound calls to Medical Providers on a daily basis.
  • Retrieve Patient Health Information over email/fax or schedule onsite appointments.
  • Prepare detailed notes basis retrieved health information of patient.
  • Address inbound calls as per project requirement.
  • Any other responsibility as assigned by the supervisor/Manager.

call center representative

  • Obtained customer information such as name, address, and payment method. 
  • Explained products or services and prices, and answer questions from members. 
  • Built/Created member accounts such as savings, checking, money market and business accounts. 
  • Processed mail/emails.
  • Issued checks and debit cards. 
  • Transferred funds between accounts.
  • Sent money through bank wires and Western Unions.

call center representative

  • Effectively managed a high-volume of outbound customer calls.
  • Made sure to work at a rate which meets or exceeds the production estimate, while maintaining quality, accuracy, detail and a high level of respondent satisfaction.
  •  Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. 
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. 

call center representative

  • Maintain a positive attitude to all potential donators
  • Schedule/cancel clinic appointments for clients.
  • Create new charts for new clients.
  • Provide adequate information to all clients depending their needs. 

call center representative

  • Dispatch emergency deliveries for propane and fuel oil.
  • Assist with processing payments and figuring out technical difficulties with software. 
  • Consult with supervisor’s to improve on my calling handling skills.
  • Confer with employees to handle escalated calls. 

call center representative

  • Actively listen to customer requests and handle call with utmost customer service accurately provide service to the caller.
  • Perform side tasks, as assigned by leadership  .
  • Assist co workers with any questions regarding calls they may have. 
  • Gather as much information to assist who the call will be forwarded to, and document all information. 
  • Be proficient regarding any changes or additions to policies and procedures as they occur and to relay this information as necessary.

call center representative

  • Managed customer calls effectively and efficiently in a fast-paced and challenging call center environment.
  • Collected data from certain clients.
  • Contacting respondents and clearly reading pre- written scripts and accurately typing the information into the online system. 
  • Made sure to work at a rate which meets or exceeds the production estimate, while maintaining quality, accuracy, detail and a high level of respondent satisfaction. 
  • Occasionally perform clerical and administrative duties as needed.

call center representative

  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Determines requirements by working with customers.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems..
  • Reduced downtime to support quality control, boost revenue and ensure projects are completed on time and under budget.
  • Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.

call center representative

  •  Experienced Customer Service Representative with 4 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. 
  •  Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. 
  • Ran reports and called customers to collect payments or follow up on product needs
  • Was on help desk to answer other employees questions about policies and speak with escalated callers

call center representative

  • Facilitated orders and completed accurate entry in a timely and efficient manner
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services to creating welcoming, positive experience
  • Work to move employees into the most effective job to serve customers and the business in a timely and cost effective manner
  • Processed payments for good and services
  • Consistently scored high or perfect on the goals set by the company
  • Input return stock into the system for processing back into inventory
  • Filled customer orders in the warehouse.

call center representative (customer sales and support)

  • High volume call center environment. 
  • Assisted customers with inventory of over 20 locations across the U.S. 
  • Data Entry. Entered emails and phone number via company database to keep records of customers inventory needs.
  • Got recognized twice (one customer review, one bonus) for outstanding customer service and soft phone skills.

call center representative

  • Worked well with a team of 12 people.
  • Maintained attendance expectations.
  • Maintained expectations regarding call quality and resolution time.
  • Received several perfect customer feedback ratings.
  • Achieved 100 percent customer service quality score within 30 days of employment.
  • Responded to 75-100 inbound calls per day in high call volume environment.
  • Processed credit card and electronic check payments utilizing company database and software.

call center representative

  • Answer all IMC’s calls and suggest the doctors or the alternatives to the patient in the clinic according to the availability of the appointment. 
  • ConfirmCancel and Reschedule an appointment for the patient or AddRegister the patient on the waiting list. 
  • Handles patient queries and complaint on the spot whenever possible without transferring the call and suggest the right solution or report the unresolved issue to Team LeaderSupervisor. 
  • Part of the employment engagement team. (Assisted with company events and special programs for our employees.)    

call center representative

  • High school degree
  • Answer all inquiry calls and research customer concerns
  • Check eligibility for potential passengers and provide general information on services
  • Stay current on all service policies, procedures and training updates

call center representative

  • Maintain excellent attendance and punctuality
  • Answer all incoming calls with approved scripting
  • Be dependable, courteous, and like helping others
  • Enter trip requests with accuracy
  • Ability to navigate through multiple screens
  • Proficient in online map systems
  • Provide exceptional quality of service and assist all customers

call center representative

  • Identifying customers’ needs, clarify information, research every issue and providing solution
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

call center representative

  • Handle 50+ customer interactions per day,giving detailed,personalized,friendly & polite service to ensure customer retention.
  • Memorized all company products and services to be able to answer all customer questions quickly and efficiently.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complain
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.ts.