a61c1b11-2eb6-4607-ab2f-cb5ee330bcb4

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

“Hey, I’m who you are looking for” Talented, sales-driven, recognized expert in the fields of direct sales and telemarketing sales. Equipped with 6+ years of experience in the areas of sales, marketing, business operations and development.  Eager to advance my career and obtain a sales director position within a reputable, growth-oriented company. Self educated in cell phone technology!!! Researching smartphones since the first IPhone was announced in 2010. “You know what they say, if you love what you do you’ll never work a day in your life”

Employment history

Call Center Rep, Zboncak and Sons. East Daniafort, South Carolina
Mar. 2017 – Present
Make outbound calls to previous inquiries of home improvement projects. Call through selected campaigns and try to set an appointment for a free estimate.  Answering inbound calls is part of the job as well. When someone calls in to schedule the estimate it is the call center rep’s  responsibility to qualify the lead and set the appointment. Since i am the senior rep I always help out any new members of our team. You could say I have a leader like personality in the room.  When the company decided to open a call center there were five people chosen, out of all the people that applied I was chosen to help create the call center. The company had call centers in the past but this was a brand new department. Not one person that started at that time are currently working for Kroll anymore. The first year my goal was to reach 100 sales before the end of the year and gross one million in net dollars. At the end of the year the goal was almost reached, however my net sales were $800,000. There were tiers while getting sales and they were called spiffs, I had reached each spiff that year. The company bought us 55in 4k tv, Xbox One, gift cards and many other incentives. When i reached all of those spiffs, I was very proud of myself. I set realistic goals for myself while working each and every day. Was raised to show you better than I can tell you when it comes to any joob that I’ve had in my life. 
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

Canvasser, Gaylord Inc. South Millard, Maryland
Dec. 2013 – Mar. 2015
  • Explain products or services and prices and demonstrate use of products.
  • Contact customers to persuade them to purchase merchandise or services.
  • Answer questions about product features and benefits.
  • Develop prospect lists.

Assistant Manager, Torphy-Dickens. Lake Westonhaven, Utah
Sep. 2006 – Nov. 2010
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
  • Measure ingredients required for specific food items being prepared.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Prepare and serve beverages such as coffee and fountain drinks.
  • Pre-cook items such as bacon, to prepare them for later use.
  • Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.

Education

South Indiana Academy, East Irenaton, Wyoming
Associate Degree, Heating And Cooling

South Minnesota College, Marvinburgh, New Jersey
High School Diploma, General Studies, Jan. 2001

Accomplishments

Skills

Technology

Sales

Communication

Technical

Interpersonal

Initiative and Problem-Solving Abilities

Dependability

Multitasking

73142e57-5593-4c17-996b-1f5ba72c0bc1

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Mar. 2020 – Present
Port Galehaven, Louisiana
Call Center Rep, Barrows Group

  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Provide assistance for customers with special billing requests.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Promote company products, services, and savings plans when appropriate.
  • Keep records of calls placed and received, and of related toll charges.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Arrange for necessary maintenance or repair work.
  • Monitor automated systems for placing collect calls and intervene for a callers needing assistance.

Mar. 2014 – Nov. 2014
West Christophershire, Rhode Island
Front Office, Wintheiser-Rodriguez

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Schedule appointments and maintain and update appointment calendars.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Keep a current record of staff members’ whereabouts and availability.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Nov. 2011 – Dec. 2011
Port Katherinaside, Utah
Back Office, Stamm LLC

  • Review records for completeness, accuracy, and compliance with regulations.
  • Retrieve patient medical records for physicians, technicians, or other medical personnel.
  • Release information to persons or agencies according to regulations.
  • Compile and maintain patients’ medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
  • Process and prepare business or government forms.
  • Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
  • Process patient admission or discharge documents.
  • Post medical insurance billings.

Education

Present
Certificate: Law

  • Gleichner University – Collierfort, Louisiana

Sep. 1993
High School Diploma

  • West Schamberger – South Thomasineborough, Wisconsin

Skills

customer Service
Expert

Microsoft
Skillful

Outlook
Expert

ebfe4ef1-cf5e-4c6f-b440-ae2288eab9fb

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

20+ years in private child care supervising and monitoring child safety, preparing and organizing meals/snacks and developing schedules/routines ensuring physical activity, rest, and playtime. Skilled at introducing babies/toddlers to basic manners (sharing, taking turns); organizing activities that allow children to explore interests; helping children with good hygiene. Adept at employing the Microsoft Excel program for monitoring children’s progress, routines, and interests.Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

office assistant, Parker-DuBuque. Frankchester, Michigan
Oct. 2016 –
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Prepare and mail checks.
  • Mail newsletters, promotional material, or other information.

Call center rep, Brekke-Braun. West Johnieville, California
Apr. 2015 – Jul. 2015
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Observe signal lights on switchboards, and dial or press buttons to make connections.
  • Provide assistance for customers with special billing requests.
  • Promote company products, services, and savings plans when appropriate.
  • Keep records of calls placed and received, and of related toll charges.

Nanny, Nader-Hirthe. Lesleemouth, Oklahoma
Aug. 2013 – Nov. 2013
  • Maintain a safe play environment.
  • Dress children and change diapers.
  • Observe and monitor children’s play activities.
  • Communicate with children’s parents or guardians about daily activities, behaviors, and related issues.
  • Provide care for 
  • Perform first aid or cardiopulmonary resuscitation (CPR) when required.
  • Regulate children’s rest periods and nap schedules.
  • Help prepare and serve nutritionally balanced meals and snacks for children.
  • Meet regularly with parents to discuss children’s activities and development.
  • Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects.
  • Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills.
  • Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
  • Observe children’s behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children’s health.
  • Help develop or monitor family schedule.
  • Work with parents to develop and implement discipline programs to promote desirable child behavior.
  • Supervise and assist with homework.
  • Assign appropriate chores and praise targeted behaviors to encourage development of self-control, self-confidence, and responsibility.
  • Transport children to schools, social outings, and medical appointments.
  • Perform housekeeping and cleaning duties related to children’s care.
  • Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior.
  • Keep records of play, meal schedules, and bill payment.
  • Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.
  • Remove hazards and develop appropriate boundaries and rules to create a safe environment for children.mentally disturbed, delinquent, or handicapped children.
  • Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.

Nanny, Ritchie, Bechtelar and Cartwright. Saritaton, Massachusetts
Sep. 2012 – Aug. 2013
  • Perform first aid or cardiopulmonary resuscitation (CPR) when required.
  • Regulate children’s rest periods and nap schedules.
  • Help prepare and serve nutritionally balanced meals and snacks for children.
  • Meet regularly with parents to discuss children’s activities and development.
  • Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects.
  • Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills.
  • Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
  • Observe children’s behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children’s health.
  • Help develop or monitor family schedule.
  • Work with parents to develop and implement discipline programs to promote desirable child behavior.
  • Supervise and assist with homework.
  • Assign appropriate chores and praise targeted behaviors to encourage development of self-control, self-confidence, and responsibility.
  • Perform housekeeping and cleaning duties related to children’s care.
  • Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior.
  • Keep records of play, meal schedules, and bill payment.
  • Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.
  • Remove hazards and develop appropriate boundaries and rules to create a safe environment for children.
  • Transport children to schools, social outings, and medical appointments.

Toddler Teacher, Bogan, Carter and Heller. Gerrystad, Wyoming
Sep. 2008 – Dec. 2010
  • Maintain a safe play environment.
  • Dress children and change diapers.
  • Observe and monitor children’s play activities.
  • Communicate with children’s parents or guardians about daily activities, behaviors, and related issues.
  • Provide care for mentally disturbed, delinquent, or handicapped children.
  • Sanitize toys and play equipment.
  • Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Operate in-house day-care centers within businesses.
  • Support children’s emotional and social development, encouraging understanding of others and positive self-concepts.
  • Assist in preparing food and serving meals and refreshments to children.
  • Identify signs of emotional or developmental problems in children and bring them to parents’ or guardians’ attention.
  • Perform general personnel functions, such as supervision, training, and scheduling.
  • Instruct children in health and personal habits, such as eating, resting, and toilet habits.
  • Create developmentally appropriate lesson plans.
  • Help children with homework and school work.
  • Sterilize bottles and prepare formulas.
  • Read to children and teach them simple painting, drawing, handicrafts, and songs.
  • Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
  • Regulate children’s rest periods.
  • Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
  • Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
  • Organize and store toys and materials to ensure order in activity areas.
  • Accompany children to and from school, on outings, and to medical appointments.
  • Place or hoist children into baths or pools.
  • Organize and participate in recreational activities and outings, such as games and field trips.

Education

Eastern Crist College, Hicklebury, Arizona
Psycology

East Illinois Academy, North Marylnside, Iowa
High School Diploma, Sep. 2004

Skills

typing 50/70 words a minuet
Skillful

Good with customers
Expert

good listener
Experienced

Fast learner
Skillful

experience with computers
Skillful

call center rep

  • ANSWER INCOMING,POTENTIALLY HIGH-VOLUME,CUSTOMER CALLS WITHIN THE FIRST TWO RINGS
  • ENTER AND MAINTAIN ACCURATE CUSTOMER DATA IN PROPRIETARY SOFTWARE SYSTEM
  • SET CUSTOMER APPOINTMENTS
  • OTHER ADMINISTRATIVE SUPPORT DUTIES ASSIGNED

call center rep

  • Listen to customer requests, to answer questions and provide information.
  • Solving corporate customers Issues and answering Inquiries and Needs 
  • Achieving customer Satisfaction and exceptional Performance Targets 
  • Dealing with Orange System Tools
  • Giving briefing and Training sessions for Team Members
  • Achieving NPS Target

call center rep

  • Data Entry/Perform various clerical duties
  • Manage inbound customer inquiries
  • Resolved customer inquiries
  • Calculate and quote charges for ind=surance policies etc. 

call center rep(t-mobile)

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies