• Communicated with customers via phone or email and provided high-quality support and resolution to their issues.
• Worked on the improvement of all customer service processes in order to increase efficiency and customer satisfaction.
• Assisted in sales, collected feedback from clients, and performed other duties as required.

• Billing inquires 
• Changing direct debits 
• Advising fee structures 
• Helping customers with daily requests
• Online promotions related to customers accounts 
• Quoting pay out figures on customer accounts
• Up to 80 phone calls a day

• Duties and responsibilities included answering multi phone calls from Samsung service centers.
• Every service center had it’s own number that we had to verify before any information was given regarding any unit.
• Assist service center with warranty of units and what Samsung would cover. I also assist with all the recall units.
• Calls were monitored and entered on a spreadsheet that was sent out to the manager at the end of the day. That’s how we know what units were services on what day. 

• Answer customer questions regarding merchandise and pricing.
• Support customer needs by fielding diverse questions about issues such as available merchandise, currentprices and upcoming company changes.
• Enter orders into a computer database system.
• Provide excellent customer care by responding to requests, assisting with product selection and handling orderingfunctions.
• Assist customers by listening closely, finding solutions to problems and making recommendations based onproduct knowledge.

• Received and handled calls, emails, text messages or instant messages from customers.
• Made arrangements with the customers to pay balance in full or set up the best possible arrangements.
• Documented all collection activity
• Maintained good public relations
• Communicated clearly and effectively, both orally and in writing

• Creating Pick up orders
• Track & Trace shipments, 
• Communication with carriers and clients about Pick ups and other necessary information
• Handling and solving reclamation true emails or by phone

• Search for debtor’s personal informations in HR
• Searching for debtor through various websites of family members 
• Promoted company products, services, and savings plans.
• Informed customers about their account balances and other account details.

• Speak professionally when attending calls
• Transfer calls as per requirement
• Set up conference calls
• Send messages, emails, or notification lists regarding extraordinary events and alarms

• Answering phone calls of customers. 
• Providing the necessary information to the customer. 
• Re-entering the payments. 
• Correcting the payments on the wrong numbers. 
• Reserving and registering problems raised by the customers. 
• Transferring the problems to the relevant departments. 
• Received multiple positive reviews acknowledging dedication to excellent customer service.