856fc760-2c35-42da-9f61-4077a2795795

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Call Center Executive, Krajcik-Rolfson. West Despinamouth, Connecticut
Nov. 2017 – Jun. 2018
Resolve customer complaints or answer customer’s questions regarding policies and procedures.
Confer with customers by telephones or in person to provide information about products or services take or enter orders cancel accounts or obtain details of complaints 

Sales Executive, Howe Inc. Port Mike, North Dakota
Apr. 2015 – Dec. 2015
Explain products or services and prices and answer questions from customers.
Confer with potential customers regarding equipment needs and advice customers on types of equipment to purchase 

Marketing Executive, Kihn, Brekke and Zemlak. Ryanland, Hawaii
Oct. 2013 – Jul. 2014
Identify and develop contacts for promotional campaigns and industry programs that meet identify buyer targets as dealers, distributors or consumers.

Education

East Alaska Institute, Doylehaven, Maine
High School Diploma, Arts, Sep. 2015

Skills

communication

Adaptability

Ability to work under pressure

e8abb724-df06-48f7-aef6-c3662f7d43ea

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Innovative, forward-thinking executive offering over 6 years of success in various leadership roles in the areas of Information Technology consulting, customer support, pre-sales engineering, and global business development.  Expert in strategic and tactical planning, client relationship management (CRM), corporate governance, and change management.  
 I believe that I can give full effort for making all work succeed. 

Education

Present
High School Diploma: Electrical

  • Hessel Institute – Shawnnabury, Arkansas

2010
Secondary School Certificate (SSC): Vocational

  • Block University – Gibsonville, Tennessee

Employment history

Feb. 2017 – Present
Tarimouth, Tennessee
Production Supervisor, Considine Inc

  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Maintain logs of activities and completed work.
  • Use computers for various applications, such as database management or word processing.
  • Prepare and mail checks.
  • Mail newsletters, promotional material, or other information.
  • Create or maintain database of customer accounts.

Feb. 2017 – Mar. 2017
Solomonberg, California
Call Center Executive, Trantow-Howe

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Languages

English
Fluent

Hindi
Fluent

Urdu
Conversational

Skills

SEO
Experienced

Communication
Expert

Email Handling
Expert

Microsoft Excel
Expert

General Electrical Maintenance
Skillful

Additional information

dce1689a-63d6-47ad-ae23-f01cd71d0639

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Call Center Executive, Reinger-Moore. Rohanton, Oregon
Jul. 2016 – Sep. 2016
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Sales Executive, McLaughlin-Simonis. Lavernahaven, Alabama
Dec. 2014 – Apr. 2015
  • Explain products or services and prices, and answer questions from customers.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

Marketing Executive, Schroeder-Hirthe. Port Luciana, Michigan
Aug. 2013 – May. 2014
  • Identify and develop contacts for promotional campaigns and industry programs that meet identified buyer targets such as dealers, distributors, or consumers.

Education

Kshlerin Academy, Gilbertofurt, Colorado
High School Diploma, Arts, May. 2015

Skills

Communication
Experienced

Adptabilityy
Expert

Ability to work under Pressure
Experienced

call center executive

  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephonic information.

call center executive

  • Calls and E-mails
  • Pre-sales
  • Order Status
  • Delivery Tracking 
  • After sales service  

call center executive

  •  Obtains client information by answering telephone calls. 
  •  Informs clients by explaining procedures, answering questions & providing information. 
  •  Educated customers on product and service details and information. 
  •  Communicated clear expectations and goals to each team member. 
  •  Asked open-ended questions to assess customer needs. 

call center executive

  •  Banking query clearances for credit cards, debit cards & internet banking.
  • Recovering & blocking assistance for credit cards, debit cards & internet banking. 
  • Loan Process coordination with customers.
  • Accounts opening and closing process.

call center executive

  • Answer all customer calls as to the agreed company standards. 
  • Ensure that service levels & abandoned call percentages are met as per the agreed KPI.
  • Make effective communication both inbound and outbound to communicate company products, services / offers & maintain company standards in communication.
  • Gather information from customers for research purposes and ensure confidentiality of such data available. 
  • Undertake responsibilities of administrative duties within the department 

call center executive

  • Main role to achieve defined target along with stringent quality parameters. Domain area being Mortgage and related products
  • Weekly and monthly reporting of team performance to the reporting manager, projection of target for following duration
  • Maintaining strong work ethics of the team along with performance and quality.
  • Did basic troubleshooting over the phone and with various programs for cable boxes and sent technicians when necessary.

call center executive

  • Promoting services and facilities provided by the organisation.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures through incoming and outgoing calls.
  • Confidential data management.
  • Bulk sms, Emailing, Promoting the organisation through digital media.