Call Center Customer Service Representative Archives

Achieved high customer satisfaction scores by de-escalating complaints quickly.
Improved service quality and increased sales by developing strong knowledge of company’s products and services.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.

Following call center “scripts” when handling different topics.
Identifying customers’ needs, clarify information, research every issue and providing solutions.
Knowledgeable about product.
Upsell products whenever opportunity arises.
Meet personal/team goals.
Provided knowledgeable response to customer questions regarding products, order placement and shipping

Answer phone calls and give information to callers, take messages, or transfer calls to the right person.
Enters data from customers into various software programs and solve customer issue/relations on first time call(s).
Collect and resolve billing issues on accounts.
Resolved and de-escalated customer complaints by solving issues quickly, achieved high level of customer satisfaction.

Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution solve the problem, following up to ensure resolution
Prepares product or service reports by collecting and analyzing customer information

Explains billing cycles, processes, and prorates to ensure that customers understand their statements.
Corrects discrepancies on customers’ billing statements and researches customer billing situations as necessary.
Utilizes established escalation procedures to expedite prompt resolution.
Acts as a product expert, articulating product features and the benefits of satisfying a payment
Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations, manage, and diffuse angry or upset customers.
Consistently meets or exceeds established goals and performance metrics, which reflect higher performance expectations.
Interacts with customers to assist with a variety of customer inquiries and issues

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call center customer service representative