• Help customers cancel policy 
• Resolve any issues customer is having regarding their policy 
• Send escalation to higher department to fix any errors made to their account
• Positive attitude  

• Answer inbound calls an average of 60 calls per day 
• Collect payments first party insurance 
• Handle medical and dental insurance 
• Review claims with customers as well as their EOB 
• Send request to have EOB mail or email to customer
• Mail or email customer ID cards and benefits documents and bill 
• Transfer calls to the right department