call center customer service rep
- Help customers cancel policy
- Resolve any issues customer is having regarding their policy
- Send escalation to higher department to fix any errors made to their account
- Positive attitude
call center customer service rep
- Answer inbound calls an average of 60 calls per day
- Collect payments first party insurance
- Handle medical and dental insurance
- Review claims with customers as well as their EOB
- Send request to have EOB mail or email to customer
- Mail or email customer ID cards and benefits documents and bill
- Transfer calls to the right department