150605c3-8997-4eed-bfd4-f1607aa9654e

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Cashier, Batz, Prosacco and Schaefer. Olenfort, New Jersey
Dec. 2016 – May. 2017
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Operate cash registers to accept payments for food and beverages.

Cake Decorator, Schmeler LLC. Huelsburgh, New Jersey
Oct. 2016 – Nov. 2016
  • Prepare or maintain inventory or production records.
  • Decorate baked goods, such as cakes or pastries.
  • Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.
  • Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
  • Adapt the quantity of ingredients to match the amount of items to be baked.
  • Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers.
  • Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.
  • Set oven temperatures and place items into hot ovens for baking.
  • Set a goal time to be done with all duties that need to be done with in the scheduled shift

Cashier, Collier Group. Mullerville, Minnesota
Dec. 2014 – Feb. 2015
  • Maintain sanitation, health, and safety standards in work areas.
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Assist with preparing and serving food and beverages.
  • Prepare cash receipts after establishments close, and make bank deposits.

Waitress, Rosenbaum, Kuhic and Herzog. Port Dungmouth, Delaware
Sep. 2012 – Dec. 2012
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Take orders from patrons for food or beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after patrons have finished dining.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Inform customers of daily specials.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Escort customers to their tables.
  • Provide guests with information about local areas, including giving directions.

Education

East Stracke Academy, Daughertyfurt, Illinois
High School Diploma, Jul. 2014

Skills

Communication
Expert

Time Managment
Experienced

Conflict Resolution
Experienced

Team work
Experienced

Leadership
Skillful

Ability to work under pressure
Experienced

Decision Making
Experienced

Creativity
Experienced

Adaptability
Experienced

06e05cd0-4231-4107-bbef-b80050df308c

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

My name is Ivory Reeder. I grew up in large family of nine, I was homeschooled K-12. My family was involved in a lot of extracurricular programs, such as taking Greek in high school, ballet, and cake decorating. 
I am a hard worker and I enjoy fast paced environments. I am a people person and enjoy talking and learning about others. 
I have had multiple jobs starting when I was a young kid, working on a family friends farm. I’ve cleaned houses for family friends and helped out at my grandmas pregnancy center for as long as I can remember. All of these things have taught me a lot about having good strong work ethic and how to be apart of a team! 

Employment history

Feb. 2018 – Jun. 2018
North Fran, Wisconsin
Cake Decorator, Grimes-Toy

My job was to decorate cakes to fill the case and create special orders for members at Sams club. I was in charge of ordering the decorating supplies and sorting the orders when they came. I cleaned the bakery every day which consisted of wiping everything down, sweeping, mopping, cleaning drains and sinks, washing all the dishes and sanitizing them. I also regularly organized all the tools. I helped the members order their cakes to ensure they were getting what they wanted. 

Jan. 2016 – Jul. 2016
North Zachariah, New Jersey
Courtesy Clerk, Leannon-Nikolaus

My job was to provide world class service and bag the guests groceries and walk them out to their car. I had to perform hourly sweeps of the store, take out trash and cardboard and do shopping cart runs. As a courtesy clerk I would do go backs and while doing that it’s your job to reach out to people and make sure they are finding everything they need. 

Education

Nov. 2012
High School Diploma: K-12

  • South Barrows – Lake Marionbury, Texas

Skills

Cake Decorating
Experienced

Ballet
Skillful

Baking
Experienced

Knitting and crocheting
Skillful

b947dd36-9237-423b-93d0-189258d0e77f

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

i have been doing jobs like this since i was 13 years of age so i have 6+ years trainging in private child care supervising and monitoring child safety, preparing and organizing meals/snacks and developing schedules/routines ensuring physical activity, rest, and playtime. Skilled at introducing babies/toddlers to basic manners (sharing, taking turns); organizing activities that allow children to explore interests; helping children with good hygiene. I love kids and enjoy being around them. I feel like this job would best suit me because I’m a hard worker who doesn’t mind getting dirty from babies or young children and enjoys taking care them and making sure they are properly well taken care mentally and physically.

Employment history

Feb. 2016 – Present
North Wesleyton, Michigan
cake decorator, Heaney, Hermann and Balistreri

  • Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.
  • Set oven temperatures and place items into hot ovens for baking.
  • Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products.
  • Check the quality of raw materials to ensure that standards and specifications are met.
  • Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.
  • Decorate baked goods, such as cakes or pastries.

May. 2019 – Present
Reynaldohaven, Georgia
Babysitting, Schiller-Grimes

  • Dress children and change diapers.
  • Maintain a safe play environment.
  • Observe and monitor children’s play activities.
  • Sanitize toys and play equipment.
  • Assist in preparing food and serving meals and refreshments to children.
  • Instruct children in health and personal habits, such as eating, resting, and toilet habits.
  • Help children with homework and school work.
  • Sterilize bottles and prepare formulas.
  • Read to children and teach them simple painting, drawing, handicrafts, and songs.
  • Regulate children’s rest periods.
  • Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
  • Accompany children to and from school, on outings, and to medical appointments.
  • Place or hoist children into baths or pools.

Apr. 2015 – May. 2015
Lake Ken, Kentucky
cashier, McKenzie LLC

  • Maintain sanitation, health, and safety standards in work areas.
  • Verify that prepared food meets requirements for quality and quantity.
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Serve orders to customers at windows, counters, or tables.
  • Prepare and serve beverages such as coffee and fountain drinks.

Education

Jun. 2016
High School Diploma

  • Lockman Academy – Lake Taneka, Idaho

Skills

decision-making skills

Instructional skills

Physical stamina

Patience.

Interpersonal skills

Ability to get along with children and entertain them

Excellent child supervision skills

Familiar with the nutritional and hygiene needs of children

Deep understanding on children's need for social, physical and intellectual growth

748e6328-ff8a-472f-95d4-2390fe6c935b

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Exceptionally flexible individual. Motivated to achieve individual and institutional goals with a proven history of achievement. Comfortable interacting and communicating with all levels of the institution and public. Effectively managed a full-time course load, part-time employment, related experiences, all while graduating one year early. 

Employment history

Cake Decorator, Schulist-Turcotte. Bernhardshire, Arizona
Oct. 2017 – Present
  • Engage and consult with customers through the planning process.
  • Prioritize and provide the highest quality for orders in a timely manner.
  • Decorate and design specialty orders for various occasions. 

Barista & Cake Decorator, Jones, Carroll and Wisozk. Thielview, Minnesota
May. 2016 – Aug. 2016
  • Prepare orders in a time efficient manner while providing good customer service.  
  •  Performed all support tasks such as cleaning cases and equipment, and restocking display cases.
  • Prioritize and provide the highest quality for orders in a timely manner.

Guest Services Associate, Mosciski-Abshire. South Patrinamouth, Illinois
Mar. 2016 – Apr. 2016
  • Actively engage guests to enhance experience while maintaining museum standards and communicating museum offerings, programs, and services. 
  • Work various areas including: the admission’s desk, exhibit floor, and/or classrooms.

Student Ambassador, Cummerata, Nader and Leuschke. Evonstad, New Jersey
Jun. 2014 – Nov. 2015
  • Encourage prospective students to choose Morningside College as their college of choice. 
  • Provide knowledge of the campus and student life while giving a tour to perspective student.
  • Provided support to help the Admissions Office achieve institutional goals in a competitive industry. 

Education

Northern Brekke, Port Bookerborough, Georgia
Bachelor of Science, Art Administration, Jun. 2016

Eastern Idaho University, Muiburgh, Montana
Bachelor of Arts, Business Administration, Feb. 2016

Skills

Motivation
Experienced

Communication
Experienced

Time-Management
Experienced

cake decorator

  • Decorate baked goods, such as cakes 
  • Provide Friendly customer service
  • Direct and coordinate bakery deliveries and order supplies

cake decorator

  • Ensure high quality products are available in produce, deli, bakery, dairy, meat, and other departments
  • Pack ready-to-sell products in proper containers and stock displays
  • Prepare and serve ready-to-eat food
  • Assist customers in ordering cakes, fulfilling deli orders, or finding the right produce
  • Keep area clean, sanitized, and customer-ready

cake decorator

  • Listen to customer request for cakes
  • Prepare cake orders
  • Fill the cake caseWrite on pre-decorated cakes 
  • Decorate baked cakes for party, birthday celebration and wedding ceremony.

cake decorator

  • Measured, mixed, and prepped raw materials according to company specifications and recipes.
  • Oversaw and worked on large company and wedding orders with overwhelming customer satisfaction.
  • Controlled spoilage by maintaining daily inventory, ensuring freshness of products at all times.
  • Maintained current knowledge of pricing, product availability, and current promotions.
  • Frosted cakes up to company standards and customer satisfaction.
  • Cultivated a positive and proactive attitude while having a sense of urgency when bakery got busy. 

cake decorator/production

  • Assist customers in person and over the phone with orders and questions concerning all bakery needs
  • Create specialty items to customer’s request and preferred satisfaction
  • Responsible for made to order cakes as well as items for sale in bakery department
  • Prepare, bake, and package all cookies, donuts, breads, and specialty items
  • Cleaning bakery machinery, equipment, storage and preparation areas
  • Train new employees on store policies and procedures, such as using mixers, bake products, pack items correctly and proper cleaning/sanitation procedures

cake decorator

  • Prepared and decorated cakes for display case and backup stock
  • Prepared and decorated cakes for custom orders and events 
  • Took cake orders from customers in person and over the phone
  • Assisted customers in choosing the design and cake size right for their occasion and budget
  • Stocked sales floor throughout bakery 
  • Maintained a clean and organized work environment at prep stations
  • Placed orders with suppliers to ensure all necessary decorating accessories remained on hand

cake decorator

  • Decorated and made special vegan cakes that were shipped to the grocery store Whole Foods.
  • Prepared recipes for the production of numerous deserts.
  • Take orders and decorate special occasion cakes
  • Followed bakery rotation and production cycle in accordance with department needs

cake decorator

  • Provided fast, friendly and personalized customer service
  • Assisted customers with special orders
  • Applied icing, chocolate and other confectionery delights to cakes
  • Practiced proper baking and decorating techniques
  • Ensured that state health standards were met
  • Managed monthly cake and dessert inventory
  • Ordered weekly supplies and ingredients as needed

cake decorator

  • Set a goal time to be done with all duties that need to be done with in the scheduled shift
  • Prepare and Decorate the cakes to sell in the store and make the custom orders for the clients .
  • Help customers with everything they needed 
  • clean the bakery  

cake decorator

  • Maintained workplace cleanliness.
  • High levels of customer assistance and interaction. 
  • Assisted with unloading freight in bakery freezer.
  • Decorated cakes by customer order.

cake decorator

  • Icing, decorating, packaging, labeling, and pricing products for island refrigerated cases
  • Icing, decorating, tray, and maintaining freezer and refrigerated showcase
  • Filling customer special orders, including wedding cakes
  • Dynamically selling products by providing customers with information needed to make product-relation decisions
  • Operating the Bakery department mixer
  • Following Walmarts’ guidelines for Cake Decorators
  • Maintaining high standards for product freshness and sanitation

cake decorator/baker/food wrapper

  • Created personalized decorated cakes.
  • Took orders and interacted with customers.
  • Prepared and baked goods.
  • Mix icing and other toppings by reading, scaling, and measuring ingredients

cake decorator / baker

  • Customized cake orders to each individual’s needs. 
  • Decorated cakes for specific customers, for display and for general purchase.  
  • Maximized departmental profit based on production sheet values and staffing needs.  
  • Aided department management in taking inventory for both the deli and the bakery. 
  • Completed grocery orders for both the bakery and deli on a regular basis, so that supervisors could focus on more immediate needs. 
  • Trained in conflict resolution and excelled in customer service hospitality. 

cake decorator

  • Decorated creative cakes by using different types of personal unique designs.
  • Worked well with customers to create specific cakes and pastries.  
  • Maintained a clean environment while performing other tasks.
  • Closed bakery area, cleaned, prepared boxes, sliced bread, attended customers. 

cake decorator

  • Provided customer service to 50-80 customer per day. 
  • Placing 5-10 specialty orders per day by collaborating closely with individual customers. 
  • Completed written inventory of goods and materials for supervisor, weekly. 
  • Prepare special creams/frostings for cakes and other specialty dessert

cake decorator

  • Confer with customers by telephone or in person to provide information about products or services, take orders, or obtain details of complaints.
  • Telephone Etiquette.
  • Dispute resolution.
  • Dependability.

cake decorator

  • Respond to inquiries from customers regarding past, current and pending cake orders;
  • Good organization/time management skills;
  • Team building;
  • Flexibility;
  • Attention to details;
  • Interpersonal Communication/Written and Verbal Communication.
  • Product Knowledge.

cake decorator

  • Apply glazes, icings, or other toppings to baked goods.
  • Cut and fill specialty cake orders.
  • Fill custom customer cake orders taken by team members to customer satisfaction.
  • Package products, and label with nutritional information and price accordingly.

cake decorator

  • Maintain health and fire regulations regarding food preparation, and building maintenance in lodging and dining facilities.
  • Greet, welcome, and thank guests.
  • Monitor food preparation methods to ensure that food is prepared and decorated in a desirable manner.
  • Checking delivery contents to verify product quality and quantity and organization of products in a reasonable manner.
  • Maintain bakery product inventories, and keep inventory records.
  • Perform some food preparation or tasks such as baking bread, cookies, or any other kind of bakery good requiring so
  • Take customer orders for bakery produts.

cake decorator

  • Accurately took cake orders
  • Helped customers find products and answer questions they had
  • Maintained the sales floor full at all times 
  • Decorate cakes and cupcakes 

cake decorator

  • Decorate cakes per clients order and to the stores specifications. 
  • Keep inventory of supplies and order as needed.
  • Maintain cake cases and freezer back stock.
  • Provide welcoming environment for customers.
  • Assist in special projects and perform other functions as assigned by supervisor

cake decorator

  • Decorated cakes, pastries, and cupcakes for case. 
  • Made special orders for customers. 
  • Made fruit tarts, and other deserts. 
  • Helped customers, and filled out orders. 
  • Took inventory, and count of on hand product. 
  • Cleaned area as well as did dishes. 

cake decorator

  • Take customers orders and organize items needed for their order.
  • Greeted and assisted customers that needed help.
  • Coordinated orders by separating them in bins due to the day of the week.
  • Made back stock cakes and etc needed for the display case.
  • Maintained the bakery tools, cleaned and closed the bakery. 
  • Completed cake orders that were due.
  • Wrote on cakes requested by customers.

cake decorator

  • Preparing icing tubes
  • Stocking and sorting
  •  Assisted in decorate baked goods, such as cakes or pastries. 
  • Organize and careful packing of grocery items.

cake decorator

  • Set time and speed controls for mixing machines, blending machines, so that ingredients will be mixed or cooked according to instructions.
  • Responsible for keeping a clean workstation
  • Decorates final production with fondant or piping details
  • Prioritized tasks for maximum efficiency

cake decorator

  • Consulting with customers to discuss desired cake design and cake decorating ideas for specialty cakes
  • Designing and decorating cakes according to customers specifications
  • Producing different kinds of icing,frostings,and cake fillings based on cake type and customers preferences
  • Ensuring display refrigerator are cleaned,polished and fully stocked with cakes,pastries and dessert
  • Administer and ensure that customer satisfaction and facilitate work by providing surprises
  • Improve sales by exceptional customers service,and learning every in and out of the job