2e9186c1-b35f-4ddb-b8a2-be4f83ecaf7b
Professional Summary
Through my extensive career in hospitality as a Barista I was flagged as a “taking the lead type person” being asked to step up to management.
I thoroughly enjoy customer interaction, including point of sales chats through to developing a regular customer repore.
I have also always loved making coffee, even through management, I have always maintained my time at the machine.
It’s my nature to keep my cool in busy situations. Having worked in many a fast paced, high turn over businesses.
I thoroughly enjoy customer interaction, including point of sales chats through to developing a regular customer repore.
I have also always loved making coffee, even through management, I have always maintained my time at the machine.
It’s my nature to keep my cool in busy situations. Having worked in many a fast paced, high turn over businesses.
Employment history
Cafe Manager, Crist-Halvorson. Salmouth, Wisconsin
Nov. 2018 – Present
Managing the daily runnings of a busy cafe in the Yarra Valley.
Leading a team of 18 employees.
Duties including, cafe set up from 7am, customer service, hands on food and beverage, point of sales (fedelta, involving continued updates), rostering, hiring new candidates, upskilling current employees, front of house displays, product sales, keeping the brand level up to standard.
Ordering and stock upkeep. Sales rep. interaction.
End of day cash off, including daily report and wage costs.
All keeping in with my job position KPI’s.
Leading a team of 18 employees.
Duties including, cafe set up from 7am, customer service, hands on food and beverage, point of sales (fedelta, involving continued updates), rostering, hiring new candidates, upskilling current employees, front of house displays, product sales, keeping the brand level up to standard.
Ordering and stock upkeep. Sales rep. interaction.
End of day cash off, including daily report and wage costs.
All keeping in with my job position KPI’s.
Cafe Manager, Feest, Lebsack and Smitham. Croninstad, Hawaii
Jan. 2016 – Jun. 2016
Cafe running on a daily basis.
Customer service, point of sale and hands on food and beverage.
Staff management, rosters, recruiting staff.
Product ordering, stock upkeep, keeping with the brand level requirements of food and beverage, including menu collaboration with main chefs.
Daily cash off.
Customer service, point of sale and hands on food and beverage.
Staff management, rosters, recruiting staff.
Product ordering, stock upkeep, keeping with the brand level requirements of food and beverage, including menu collaboration with main chefs.
Daily cash off.
Front of House/Barista, Hansen, Grady and Gleason. East Tatumside, New York
Jul. 2013 – Jan. 2014
Front of house service.
Customer interaction, order taking, table service.
Hands on food and beverage attendant.
Coffee making.
Cash handling.
Customer interaction, order taking, table service.
Hands on food and beverage attendant.
Coffee making.
Cash handling.
Education
South Schaden Institute, New Shayneberg, Connecticut
High School Diploma
Skills
Team Management
Customer service
Punctuality
professional
Enthusiastic
passionate
leadership
Barista
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Andrew Smith
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Previous experience working with Aboriginal children with learning disabilities in a classroom situation and an ability to relate to children is one of my advantages.
Previous experience working with Aboriginal children with learning disabilities in a classroom situation and an ability to relate to children is one of my advantages.
Employment history
Jan. 2020 – Present
Port Kareem, Minnesota
Port Kareem, Minnesota
Cafe Manager, Swift, Kulas and Weimann
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
- Provide customers with product details, such as coffee blend or preparation descriptions.
- Receive and process customer payments.
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
- Brew coffee and tea, and fill containers with requested beverages.
- Open and Close of Cafe also supervising other staff members.
Sep. 2008 – Oct. 2008
New Otisfurt, Mississippi
New Otisfurt, Mississippi
ASL Teachers Aide, Lebsack, Sipes and Runte
- Adapt teaching methods and instructional materials to meet students’ varying needs and interests.
- Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.
- Prepare students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks.
- Observe and evaluate students’ performance, behavior, social development, and physical health.
- Prepare and implement remedial programs for students requiring extra help.
- Guide and counsel students with adjustment or academic problems, or special academic interests.
Education
Jul. 2018
Cert 3 Hospitality
- Western Georgia Academy – Lake Grantmouth, Tennessee
Skills
Manager
Experienced
Customer Service
Experienced
Communication Skills
Experienced
Time management
Experienced
d65ea0c8-fe85-49c2-aa56-804cc267baab
Andrew Smith
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
11 years in hospitality and customer service industry and 4 years in Management experiences with working in typically fast-paced environments while ensuring customer satisfaction. Adept at staff supervision menu planning and efficient hiring procedures. Focused on identifying and resolving issues. Fluent in three languages and seeking an opportunity to advance my career within a growing, employee-focused organization. I’m a fast learner and happy to take positions in any other industry and willing to learn.
Employment history
Jan. 2015 – Jan. 2017
West Sherylchester, Illinois
West Sherylchester, Illinois
Cafe Manager, Abernathy-Mann
– Maintained high customer service standards at all times.
– Prepared food and beverage orders as required.
– Cash handling and operate Eftpos machine in payment processing.
– Coordinated employee schedules.
– Prepare budget and sales report regularly.
– Stock check and ordering.
– Ensured cleanliness and safety standards were maintained.
– Prepare budget and sales report regularly.
– Stock check and ordering.
– Ensured cleanliness and safety standards were maintained.
Feb. 2014 – Apr. 2014
Trantowville, Vermont
Trantowville, Vermont
Cafe Woker, Raynor, Ryan and DuBuque
– Prepared food and beverage orders as required.
– Prepared alcoholic and non-alcoholic beverages quickly and accurately.
– Phone answering for booking and take-away order.
– Outstanding knowledge of restaurant health and safety practices.
– Thrives in a fast-paced high-pressure work environment.
– Prepared alcoholic and non-alcoholic beverages quickly and accurately.
– Phone answering for booking and take-away order.
– Outstanding knowledge of restaurant health and safety practices.
– Thrives in a fast-paced high-pressure work environment.
Apr. 2013 – Dec. 2013
Lourieville, North Dakota
Lourieville, North Dakota
Housekeeper, Feest, Breitenberg and Klein
– Daily and deep clean for guest rooms based on hotel standards.
– Sanitized and replenished all materials in the room.
– Provide and ensure that customers receive good quality service at any given time.
– Answered customer questions, addressed complaints or fulfill specific requests in a timely and polite manner.
– Report damage, theft, and found articles to supervisors.
– Sanitized and replenished all materials in the room.
– Provide and ensure that customers receive good quality service at any given time.
– Answered customer questions, addressed complaints or fulfill specific requests in a timely and polite manner.
– Report damage, theft, and found articles to supervisors.
Sep. 2010 – Oct. 2010
South Wai, Kansas
South Wai, Kansas
Patissier (Placement), Rolfson Group
– Dessert and pastry making.
– Made sure all product in the walk-in was organized and rotated, FIFO
– Maintained a clean and safe work station at all times.
– Assisted Chef with conducting inventory.
– Made sure all product in the walk-in was organized and rotated, FIFO
– Maintained a clean and safe work station at all times.
– Assisted Chef with conducting inventory.
Jan. 2009 – Mar. 2009
Bashirianmouth, Minnesota
Bashirianmouth, Minnesota
Cooking Classroom Teacher, Ferry-Beier
– Cookies and cakes making courses with children between 4 years and 12 years of age.
– Responsible for maintaining a secure and orderly classroom and ensure that the children remain happy, safe, and learning.
– Organize recipes and courses schedule for kids class.
– Prepare all necessary class materials.
– Supervise children, maintain a clean, safe environment and implement all safety training requirements.
– Responsible for maintaining a secure and orderly classroom and ensure that the children remain happy, safe, and learning.
– Organize recipes and courses schedule for kids class.
– Prepare all necessary class materials.
– Supervise children, maintain a clean, safe environment and implement all safety training requirements.
Education
Nov. 2014
BBA: Restaurant Management
- Eastern Prohaska College – East Jonathon, Delaware
Feb. 2011
High School Diploma: Certificate III in Pâtisserie
- South Stehr – Lake Tashamouth, Texas
Mar. 2008
High School Diploma: Year 7 – Year 12
- Western Kunze University – Lake Spencerview, Louisiana
Oct. 2002
Primary School: Year 1 – Year 6
- East Pennsylvania Academy – East Anastasia, Iowa
Skills
Driver license – full license
Excellent customer service skills
Thrives on working in a team environment
Fluent spoken in Mandarin, Cantonese, English
Proficient in MS Office and Xero applications
Cost control and budgeting
SRA Certificate
Solid organizational and problem solving skills
Good time management skills
Knowledge of food ordering procedures and menu planning
cafe manager
- Started as a barista and server, crafting artisanal coffee drinks as well as giving guests a crafted and individualized experience to maximize guest satisfaction through excellent communication and customer service skills.
- Was promoted to Cafe Manager, where I would oversee the Cafe’s food preparation, as well as make specialized nitro coffee and handle conflicts with guests.
- Coordinating collaborations with other local businesses in order to grow our company and gain more local support.
- Being in charge of a small team
cafe manager
- Took and filled guest beverage and food orders in a timely and courteous manner.
- Prepared food and beverage orders as required.
- Operated cash register and credit card machine in guest payment processing.
- Informed guests of daily specials and food ingr
- Plan parties or other special events and services.edients as requested.
cafe manager
- Efficiently and accurately maintained accounting procedures which included cost control, inventory, shrinkage control, etc.
- Demonstrated initiative and progressively achieved self-set goals by conquering entry level position of a team member and realizing status of management position as Cafe Manager within five years.
- Coached employees in regards to company products and services, model selling behavior, technical knowledge and methods of connecting customers with the right products
- Managing the store based on Profit & Lost statement.
cafe manager
- Channelized Digital Marketing by launching multiple promotional and discount programs to improvise restaurant sales.
- Providing excellent hospitality experience Interacted with various food distributors along with managing weekly vendor accounts, business expenses, and supply orders.
- Researched public perception of products and service to guide strategy development.
- Schedule and directed staff in daily work assignments to maximize productivity along with daily specials and cook backup.
- Handle daily cash records, readings, bank deposits and bookkeeping.
- Reviewed sales and activity reports to measure productivity and meet restaurant performance targets.
cafe manager
- Manage and oversee day to day cafe operations
- Coordinate, supervise and lead all floor and kitchen staff
- Controlling and organizing all ordering and accounts
- Monitoring Maintaining All cafe equipment
- Training staff
- Managing daily sales
cafe manager
- Hardback Cafe Manager / Event Judge (Weekends)
- Oversee, promote and judge weekend tournaments for products sold within the company.
- Coordinating Roster
- Developing a strong regular customer base
cafe manager
- Waitress, Barista, customer service, cash handling
- Opening / Closing procedures including end of day cash up and banking
- Temperature and stock control
- Order, schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Responsible for roster; includes: interviewing people and assessing their capability to work for the cafe as well as mentoring junior staff
cafe manager
- Manage and oversee day to day running of cafe
- Managing and organizing all sales and accounts
- Managing, organizing, training and supervising all front of house, bar and kitchen staff
- Running artisan coffee bar
- Managing wages
cafe manager
- Preparing or serving hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Setting up seating areas.
- Greeting guests, taking them to their seats, and presenting them with menus.
- Making sure that everyone is doing their job.
cafe manager
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Oversaw food preparation, production, and presentation according to quality standards
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Organizing the orders with incoming calls. Handled cash and card transactions
cafe manager
- Order cafe supplies
- Supervise staff
- Review problems involving service and staff performance
- Ensure high cleanliness standard
cafe manager
- Cook food and prepare food items, such as sandwiches, salads, and, smoothies using standard formulas or following directions.
- Wrap menu item such as sandwiches and hot entrees for serving or for takeout.
- Plan and price menu items.
- Operate POS systems.