butler Archives

Respect guest privacy and do not discuss guests’ private information with colleagues
Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
Demonstrate discretion and courtesy when entering into the private space of guests
To assist guests regarding hotel facilities in an informative and helpful way
To follow department policies, procedures and service standards

Assist in front office task, check in and check out guests, making reservations via telephone and online.
Provide assistance to every guests in all situations.
Compliance with LQA standards
Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests

Assist in front office task, check in and check out guests, making reservations via telephone and online. Also work as a junior Butler as subduty to provide assistance to every guests in all situations.
Communication of the guest with the hotel for any questions and situations
Smart-butler program control
Inspection of rooms before arrival, according to the guest’s preferences

Checking in and checking out guest
Taking care Club Lounge ( serving )
Working with all departments to fulfill guest needs and requests
Inspected all cleaning of guest room and club lounge for alignment with quality standards.
Handled calls, incoming mail and invoices and completed with appropriate actions.
Personal butler for exclusively VIP guest. 24 hours standby for guest request and needs.

Respond to guest requests for special arrangements or services and follow up to ensure satisfaction.
Provide information to guests about the property, amenities, special events and activities.
Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
Monitor Guest movement for service, safety and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager.

Responsible to handle the guest complaint or request.
Responsible to provide friendly, courteous and professional service at all time.
Search for alternative opportunities and solutions to complex non-standard situations
Support of the guest throughout the stay

To consistently provide thoughtful, caring and sincere service.
To identify and anticipate Guests’ needs and ensure personalized service is provided
To provide Food and Beverage Services as required
To assist with any plans or arrangements the guest intends to make during their stay
To ensure that all requests from Guests are made possible and are followed up on
To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems
Ensure repeat guests are met and greeted on a daily basis and profiles are updated

Meet guest when they arrive and getting them settle in their rooms.
Anticipate guests needs by learning their preferences, allergies, dislikes, etc.
Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests.
Run errands for guests when necessary.
Recommend and arrange amenities for guests.
Remain well-groomed at all times.
Perform all duties with discretion, professionalism and a pleasant demeanor.

Personal butler for Presidents, Ministers, General Managers and another VVIP guests
Network with the guest before arrival, identify needs and expectations
Tour of the hotel and description of services provided
Execution of guest’s requests
Amenities organize and control
Arrange tours, taxis, or restaurant reservations for guests
Quick response to any requests of guests

Greets the guests during embarkation.
Provides a variety of personalized services and information to all of the guests.
Serves all food and beverage orders requested by the guests.
Ensures assigned cabins are prepared before embarkation with all the amenities and informational materials required.
Explains amenities and lay out, food and beverage service, dining options and any other related services.
Maintains knowledge of the ship’s regular events, ports of call, and special functions by reviewing all available resources.
Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively and reports of all complaints to Cruise Manager for following up

Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Handled incoming mail, bills and invoices and completed appropriate actions.
Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and
Conversing with patrons to ensure satisfaction with food and service.

Organizing chauffeur for guests’ arrival and departure.
Ensuring rooms are prepared prior to guests arrival.
Greeting and assigning room to guests of hotel.
Advising housekeeping staff when rooms are vacant and ready for cleaning.
Making and confirming reservations for dining and island activities. (Horseback riding, Island Tour, Beach/ off-island Picnics, Fishing trips)
Posting charges for rooms, food, liquor, by using POS system.
Preparing for basic food service, such as setting up Breakfast, Lunch, Dinner, Afternoon tea and private dining.

As a Butler I am task to assist VIP guest in their check in and check out process.
Task to serve VIP Goodies in their room with VIP greetings signed by Hotel Manager.
Task to turn down VIP rooms and cleaning the room as well, Par stocking of required amenities.
Entertain guest in the ambassador lounge and anticipate their needs to provide quality service.
Assisting guest in their cocktail food and drinks and task in making reports for inventory.
Responsible and ensures the suite are well serviced and maintained to the highest standard.

Providing personalized service to guests
Having a deep knowledge of all hotel amenities for guests
Working with all departments (housekeeping, food services, etc.) to meet guests’ needs
Luggage carrier

Give personalized services to guest. Handling Guest complaints. Anticipate guest needs. Provide favorite pillow menu. Reservation of tour excursion on board.
Taking care of personalized MINIBAR services twice a day. Handling in Room Dining. Well versed knowledge about Breakfast tray, Dinner table setup. Everyday refilled Butler form MO8.
On embarkation day setup Champagne bottle, canape, fruit basket, basic setup include Bathrobe, slipper, stationary and pool towel as per guest in suite room. Report maintenance of room as soon as possible.
Extra care for COSTA CLUB guest’s and VIP as well as SPECIAL ATTENTION guest. Provide restaurant lunch and dinner menu on daily basis, book table for them when they embark on board. Organized special party in suite room as per guest’s request. Well versed about spirits, wine, champagne and alcohol.

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