Andrew Smith

Professional Summary

A Highly efficient software developer having 4+ years of experience in front end development, Seeking a challenging and rewarding Opportunity with an organization of repute which recognizes and utilizes my true potential while nurturing my analytical and technical skills.  

Employment history

Business System Analyst, Torp-Hartmann. North Chanelshire, Georgia
Aug. 2019 – Present
Hired by NCS India (Client of Previous Company )

Singapore E-customs Portal 

  • Customers can log in into this portal to upload their documents related to customs.
  • Developed  front-end pages for the application 
HR Management Tool-
  • Developed a tool for the resource management of the company 

Technical Analyst, Stiedemann, Hahn and Ankunding. South Donnytown, Nebraska
Apr. 2019 – Jul. 2019
Worked for NCS Singapore

 E-Customs Department of Singapore -> Developed Application for the Customs Department of Singapore

Associate Consultant, Hodkiewicz-Marquardt. East Garretborough, Florida
Jun. 2018 – Aug. 2018
 Project : Total Bank Solutions
  • Application System for Lender and Financial Advisor for Client Pricing, Exception Request and Loan Application. 
  • SBL LOANS- Security Based Lending application for Client Search ,Loan Pricing and Underwriting  
  •  SQL Management Studio- Custodian ,Loans, Underwriting and Pricing Table Management 
  • Worked on Visual Studio Code for project development. 
  • Developed front end applications using Angular 2, JavaScript, HTML, CSS3, Angular Material. 
  • Use Jira for Code Maintenance services 

UI Developer, Keeling, Hegmann and Rogahn. New Lorabury, Nevada
Jul. 2016 – Aug. 2016
 Project : Clarity
Clarity is a Project, in which user can see all the different aspects (Sales, Patient share, Predictive modeling, Physician segmentation, Patient analysis etc.) of different drugs at a single platform.   


  •  Worked on Front End Development using HTML, CSS , Sass, Angular Js, JavaScript , Jquery , C3.js(Visualization Library). 
  • Was Responsible for End-to-End Front End Development of Application. 
  • Used Jira As Sprint Management Tool  
  • Followed Agile Methodology  
  • Used Github As version Control for Code Management 

UI Designer, Dooley, Streich and Farrell. Port Marcelofurt, Virginia
Jun. 2015 – Aug. 2015
 Project: Development of Hotel Web Application
  • Gathering and understanding the customer’s requirement and suggest possible    solution by creating Requirement analysis, Feasibility and solution detail design documents. 
  • Developing The User Interface using  HTML5,CSS3 and Javascript providing its with various Functionalities  and testing  of the product.Analysis of usability specifications provided by Clients 


West Ullrich, Derickborough, Vermont
10th, science, May. 2014

North Utah Institute, South Naidatown, Hawaii
Bachelor of Technology, Information Technology, Oct. 2008

Kuvalis College, Cartwrightberg, Wisconsin
12th, science, Nov. 2006

Personal info


(000) 000-0000


287 Custer Street, Hopewell, PA 00000





Angular JS and Angular 2+


business system analyst

  • Hosted regular meetings and walkthrough with development team members, Project Managers and Quality Analyst to better understand system functionality in order to improve quality of the applications.
  • Help redefine existing practices, methods, and formats used in creating source to target mapping documentation, and documented several source to target data flows.
  • Prepare Weekly Status Reports to management for efficient tracking and monitoring of open issues.
  • Quickly analyze production issues, worked through resolution.
  • Answer queries regarding the functionality posed by the testing team and the development teams.
  • Work with the technical writers to ensure that the online help is accurate and user friendly.
  • Performed Gap analysis for the modules in production, conducted feasibility study and performed impact analysis, risk analysis for proposed enhancements for complex applications.

business system analyst

  • Provide business and technical support to OpCo’s, Customer Service and other Sysco Departments
  • Create Best Business Practice and Training documents for newly created and existing business processes. 
  • Create Ad-Hoc reports for OpCo’s and Sysco Departments
  • Create and automate reports, out of SAP, used by OpCo’s and Sysco Departments
  • Create, update and push charm enhancements for business end users
  • Organize and Manage meetings to gather requirements from business users. 
  • Provide training to business users of newly created processes and on-going processes

business system analyst

  • Develop Complex SQL queries to verify network data integrity of source data elements and data scrubs using PLSQL packages to resolve data issues.
  • Work with Enterprise project team to plan, estimate, schedule, implementation and testing of project tasks.
  • Extensively use Microsoft office suite of products for documentation and data interpretation. 
  • Analyze the Requirements for each release and assist development team in Automating system processes.

business system analyst

  •  Developed reports on BI Launchpad(SAP) using SQL and administered Oracle Database servers that served as the backend for Remedy ARS. 
  • Created web views and forms with specific functionality per client’s request. 
  • Added/ modified application work flow. 
  • Gathered customer requirements and acted as an intermediary between customer and development. 
  • Defined and administered work processes and business rules to meet SLA requirements within the Remedy SLA Module.

business system analyst

  •  Participate in the full SDLC to achieve the desired business requirements
  • Work with business clients to define and re-design business processes and identify corresponding solution requirements.
  •  Document functional specifications
  • Arrange work sessions with business to align business processes
  • Define user acceptance test cases 
  • Manage stakeholder expectations and priorities effectively
  • Facilitate the rollout of processes and follow up post implementation within IT and business operations

senior business system analyst

  • Prepared a decommission roadmap for an existing IT System for Claims Operations.
  • Prevented imminent project delays
  • Experience in an Agile Environment with Scrum methodologies.
  • Involved in End to Ends and UAT testing and entered the bugs in shred point communicated with development team to fix the bugs.

business system analyst/project manager

  • Conducting business analysis, project assessment and feasibility determination for existing system upgrades and new system implementations (CRM, SharePoint 2007, and Digital Radio CMS).
  • Clarifying client requirements, business needs and project objectives via feedback sessions and client meetings, in collaboration with key people from the business teams and stakeholders, and by applying an understanding of their goals, needs and opportunities.
  • Collaborating with various departments and third-party technology distributors to facilitate communication for successful project launches.
  • Developing project scope and specifications documents to clearly communicate the project road map.
  • Produce user manuals to train end users and the IT Support Center staff for the project handover phase.
  • As a project manager, led teams of 4-14 people including developers, designers, testers, department directors, GMs, Managers and team leaders working on multiple projects simultaneously  and  directed efforts  in a  prioritized manner  to  ensure  a  series  of  other projects met milestones.
  • Coordinated work of employees and outside contractors to meet deadlines, budgets, and client demand.

business system analyst (team lead)

  • Review web and mobile product requirement specifications and evaluate products to be tested
  • Develop comprehensive test plans and detailed test cases from existing documentation
  • Plan, conduct, monitor, document, and report on quality assurance testing
  • Identify defects and track resolutions
  • Work with product team to develop features and functionality that foster a customer-centric culture
  • Estimate, prioritize, and coordinate testing activities

business system analyst

  • Train users to use new or modified software modules
  • Work with upstream data source teams to provide feedback and standardization of the content and quality of data discovered in business support systems and assist in developing solution.
  • Interact with Network Analysis team and business users on a day-to-day basis to brainstorm requirements to resolve data integration issues.
  • Created UML diagrams using Microsoft Visio, Data flow diagrams and Navigation diagrams.

sr. business system analyst

  • Document findings of study and prepare recommendations for implementation of new systems, and procedures.
  • Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods personnel used.
  • Prepare release notes, manuals and train workers in use of new forms, reports, procedures according to organizational policy.
  • Conduct workshops to capture business requirements. 

business system analyst

  • Develop various batch program to increase automation and minimize manual work load.
  • Compile and write documentation of program development and subsequent revisions
  • Prepare detailed workflow charts and diagrams that describe input, output, and logical operation, and convert them into a series of instructions coded in a Java.
  • Drill into business processes, data quality, data relationships, and data flows and data integration to gain insight and understanding.

senior business system analyst

  •  Work on various integration projects with the User Interface team as a Business Analyst
  •  Understanding the requirements written by the Sprint Commissions analysts and coming up with the requirements that impact the User Interface.
  • Understanding the requirements written by the Sprint Commissions analysts and coming up with the requirements that impact the User Interface.
  • Participating in brain storming requirements sessions.
  • Creating a clear, concise detailed functional requirements specification (FRS) documents and user documentation in accordance to guidelines and standards of a level where developers can interpret, design and develop the application with minimum guidance.
  • Work on Use case diagrams in conjunction with writing use cases along with the functional specifications for each work streams..
  • Conducting and finalizing work flows with the Subject Matter Experts.

senior business system analyst/senior programmer

  • Involved in multiple projects simultaneously with Customer Focused Network Reliability Analysis team in AT&T Research Labs.
  • Perform Business Process Re-engineering and Risk analysis to verify the existing system infrastructure with new Business Requirements.
  • Create project plans using Microsoft Project to manage the Tasks, Schedules, Deadlines and Resources.
  • Review high-level Business Requirement documents and created a further refined individual-level requirements document called High Level Functional Design (HFSD).
  • Work closely with Network Analysts and Product Managers to get a better understanding of client business processes and gather Business Requirements.
  • Attend as an SME to various Business process meetings to identify business rules.
  • Support and improve business process, data management and governance standards.

business system analyst

  •  Worked on boarding client by partnering with product team to create key performance indicators and new methodologies for measurement.
  •  He also managed the development team to achieve desired using status meetings weekly reports identifying risks and tracking issues.
  • Served as bridge between business and technical personnel which acted as catalyst in the overall business development.
  •  Participated in facilitation of business process review and developer walk-throughs based on business requirements.

business system analyst

  • My team works on multiple projects in asset allocation management space, which are driven by mark to market, compliance and user feedback. Depending on the scale of project, I have delivered projects end-to-end, gathered requirements, designed mock-ups and managed cross-functional teams.
  • Managed 10 cross-functional teams for 6 months to create an automated cash movement into our liquidity investment product which infused $50M into our assets under management.
  • Managed an end-to-end project module with a small diversified team and revamped our client facing reports, which increased the client satisfaction by 20%.
  • Worked as a Business System Analyst for a major 2019 release which included gathering requirements and working with multiple developers and product team.  This project targets prospects acquisition and to increase the clientele of our advisors by 5% in a year of going in production.
  • Working as a primary Business System Analyst for a big-rock project which includes providing detailed demonstrations of current processes involved to the product team (because of my earlier experience as a user), gathering requirements, managing multiple cross-functional technology teams and multiple users.  This project targets to improve efficiency in our advisory space (by 30%) and improve transparency. 

business system analyst

  • Obtain and document business requirements.
  • Assist with implementation of software solutions.
  • Review and edit requirements, business processes, and recommendations related to proposed solution.
  • Develop functional system design specifications for client engagement. 
  • Assist in enforcement of project deadlines and schedules. 

business system analyst

  • Worked on implementing CRM for a leading client by drafting the company’s business ideas into technical and functional requirement documents. 
  • Played the role of a product owner and performed duties such as leading the daily scrums, testing, retrospectives and sprint reviews and facilitated work sessions between external product owners, vendor developers, and testers 
  • Individually lead the wireframing of the website from scratch and later on worked with the UI, UX team to put them into design keeping in mind the ease of Human-Computer Interaction. 
  • Took ownership of the analytics part of the software by designing various reports through the data points which had been identified. 
  • Ensured that the system was generating JSON files which can later own be digested into tools like Tableau
  • Kept a daily track of the JSON generation by checking the files in Microsoft azure and raised escalations to the responsible teams in terms of any discrepancies. 
  • Conducted root cause analysis in terms of any system downtime and working with the technical teams to resolve it. 

business system analyst

  • Provided consultation to clients on data analysis, data visualizations and design of dashboards.
  • Developed solutions for clients using Dundas BI public APIs.
  • Design InfoPath form.
  • Provide System Testing support.

business system analyst

  • Reported to board executive for Money Market product and served as product owner.  Created requirement specifications, detailed storyboards for GUI design and system back end integration  for Money Market Team with 3rd Party Vendors. 
  • Lead integrator between Shoprite Money Market POS and Computicket ticketing system.  
  • Supported architect team to find solutions and set up criteria to evaluate vendors in RFP process.  
  • Ran workshops and information sessions on executive and technical integration level.  Assisted developers with trouble shooting issues.
  • Compiled QA requirements for dev teams and 3rd party vendors.

business system analyst (co-op student)

  • Grant user access to the Business System GoldCare.
  • Provide user support by diagnosing network, device and system problems and implementing technical solutions.
  • Inspect completed work to validate that system maintenance meets standards and that aircraft are ready for operation.
  • Clean up over 600+ duplicate patients records in the system.
  • Create detailed guidance and documents in handling difficult or complex problems. 
  • Communicate with the system vendor to obtain technical services.
  • Consult with end-users about software system design and maintenance.