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- Identify, establish and manage multi-tier relationships across customer to ensure a long-term business partnership and achievement of corporate goals
- Build and maintain executive relationships within the designated MNC customer accounts
- Lead and manage customer presentations and proposals
- Establish clear understanding of customer expectations and requirements
- Provide customer oriented service at all times relating to specific sales and customer expectation issues
- Plan & co-ordinate activities and program’s to retain and develop sustaining sales revenue
- Develop and manage after sales strategy for each of the designated account customers
- Build contacts with potential clients to create new business opportunities
- Keep prospective client database updated
- Established compatibility with third party software products by developing programme for modification and integration. Make cold calls for new business leads
- Support in writing new business proposals
- Maintain knowledge of all product and service offerings of the company
- Arrange meetings for senior management with prospective clients
- Follow company guidelines and procedures for acquisition of customers, submission of tenders etc.
- High standards of customer service are maintained.
- Customer relationship building.
- Planning and making presentations on products and services.
- Develop strategies for more effective sales, both individually and as part of a team
- Take good care of Singapore’s retailers
- Develop online market for furniture department
- Maintain daily operation
- Implement marketing strategy for online market
- Archive showroom sales target
- Double up overall sales target within 3 months
- Participating in industry organization and trade shows to gather competitive and industry intelligence.
- Identifying investment opportunities, threats and challenges to accurately forecast company budget.
- Delivering campaigns to solidify new client opportunities and generate new business.
- Strategizing and implementing successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
- Collaborating with sales and marketing departments to support business objectives and client acquisition.
- Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers
- Source and work customer referrals
- Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed
- Perform cost-benefit analysis for prospective customers and advise on appropriate purchase options
- Promote specific products as directed by upper management
- Inform leads and customers of current promotions and discounts
- Maintain positive business and customer relationships in the effort to extend customer lifetime value
- Identify prospects’ needs, clarify information, research every issue
- Make sure the targets are completed as I work for Lead generation (ITES) and handle various prospects
- Update forecast and existing pipeline to management
- Total annual gross recognized revenue of about S$800,000 with closure of 11 accounts
- Develop business and marketing plans in coordination with the executive director to achieve revenue goals and increase market penetration
- Research and collect market information to enable market analysis and provide insight into current trends, clues and patterns
- Persuasively communicate to prospective clients about the advantages of the products offered and follow up on them in order to close business deals
- Develop and build a strong customer relationship with prospective clients and existing clients
- Manage and keep records of customer calls, contacts, mailing list and appointment effectively
- Participate in industry forums, prepare and deliver presentation, create proposal as a representative of the company
- Prepare and send job quotations and clients order to the production team for immediate processing and delivery
- Direct and coordinate activities involving sales of organization’s products, services, commodities in the field of Ed Tech in K12 segment.
- Contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies.
- Achieving Weekly and Monthly targets in revenue generation.
- Manage all license subscriptions with invoicing and payments on various partner portals
- Cold Calling
- Generate New Leads
- Lead Closure
- Arrange and participated in project kick-off meetings to fulfil implementation methodology
- Cold call Singapore Market and used Social Media to ensure a robust pipeline of opportunities created and qualified for Microsoft Solutions
- Identify potential clients and the decision makers within the client organization
- Fix appointments and meetings with potential clients by growing, maintaining, and leveraging my network within Singapore
- Achieve the highest level of professionalism working with my team from different skill-sets to develop and conduct product demos, customize PowerPoint presentations and offer case studies and ROI with quotations for qualified opportunities
- Brought in major accounts focused on verticals such as Manufacturing, Construction, Steel Fabrication & Healthcare
- Work across different sections of teams within Microsoft Singapore for product updates and collaborate with other partners
- Work with marketing team to conduct events and do the arrangements like: booking venues, arranging catering and room set-up, producing invitations, name tags, information packs etc
- Opening of new Demat & Trading Account.
- Develop strategy plan for sales & marketing department
- Motivate and improve team performance
- Prepare development report monthly to do business assessment
- Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions.
- Maintained agile, responsible organization with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Investigated and addressed business development challenges to proactively mitigate problems.
- Evaluated market trends and recommended marketing budget allocations to top management.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
- Executed calling campaigns targeting direct end-user prospective accounts.
- Lead generation, Appointment creation and monitoring technical services
- Preparing PowerPoint presentations and sales displays
- To participate in online marketing by posting ads in blogs and social networking sites.
- To coordinate with the SAP and students for Sap Certification exam/ dates/Schedule/Payments/Receipt of Certificates.
- Placement in charge/call to companies for new openings, coordinating with students and companies in recruitments.
- Open business development dialog with strategic customers.
- Develop a strong knowledge base in the RFID/ Bio-metrics market.
- Devising solutions as per the client’s requirement.
- Conduct presentation and demonstration.
- Manage all projects through their concept, development and implementation.
- Generating Walk-in enquiries by coordinating with telecallers.
- Doing fresh calls ,email marketing,followup calls on daily basis to generate prospect leads.
- Updating all records in Excel Sheet and Leadsquare.
- Generating retail Admission minimum 3 per month.
- Handling of counseling of walk –in enquiries.SAP Leads and email enquiries,Tele enquiries and converting them into admissions.
- Preparing invoice/LMS Registration.
- Loan Processing follow up for students with Bank.
- Answered queries of clients from USA & Canada through phone and Email.
- Facilitated the entire sales process; cold calling, lead generation, closing sales.
- Assigned an open case of product delivery, onsite support, digital product development to the respective department.
- Coordinated with vendors and technicians in case of product delivery or onsite support respectively.
- Followed up with clients regarding product delivery or service request,gathered feedback and built strong rapport.
- Coordinated workforce management objectives with a focus on individual,department and company wide growth.
- Interacting with agents/customers to understand the requirements for registration of new products in their country and coordinating with concerned dept in factory.
- coordinating with agents /customers for timely receipt of advance, outstanding or overdue payments.
- coordinating with finance department for commission remittance and informing customer / agent.
- Developing new business internationally by making new customers through internet , cphi exhibition ,references &telephone communication with overseas customers.
- Responsible for growth, sales, and business development.
- Identified, engaged, and cultivated relationships with CXO’s,Directors, and Project Leaders.
- Understand domain, business needs, key drivers,stakeholders and their needs.
- Daily task includes Lead Generation, Emails, ColdCalls,LinkedInActivities, Meeting Fixing, Meeting Handling
- Identify customers with potential to spec-in EPE products. PE, PP, PS Foam, Kaneka Foams, PP Corrugated Bin & Cartons.
- Developing and maintaining close relationships with external business Partners to expand market share.
- Provide technical advice solutions and to propose suitable product to customers’ requirements.
- On-hand involvement in R&D (drop-test, design and drawing)
- Direct involvement in sales activities- quotations, costing, contact expansions, attending Industrial Exhibition. Industrial and B2B Food industries.
- Develop prospect lists.
- Cold Calling.
- New Client Acquisition for Industrial & Marine paints (AKZO NOBEL – Brand “INTERNATIONAL”).
- Existing Client Accounts & retention.
- Cash Flow, DSR (Google Sheet), Collection Target, WVR (Weekly Visit Reports).
- Ship Chandling & related work.
- Interacting with the Clients regarding the vendor ship.
- Assisting in signing the agreement.
- Making follow-up and getting feedback for services
- Co-coordinating with the Clients for providing smooth & effective service.
- Coordinating with them on various matters of regular nature.
- Maintaining healthy & cordial professional relationship with the client.
- Pitching products and services
- Contacting potential clients via email or phone to establish the relationship
- Contacting clients to inform them about new developments in the company’s products
- Negotiating and renegotiating by phone
- Developing sales goals for the team and ensuring they are meta
- Oversee the sales process to attract new clients.
- Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals.
- Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans
- Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals.
- Identify business prospect in domestic/international market, make connection with them.
- Understand prospect business needs.
- Make detail market servay.
- Fix up call/meeting with prospect, let them understand how you can help them.
- Negotiation, re-negotiation, making agreement/MOU.
- Developed business enhancement tactics and strategies.
- Responsible for portfolio generation of 67 million records.
- Also helped the company to provide Solutions, Service and Consulting to the clients.
- Performed initial client assessment and analysis to begin the research process.
- Business Development of Active pharmaceutical ingredient (API Bulk Drug) in international & Domestic market.
- Sending Quotation, Preshipment and Post Shipment documents to customers in various international as well Domestic market.
- Negotiate with new customers in price, payment terms etc.
- Processing the orders flawlessly.
- Coordination with various in-house departments such as planning /logistic /production / RA/QC for timely processing delivery of export orders and providing delivery dates as well as pre & post shipping documents.
- Handling customer query with respect to technical documents (COA, MSDS,Stability Data, GMP, DmF, CDA various types of declaration, LOA) and to ensure timely dispatches of sample for approval.
- handling customer quality & packaging related various complaints. coordinating with CQA & plant QA to provide proper investigation report on time and also conduct telecom with customer if required to resolve customer queries and also to maintain good business relationship with customers.
- Generated revenue of 70,000 INR in the Initial twenty working days
- Collaborated with sales and marketing departments to support business objectives and client
- Conducted cold calls to prospect external lead sources and advance sales process
- To prepare a Product catalog for an E-commerce company.
- Dealing with the digital marketing team for suggesting changes in the company’s website.
- Coordinated with branches for the progress of monthly target.
- Created and developed sales strategies, and business development plan for organisation.
- Used the existing customer account base to generate cross selling opportunities
- Helping a client understand the operations.
- Collecting feedback from the existing client and discussing internally for suggesting towards the betterment of the company’s operations.
- Presenting professional presentations on company’s services.
- Managing the company’s LinkedIn platform.
