business associate Archives

Membuat laporan ke distribution manager
Menciptakan image produk yang positif dan menawarkan konsumen untuk menggunakan produk-produk DIMA Indonesia dan Multi Bintang Indonesia.
Mengetahui, memahami kebutuhan dan keiinginan konsumen.
Menjaga hubungan serta relasi yang baik dengan konsumen.
Melakukan kunjungan ke outlet secara rutin berdasarkan journal plan yang telah di setting.
Melakukan taking order, mengecek masa expired produk (product freshness), dan mengajukan promo, memastikan availibilty produk, melakukan kontra bon/titip faktur dan melakukan penagihan.
Channel outlet yang di cover termasuk KAM (Indogrosir, Alfamart, Hypermart dan Transmart), HORECA dan General trade.

Designed and implemented Automation framework from scratch using QTP and VB Scripting.
Developed automation test scripts using QTP, VB scripting
Database verification using SQL for all the trading applications – Banyan Trade Capture, Coffee and CRESP.
Daily Status Reporting, raising defects and monitoring until closure and coordination with the team
Deep analysis of requirements, preparation of requirement tractability matrix and mapping of test cases, requirements
Client interaction and supporting team on issues

Worked with Graphx Solutions Pvt.Ltd., as a Business Associate for 6 months in the Commissions Department. key responsibilities including,
Generating Monthly reports for clients.
Fixing the issues related to any discrepancies.
Having Training Session’s with New Associates in process.

Online Marketing, handling all online portals managing operations and other business activities.
Managing Online Sales.
Media relations via digital and social media.
Promoting the brand on online platforms/social networking sites.
Creating compelling narratives to enhance the brand power.
Generating sales reports and google analytics reports.

Service Coordinator member in RCOM Enterprise Department (Broadband Wireline Business). Presently handling service delivery process and DELETE servie order request for broadband enterprise (High Value) customers.
Coordinate with all CSAM (Customer Service Assurance Manager) feild team along with back-end team to resolve their customer issues regarding network related activities.
Worked on different tools like Clarity, BMC Remedy, CRM (Clarify), Microsoft Excel and Word.
Maintaining daily SLA reports and escalations reports.
Review and Analysis all the reports on the daily basis with circle team.
Handling services, termination service order for broadband enterprise.
Also raised SO (Service Order) on customer requirment.

Contact clients, claimants and providers to arrange appointments for independent medical
assessments.
Create and mail correspondence to claimants, clients, and service providers.
Data base file creation and maintenance using mainframe.
Ensured work aligned with service levels agreed and client requirements.
Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.

Transitioned business process for a leading UK utility company
Managed all stages of collections by successfully collecting, negotiating prepayments and also providing solutions to recover debt owed through customized payment plans.
Resolve inconsistencies and prepare adjustments
Meeting monthly sales targets and forecasting customer sale trends as well as ensuring complete customer satisfaction
Initiated all collection activities (telephonic calls, letters and emails).
Resolve inconsistencies and prepared adjustments. Meeting monthly sales targets and forecasting customer sale trends as well as ensuring complete customer satisfaction

Study current clients’ product offerings, analyze market behavior and gather user feedbacks.
Suggest and build future marketing tools through web-technologies, enabling adoption of newer technologies and analyze fitment to enhancement customer experience.
Analyzed and built system to track inventory of product and service, sales data and instant update of product and service information through Content Management Tool.
Trained new hires and maintain of utilization data for all associates.

Conducted personal sales: managing and maintaining company targets and working towards company KPI’s
Led a team of 10-15 sales contractors
Directing recruitment for said sales contractors, including: sourcing talent, conducting recruitment process and initial training programs for transition period.
Experienced in customer relationship management while doing market research to identify potential customers for investment in company’s products

Prepare budgets and submit estimates for program costs as part of every project plan development.
Provide presentation and product demonstration support during the introduction of new products and services to the staff.
Register Patients
Verify insurance information

Provide analytical and valuable insights for decision-making support for key projects and management.
Work closely with business units to understand business objectives, gather data requirements and define primary metrics (KPIs) and methodologies
Integral part of team throughout data gathering, data analysis framework involving data cleaning, processing, analysis, and visualisation.
Acquire data from primary or secondary data sources and maintain databases/data systems.
Generate statistical data analysis reports in order to build dashboards and visualizations, advising senior management regarding data trends, outcomes and projections.
Developing a VB/Python script for Automate the recurring report and scheduling reports on the task scheduler.

Working with Product Managers to define the product strategy and roadmap for the Human Resource Management System Product[HR-One].
Knowledge in gathering, analyzing and documenting business requirements and developing BRD, FRD and SRS on Confluence tool.
Framing user stories and co-ordinating with the development team for building the product.
Expertise in use of Balsamiq tool for wireframing as per the brainstorming sessions and coordinating with the designers.
Part of implementation team as a Technical Writer to create and write tutorials to help end-users or clients to use the product.

Answer calls professionally to provide information about products ad services, take cancel orders or obtain details of complaints
Keep records of customer interactions an transactions, recording details of inquiries, complaints and comments, as well as actions taken. Process orders, forms and applications
Follow up to ensure that appropriate actions were taken on customers request.
Refer unresolved customer grievances or special request to designated departments for further investigation.
Coordinating with various teams/department to provide resolution to customer concern

Contact customers to persuade them to purchase our services.
Confer with potential customers regarding equipment needs.
Plan, develop, and provide training programs, using knowledge of the effectiveness of methods.
Train the sales persons in techniques and skills and dealing with the customers.

business associate / sales associate