business analyst Archives

Work closely with Business Partners Engineering teams and cross-functional teams to coordinate and execute Business processes
Gather requirements from Business partners and desiccate the same to Development and QA teams
Regularly look at the backlog and prioritize them for a release based on business needs.
Evenly manage the business requirements and development bandwidth
Work closely with business partners and resolve their queries on priority
Modelling the system using Use Case Diagrams, Workflow Diagrams and User Interface Designs
Document the requirements in TFS and gain business approval on the gathered requirements

Develop business architecture using requirements such as scope, feasibility, alternatives, and risks.
Analyse client’s business requirements and processes through document analysis, workflow communication and query analysis.
Conduct 4+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.
Communicate client’s business requirements by constructing easy-to-understand data and process models (Wire framing is being done at starter level using tool-Justin mind).
Bridge between business and technical personnel to ensure a mutual understanding of processes and applications/business.
Identify and reconcile errors in client data to ensure accurate business requirements which includes logical error which may have negative impact on business.
Collaborated on all stages of the systems development life cycle, from requirements gathering to production releases.

Experience in banking with the knowledge of Vision PLUS modules like Credit Management Systems (CMS), Credit Enhanced Authorization System (EAS).
Identifying areas for automation the software enhancements / change requests.
Raising change request by recognizing new requirements that would be bring benefit to the existing system and to business
Preparation of BRD (Business Requirement Document) and PCR (Process Change Request).

Successfully led 20+ projects to production in the Corporate & Commercial Basel Derivatives and Lending reporting division of the Enterprise Data Hub.
Extensive experience throughout Project & Development Lifecycle: Gathered requirements across company, designed term-based solutions, worked closely with developers for implementation, created test cases and scripts in SIT/UAT, provided results to user for sign-off, and provided support in production.
Extensive experience with full data workflow from data gathering, cleaning, loading, mapping, analysis, reporting and visualization using tools such as Oracle SQL developer, IBM Netezza, Aginity, ETL, MSExcel, and MSVisio.
Became the Subject Matter Expert during month-ends for credit risk reporting submission to a consolidation layer for the Office of the superintendent of Financial Institutions (OSFI).
Increased efficiency of month-end process by 30% through Stakeholder Management, Priority Management, establishing boundaries, streamlining processes, and creating more comprehensive documentations.
Trained and transferred key business and technical knowledge to junior members.

Developed Random Forest model to predict hard disk failure and achieved an F1 score of 90%
Built Qlik Sense dashboard to monitor key indicators of business performance
Built Tableau dashboard to alert business on erratic behavior of primary KPIs
Analysing and documenting business requirements

Analyzing monthly profits and determining the prices and demands.
Liaising with the development team and business client to resolvequeries.
Ensuring that all requirements in the BRS are implemented in the final solution.
Review all test results, ensuring a high standard of quality.

System development and design (SAD).
Running collaboration session with your team to determine UI/UXSessions.
Converting the analysis into stories – must have, nice to have, should have.
Documenting and translating these requirements into BusinessRequirement Specifications that can be used by developers to design technical solutions.

Understand analytics requirements and problems of the client
Handle large volumes of data and create quality usable data
Design models to manage & integrate data from multiple sources
Solve various analytical problems and give solutions

Formulate plans to extend business with established accounts and to transact business as an agent for advertising accounts.
Analysing media performance basis data & providing strategical insights which help the business to grow digitally
organization of PM work (activities, deliverables)
implementation of workflow based on Agile principles.

Delivery management (solving any problems that may question the successfullness or release/deployment);
Maintenance of good relationships with the client to keep them informed, satisfied and looking forward to continue cooperation;
Cooperation with the QA Engineers in requirements testing and UAT testing;
Adjustment of workflow in the company: organization of BA work (deliverables, activities, techniques);

WTT Review project: working as Product Manager to lead a team to build the product from scratch, includes product planning, tasks assigning, working with Sr Product Manager to align timeline, resources, budgets, …
T-Go Vietnam (Oxii Jam) project: working as co-Product Manager to plan product features, host daily stand-up meetings, working with stakeholders and research new knowledge.
WTT Forum product: In charge of improving performance of the company’s products through processes of data analytics (GoogleAnalytics & Facebook Insights), content management (FB fan page,forum, zalo) and product improvement.
Chatbot project: Taking part in full processes, including product planning, sales proposals, project management and performance tracking. Completely delivering 4 chatbot campaigns with over-KPI results. E.g. a chatbot campaign for a top FMCG brand in Vietnam has gained 22k weekly active moms which was 20% over KPI.
ERP project: In charge of the implementation and the improvement of ERP system for the company. Successfully implementing Sales & CRM module with total over 100 tickets. Conducting 3 training courses for 50 staffs and dozens of hours of user support/week.

Developed a marketing email campaign that was sent out to 700 subscribers three times a month
Signed on three real estate companies to white-label Jonny On It app
Conducted market research that contributed to a 200% increase in all social media following
Coordination of developers work so that the needed tasks were done on time and within budget;

Coordinate with other professionals, such as team members, and team leader to ensure job success.
Leading retrospectives that help team to learn on own mistakes and contribute to self-improvement;
Organization of demo sessions with the clients;
Reporting to clients on daily/weekly/monthly basis;

Train users to use new or modified enhancement.
Requirements elicitation, analysis and specification
Maintenance of project documentation based on change requests and further milestone setup;
Leading daily meetings to make sure that the new day brings the team closer to its purpose;

Analyzing and validates value of business requests before projects areinitiated.
Assessing existing client systems against future requirements todetermine if future business requirements can be met.
Identifying functional gaps for meeting both current and future clientbusiness requirements.
Liaises with business users and/or internal stakeholders to determinebusiness requirements.
Maintaining a high level of knowledge about stakeholder’s business and related application requirements.
Maintaining a high level of understanding of industry norms andcompetitors offerings compared to their applications.
Business Analyst Development (BAD).

Requirement Gathering and drafting analysis documents such as SOW and SRS
Online bidding over Freelancing Portals like Freelancer , Elance and Upwork.
Identifying potential client requirement, drafting effective emails to get client’s response
Client handling and communication via Skype (Chat / Call) and email.
Assigning task to team members and tracking the progress of project.
Consult with customers or other departments on project status, proposals and other technical issues in system.

Was deployed onsite for American express bank client.
Supported the delivery of IT infrastructure uplift projects
Managed the vast and complex backlog in consultation with multiple stakeholder
Requirements planning and communication,

Requirement Gathering: Capturing & analyzing and then properly documenting the requirements for the technical team
Documenting: Technical and Functional specification documentation. Preparing user manuals for the applications created afresh and conducting the sessions for transfer of working knowledge to the end user
Client Liasoning:Bridging the gap between the business stakeholders and the development team by promoting and supporting the communication with relevant stakeholders
Business Process Documentation: Managed a wide spectrum of activities viz. documentation of software requirement specification with feasibility study of the existing system
Software Quality Check: Helping testing teams by giving inputs for test cases & test data and assisting them as well end users during UAT and other testing phases by identifying valid defects
Business Solutions:Identifying client/business process needs, conceptualizing business solutions & strategies for achieving functional goals
Client Interaction and relations:Excellent communicator and a negotiator with dexterity and intellectual vigour in stakeholder management, hands-on problem-solving skills and the ability to optimize communication with business leadership, clients, and vendors

Negotiations with the Client before contract signing (pre-sale BA) to win the client and initiate the development;
Requirements elicitation with intent to gather as much information as possible;
Requirements analysis that structures, organizes, clarifies and improves existing requirements;
Requirements documentation that gathers all the requirements to keep them full, clear and updated;
Leading grooming and planning sessions with the development team to share the Client’s wishes and organize team work in accordance with Client’s wishes;
Writing clear and full technical tasks to developers;
Coordination of project in Jira in accordance with Kanban methodology;

Handled the process set up and execution at client sites. Trained a 14 member team on the new products.
Coordinated with internal team for product enhancement and product delivery.
Worked as product manager to introduce VR on CarDekho platform. Collaborated with internal team to enhance the product, prepared the sales pitch, pricing model and USPs. Showcased 3 VR based car models in India’s largest Auto launch, Auto Expo’16.
Analyzed the performance of accounts based on different business metrics. Improved the health indicator of top 32% accounts, thereby increased the ARPD monthly by 14,500 INR.

Working in Client Relationship Management (CRM) team and Digital team at global asset manager.
CRM responsibilities include leading the uptake of Salesforce system for APAC Sales and educating users across APAC. Key contact for Sales Heads and C-level Management Team to design business specification. Also analyzing sales activity and pipelines, creating reports for stakeholders on the data. Won annual outstanding individual award from the COO/CTO
Digital responsibilities include acting as Project Manager and Business Analyst for digital upgrades such as a Corporate Website Enhancement agile project.
Alongside day-to-day role, led bespoke project for Fidelity Japan CEO to analyze cross-team communications and enhance information flow in the organization. Also led company cross agile meeting every week
Join the firm in experienced hire scheme with rotation across multiple teams including Personal Investment (PI) team. As PI team, automated campaign management process and provided competitive analysis on Japanese distributors.
Active leadership in Fidelity CSR and Diversity Program, driving various initiatives and organizing agile meetings for entire Japan office.

Requirement Gathering and understanding the requirements from client, do a business analysis and prepare Business analysis document.
Assisted with product evaluation, product customization and system integration. Conducted GAP analysis around the identiﬁcation of business rules, Risks involved, business and system process ﬂows, user administration, requirements and assumptions
Performed Risk Analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.
Identiﬁed Use cases from the Functional requirements and wrote Use Case Speciﬁcations and created business process workﬂow diagrams Activity diagrams, Sequence diagrams, Collaboration diagrams
Analyzed the business and functional requirements and the master test plan. Created Test Cases for various forms of the application manually. Involved in executing and designing test cases manually. Performed Integration, Functional and Regression Testing of the UAT
Involved in documentation during various phases of development life cycle.Performed UAT on business requirements, technical speciﬁcations and product knowledge.
Conducting daily scrums,creating a roadmap for application, creating a vulnerability assessment having consistent meetings with stakeholders in an Agile framework.

Designing wire frames based on use case diagrams.
Issue/defect tracking using IBM RQM, RTC and JIRA.
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
Collaborate with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets

Working with top management directly on identifying operational bottlenecks/ inefficiencies and set processes for swift resolution of critical business decisions
Responsible for overall consumer experience strategy and roadmap liaising across departments to identify, report and improve key metrics
Build, evaluate and analyze Customer Service quality measurement frameworks; perform root cause analysis for drop in performance/issues and communicate changes to respective departments for improvement
Led Order to Cash Team which was mainly responsible for End-to-End mapping of Order to Cash Process for online sales to identify gaps, reengineer process and improve cash flows
Responsible for generating and testing hypothesis for various operational inefficiencies and presenting solutions supported with findings and data to top management for new processes/improvement in old processes
Partner with external stakeholders at various tiers to discuss requirements for tech upgradations, collaborate in solution delivery, manage and report performance, ensure methodology compliance

Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules
Planning deliverables as ber Agile Methodology
Schedule and facilitate meetings related to information technology projects with stakeholders
Develop implementation plans and direct its execution
Assess current or future customer needs and priorities by communicating directly with customers, or other methods.

Plan, direct, and complete the analysis of business problems to be solved with automated systems.
Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
Gather requirements from business units and translates those to programmers and developers.
Manage project execution to ensure adherence to budget, schedule, and scope.Create training manuals for users.
Create test case scenarios and execute system testing.

Operate as the point of contact for assigned customers
Develop and maintain long-term relationships with accounts
Make sure clients receive requested products and services in a timely fashion
Communicate client needs and demands to employer company
Identify opportunities to grow business with existing clients
Coordinate with staff members working on the same account to ensure consistent service
Service multiple clients concurrently, often meeting deadlines

Managing department budgets of approx. $190M for headcount, purchase material, direct engineer services and travel
Leading ongoing reviews of business processes and developing optimization strategies
Conducting meetings and presentations to share findings
Preparing Powerpoint presentations for Unibody All-Hands

Resolved over thirty (30) support tickets together with US “call-center” representatives;
Designed and validated more than one hundred (100) UI/UX wireframes and mock-ups;
Documented over eight hundred (800) user stories and Jira tickets;
Developing use case diagrams.

Understanding the needs of multiple stakeholders to help the business stakeholders envision the future and how their work will need to change to support the future;
Define configuration specifications and business analysis requirements;
Perform quality assurance;
Own and develop relationship with the key users, working with them to optimize and enhance our integration;
Help design, document and maintain system processes;
Report on common sources of technical issues or questions and make recommendations to development team;
Communicate key insights and findings to development team;

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sr. business analyst (digital marketing)

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business analyst/ project manager

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business analyst/sales executive

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