business analyst

• Part of CEN ( Customer Engagement Network) and GSN ( Global Servicing Network), converting thought to action on a regular basis. 
• Demonstrating excellent verbal and written communication skills and inter personal skills.
• Ensuring satisfaction by way of addressing major and crucial financial needs of clients.
• Handling escalations to bestow faith in the brand.
• Worked extensively with the back end departments to deliver 100% for the clients.
• Worked on multiple CRM tools from Oracle, citrix, mainframe, and inhouse American Express applications for client benefit.
• Part of retentions team managing escalations of clients. Clients inclined to cancel the cards, were saved by selling value story, product proposition and additional benefits

business analyst

• Analyzed marketing and sales opportunities to provide management with strategic action plans that improve each quarter. Coordinated schedules and delivery of products and services to meet client expectations.
• Help the client to enter a new market in a new country as a part of expansion of the company.
• Analyzed the market strategies for a client and help them to compete against there competition and also helps to capture more market shares. 
• Client & Internal Team Coordination & Communication within a team size of 8 members.

business analyst

• Supported Governance Testing and Controls by being the First Line of Control with Market Regulations Process/Business.
• Performed account reviews and call assessments to ensure that operations are conducted in compliance with regulatory and legal requirements, as well as company policies.
• Applied knowledge of risk modeling, strategies and risk rules to assess case quality and accounts accordingly.
• Conducted ongoing reviews and enhancement of policies, processes and procedures to ensure accuracy and clarity in execution, maintained effective controls, as well as identified and presented control gaps to leadership team.
• Performed thorough analysis of accounts to determine risk level and made quality recommendations for immediate action and decision.
• Worked closely with stakeholders and customers from 8 markets for 3 key functional areas such as Merchant Risk, Fraud and Risk.
• Interacted through meetings, conference calls and emails with business partners, on an ongoing basis which improved, maintained and monitored supplied linkage reports on a timely, accurate and responsible manner.

business analyst

• Build SQL Queries & extract data to prepare for analysis.  
• Build visualized dashboards through Power BI & Tableau.
• Give reports about company status.
• Improve the workflow between departments.

business analyst

• Confer with creative, art, copy 
• writing, or production department heads to discuss client requirements and presentation concepts and to coordinate creative activities.
• Business Documentation, FRD, Time Estimation, Milestone, Designed Wireframes, Use cases. 
• Developed 12 uber clone service-based mobile apps – Internal Project.

business analyst

• Worked at Onsite Client’s Place , Involved in SIT,UAT test support and have a Good Experience in Client interaction, Team Coordination, been responsible for Test Deliverables, Onsite Offshore Coordination
•  Extensively involved in project management activities like estimation, client interaction, Creating Documentation- Flow diagram, BRD, Design Document.
•  Collected requirements from cross functional business community. Completed a thorough customer analysis and prepared a Request for proposal RFP document and got the shortlisted vendor document signed off.
• After business analysis, ensure functional configurations are done in the system and coordinating with the technical team for customization and interfaces as per client’s requirements.
• Preparation of test plan / strategy and test closure report
• Handle defect management during testing phase
• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/return on investment.

business analyst

• Analyzing and Implementing Mathematical Operation
• Giving Inputs to Developers and QA for Development
• Done Functional Hierarchy mapping for various departments.
• Done A GAP Analysis for Missing Department in OP and BABI, helped OP and EDW team

business analyst

• Proposing new product features and updates
• Participating in UAT, teaching customers to utilize developed software
• Worked as SME For AS-Fixed Services.
• worked on Data cube for faster data results 

business analyst

• Cross-Functional Business Operations, Product Lead, Team Coordination (linear & cross-functional teams). Team size: 10-15 members
• UI/UX flow and wireframe prototyping in Adobe XD
• Business Process Modelling, Integrated Software Products as a system suite using Artificial Intelligence. 
• Assisting product manager in product planning through requirements development and analysis

business analyst

• Worked closely with the stakeholder in order to do an analysis on various metrics and their dependencies which would be beneficial for the SLA team.
• Use of basic R language techniques in order to prepare supervised models.
• Published Standard Report Regularly.
• Work on Ad-hoc Request form multiple Stakeholders.
• Used Oracle Projects for processes such as Company Paid Airfare, using Cost Gateway and co-ordinated with Oracle team and users in case of issue.
• E2E management of the 3rd Party product process along with a single stakeholder. 
• Managed AS-FIxed Projects for PID Creation and PId Closures

business analyst

• Eliciting customer requirements
• Writing software requirements specifications, user guides
• Leading requirements analysis and verification
• Depicting requirements information in graphical forms
• Taking part in developing of customer’s business processes architecture
• Design database structure of the software
• Creating product UI/UX design

business analyst

• Worked as Financial Controller in Barclaycard division having exposure in Barclays partner finance, Barclays payment services (acquirer) and currently handling migration of activities from Barclaycard US.
• Month-end closures, including journal postings, trial balance review and month-end balance sheet reconciliations;
• Preparation of monthly balance sheet and control review meeting packs; 
• Analysed monthly balance sheet accounts for internal and external reporting;

business analyst

• Completed requirement gathering sessions which resulted in over twenty (20) documented Jira Epics, Confluence pages and more than a thousand (1000) Jira tickets;
• Conducted training sessions and feature demo’s for publishing company end users;
• Executed performance auto-tests (Maven, ANT) which helped to optimize the speed of pricing engine calculations. 
• Direct hands-on contributions within Interactive group, including campaigns, SEM/ SEO analysis and comprehensive Google Analytics services. 

business analyst

• Analyzing handbook and updating for the changes in requirement. Preparing Handbook for the New carrier requirement to implement EBOSS automated process. 
• Coordinating with Development team to implement the business requirement. 
• Review the data and complete the User acceptance testing with all possible scenarios and ensuring the application is working as expected in Production. 
• Coordinating with team to understand the business and process followed in the existing project 

business analyst

• Bridge Duniya – It is a website for bridge lovers where they will get information about this game. The changing requirements of this website is managed by me. 
• LNR Web application – This is a web application where they calculate their loan data, sale data purchase data etc. I used to attend calls from US and full fill their criteria for this application. I was managing the technical demands of this application for the client. I also doing documentation for this project. 
• Improvising and Atomizing Processes. 
• Data Mining and Data support for all teams for reference & cross verification. 

business analyst

• Worked as a Business Analyst and Application Owner for various applications deployed across ICICI Branches PAN India 
• Managed end-to-end development and implementation of applications/devices; contributed in Data Warehousing 
• Administered vendor management pertaining to budget negotiations
• VRMS – Vacation rental management system it’s a US based management system where you can find out the rental homes availability and various kind of offers. This is similar to Booking.com but you can only find out the home stay or rent and not for the hotels. I used to manage it. 

business analyst

• Prepared Daily, Weekly, Quarterly, Annually reports and giving insights about business.
• Devised and executed a re-engagement campaign that generated 3000 tenant leads per month. 
• Zoho CRM – SaaS-based customer relationship management (CRM) software used to manage sales, marketing, contacts, customer support and other business functions. 
• Organizing Review Meetings. 
• Setting up new business strategies. 
• Investor Business Reports.
• Managing and rectifying errors in Consoles and Reporting Tools. 

business analyst

• Highly successful in working across geographically distributed cross-functional stakeholders and delivering on-time high quality product releases.
• Scope Management for Releases (Sprints) – Obtain the expectations from clients and align it with global release cycle.
• Manage 15+ engineers for TA and IWO product releases.
• Experienced in client management and managing teams from multiple clients.
• Perform sprint ceremonies such as daily standup, backlog refinement, sprint planning, and demo.
• Increased the quality compliance rate from 60% to 90% by educating the project team on delivery process, documentations and monitoring the checkpoints.

business analyst

•  Marketing and Business development contributing to the overall business strategy.
•  Ensured backlinking to tag8’s domain from popular websites to improve Google search ranking. 
•  Digital sales growth, running the campaign, reviews strategy and implementation of new business growth products. 
•  Created relevant content pertinent to tag8 across platforms such as Quora, Pinterest and travel magazine. 
•  Enhancing e-commerce and social media presence of tag8. 

business analyst

• Classification of customers for a fashion retail brand to design targeted marketing campaigns.
• Performing Store clustering on Fashion retail stores. Carry out SWOT analysis on clusters to solve store issues related to customer churn and retention.
• Create and automate Churn models to identify the customers that are leaving the brand before hand and then roll out hygiene campaigns addressing to customer behavior.
• Create product recommendation models that enable healthy interactions with customers to improve their brand loyalty.
• Tracking the performance of marketing campaigns and performing ad hoc analysis to understand the elements that help in improving their lift.

business analyst

• Objective of the project was to understand life time value of a Naaptol customer
• This was understood by observing the pattern of how many repeat customers do we have from Web orders and for other publications
• Received appreciation from CEO and Project Manager of Ecommerce for this project
• Come up with excellent UI/UX designs that eases the use of application/product

business analyst

• Implemented user acceptance testing with a focus on documenting defects and executing test cases.
• Encourage team working by being one among them.
• Work closely with Dev and QA teams and resolve their functional queries
• Come up with innovative solutions on the application/product and propose them to business and gain their acceptance

business analyst

•  Manage call center workforce operation to ensure the team is delivering high-level customer service to our customers.
• Provide leadership, motivation and recognition and encouragement to positively impact overall team morale and performance.
• Performs in-depth analysis and makes recommendations into key performance metrics to identify strengths, weaknesses, opportunities, and threats to team performance objectives.
• Responsible for monitoring the call queue, tracking inbound calls and forecasting to ensure adequate staffing levels are scheduled to handle elevated call periods to meet our service requirements. 

business analyst

• Proficient knowledge in MS Office – tool for tracking tasks in more detail.
• Basic knowledge in SQL and query construction so as to find error and confirm the right working of software data.
• Facilitate daily meetings internally to document requirements and explore potential solutions.
• Daily status update and acknowledging client’s queries with right solutions and processes being run.

business analyst

• Break down business requirements to translate into functional, actionable tasks.
• Collaborate and coordinate effectively with IT and business team members.
• Provide in-depth analysis to define problems
• Develop innovative solutions and make recommendations that influence decisions of key business partners. 

business analyst

• Increased retention of categories like Hotels, Flights, and News through A/B Testing and Cohort Analysis.
• Built Tableau dashboards to measure consumer metrics and monitor the health of categories like Cabs, Food, Bill Payments, etc.
• Managed App, In-App, Email and SMS notification campaigns for all categories.
• Worked on data-driven UI and notification personalization for content based categories like News, Movies and Sports.
• Analysed chat session metrics to improve the efficiency of the Customer Support Team.

business analyst

• I was involved in Business process creation, business development, project planning and also facilitating communication between client and team.
• Initiated a productive feedback system and conducted Food-Reviewer tasting sessions to keep a close eye on customer interests and satisfaction.
• Affected cost control of over 10% (approx. $ 35,000/year) by reducing wastage, streamlining purchasing, revising menu items, and creating data-based sale projections.
• Ensured data-based planning and strategy based marketing with Online Operations, Logistics and Sales teams of food partners such as ZOMATO, SWIGGY, UBER-EATS & FOOD PANDA, thus increasing the company reach to various new demographic locations in Bangalore and creating a bigger market and larger customer base.

business analyst

• Provide business or technical solutions to Corporate Trust, Requirements gathering and documentation.
• Involved in the writing test cases, testing UAT.
• Keeping liaison with development team for data enhancements and new contents developments. 
• Perform requirement analysis by gathering both functional and non-functional requirements like GUI, screens and interface design based on the interactions with the process owners and stake holders and document analysis and workshops.

business analyst/ pa to director

• Managing tenders and bids
• Task management(TFS management-Azure DevOps) on daily basis and working as key between stakeholders and subject matter experts/technical team.
• Time sheet preparation for business purpose on the basis of requirements met.
• Working knowledge in multiple branches of single project which includes web based, mobile based (android and ios).

business analyst

• Explored opportunities to save costs through Cloud migration of downstream applications for Royal Dutch Shell 
• Streamlined the process of Data Gathering, Due diligence and Handover and led the development of the SharePoint site for Project Management and Tracking. 
• Had the highest number of Project Deliveries and Server Decommissions for the Year 2013 and 2014. 
• Was awarded the ‘Gems of Shell’ award from Royal Dutch Shell for being the Best Performer for the Quarter Q2 2014 for delivering the maximum number of projects for DS AIR.