business analyst / network engineer

• Experience in managing and administering Citrix Environments.
• Experience with Application Packaging.
• Strong problem-solving, analytical and solid troubleshooting skills
• Retained 3 major clients of the application by making them feel the need for it. 

business analyst (senior)

• Experienced at written and oral communication with technical and non-technical audiences across company departments.
• Operated as a daily SCRUM leader orchestrating efforts between functional leads and engineers to deliver projects in a timely and successful manner.
• Consulted with customers about future software system design and maintenance.
• Designed and created new features which improved the usability for the end-user.

business analyst

• Streamlined data flow from the BD and TR team resulting in a recovery of 2000 SRN’s
• Automation of Daily Reports, bringing visibility in the system about the number of black rooms in all hubs communicating it to TR Heads on a daily basis hence increasing the total SRN count by 11%
• Designed the KRA for all the TR’s across 22 hubs and  brought down infra UH% from 6.84% to 4.73% hence generating 10 million happy customers
• Collaborated with the product development team to effectively optimize user requirements.

business analyst

• Use computers for various applications, such as database management,word processing, SPSS or MS Excel.
•  Conducted trend forecasting and analysis to make accurate decisions about future plans 
• Monitored user behavior and lead generation on third-party tools to build a user persona. 
•  Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.

business analyst

• Facilitation of workshops to clarify and record requirements
• Documenting requirements specifications of the solution in detail 
• Mapping of business processes in line with the proposed solution
• Management of build files for systems configuration
• Creation of Technical Design documents 
• Forms design 
• Creation, implementation and management of Change controls

business analyst

• Rigorously refined targeting strategies to reach the right audience and boosted traffic by 2.4 times through various ad campaigns. 
• Brought down the average CPC ( Cost Per Click) amount to less than Re. 1 for one of the Google Ad campaigns. The campaign resulted out to have the highest clicks and conversion rate in the company to date. 
• Assisted social media marketer to increase brand awareness and website traffic through targeted initiatives. 
• Built strategies to increase followers on Instagram from 98 to 331 and engagement on all social media platforms. 

business analyst

• Conducting Market research for identifying targeted verticals and geographies with mapping of prospective clients, business potential and solution offerings
• Research on various IoT solutions and technologies available in the market and conducting GAP analysis with existing service offerings and competition
• Contacting with prospective vendors for solution assessments
• Identification of possible business engagement and synergy creation with alliance
• Generating sales and marketing material like presentation, documentation etc. specific to customer as required by sales team
• Liaise between clients and multiple internal teams to ensure timely and successful delivery of client’s solutions 

business analyst

•  Define KPIs and Benchmarks for better performance monitoring and management of the organization network 
• Data visualization and construction of interactive dashboards
• Target setting and target achievement monitoring of OPAP Play Stores
•  Implement Reward/Support schemes and incentives
• Support Sales decision making with data

business analyst

• Consumer sales and panel data analysis
• Generated ongoing reports on competitor’s pricing, promotional activities, category management, and positioning
•  Performed social media marketing via Sprouts Social to gain a better understanding of consumer’s behavior and evaluate the social media content performance in conjunction with conversion rate along the consumer acquisition tunnel.
• Interpreted and analyzed site metrics by using google analytics and identified gaps in current data collecting strategies.
• Utilized Statistical methods for assessing marketing activities in conjunction with sales performance data and suggested additional metrics & analytics for enhancing ROI measurement.
• Contributed in designing a new targeted marketing campaign in three phases of strategy development & detailed planning, preparation of implementation components, and measurement & evaluation by alignment of campaign’s goals with digital marketing metrics.
• Prepared comprehensive report on digital marketing trends and benchmarking in Consumer Goods industry. 

business analyst

• Worked effectively as a BA lead with cross-functional teams to close all the highly critical defects raised by various clients
• Worked as a BA lead in a project which involved enhancement of the Leasewave product by adding multiple combinations of payment frequencies for a leading financial servicing firm in the United States.
• Created user stories and design documents with all the loan and lease amendment calculations and expected system behavior
• Also, collaborated with QA team in development phase for the same project to validate all the business scenarios from the end user perspective 

business analyst

• Responsible for corporate financial analysis and documentation
• Performed industry research and analysis, market research, emerging technology research, 
• Managed Internship Program and Special Projects. 
• Deliverables include: corporate budget preparation, corporate financial forecasting, corporate salary structure analysis, loan and line of credit analysis, loan covenant analysis, intern project creation and implementation (Home Health product Research and Development), initial job costing planning, Big Data research and analysis, LIMS market research and analysis, new product Requests for Proposals, new product contract evaluation and office construction project management – contractor point of contact.

business analyst

• Working on the company’s flagship product: Merger’s and Acquisitions 
• Research, evaluate and deliver data with conformance to accuracy and quality standards
• Create regular presentations providing a detailed analysis on the current trends in the oil & gas sector
• Work on tools such as QGIS, MS Excel, MS PowerPoint
• Coordinate with different departments within the company

business analyst

•  Focussing on hassle-free user experience, successfully implemented the daily notification about website SEO. The notifications were sent through emails, WhatsApp and SMS. This resulted in a significant increase in recurring users per day for the website. 
• Exercised critical thinking to resolve the highest bounce rate.
• Credited for playing the key role in generating over $327 for  2 months through an email marketing campaign and Google Ad word campaign. 
• Learned User Experience and successfully introduced the UX-BA buddy system and worked together to eradicate pain points and meet users’ needs. 

business analyst

• Created various Excel documents to assist with pulling metrics data and presenting it to the team to give a concise understanding of the best placement. 
• Applied SWOT analysis and resolved issues impacting business operations and goals achievement. 
• Learned how to build a Business proposal and sent it to the targetted audience through email campaigns who visited the website. 
• Introduced a KPI of VSAT(Very Satisfied) and NSAT(Not Satisfied) for getting feedback from the clients.
• Identified appropriate marketing channels and target customers for campaigns, producing 10 times the goal of qualified leads. 
• Reviewed the marketing department monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
•  Implemented user acceptance testing with a focus on documenting defects, identifying bottlenecks and executing test cases.

business analyst / project manager

• Worked closely with development teams, QA teams, and project teams and contribute to the overall success of the project
• Driving and tracking initiatives around the development and continuous improvement of the deliverable
• Provide mentoring and guidance to the team 
• Identification and management of any risk or issues which may be noted during the project’s life span.
• Assist with UAT planning; write and review test scripts, manage UAT testers; manage the defect resolution process and participate in testing at times
• Assist business users in the coordination, development and performance of in-depth tests for User Acceptance Testing and other post-implementation support
• Overseeing the performance, health, and budget for projects they manage

business analyst

• Managed the analysis and implementation of several large projects for Customer
• Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations
• Coordinated with three teams; handling all technical and functional issues
• Knowledge of Expertise in System design and development required for business process
• Excellent communication skills to manage and liaise with business and technical consultants to explore business process improvement opportunities.
• Interacting with the client for requirement gathering, designing and reporting
• Mentor and train personnel (10 associates) on policies and procedures regarding systems, development and troubleshooting.

business analyst (project management)

• Liaise with project managers and plan efficiencies which can be derived from the current work environment using different analytical methods
• Plan and implement process specific training for new and current employees via group presentations and individual training to ensure tight knowledge network
• Designed reports and dashboards by integrating and accessing data from various databases and data sources such as SAP HANA, Sybase IQ and Hadoop Using Tableau Desktop.
• Analysed P&L detail(includes comparison vs similar usage in past years) for corporate reporting.

business analyst

• Prepared bid documents for tenders such as EMD .
• Lead generation for the tenders
• Inspected completed work to certify that tender requirement meets standards and the bid is ready for submission
• Maintaining tender logs, documenting all preventive and corrective 
• Optimised and managed research and development spending 
• Design, evaluate, recommend, and approve changes of forms and reports.through collaboration with key business leaders.

business analyst

• Evaluating Business processes and client requirements for the customized BI reports. This BI report helps clients to gain advance analytics and Data visualization. 
• Structuring data on MSSQL server according to client requirement and using it to create BI reports.
• In-depth training of Product base to new joiners. 
• Internal platforms Co-ordination for BI report development.

business analyst

• Led a project of service validation comprising a team of 6 members responsible for functional assessment, process validation and web publishing of the Jio Applications.
• Reviewed and approved test plans and assisted in Quality Analysis (QA and User Acceptance Testing (UAT) activities. 
• Well versed with UML modeling and software development life-cycle (SDLC) and project management methodologies.
• Worked closely with all multiple IT roles including project management, architecture development, infrastructure and IT security teams in completing assigned activities.

business analyst

• Analyzed and tested business requirements for existing client systems by reviewing the functional specifications and charting test matrix
• Collaborated with the BUs and client project teams to ensure that the impacts of decisions and approaches are viewed across the solution work streams
• Understood project scope and timeliness, and provided status reports and updates to the project team members appropriately
• Assisted in modeling and documenting the end-user’s AS-IS workflow and TO-BE business processes
• Involved in documentation during various phases of product life cycle

business analyst

• Prepared Software Requirement specification for CMRI hospital, Kolkata and one of the Canadian Chain of hospitals.
• Received client appreciation on the SRS document prepared for the Canadian client under guidance of the senior management and studying Canadian Healthcare system.
• Conducting Gap analysis of the software current process and revised process.
• Implemented HMIS software across Green view Hospital, Bangalore by leading a team of 5 engineers and 2 BA’s.

business analyst

• Market Research: Identified analyzed new and potential products for edu tech industry in India
• Prepared reports and dashboard using SQL and Google Analytics.
• Performed additional Responsibility for developing Quantitative analysis learning material.
• Performed A/B testing for new courses

business analyst

• Documentation– Proposal, SRS  
• Client Communication for Sales Representation
• Business requirement analysis with respect to company products and provide solution in implementation.
• Worked in multiple domains such as telecommunication network, Mobile handsets, portable WiFi, customer care and e-commerce applications.

business analyst

• Performing trend analysis on sales, price, volume and identifying anomalies, then rectifying it in the database
• Extensively used SAS, R, MSAccess, MSExcel, IBM Mainframe, PlusSuite for working on data and statistical analysis.
• Worked on creating user manual for Axis Finance users.
• Provide Demo of the product to the lead prospects shared by pre sales team.

business analyst

•  Initiate market research studies or analyze their findings.
• Seek and provide information to help determine their position in the organic search ecosystem.
• Review all new product requests and discuss with product team to identify which requests to focus on
• Meet weekly with development team to provide guidance on which cards should be in the next sprint

business analyst

• Performed annual reviews on all credit facilities
• Conducted collateral analysis to ensure collateral could support the client’s loan
• Reviewed credit reports to determine client’s ability to repay
• Adhered to al applicable state and federal regulations

business analyst

• Development and documention of new system procedures
• Deliver trainng for end users
• Create Guru cards for all product functionality
• Create user guide for clients to understand the product

business analyst/ project manager

• Established a standardized trade data reconciliation process & governance framework agreed with all impacted stakeholders to ensure high controls and process standards
• Analyze data gathered  between Risk and Finance data and develop solutions or alternative methods of proceeding.
• Identified and determined data issues or inconsistencies between Risk and Finance data by conducting root cause analysis and facilitated to provide Intellimatch based solution for trade reconciliation
• Defined and documented reconciliation process, operating standards and tolerances across all data
• Followed the communication plan for effective stakeholder management to make sure stakeholder buy-in at all the relevant phases of the project
• Maintained and published  various Business Adoption activities such as Management Information report, E2E business reports,  Key management metrics, Sprint Progress, Heat Map view, Issue and Query management view to all stakeholders
• Reviewed the existing process and recommended improvements across multiple management areas by identifying gaps and areas of improvements to reduce the incidents/escalations reported 

business analyst

• Gather and organize information on budget problems or procedures.
• Reviewed files, records and other documents to obtain information and respond to requests such as  1. Profitability analysis of certain channel or product. 2. Cost/campaign effectiveness by comparing ROI of each program.
• Prepare and review quarterly trade investment and ensure accuracy and efficiency of budget forecast/execution.
• Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as 1. Shortening claim lead time by creating bi-weekly closing meeting 2. Reduce approval time by shortening approval paths to be limited to key personnels, so that campaign/promotion can be executed in time to ensure effectiveness.
• Prepare plans of action for investment, using financial analyses on cost/overhead, mainly for marketing expense.
• Draw charts and graphs, using computer spreadsheets, to illustrate technical reports on efficiency of executed sales promotion & marketing expense.
• Inform investment decisions/optimize investment by analyzing financial information to forecast sell-out number and cost efficiency. Suggested budgetary changes to increase company profits.