business analyst Archives

Functional Consultant for Credit Guarantee Corporation, Malaysia for process design and implementation.
Requirement Gathering, Process Analysis, Strategy and Re-engineering in Corporate Banking domain.
Manage, test and co-ordinate implementation of new releases
Represented South African business on international user group discussions

Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
Lowered dealer complaints from 30 per day to 2 per week
Collaborate with American supplier on discrepancies and change requests

Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group
Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
Understand and communicate the financial and operational impact of any changes

Handling calls and meetings with Partners to improve the products from the feedback provided by Vtiger partners and Resellers
Maintain user confidence and protect operations by keeping information confidential
Prepare technical reports by collecting, analyzing and summarizing information and trends
Validate resource requirements and develop cost estimate models

Handled the business analysis process end to end, from discovery phase to deployment by implementing agile and waterfall methodologies
High interaction with clients and cross functional teams to gather requirements, and prepare solutions to the technical needs
Prepared use cases, epics, test cases, functional specifications, gap analysis, conducted system integration testing.
Analysed the business processes and designed various reports highlighting various KPI’s.
Assisted the project manager in scheduling projects, resourcing, budgeting, alternate approach and timelines.
Prepared project status reports along with issues and risk for each project along with contingency and mitigation strategy
Performed reconciliation on company data, extracted and analysed the company’s debtors. Prepared presentation to CEO weekly

Responsible for Gathering requirements and document these requirements for use within the project life cycle.
Participated in the creation of use cases and user expected results to ensure that software is delivered to end users
Planned and conducted third-party software analysis as needed for inclusion in the project solution.
Liaisoned with stakeholders to understand problems and opportunities, and recommended solutions to enable the organization to meet its goals
Ensured the requirements map to a real business need, are approved by all relevant stakeholders, and meets essential quality standards
Worked with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs.
Participated in reviews or inspections, in collaboration with the project team, to ensure the quality of work products.

Translated business user concepts and ideas into comprehensive business requirements and design documents.
Implemented and developed new business processes and strategies to enhance trade across global ports.
Provides Pre-sales support by understanding the business line and presenting the product demonstration.
Responsible for leading testing efforts, ensuring that issues are identified, tracked, reported on, and resolved in a timely manner.

Canada & Australia Visa consulting
Case file preparation for Permanent Residency,Visitor and Study Permit applications abroad
Client Data Management
Point of contact for Walk-in
Maintain strong working relationships with all clients and colleagues
Achieving monthly targets
Report generation on daily and monthly basis

Collaborated with management and external stakeholders to identify and implement changes to systems and processes to increase call center efficiency
Collaboration with the Testing team regards to internal and customer product bugs. Help the testing in writing the test cases to reproduce the Bugs locally
Collaboration with the marketing team to promote our product ad generate leads from different sources
Collaboration with Partnership team and customers on Reseller or Solution Provider requests

Responsible in conducting business process analysis, needs assessments and preliminary cost/benefit analysis in an effort to align information technology solutions with businessinitiatives. The primary focus is to analyze the business needs and help identify businessproblems and propose relevant and innovative solutions.
Translating the business and user requirements into structured specifications of functionality.
Act as the key interface between business and development teams in defining and influencing business requirements and support the development of appropriate system solutions in terms of articulating business requirements.
Analyze business processes and technical specifications for new systems and applications.
Produce other technical documentation such as design specifications, case studies andtest scripts.

Successful implementation of new processes and procedures to ensure a more efficient and effective process for the future
Business process knowledge/experience in Digital/ecommerce with a strong ability to identify and solve complex problems
Implement creative ways to improve our customer relationships and increase revenue by up-selling and promoting our leasing service on our e-commerce platform
Attending workshops in order to define user stories for our e-commerce platform’s features, create and prioritise stories that align with the strategic decisions
Reference related to e-commerce experience: www.tiklakirala.com

Requirement Analysis, Planning, Estimating and forecasting of stocks.
Wholesale and Retailing of Wrist Watches, Wall Clocks and Calculators.
Vendor management – Closing tickets by various vendors in ERP (In-house).
Meticulously analyzed complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention

MIS ManagementDashboard Report Daily MIS on TGT v/s Achievement i.e. Finance and Insurance , Dealer wise analysis through E dealer on Leads, test drives , bookings , Invoices v/s MBF business ,Tracking dealer wise , branch wise MBF penetration ,Take deep dive to identify dealer executive wise MIS to identify non contributing staff. Drive and challenge F & I Managers on their assumptions of how they will successfully execute their plans Analysis on lead management and audit the leads ,Data collection from field as per requirement of management ,Processing of data , Identifying the trends , presenting info and highlighting the gaps ,Follow up on PDD management ,analysis of new business opportunities ,Assist Product Head in Executive MIS management.
Quality ManagementImplementation of defined sales process. To create awareness among team members on quality front and motivate them. Ensure adherence to compliance. Defining benchmark for Quality parameters of Auto finance ex: Data input quality , FTR (First time right ), FTNR (First time not right ), Measurement of TurnAround Time , Approval Ratio to Applications , Approved but drop out , Approved but not disbursed , Tracking indirect rejects , Track portfolio parameters like non starters, Cheque bounce rate, campaign portfolio behavior , Tracking of daily and weekly reporting from field, Lead Management and analysis.To ensureresolution of customer complaints within specified TAT. Strengthen Quality management processes to improve Process Performance through various Quality Tools.
Business related competencies /Analysis and Solution DefinitionQuickly understand the business issues and data challenges of organization and industry. Identify organization’s strengths and weaknesses and suggest areas of improvement. Review and edit requirements, specifications, business processes and recommend proposed solution. Analyze and propose ways to improve anorganization’s structure, efficiency, or profits. Document analysis, business process descriptions, business analysis, task andworkflow analysis. Critically evaluate information gathered from multiple sources, decompose high-level information into details. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements. Identifying business needs and determiningsolutions to business problems. These solutions may include improvement of business processes, accommodating/incorporating new processes or strategic planning and policy development.
Technical Recommendation and Testing Participates testing efforts ,Ensures issues are identified, tracked, reported on and resolved in a timely manner. Be the liaison between the business units,technology teams and support teams. Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow. Works with team to identifyrequired changes. Communicates needed changes to development team.
Market intelligence – Develop awareness of competitors retail & finance offering, reacting to market changes and keep the overall Sales & marketing team updated. Maintain understanding of key market drivers, issues and players Provide regular and detailed communications of Product and Market status andchanges.
Workflow Management – workflow of all business processing including preparation of reports, charts, and other statistics to support and direct the salesdepartment.
Strategies Management – Manage and execute strategies to achieve the financial plan goals for Target Financial Services products and support growth and profitability. Preparation of annual business plan, finalization and rolling out the same to stakeholder for implementation. Use skills, experience and talents to be a part of groundbreaking thinking and visionary goals. As a Product Manager, will Assist product Head in Brand Partner relationship Management , P & L Tracking , Executive MIS Management and Business Intelligence, Customer & DealerRelationship Management towards CSI/DSI

Design, build & test and implement business processes across SKF factories within Asia Pacific with the help of IT Vendor
Helping Business with creation of Calculators (Premiums, Sum Assured and other insurance related amounts).
Provided comprehensive support to all end users and stakeholders through training and documentation
Prepared extensive cost – benefit analysis to support system and process changes

Oversee the daily performance of computer systems ensuring efficient service delivery and minimal down time.
Develop Business intelligence and analytics tools for operational and management strategic reviews that resulted in tactful decisions and improved efficiency in the business processes.
Develop training materials and procedures for new users and continuous training to highlight process improvements.
Confer with management, staff and users to establish requirements for new systems or modifications.
Continuous system analysis to determine, recommend and plan installation or modification of corporate systems.
Ensure adherence and compliance to established corporate policies, and procedures for satisfactory audit ratings.
Successful implementation of the Accpac, MS Dynamics 365, Orbfusion, Touchpoint and Gilbarco AFS system projects.

Identified issues with and implemented an automated work around procedure to correct faulty ledger postings into the SAP system
Elicited and documented business requirements for WMS
Analysed requirements and designed operating processes to train and support users to achieve business objectives
Provide feedback and advised management and users on discrepancies between system and business requirements
Design, develop, test and implement business procedures to ‘work around’ discrepancies, enabling business to achieve planned objectives
Developed interactive Excel macro interfaces and data downloads from Oracle database for month-end interest statements to dealers.
Determine and fix corrupted data, using SQL.

1.5 Years Experience as Business Analyst.
Understanding client requirements.
Providing customer support and solving client issues.
Tracking stories till its successful deployment.

Responsible for analyzing and documenting the Functional specification for the new interface (TP) for External payment message (SWIFT/SIC) sent from Murex.
Designed the MT210 SWIFT message for Murex and documented the functional specification.
Analyzed and Assisted in the Set up /Migration of CIF and Settlement instructions data (Nostro/Vostro)
Third level production support on payment or accounting issues (Functional issues)
Analysis and verification of cash postings sent to XBS from Murex and the breaks between cash and Pnl
Document Test concept, Plan and coordinate SIT, UAT – Present results to stakeholders.

Pilot Fee System
Vessel Booking System
Provide Reliability report to Finance to help in Budget allocation for Warranty Claims
Support as Data Quality advocate to ensure the ERPs intact and data is accurate

Ensuring Job Success Rate
Updating project status on the project management tools(Gitlab).
Reporting to San Francisco Office.
Analyzing the Project Risk and resolutions.
creating Requirement Doc.
Creating E-R Diagram (Rare)

Involved in developing E-commerce Android application for Retail market and actively involved in business Analysis .
Worked on customising Table views, List views, Tab bars and navigation bars.
Identifies performance metrics which establish baselines and track process improvement results.
Ensure process improvement methodologies, data analysis techniques, project management and implementation processes are followed.
Design, drive and deliver operational excellence through a ‘continuous improvement’ agenda based on industry recognized process management methodologies.
Facilitating process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.
Responsible for translating BRD into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.

Maintain the good business relationship with the various type of clients.
Gathering the Requirements and write the Possibility cases for project flow and performance.
Construct workflow charts and diagrams
Recommend controls by identifying problems; writing improved procedures
Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
KT give to the Project team.
Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions

This project is into Mobile Wallet Application Development, which is the latest trend in e-Money Transfers and Modern Banking system.
This project involves Mobile application where people can transfer funds to individuals, Make online recharge and pay bills for Phones, buy goods with online merchants and Wallet management.
Proactively monitor newly installed sites and report anomalies observed in the field
Co-ordinate with Customer Support team to get back the faulty to the Test Centre

Preparation and analysis of Profit/Loss Statements on a daily basis for Syndication deals
Reconciliation of financials with SAP numbers on a monthly basis
Market Observation and Analysis for radical macro and business specific changes
Application of relevant IFRS for accurate accounting methodology

The role involved a lot of data analysis and reporting, processing, analyzing, and projecting of data using MS Excel.
Designed a portal for the leads of the organization and automated the process of manual reporting of weekly and scheduled reports, which increased the efficiency in terms of time and utility.
Gathering requirements, creating Business Requirement Documents, Functional Requirement Documents, use case diagrams using Microsoft Visio.
Support in strategy for product developments by analyzing failure rate of existing product lines

Interacting with the customers and scheduling the online meetings to provide a demo on Vtiger CRM.
Provide demo on our product to clients and schedule Webinar session training to customers with the help of online meeting software’s like Goto Meeting, TeamViewer, etc
Analyzing and acquiring the Business requirements from clients and forwarding it to the operations team to check and assist in implementing it for clients
Providing implementation of Vtiger CRM and assisting the customer to customize CRM based on their business requirements
Taking up the CRM implementation projects until the period of completion
Collaboration with Development team, Testing team, IT operations team introducing new features, integrations, and enhancements in the product (Vtiger CRM)
Collaboration with the UI team on Usability issues and enhancements in the design and appearance of the product

Ensured enhanced processes and services are technically, operationally, and legally supported by analyzing and compiling business requirements solidifying successful implementation.
Strengthened risk mitigation techniques and improved process efficiencies while meeting stringent regulatory requirements.
Developed, coordinated, and implemented methodology and scope for multiple complex projects.
Utilized strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools, allowing development of improved and cost-effective business models.
Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements
Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications
Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives

Perform in-depth analyses on market trends and practices which led to the implementation of new marketing strategies and a 4.7% increase in revenue
Brief top management weekly with detailed analytical reports
Aid in the development of a novel sales strategy which saw an 8% increase in conversion
Analyze the trends and retention rates of over 1,200 accounts
Develop and recommend solutions for executive queries
Communicate regularly with high-level clients to understand consumer concerns and stay abreast of industry trends

Requirement gathering and providing solutions for Business Requirements
Developed DBMS for the client.
Identifying and documenting functional and non-functional needs.
Lead a scrum team of 11 members to deliver on time.
Hosting and attending Inception and Clarification sessions at Onsite from Inception Phase to Development Phase.
Highlighting and preparing for probable risks.
Performing periodic variance analysis.

Currently handling Kotak 811 digital banking portfolio. Major responsibilities include Customer acquisition using digitally enabled methods, customer retention, cross-selling, behavioral analysis, managing end to end customer journey starting from on-boarding to profitability, projections and forecasting, cost-benefit analysis, capturing comprehensive life stages of customer and optimizing controls and marketing analytics programme.
Worked for the private equity division performed a deep dive analysis of portfolio monitoring reports that captured about the company, competitors, industry, credit ratings, loan structuring and valuations and duly verified the reports and adjusted them to conform to client policies.
Learning Management System
Digital Media management

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