business analyst
- Set KRA’s for the development of the team
- Organised training sessions for the new team members
- Worked on preventing disconnects of Accounts. (Worked closely with almost all major service providers)
- Worked on US telecom service provider portals
business analyst
- Interviewed business clients to analyze their business requirements and recommend and design technological improvements to their business processes and operational procedures.
- Developed process mapping of current and future business processes.
- Dealt with clients from Germany, USA and UK.
- Performed Variance Calculations and Analysis
business analyst
- Convert disaster recovery documentation into uniform format as part of a team.
- Required to coordinate with team members to employ data entry and information comprehension.
- Liaise with team members to prepare documentation and plan daily and weekly timelines for work delivery.
- First project completed in 90 days in an industry that averages 10 months to completion; Client reported 40% reduction in processing time.
business analyst / network engineer
- Experience with Application Packaging
- Requirement analysis and writing clear specification documents as per SDLC methodology
- Proven experience leading requirements gathering activities, workshops and producing detailed functional documents and process maps in an agile development environment
- Experience in using JIRA and confluence
- Strong stake holder management, facilitation and communication skills across business and technical teams.
- Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment
business analyst
- Recommend investments and investment timing to investors, investment firm staff.
- Inform investment decisions by analyzing financial information to forecast stock trading conditions.
- Determine the prices at which securities should be syndicated and offered to trade.
- Prototyped new procedures and trained new users on software enhancements.
business analyst
- Responsible for validating client telecom invoices (EDI/Paper) as per the client business rules for trend variances, service optimization, third party charges, applied payments, adjustments, overpayment, misapplied payment, tracking credit receipt from third party for disconnected services and other credits from Vendors through TEM portal/application tool(Centralized telecom data for reporting, analysis)
- Accountable for auditing invoices against contract and tariff rates
- Interacted with the customers via email, phone and weekly conference call to resolve any collection challenges, reporting and discussing the progress of work
- Coordinated with the Vendor Customer Care / Project Managers for dispute resolution and any other billing issues and resolving it at the earliest
- Responsible for Invoice Processing/ Approvals, Service Ordering, Auditing and Contract Management
- Effectively defined and maintained Process flows
- Responsible for weekly / monthly reporting to the Client and to the end customer
business analyst
- Interacted with client and multiple partners for analysis of the issues in hand and presented weekly updates, dashboard status to the client & the management.
- Analysed and provided solutions to the level 3 issues at hand, triaged the solution with multiple internal and on-site teams
- Clients Engaged :
- Creating Change Request Documents
business analyst
- Practiced and championed in Agile Methodology.
- Embraced and advocated SAFe Agile.
- Excelled in presentation skills leading to represent Allstate India in enterprise level Town Halls taking place across the globe.
- Led a committee comprising of 8-10 members that had been responsible of holding countless business meet-ups, tech talks and town halls in the enterprise level across the globe. Facilitated such events frequently.
business analyst
- Requirement elicitation and coordinate activities across various Development teams so as to ensure timely Delivery of products.
- Perform Product configurations
- Documentation of the Configurations and creation of API document for the development team.
- Analysis of Key production problems and insuring timely redressal of issues.
business analyst
- Worked with a US-based think-tank to analyse healthcare and development issues globally, and to identify innovative solutions in Pharma, global health and healthcare delivery space
- Mentored my team on domain insights about the product.
- Alongside conducted requirements workshops and freelance training to inculcate business and domain knowledge to coach my peers.
- Researched and articulated documentations, instance, BRD and FSD documents.
business analyst
- Interacting with the client for requirement gathering, designing and reporting.
- Bridging the gap in domain understanding between the clients and technical team. Coordinating with the stakeholders to translate the business requirements into actual project plan.
- Creating Detailed Requirement Design Documents (DRD).
- Creating use cases, User Interface Designs, Report Specifications, Print Specifications and system to System Interfaces.
- Identifying areas for automation.
- Preparing test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases prepared.
- Working with the development team to get the bugs fixed.
business analyst / senior support technical executive
- Established user stories to enhance Test driven development.
- Identified the business cases that required to be further broken down in a granular unit to ensure adequate Jasmine testing frameworks.
- Proactively led and monitored the requirements to Scrum Team during scrum ceremonies (Backlog grooming, Planning, Stakeholder demo, Retrospection).
- Empowered and optimized the product backlog.
business analyst
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Interacted with clients to ascertain requirements and expectations for product and service.
- Worked on MySQL to create complex queries in order to find out the truck utilisation, GPS devices utilisation etc.
- Familiar with ZOHO and UXCAM dashboards.
- Provided support to number of users and helped in resolving issues asap through deep analysis.
business analyst
- Generated proposals with word and power point by aggregating input from development team & CEO.
- Supported commercial activity for Invoicing Commercial Analysis for Ongoing Projects.
- Increased Sales by establishing goals,overseeing performance.
- Monitored the requirements by working closely with counterpart teams to ensure successful functioning of the newly implemented services.
business analyst
- Facilitating daily scrum, product backlog grooming, estimation sessions, sprint planning and retrospectives with the team
- Developed a KIOSK application for the Cognizant associates to view and comment on the food served at Cafeteria.
- Procurement of equipment’s which is required for project completion.
- Collaborated with various stakeholders to accumulate information and exceeding in holding a view appropriate to describe the functional and non-functional requirements to the scrum team using user stories.
business analyst
- Arrange for the Production and see that the requirements go Live in their Main Server enabling the end user to use them.
- We conducted scrum meeting to update the statues of the project.
- Developed an application for end to end inventory and maintenance tracking of over 6,00,000 electrical assets across PAN-India
- Developed an energy dashboard for the executive leadership team to review KPI’s, consumption trends, break-up etc.
business analyst
- Prepare Integration document for iFoundry.
- Check if the Business Requirements are functioning properly in the software.
- Arrange Demo’s with Client and get their approval on the UI and Rating parameters
- Ensure that the Client gets all the Requirements implemented in their software correctly and within the deadline.
business analyst
- Prepared and supported production deployment
- Supported Penetration test (if any)
- Strong knowledge of Insurance system and application: Life Asia, BPM Workflow, CM, Landing page, Mobile app. Fluent of analysis/ developer tool: Balsamiq, Axure, WinSCP, Oracle SQL developer. Understood data structure of HTML, Jason, XML …
- Conducting business discovery sessions for the development of the data warehouse.
business analyst
- Provide existing Product Demo & gather Client’s Requirements.
- Perform GAP Analysis for new requirements.
- Create Wire frames & Process Documents for additional software developments.
- Post Production Testing & Release Note Tracking of Customized Software Release.
- Creation of User Manual for Customized Mobile Application.
- Provide technical support to junior staff or clients.
- Spoors Effort plus Tools Knowledge – Work Process, Forms, Routes, Employees, Customers, Reports, etc.
business analyst
- Led the scrum team as a co-product owner.
- Transformed well in viewing the product with the perspective of an end user. For instance, here, providing the customers with a seamless online quoting experience.
- Elicited requirements and assisted with the consecutive business cases.
- Organized requirements and aligned it in simpler segments for better and unambiguous understanding.
- Documented researches and evolution of new services implemented.
- Analyzed the high-level requirements leading to creation of ample business scenarios.
- Designed and developed activity diagrams, flowcharts, data flow diagram (DFD) to ease managing requirements and enhance the business process descriptions.
business analyst
- Creating project schedules and plans
- Mapping and documenting the business process
- Defining and documenting the IVR self-service requirement and blueprint documents
- Defining and documenting the asset policy
business analyst / implementation engineer
- Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats.
- Construct workflow charts and diagrams, studying system capabilities, writing specifications
- Improve systems by studying current practices, designing modifications.
- Monitor project progress by tracking activity, resolving problems, publishing progress reports, recommending actions
- Maintain user confidence and protect operations by keeping information confidential.
- Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes.
- Maintain user confidence and protect operations by keeping information confidential.
business analyst
- Requirement gathering, understanding the exact requirement and communicate the same across internal and external departments through documents such as minutes of meetings, requirement document, site survey reports etc.
- Conducting demonstration, handling and setting up demos for the new or existing products either by physical means or going onsite.
- Testing of software using Waterfall methodologies suggested by client in selective projects
- Implemented projects with the help of the technical team as well as the development team.
- Solution design, by understanding the client requirement designed various solutions with the help of technical team and the development team, The solutions designed were as follows
- Hands on knowledge of hardware products such as scanning and mobility devices (Worked on Android and Windows CE), biometric devices, RFID devices, CCTV Cameras (IP-Analog), Raspberry pi, Vehicle tracking, products with one conductor technology, fire safety devices etc.
- As a technical consultant implemented two international projects in the city of Batam, Indonesia.
business analyst
- Developed a web based application to cater the transportation needs of Cognizant associates across PAN India which supports around 43,000 + unique users/day.
- Integration of in-house system with third party tool for 24*7 live tracking of Cognizant cabs using the GPS signal received from the GPS devices fitted in the cabs.
- Eliminated 90% unnecessary effort spent in identifying the false alert by integrating the safety alert from third party tool with the trip details available in the in-house system.
- Replaced the manual vehicle attendance with GPS based attendance which has reduced an average of 27,000 $/month
- Integration of in-house system with third party tool for daily tracking of power, water and diesel utilization across 56+ Cognizant facilities which had reduced 40,880 man hours/year.
- Designed a system for online tracking of renewable and non-renewable power usage across PAN-India facilities which acts as a source data for the annual sustainable report of the organization.
- Worked with MEPZ SEZ developer commissioner, Ministry of Commerce department to automate the Central Salex Tax reimbursement process.
business analyst
- Handling Lead Generation Portal like Upwork, Freelancer & Bidding process
- Requirements analysis, requirements management and communication through various questionnaires and requirement gathering documents
- Create Requirements Specifications, Use Case Diagrams, High Level and Detailed Process Flows, Robustness Diagrams and Standardized a process that decreased requirements gathering and analysis time
- Mentoring Software developers & designers
- Responsible for thinking critically about the deliverables and plans for projects to ensure they align with the goals
business analyst
- To gather the requirements from Board Members, Stake Holders, Product Owners or Clients and analyse those requirements and provide appropriate solutions in various forms like new and innovative Products, Apps, Plugins, Extensions or Themes as per the requirements. Along with Preparing and Delivering BA artifacts such as Project Plan Documentation, Project Initiation Document, User stories, Use cases, Process flows and FSDs Documents.
- To supervise the Trainees / Juniors and help them learn about the workflow and technologies with which company is dealing and assist them while analyzing about various Products, Apps, Plugins or Extensions as per the requirements provided.
- Creating Use Cases, User Interface Designs, Report Specifications, Wire-frames using different tools like Visio, Axure, etc. Defining configuration specifications, business analysis requirements and interact with system architects and developers to ensure the system is properly implemented. And perform UATs of the Products, Apps, Plugins or Extensions and working with the development team to get the bugs fixed.
- Perform frequent competitor analysis and market analysis as per the requirement of the organization and frequently carry out dedicated analysis for the enhancements of already existing Products, Apps, Plugins or Extensions.
business analyst
- Data analytics and intereption
- Sales & Customer Relationship Management to new and existing customers within the Middles East and South East Asia., Contributed in development of marketing materials
- Gathered and organized information on problems & procedures.
- Defining and documenting the Knowledge management and information management requirements
business analyst
- Compiling the cloud based data warehouse specification
- Defining the system data transfer mechanism
- Defining the project reports
- Preparing test cases
business analyst
- Participated in whiteboard sessions,client interactions to understand business needs.
- Translated the business needs into requirements to document BRD and FRD.
- Conducted KTs and JAD sessions to have clarity over requirements.
- Modelled the wireframe screen mock-ups for documentation purpose.
- Prototyped the proposed outcome of the IT solution to give a clear idea to all the stakeholders about the functionality of the system.
- Modelled UML Diagrams and documented their specifications.
- We have develop our own userstories and prirotized them accoundingly and prictised in Agile scrum metholodigy.
business analyst
- Travel onsite to Client Location, conduct Requirement Workshops, and gather Business Requirements.
- Make a Business Requirement Document.
- Interact with the Technical Team and Delivery Manager and analyze the Requirements.
- Arrange Functional walkthroughs with the Client and get their consent on the Functionality part.
- Make Functional Specific Document and Functional Specific Workbook
- Ensure that the Client approves the Business Requirement Report, Functional Requirement Specification Document and other Requirement related document.
- Model the Coverages, Rating and Rules in iFoundry tool.