Professional Summary

Profile Summary (Relevant Experience 2 Years 11 Months)

· Master of Management Studies (MMS/MBA) from Mumbai University.

· 2 Years of experience as a Business Analyst- Microsoft CRM Implementation and Solution’s for esteemed Insurance and banking Clients

· Knowledge of Insurance Domain and Corporate Banking

· Understand and assemble the requirements from Business and Product teams

· Interact with multiple cross functional teams and be responsible for end to end delivery including Requirements gathering, Implementation, Testing and Rollout

· Hands on MS Dynamics CRM

· Define and control scope of project and create high level internal project plans for scheduled release.

· Carry out implementation of CRM following a detailed project plan

· Knowledge of SDLC methodologies and Designing wireframes with experience in project management

Employment history

Market Analyst, Lynch, Kiehn and Kuphal. Williamsonton, Colorado

Internship
Final Project: Comparative analysis of Investment options available in the Market

· Duration: 2nd May to 30th June

· Description: Complete Market Research, study and Report on three best toy making companies of the world (Lego, Mattel, Hasbro) who have currently switched in making Mobile Applications and Games

Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
Seek and provide information to help companies determine their position in the marketplace.
Gather data on competitors and analyze their prices, sales, and method of marketing and distribution.
Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data.

Business Analyst, Kreiger LLC. East Barryton, New York

Aug. 2017 – Oct. 2017

Client: Mahindra Insurance (MS Dynamics 365CRM Implementation) [ Onsite]

Implementation of MS Dynamics CRM to bring the Retail, Commercial and Corporate Channel users of MIBL on Single platform for effective handling of Customers. Modules covered under the MIBL Implementation:

· Renewal Collection

· Lead Management

· Customer Servicing

· Customer 360

Responsibilities:

· Requirements gathering and analysis by conducting workshops with business users

· Articulating Functional Specification Document, System Design Document and getting sign-offs

· Configuring basic customizations as per client’s needs.

· Carrying out UAT sessions for business user’s team of 30 people.

· Provide weekly status reports throughout the project upgrade to assist management eliminate risks and increase the likelihood of project success

· Visiting locations for giving CRM Training to users and conducting UAT.

· Preparing Demo Scripts and Training Manual.

Client: India First Life Insurance Company LTD (IFL)- (MS Dynamics 365 Implementation) [ Onsite]

Implementation of MS Dynamics 365 from CRM 2016 to bring users of IFL on single platform for effective handling of customers. Modules covered under the IFL Implementation:

· Service Management

· Corporate Lead Management

Responsibilities:

· Requirements gathering and analysis by conducting workshops with business users

· Articulating Functional Specification Document, System Design Document and getting sign-offs

· Configuring basic customizations as per client’s needs.

· Carrying out UAT sessions for business user’s team of 20 people.

· Preparing Demo Scripts and Training Manual.

Client: Indiabulls Housing Finance Limited – (MS Dynamics 365 Implementation) [ Onsite]

Implementation of MS Dynamics 365 to streamline all the processes and standalone applications being used by Client

Processes covered under the implementation are as follows:

· Customer Service Management (Query, Request and Complaints)

· Feedback Management

· Customer 360 Management

Responsibilities:

· Requirements gathering and analysis for different CRM modules of operations

· Understanding the business processes and recommend solutions for the problem statement

· Involved in discussions with business users and stakeholders to come up with feasible solutions

· Articulating Business Requirement Document, Functional Specification Document and getting sign-offs

· Creating Mock-up Screens

· Preparing Training Manuals.

Client: Birla Sunlife Asset Management Company (BSLAMC)- (MSD CRM 2016) [Onsite]

Implementation of MSD CRM 2015 to streamline all the processes and standalone applications being used by Client

Processes covered under the implementation are as follows:

· Customer Service Management

· Lead Management

Responsibilities:

· Requirements gathering and analysis for different CRM modules of operations

· Understanding the business processes and recommend solutions for the problem statement

· Involved in discussions with business users and stakeholders to come up with feasible solutions

· Articulating Business Requirement Document, Functional Specification Document and getting sign-offs

· Provide weekly status reports throughout the project upgrade to assist management eliminate risks and increase the likelihood of project success

· Creating Mock-up Screens

· Preparing Training Manuals.

Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated.
Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures.
Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.
Train users and promote security awareness to ensure system security and to improve server and network efficiency.

Coordinate implementation of computer system plan with establishment personnel and outside vendors.
Document computer security and emergency measures policies, procedures, and tests.
Demonstrate database technical functionality, such as performance, security and reliability.

IT Consultant, Gerhold LLC. Clintberg, Washington

Jul. 2015 – Jan. 2016

Clients: Singapore Post (Singapore), Reliance Energy, Panasonic etc.

· Capturing and articulating the as-is business requirements, identifying defects and inefficiencies and developing efficient business solutions for complex problems

· Provide weekly status reports throughout the project upgrade to assist management eliminate risks and increase the likelihood of project success

· Developing Business requirement documents and refining test steps and test cases/plans for new functionality covering all required scenarios and functional requirements

· Implementation of Microsoft Dynamics Products: Customer Relationship Management (CRM) Microsoft Dynamics Marketing (MDM), Social Engagement for Demo’s.

· Implementation of Business Processes in MS- CRM with ER& Flow Diagrams.

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.

Network within communities to find and attract new business.

Education

Eastern Bahringer, Alycemouth, Illinois

MBA, Marketing, Feb. 2014

North Pennsylvania University, Hillsside, Utah

Bachelor of Commerce, Accounting & Finance, Jan. 2012

Skills

Marketing Analysis

Skillful

Business Analysis

Experienced

Microsoft CRM

Experienced

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and Transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Employment history

Jul. 2019 – Present
East Greggbury, Rhode Island

Business Analyst/Project Manager, Stroman, Franecki and Howell

Various Projects which we have undergone through-

Criteria for assigning a PUC/dealer is organised by us.
leaders grading criteria has been introduced by us.
Now currently we are working on online order tracking process.

Mar. 2017 – May. 2017
South Edgar, California

Relationship manager, Haag Group

I have to meet customer and build a relationship with them. any problem which is not solve by employees will be forwarded to me.
I have to also take care of customer care department as a customer care manager.
We have to maintain a coordination with each department.

Education

Present

MBA: Marketing

South Goyette – Lake Maynard, Alaska

May. 2016

B.Tech: Mechanical Engineering

South Feeney – Lewishaven, Kansas

Skills

Willingness to learn

Expert

Data Analysis

Experienced

Planning/Event Planning

Expert

Adaptability

Creativity

Time Management

PERSONAL DETAILS

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and Transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Employment history

Feb. 2019 – Present
Garryhaven, Maryland

Business Analyst/Project Manager, Reinger, Breitenberg and Klein

Various Projects which we have undergone through-

Criteria for assigning a PUC/dealer is organised by us.
leaders grading criteria has been introduced by us.
Now currently we are working on online order tracking process.

Mar. 2017 – May. 2017
Daughertyberg, Wyoming

Relationship manager, Ebert-Heller

I have to meet customer and build a relationship with them. any problem which is not solve by employees will be forwarded to me.
I have to also take care of customer care department as a customer care manager.
We have to maintain a coordination with each department.

Education

Present

MBA: Marketing

Western Grady Academy – West Rocky, South Carolina

Feb. 2016

B.Tech: Mechanical Engineering

Western Wilderman – Stiedemannbury, New Jersey

Skills

Willingness to learn

Expert

Data Analysis

Experienced

Planning/Event Planning

Expert

Adaptability

Creativity

Time Management

PERSONAL DETAILS

Professional Summary

Business analyst in the fintech domain, managing product requirements and integrations with a focus on driving business .

I strive to achieve goals whether be professional/personal .

Most recent achievement would be cracking the Common Admission Test conducted by IIM Lucknow in 2017 with a percentile of 99.35 and admits from kozhikode, shillong and new iims .

Employment history

Business analyst, Wilkinson-Kiehn. East Royce, Minnesota

Aug. 2019 – Present

● Developed start-up and scaling cost estimates for business plans proposed to firm.
● Implemented user acceptance testing with a focus on documenting defects and executing test cases.
● Identified process inefficiencies through gap analysis.
● Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
● Mapped process activities to desired outcomes to rectify operational inefficiencies.
● Developed wireframes, site maps and content inventories.
● Recommended operational improvements based on tracking and analysis.
● Conducted interviews with key business users to collect information on business processes and user requirements.
● Researched and resolved issues regarding the integrity of data flow into databases.
●Setup and maintained a third party agency to drive company sales
● Documented business processes and analyzed procedures to see that they would meet changing business needs.
● Assessed the impact of current business processes on users and stakeholders.
● Conducted application knowledge sharing sessions to drive sales team.
● Automated processes for lead capturing , distribution .
● Automated source tagging for organization’s customer support for priority handling of paid customer tickets

Web and app developer, Altenwerth-Ernser. New Sidneymouth, Ohio

Oct. 2015 – Feb. 2016

Responsible for making the front end which would dynamically update based on customer allergies , preferred food items and combos available . Was part of a 2 man development team which was responsible for delivering the product .

Was given the responsibility of handling the mobile application development project to cater to the app crowd . Was able to successfully bring a webview of online website into a mobile .

Education

South Medhurst, Bergstromville, Kentucky

Bachelor of Engineering, Information Science, Jul. 2017

South Spencer, West Melvinfort, Minnesota

12th grade, Science, Dec. 2013

East Reynolds, Deliamouth, Maryland

High School Diploma, Mar. 2010

Skills

Business Analysis

Technical writing

Project management

Process establishment and analysis

Data visualization and analysis

Business communication

Professional Summary

Solutions-driven business analyst with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Seek opportunities for growth, learning new and emerging technology utilizes and enhances my skills to meet organizational goals.

Employment history

Business Analyst, Kuvalis Inc. New Jame, New Mexico

Sep. 2017 – Jan. 2018

Conducting Market research for identifying targeted verticals and geographies with mapping of prospective clients, business potential and solution offerings
Research on various IoT solutions and technologies available in the market and conducting GAP analysis with existing service offerings and competition
Contacting with prospective vendors for solution assessments
Identification of possible business engagement and synergy creation with alliance
Generating sales and marketing material like presentation, documentation etc. specific to customer as required by sales team
Liaise between clients and multiple internal teams to ensure timely and successful delivery of client’s solutions

Business Analyst, Carter, Zieme and Durgan. Vernettaberg, Iowa

Jul. 2014 – Jun. 2016

Managed the analysis and implementation of several large projects for Customer
Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations
Coordinated with three teams; handling all technical and functional issues
Knowledge of Expertise in System design and development required for business process
Excellent communication skills to manage and liaise with business and technical consultants to explore business process improvement opportunities.
Interacting with the client for requirement gathering, designing and reporting
Mentor and train personnel (10 associates) on policies and procedures regarding systems, development and troubleshooting.

Education

West Mueller, Grimesmouth, Rhode Island

MBA, Operations, Jul. 2017

Ondricka College, East Chrismouth, Texas

Bachelor of Science, Information Technology, Jul. 2013

Skills

Business Analytics

Project Management

Research Analysis

Client Relationship Management

Process Management

SQL

Tableau

Professional Summary

Over 8 years of experience inBusiness Analysis, Business Intelligence applications, Data Warehousing applications, Data Visualization, Data Analysis, Banking, Healthcare and consumer product domain. Strong understanding of Software Development life cycle (SDLC) Phases such as Requirement analysis, Design, Development, Testing and Deployment of Business Intelligence and Database Platforms.

Employment history

Business Analyst, Kemmer-Hoppe. Lefflerberg, North Dakota

Apr. 2016 – Present

Roles and Responsibilities Interaction with business to collect and understand Requirements.
Translated the business needs into system requirements by communicating with the business on non-technical level and with the System Analyst on technical level.
Used various transformations like Filter, Expression, Sequence Generator, Update Strategy, Joiner, Router, Aggregator and lookup Transformations to create mappings.
Extensively used Informatica client tools to extract data from different sources like flat files and Oracle.
Developed several complex mappings and reusable transformations to facilitate one time, Daily, Monthly and yearly loading of data. Configured the mappings to handle the updates to preserve the existing records using Update Strategy Transformation.
Used Talend Studio for creating, running the Batches, Sessions and scheduling them to run at specified time.

Business Analyst, Zieme Inc. Laurenmouth, South Carolina

Mar. 2013 – May. 2013

Responsibilities Understanding existing business model and new requirements.
Created workbooks and Dashboards using calculated metrics for different visualization requirements Drew upon full range of Tableau platform technologies to design and implement proof of concept solutions and create advanced BI visualizations.
Created Rich Graphic visualization/dashboards to enable a fast read on claims and key business drivers and to direct attention to key area Created side by side bars, Scatter Plots, Stacked Bars and Heat Maps according to deliverable specifications.
Published Dashboards onto Tableau Server and from there consumers would choose viewing medium Created extensive custom joins for blending data from several different data sources Helped customize Tableau Server with Company Logo and Company Pop-Ups Introduced several Levels of Dashboard Drill Down and Links to interrelated performance metrics.
Created and assisted users in Tableau dashboard development Coordinate new data development which includes the creation of new structure to meet business requirements.

Education

West Carter, Bergstrommouth, Michigan

Bachelor of Technology, Information Technology, Present

South Russel Institute, South Craig, Oregon

Intermediate, Maths, Aug. 2003

West Monahan, New Treyville, New Mexico

High School Diploma, Maths, Dec. 1993

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Ms-Access

Talend

Ms-Excel

SQL

Tableau Server

API Developement

Oracle, MySQL, SQL Server

Tableau Desktop

Professional Summary

To work in a healthy, innovative and challenging environment extracting the best out of me, which is conducive to learn and grow at professional as well as personal level thereby directing my future endeavors as an asset to the organization. Business Analyst with 1 year experience supporting business solution software and analyzing business operations. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your company.

Employment history

Business Analyst, Schulist LLC. O'Konbury, California

Jan. 2018 – Present

Engage client to gather software requirements/business rules, and ensure alignment with development teams
As liaisons between the business community and technical solution providers in a given project, these highly-skilled professionals may ensure that requirements are addressed before a technical solution is designed and implemented.
Identify and reconcile errors in client data to ensure accurate business requirements.
Draft and maintain business requirements and align them with functional and technical requirements.
Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

Business Coordinator + QA, Maggio-Kuhn. New Evelin, North Dakota

Oct. 2016 – May. 2017

• Qubedynamics Technology solution is IT Development Company. Business coordinators work in nearly every industry. The job can be stressful because coordinating logistical work may be very fast paced. Creating Businesses in database based on target.

• Operations must stay on target. Work schedules typically occur during regular business hours but may require overtime.

• A business coordinator need to check requests as well as answer the phone and take messages as part of her day-to-day administrative duties in the office.

QA (Quality Assurance) 1-3-2017 – 5-8-2017 (6 months)

• Black box testing on web applications on the basis of test strategies.

Education

Southern Idaho Academy, Rolandohaven, Tennessee

MCA, Computers, Present

Northern Kuhic Academy, Joantown, Hawaii

B.com With Computer Application, Computers, Jul. 2015

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Project Management

Documentation

HTML

C

PHP

Professional Summary

Analytical, results-driven recent graduate eager to utilize skills and knowledge gained through education and experience to assist organizations in developing and executing marketing strategies to drive business growth. Exceptional communication skills and a strong ability to lead teams through demanding situations. Advanced technical knowledge CRM, and Google Analytics.

Employment history

Business Analyst, Waters Group. Daughertyshire, New Jersey

Nov. 2018 – Present

Analyze data gathered and develop solutions or alternative methods of proceeding.
Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
Gather and organize information on problems or procedures.
Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
Measure and assess customer and employee satisfaction.
Measure the effectiveness of marketing, advertising, and communications programs and strategies.
Prepare or edit organizational publications for internal and external audiences, including employee newsletters and stockholders’ reports.
Develop pricing strategies, balancing firm objectives and customer satisfaction.

Social Media Analyst, Price-Wiegand. Marianochester, Michigan

Dec. 2017 – Jan. 2018

Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.
Integrate online retailing strategy with physical or catalog
Transfer digital media, such as music, video, or software, to customers via the Internet. retailing operations.

Education

West Hirthe, Freddiefort, New Hampshire

Bachelor of Engineering, Engineering, Dec. 2017

Skills

Campaign execution

Campaign Management

Stakeholder's Management

Vendor Management

SQL

Professional Summary

Analytical, accomplished, professional Business Intelligence (BI) Analyst with over 7 years of experience in multifaceted roles requiring project management, data analysis and programming languages. Skilled in the areas of financial research, data transformation and analytics. Motivated and eager to advance my career with a growth-oriented, technically-advanced organization.

Employment history

Business Analyst, Spencer-Abbott. Spencerview, Georgia

Aug. 2018 – Present

Spend Analysis: Conduct deep dive review of Agent Bank and FMI fees to suggest improvements and highlight potential cost saves for the bank.

Data Transformation and Analytics:
Identifying manual touch points across different operations within network management.

Excellent understanding of business requirements gathering, translating requirements into specifications and application design.

Highly proficient in writing user stories, creating use Cases, use case diagrams, workflow diagrams

Identifying the right digital tool and automate business processes using different technologies such as VBA/Macros (automation), Xceptor (data transformation robotics tool), Alteryx (ETL tool).

Build and published interactive dashboard on Tableau (data visualization tool) for senior stakeholders and line of business.

Involved in training of end users and documenting training manuals.

Key Accomplishments:

Automation of Risk Model using Alteryx:
Use of Alteryx as a tool to calculate the risk rating at an entity using key risk drivers (such as Values, volumes, country risk etc) at an entity level. The Methodology takes external sources of information to assess both the market and entity risk i.e. before any due diligence is undertaken to determine residual risk.

The automation reduced the manual intervention by 90% and saved 480 hours of man hour.

Automation of Prime Market Fact Sheet and SSMPA (Settlement System Market Practice Assessment) reports using Xceptor:
Use of Xceptor as a tool to create client facing publication providing information about investment in the securities market for the clients , thereby enhancing the Line of business offering by leveraging new tools to automate the process.

The automation reduced the manual intervention by 70% and saved 390 hours of man hour.

Quality Assurance dashboard using VBA:
Use of VBA as a tool to create a dashboard for the controls team to identify the anomalies and gaps in the Final Assessment report. The automation has helped the team to publish reports on a real time.

Post automation, the process took only 3 to 4 minutes (initially took 5 working days) to publish report thereby reducing errors and increase overall efficiency by 95%. The man hour saved is 480 hr.

Network by Numbers Tableau dashboard:
The network by numbers dashboard represents the Spend, Asset under custody, Volumes and efficiencies (saves) for line of business partners.

Business Analyst, Gerhold-Torphy. East Marlystown, New Mexico

May. 2016 – Jul. 2016

Primary responsibility was to manage MIS, business reporting for the equity research strategy team.

Prepare annual PnL and monthly scorecard containing information such as client revenue, gross commissions, activity revenue, starmine, management access, Vetting, morning call for each analyst and overall department.

Develop and deliver metrics and analysis, which helped the management make strategic decisions and drive a controls culture.

Analyzing and interpreting data and making comparative analysis, identifying trends, recommending actions to management.

Collating information from different sources and unifies it into MS Access database.

Communicate & liaise with internal and external teams for resolution of reporting queries.

Ensures data quality, accuracy, timeliness and completeness of adhoc reports.

Build reports/ dashboards using VBA/Macros (automation).

Assistant Vice President, McDermott-Emmerich. West Tomi, Wyoming

Nov. 2014 – May. 2015

Create monthly, quarterly and year-end reports required to support resource planning, performance reviews.

Updated broker vote’s in broker vote tool and create monthly analyst scorecard.

Performed data analysis on various data sets such as Publication reports, vetting’s, headcounts, corporate access, client service, emails, dialer calls etc.

Prepared management presentations and global performance scorecard for senior management every six months illustrating business performance and goals.

Automate projects using VBA and advanced excel.

Assist the research team in updating and preparing Equity Research Sell Side models during earning release.

Developed financial models and forecast company earnings to estimate future stock performance based on multiple valuation approaches like DCF, relative valuation, SOTP.

Knowledge of data sources like Thomson and Bloomberg.

Senior Analyst, Lehner, Wisozk and Bernhard. South Charleytown, Delaware

Feb. 2012 – Jun. 2012

Responsible for analyzing financial reports and financial projects for investment bankers.

Prepared financial models and analyzed company’s future growth and market trends by analyzing financial ratios.

Prepared benchmarking analysis to study, analyze and project industry and market trends.

Conducted financial research on private and public companies.

Prepared financial models such as trading Comps, transaction Comps, and DCF.

Knowledge of data sources like Thomson, Reuters, and Bloomberg.

Prepared company profiles highlighting key financial parameters, Business activities, ownership Details, SWOT analysis Management profile and Investment parameters.

Education

West Heathcote University, New Young, Delaware

MBA, International Business & Finance, Feb. 2011

East Prohaska Institute, Maritaview, Kentucky

Bachelor of Science, Electrical Engineering, Feb. 2008

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Advanced Excel

VBA

Alteryx

Xceptor

Tableau

SQL

Python

R

Advanced Excel

VBA

Alteryx

Xceptor

MS Access

SQL

Tableau

R

Python

R

Tableau

Python

SQL

Advanced Excel

VBA

Xceptor

Alteryx

Professional Summary

– A technocrat with around 3.8 years of qualitative and rich experience in IT Industry
– Knowledge in areas of testing, application maintenance and enhancement, service delivery and operations
– Domain knowledge in communications, media and technology (CMT)
– Possess a flexible and detailed oriented attitude with analytical and problem-solving abilities

Employment history

Business Analyst, Fritsch-Reinger. Alexismouth, Illinois

Feb. 2020 – Present

Analyze data gathered and develop solutions or alternative methods of proceeding.
Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
Gather and organize information on problems or procedures.
Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
Design, evaluate, recommend, and approve changes of forms and reports.

Test Engineering Analyst, McClure, Huel and Simonis. North Brentonberg, Idaho

Aug. 2017 – Apr. 2018

Design test plans, scenarios, scripts, or procedures.
Test system modifications to prepare for implementation.
Document software defects, using a bug tracking system, and report defects to software developers.
Identify, analyze, and document problems with program function, output, online screen, or content.
Monitor bug resolution efforts and track successes.
Plan test schedules or strategies in accordance with project scope or delivery dates.
Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
Document test procedures to ensure replicability and compliance with standards.
Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
Develop or specify standards, methods, or procedures to determine product quality or release readiness.
Investigate customer problems referred by technical support.
Monitor program performance to ensure efficient and problem-free operations.
Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.
Identify program deviance from standards, and suggest modifications to ensure compliance.
Conduct historical analyses of test results.

Education

West Howe, Crooksmouth, Arizona

MBA, Technology Management, Dec. 2018

Wuckert University, Port Eladia, Michigan

Bachelor of Engineering, Computer science, May. 2015

Northern North Dakota Institute, South Alexander, South Carolina

Higher Secondary Course, Sep. 2011

Franecki Academy, Jeremiahburgh, Wisconsin

Secondary School Course, Dec. 2009

Skills

Basics of SQL, HTML, Java

JIRA tool

Prototype Designing

Manual Testing

Professional Summary

I am an analytical, accomplished, professional Business Intelligence (BI) Analyst and experienced Salesforce Administrator with over 4 years of experience in multifaceted roles requiring project management, business development, and solutions architecture. Skilled in the areas of agile development, DevOps delivery, and data analytics. Motivated and eager to advance my career with a growth-oriented, technically-advanced organization as Salesforce Consultant , Administration and Business Analyst

Employment history

Senior Business Analyst / Senior Salesforce Admin, Daugherty-Greenfelder. Richmouth, Nebraska

Mar. 2009 – Present

Working at GCOMM for 10+ years I have been experiencing different paths inside the company

Project Management Role
- Work with Sales and Service Delivery Team to understand project scope of work and coordinate customer on delivering solution in time and budget
Software System Administration Role
- Modify existing in-house IT system to correct errors, to adapt it to new business requirements, and work with system vendor to upgrade interfaces and improve performance.
- Analyze Cross Department business process to determine, recommend, and plan installation of a new system
Commercial Billing Analyst
- Assist CFO on billing analysis, financial reports , business strategy planning and execution
Senior Business Analyst and Salesforce Admin
- New CRM – Salesforce : building new CRM System on Salesforce
- Data Migration Project from historical information system to new Salesforce
- Work with senior management team on work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis and further provide the analysis report and suggestion

Project Coordinator, Kshlerin Group. Joelshire, North Dakota

Sep. 2002 – Jun. 2003

Project Coordinator
My main responsibility was in charge of project implementation, which was to ensure project progresses controlled on schedule and within budget including defining project SOW, document management, cross-dept. coordination, preparing project status reports and liaise with cross-depart management.

The below are my most notable projects :

Taipei City Bus Multi-Media Broadcast System Integration project ( Nov 2003 – July 2004)

Taiwan Rocsat 3 Satellite Program ( Jan 2001 – Feb 2004)

Government Tender projects
Others
- Presales: Besides my project coordinator, I also worked in alliance with the DVR (Digital Video Recorder) sales team to provide them solution design and consultative recommendations to drive customer specific solutions to sales closure.
- International Sales Representative for Digital Video Recorder (acer home brand)

International Sales Representative, Christiansen, Denesik and Abbott. Port Bryon, Ohio

Aug. 2001 – Sep. 2001

International Sales Representative and Assistance to CEO
My main responsibility was to assist vice president to develop marketing strategies and channel distribution, to manage product promotion and to coordinate cross dept. meeting and daily schedule. This job has given me the opportunity to enhance my communication skill, team-work skill and expand my knowledge of management.

Answer customers’ questions, and provide information on procedures or policies.
Represent company at trade association meetings to promote products.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.
Coordinate activities of departments, such as sales, graphic arts, media, finance, and research.

Accomplishments

Awards

Education

Gleichner University, East Katheleenborough, New Mexico

Master of Science, Human Resource and Management, Nov. 1999

South Kautzer University, Hudsonberg, South Carolina

Bachelor of Science, Economics, Jul. 1998

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Computer Skil

Communication Skill

Business Porcess Analytical Skill

Salesforce.com

Project Managment

Languages

Englsih

Chinese

Professional Summary

Analytical, accomplished, professional Business Intelligence (BI) Analyst and Developer with over 10 years of experience in multifaceted roles requiring project management, business development, and solutions architecture. Skilled in the areas of agile development, DevOps delivery, enterprise data warehousing, and data analytics. Motivated and eager to advance my career with a growth-oriented, technically-advanced organization as a Chief Information Officer.

Employment history

Business Analyst, Effertz-Jacobson. Whitemouth, Alaska

Jan. 2018 – Present

Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Business Analyst, Schaden and Sons. Bednarbury, Arkansas

Aug. 2015 – Present

Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Education

East Arkansas College, East Lorri, North Dakota

Master of Science, Computer Science, 2014

The Alaska University, North Jennineton, Montana

Master of Science, Computer Science, 2014

Skills

Project Management

Skillful

Business Analysis

Experienced

SQL

Experienced

Professional Summary

Having 3 years 11 Months of Experience In the field of IT and Non-IT industry. Worked as a Project engineer and have worked close with Excel Reporting, Route optimization, advance Excel, Pivot Table functions. Currently working as a Business Analyst and have achieved completing the Quality check tool and the Warranty Claim tool for the Client within the timeline.

Employment history

Project Engineer, Tremblay Group. Janeneport, South Carolina

Sep. 2017 – Present

Optimizing the Route Using Google Maps
Documenting, Reporting with appropriate data
Making Calculations using some of the Excel formula’s
Compile, sort and verify the accuracy of data before it is entered.
Store completed documents in appropriate locations.
Compare data with source documents, or re-enter data in verification format to detect errors.
Locate and correct data entry errors, or report them to supervisors.
Applying Pivot Tables for the data and filtering out the necessary data
Fetch the exact values using Excel Formula’s

Business Analyst, Von, Maggio and Schroeder. Bechtelarhaven, New Jersey

Dec. 2019 – Present

Gather and organize information based on the Client Requirements.
Creating workflow of the Process using the Value Stream Mapping tool.
Design, evaluate, recommend, and approve changes of forms and reports.
Analyze data gathered and develop solutions or alternative methods of proceeding.

Education

Western Torphy Institute, East Elmer, California

Bachelor of Engineering, Electrical and Electronics Engineering, Jan. 2015

The Utah University, East Lue, Mississippi

Diploma, Electrical and Electronics Engineering, Jan. 2012

Western Aufderhar Academy, South Kyung, New Jersey

Apr. 2008

Languages

Kannada

Native speaker

English

Fluent

Hindi

Conversational

Japanese

Basic

Tamil

Conversational

Skills

MS Office

Experienced

Decision Making

Experienced

Adaptability

Expert

Time Management

Expert

Communication

Experienced

Project Management

Skillful

Declaration

Professional Summary

Business Analyst with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Bringing exceptional problem solving skills and commitment to ongoing professional development and research, ensuring innovation in management.

Employment history

Business Analyst, Kling, Rodriguez and Gottlieb. Andersonbury, Oregon

Jan. 2019 – Present

Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
Communicate client’s business requirements by constructing easy to understand data and process models.
Automate ETL processes, making it easier to wrangle data.
Load and Transform Data via scripting languages and tools (eg. Python, R).
Design and develop automated dashboards to monitor and highlight key trends, drivers, and anomalies.
Build efficient data models using industry best practices and metadata for ad hoc and pre-built reporting.
High degree of ownership and a drive to solve some of the most challenging data and analytic problems.
Produce quality, innovative, debuggable, testable and maintainable code.

Analyst, Gibson-Kertzmann. Port Arturomouth, Nevada

Feb. 2018 – Jul. 2018

Advanced SQL skills, fluent in R and/or Python, advanced Microsoft Office skills, particularly Excel and analytical platforms.
Understanding of data warehousing and building new DW tables.
SQL Knowledge.
Identifying patterns and trends in data sets.
Providing technical expertise on data storage structures, data mining, and data cleansing.
Generating reports from single or multiple systems.

Education

Eastern Huels, Stammshire, Utah

Bachelor of Technology, Electronics and Communications Engineering, Oct. 2017

Skills

R

Experienced

Amazon Web Services (AWS)

Skillful

ETL Pipelines

Experienced

Amazon Web Services

Experienced

Data pipelines

Experienced

Project Management

Experienced

Python

Skillful

SQL

Experienced

Analysis

Experienced

VBA

Experienced

Professional Summary

Analytical, accomplished, professional Business Analyst and Developer with over 3 years of experience in multifaceted roles requiring project management, business development, and solutions architecture. Motivated and eager to advance my career with a growth-oriented, technically-advanced organization.

Employment history

Business Analyst, Wilkinson, Ryan and Leffler. Shalaview, Illinois

Aug. 2019 – Present

Ensure that the design and operation of the BI solutions are appropriate to meet the information and decision support requirements of the business.
Liaise with business analyst to develop BI solutions.
Define configuration specifications and business analysis requirements

Provide the highest level of customer support to users
Act as a liaison between Users and Development team
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to customers

Application Developer – Client Data, Volkman and Sons. Port Gary, Alaska

Feb. 2016 – Apr. 2016

Data Profiling from Database according to requirement

Data Provisioning using automated tools, SQL job
Transforming data to target system specific data using ETL tool -Talend

Synchronizing Data to the specific environment

Carry out Manual Testing for the data Provisioned.

Responsible for Pre-delivery Sanity Checks

Post Delivery Data Issue resolution

Communication with Data Assessment and Project Team.

Education

Western Lind, Stiedemannport, Delaware

Master of Science, Business Analytics, Present

Eastern Bechtelar University, West Ahmed, Tennessee

Bachelor's of Engineering, Information Technology, Mar. 2015

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

SQL

Data Analysis

Tableau

ETL – Talend

Professional Summary

A competent professional with 3 years of experience in Business Analyst-IT with in-depth knowledge of business processes in Insurance industries. Known and recognized for working collaboratively across all levels and with all constituencies to understand and solve the problems through effective use of systems and technology. Proven success in delivering the projects within budget and specified time frames.

Employment history

Business Analyst, Lehner LLC. Manteborough, Delaware

Jan. 2017 – Present

Defining the scope of the project
Elicitation & gathering project requirements
Gathering and eliciting requirements, discussing and understanding business requirements with clients, translating and simplifying business requirements into easy to understand and implementable technological solutions through extensive documentation in the form of Business Requirement Documents (BRDs) or Change Requests, Process Work flows, Flow Diagrams / Flowcharts and Project Plans.
Requirement specification
Documentation in the form of Business Requirement Documents (BRDs) or Change Requests, Process Work flows, Flow Diagrams / Flowcharts and Project Plans.
Translating requirements to the team
After a requirement specification is written and reviewed by stakeholders, it is presented to the development team. Helping the team to understand all requirements correctly and get answers to all questions that they might have.
Performing acceptance testing
Assisting in and developing Business Scenarios and Test Cases for UAT and Regression Testing. Coordinating and overseeing all phases of the Software Development Life Cycle (SDLC) from Analysis, Design,Development and Testing right up to Deployment, and Support; primarily using the Waterfall Model. Preparing documents, manuals and presentations to serve as guides of new functionality and providing training and demos to users in new features and in using the system effectively.
Project Management
Project Monitoring Project Progress and Tracking issues and requirements through JIRA and facilitating their timely closure.
Designing Automated Solutions for existing process
Identifying opportunities for automation and devising and suggesting solutions to automate business processes by empowering users to handle the said activities through the system itself thereby reducing manual labor.
Product Owner
Assuming complete Product ownership of the company’s various portal & application which includes
1. Online Sales- https://www.religarehealthinsurance.com/
2. Online Renewals – https://www.religarehealthinsurance.com/
3. Lead Management System-New Business.
4. Lead Management System-Renewals

Projects Handled:

Project Title: Payment & Renewal Journey Revamp
Technologies: PHP, Laravel, html, css, Angular JS
Description: Streamlining the login journey for customers

Project Title: Smartech Implementation
Description: This helps in setting up right customer communication in an automated way.

Project Title: Automated Lead Allocation
Description: This helps in assigning lead to most eligible callers waiting in queue based on his skill set.

Project Title: Cookie Profiling
Description: Cookie profiling helps to target potential customers and obtain a possible product purchase from them by knowing a user’s browsing habits, including sites visited, age, marital status, and political and religious affiliations.

Claims Engineer, Collins, Fay and D'Amore. North Randyfurt, Montana

Dec. 2014 – Jan. 2015

Visiting accident/loss scenes such as residential properties and workplaces.
Liaising with a range of professionals including the police, medical staff, solicitors and loss adjusters.
Writing reports and completing paperwork.

Education

The Rhode Island College, East Demetriusfurt, New Hampshire

Bachelor in Technology, Electrical & Electronics Engineering, Feb. 2013

Awards

Additional information

Declaration

Languages

English

Hindi

Telugu

Skills

User Acceptance Testing

Project Management

Creative Thinking & Problem Solving

Documentation & Writing Skills

Stakeholder Management

Time Management

Process Modelling

Strong Leadership

Ability to work in a fast-paced environment & work with cross-functional teams

Stakeholder Meetings

Professional Summary

Adaptable, open-minded, analysis professional with over 10 years of experience including Support Analyst & Business Analyst roles eager to join a respectable, customer-focused organisation as a Business Analyst. Armed with a good exposure to technology, detail-oriented with exceptional organisation & communication skills and an intent to exceed expectations on every assignment.

Employment history

Business Analyst, Jaskolski, Cruickshank and Kris. Erdmanbury, Mississippi

Jun. 2019 – Present

I am currently undertaking the role of a Business Analyst on 2 audit based applications called SMART – iEnable, SMART – GSCC & GSCC. As part of my roles and responsibilities, I do the following:

Conducting requirement meetings with business stakeholders
Drafting Functional Requirement Specification documents
Conducting IT FRD Review Meetings
Reviewing test cases prepared by Quality Assurance team
UAT execution

Senior Support Analyst, Russel Group. East Thomasinaport, Colorado

Aug. 2018 – Sep. 2018

Resolving support issues
Performing monthly data uploading support activities
Communicating with business stakeholders regarding their issues and resolving them
Drafting support related documents
Root causal analysis of issues

Programmer Analyst, Torphy, Ullrich and Franecki. North Hans, Missouri

Apr. 2016 – Aug. 2016

Resolving daily customer support tickets
Root causal analysis of issues
Performing code enhancements, SQL queries
Speaking to customers directly for resolving their concerns
Documenting user manuals
Monitoring and guiding team members

Education

North Oregon College, West Nelly, Illinois

Post Graduate Diploma of Management, Banking & Finance, Apr. 2015

Northern Hilpert, Lake Brittniland, Louisiana

Bachelor of Engineering, Computer Science, Nov. 2010

Languages

English

Malayalam

Hindi

Marathi

Skills & Strengths

Sincere

Punctual

Good Listener

Analysis

Communication

Tools known

Other Skills

Professional Summary

Having taken up the role of a Business Analyst, for 3 years in IT Industry now, my work remains divided in two sections majorly:

Assemble, participate and facilitate the requirements gathering phase. With partnering alongside the Stakeholders, leading to creation of a detailed business analysis based on adaptations with our customers’ need.

The second part includes monitoring, guiding and motivating my scrum team- the developers and testers. Creation of user stories with the customers’ perspective and further streamlining it for ease of understanding to the team.

Additionally, my work included outlining problems, additional opportunities and solutions that help achieve the business’ goals.
My vision is to champion, coach and empower the strategic plans having to lead the organization to shine through new boundaries.

Employment history

Business Analyst, Schulist and Sons. South Christa, Massachusetts

Mar. 2019 – Present

Led the scrum team as a co-product owner.
Transformed well in viewing the product with the perspective of an end user. For instance, here, providing the customers with a seamless online quoting experience.
Elicited requirements and assisted with the consecutive business cases.
Organized requirements and aligned it in simpler segments for better and unambiguous understanding.
Documented researches and evolution of new services implemented.
Analyzed the high-level requirements leading to creation of ample business scenarios.
Designed and developed activity diagrams, flowcharts, data flow diagram (DFD) to ease managing requirements and enhance the business process descriptions.
Collaborated with various stakeholders to accumulate information and exceeding in holding a view appropriate to describe the functional and non-functional requirements to the scrum team using user stories.
Monitored the requirements by working closely with counterpart teams to ensure successful functioning of the newly implemented services.
Established user stories to enhance Test driven development.
Identified the business cases that required to be further broken down in a granular unit to ensure adequate Jasmine testing frameworks.
Proactively led and monitored the requirements to Scrum Team during scrum ceremonies (Backlog grooming, Planning, Stakeholder demo, Retrospection).
Empowered and optimized the product backlog.
Mentored my team on domain insights about the product.
Alongside conducted requirements workshops and freelance training to inculcate business and domain knowledge to coach my peers.
Researched and articulated documentations, instance, BRD and FSD documents.
Practiced and championed in Agile Methodology.
Embraced and advocated SAFe Agile.
Excelled in presentation skills leading to represent Allstate India in enterprise level Town Halls taking place across the globe.
Led a committee comprising of 8-10 members that had been responsible of holding countless business meet-ups, tech talks and town halls in the enterprise level across the globe. Facilitated such events frequently.

Associate Consultant, Corkery-Sauer. New Chasport, New Jersey

Jan. 2016 – Mar. 2016

Analyzed requirements, redesigned functional specifications and performed risk analysis to see the impact from introducing Term Life Insurance bundled with already existing products in Allstate Online Insurance followed by development of the same using TDD.
Building new features and components for Allstate Shopping Cart project, which is a web application to provide users with a seamless experience in online quoting and further purchase policy of multiple products such as Auto, House & Home, Renters, Motorcycle and Off Road Vehicles.
With Shopping Cart, instituted and facilitated test driven development.
- Skill – C#.net with Web API, Jasmine, MOQ framework
- Tools – Jenkins, Octopus, JIRA, Github, SonarQube and VS 2015.
Collaborated in the development of Allstate Online Sales (AOS) project, which was a change to modernized approach to the existing New Quote 2 application.
- Skill – Angular 1.x, JavaScript, C#.net, Web API, Jasmine.
- Tools – Jenkins, Octupus, JIRA, Github, TFS and VS 2015/2012.
Obtained insight about Responsive Web Design project with AOS .
Interacted with Product Owners to gather requirements, analyzing technical feasibility and holding subsequent discussions with the team.
Adapted and outperformed Agile Scrum Methodology.

Education

Northern North Carolina College, Miborough, Kentucky

Bachelor of Technology, Computer Science Engineering, Feb. 2015

South Ohio Institute, New Elenor, New Mexico

+2 in Science, The Central Board of Secondary Education, India, May. 2011

Western Bogan Academy, New Borisstad, Massachusetts

10th Boards, The Board of Secondary Education, Assam, Oct. 2009

Skills

Certified in AINS-24A.

Eloquent communicator – writing and verbal.

Leading Stakeholder meetings, conducting Agile Quarterly and sprint ceremonies.

Office 365 viz. Word, Excel, Publisher, PowerPoint, Access, Outlook.

Articulation of requirements, critical thinking and evaluation of problems.

Documentation of functional and non-functional requirements.

Proposal Development – Team management

Presentation & Communication Skills

Professional Summary

Highly motivated, dynamic and result oriented Business Analyst professional with 6+ years of experience in Information Technology exclusively
handling and managing customer requirements, managing projects from concept to completion. Planning and building effective strategies for the
deliverables. received considerable amount of success in customer relationship management and stake holder management.Adaptable and
transformational leader with an ability to work both as a team player and also an individual
contributor

Employment history

Business Analyst / Project Manager, Hickle, Cormier and Bailey. Farrahmouth, Mississippi

Aug. 2018 – Present

Played the dual role of a Project Manager & Business Analyst. The core responsibilities included time and resource management,
scope management, issue and risk management and project execution, while managing a sizable team of twelve.

Worked exclusively with customers from telecom, banking, insurance and e-commerce verticals, providing BAU solutions managed as both cloud operations and On-primise.

Worked closely with development teams, QA teams, and project teams and contribute to the overall success of the project
Driving and tracking initiatives around the development and continuous improvement of the deliverable
Provide mentoring and guidance to the team
Identification and management of any risk or issues which may be noted during the project’s life span.
Assist with UAT planning; write and review test scripts, manage UAT testers; manage the defect resolution process and participate in testing at times
Assist business users in the coordination, development and performance of in-depth tests for User Acceptance Testing and other post-implementation support
Overseeing the performance, health, and budget for projects they manage

Software Engineer UI, Schmidt, Collier and Cassin. Beaufort, Pennsylvania

Jun. 2015 – Oct. 2015

Worked collaboratively with product teams to deliver User Interface designs
Worked closely with product engineering teams to forma strategic definition, planning, Architecting User journeys
Conduct user experience assessment develop and map user experience journeys
Develop UI layouts, controls, labels and graphical elements for both desktop and mobile interfaces

Graphic Deigner, Boyer Inc. Bergnaumland, Iowa

Apr. 2013 – Dec. 2013

Design web layouts, graphical elements for desktop and mobile interfaces.
Illustration of a concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.
Preparation rough drafts and present ideas
Worked on Adobe Photoshop, Illustrator, InDesign, for design conceptualism
Amend designs after feedback
Ensure final graphics and layouts are visually appealing and on-brand

Education

Carroll College, New Lurline, North Carolina

High School Diploma, Nov. 2016

South Tennessee College, West Dremachester, New Mexico

Bachelor of Technology, Computer Science, Jul. 2008

South Hagenes Academy, Beattybury, Idaho

M.P.C, Mathematics Physics and Chemistry, Feb. 2008

Technical Skills

Skills

Project Management

Project Planning

Requirement Gathering

Requirement Analysis

Strategy Building

Stakeholder Management

Customer Relationship Management

Documentation

Report Writing

Communication

Languages

English

Hindi

Telugu

Urdu

Malayalam

French

Professional Summary

Business Analyst professional with an experience of 8.8 years in ITES and rich experience in Business Analysis, Marketing analysis, requirement gathering, documentation, Business partner management, Project Management, Market research, Key Account Management, Database development, Client management.
Requirement gathering and customer management, Business analysis for Aviation industry and SAP implementation.
Expertise in analysis, development and implementation of Strategic Business Plans and Policies to ensure organizational growth.

Education

Braun Academy, Swiftstad, North Carolina

MBA, Systems & Marketing, Jun. 2011

Eastern South Carolina College, North Janelhaven, Maryland

B.E., Computer Science, Apr. 2008

Lind College, West Jacqueline, Michigan

H.S.C, Science, Nov. 2004

Southern Runte College, Ehtelmouth, Wyoming

High School S.S.C, All subject, Jan. 2002

Employment history

Business Analyst, Collins-Wintheiser. Pfannerstillmouth, Connecticut

Nov. 2019 – Present

Business Analysis, Planning
Requirement Gathering | Requirement elicitation for the presales team for SAP Software’s and Lorhan’s Aviation market solution
Techno-functional analysis and Workflow Design for all critical applications for the client
Digital Transformation for Airline Industry| PSS, CRS, EFB, Crew Management, Crew portal, Flight Plan, Chat Bot / Voice Bot
Project scope & work schedule management for enterprise notification system application
Business Reporting | BRD, FRD
Project schedule tracking for multiple cross-functional applications with tangible benefits to client revenue and process improvement
Communicating and collaborating with the client and internal teams to analyze information needs and functional requirements
Closely working with the Inside sales team and presales team for requirement gathering and solutioning.

Sr. Program Manager, Lowe-Beahan. Lake Annalisa, Wisconsin

Nov. 2014 – Dec. 2015

Project management, Business Analysis, Project execution, Database development, New business development, Team management, Account management
Generating demands among customer of IT and non-IT products in the domestic and ASEAN market.
Handling clients and reporting project progress to them. Analyze the campaign and manage the team.
Prepare weekly updates on program status and manage quality check of lead reports and databases for clients.
Managing multiple programs and their reports including lead generation, demand generation and client interaction.
Create an environment of trust, open communication, creative thinking and cohesive team effort.
Training & team building.

Business Development Executive, Heller-Schultz. Merrillbury, New Mexico

Feb. 2012 – Mar. 2012

Initiate sales process and create presentations and proposals.
Follow up and follow through the leads via mails or over phone.
Pursue conversations potential customers, help them understand about the services that SPA offers and have benefited oriented conversations.
Seek new business opportunities through cold calling and networking.
Arranging the meetings for the country manager in Korea and Taiwan with the customers

Additional information

Skills

Digital Transformation

Business Process Mapping

Project Management

Requirement Gathering

Business Analysis

Change Management

Wire Framing

Requirement Elicitation

Use Cases

Gap Analysis

BA Tools

MS Office

MS Visio

Pencil

Balsamiq

Jira

Bugzilla

Professional Summary

Working as a Business Analyst and BI for Voonik, MrVoonik,Vilara,picksilk and Offline store with over 1+ years of experience supporting business solution and analyzing customer engagement.
Creative problem solver with a unique mix of technical, business, and research proficiency that lends itself to developing key strategies with significant impact on revenue and ROI.
Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports.
Understand and communicate the financial and operational impact of any changes
Ability to work closely with business and development team, executing key business goals, and deliver successfully on joint projects.

Employment history

Business Analyst, Cruickshank, Crist and Runte. New Barney, Hawaii

Jul. 2018 – Present

Forecasting, Data mining, modelling, visualization, data review and data warehousing(MYSQL & MSSQL)
Quality checks in clickstream data, solving issues and execution in order to confirm getting 100% data
Monthly Data Pack and MIS report automated and sanity tests to ensure data quality
Automated Seller Payments with all test cases and manual analysis in case of deviation
Insights related to sales in terms of products/styles and App install
GMV and revenue forecasting, Primo, Referral and international order analysis separately
Performance analysis of new arrivals
Getting Top selling styles and price range in all categories for analyses

Business Analyst – Intern, Carter, Corkery and Swaniawski. West Cher, Utah

Mar. 2017 – May. 2017

Build and deployed tool for Business Intelligence(APACHE SUPERSET – DOCKER)
Initiated various VInsights reports for business,deviations and sale Alert
Quality checks , Analysis and Automation of database sanity test, credits,conversion(products,payment and user) and business metrics (BI Tool)
Courier and Payment Analysis to decide the growth of the company
Live GMV ,revenue projection Reports and visualization graph , Live Commission and Coupon Analysis reports during sale time
Upsell (Abandoned cart) and wishlist data is collected which is always increase 5% of conversion

Education

West New Jersey Academy, South Renato, Michigan

B.E, EEE, Jul. 2017

Projects

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

HIVE

PYTHON

Node.js

React js

Apache kafka

Ruby On Rails

MSSQL

MYSQL

PRESTO

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

I’m looking to work for a company that wants to create a positive impact on customers and business partners. I’ve worked at various positions within my current job and have succeeded. I’ve worked with business Intelligence projects, customer journeys, and voice of the customer, all of which have taught me time management, how to work with different parts of the business, and organization.

Employment history

Oct. 2019 – Present
Kingchester, Utah

Business Analyst, Ebert, Keeling and Feest

Build Business Intelligence reports for different parts of the business to help improve the customer and agent experience
Manage different teams workloads to ensure projects are completed in a timely manner
Manage disclosures, ensuring they are up to date with business rules and comply with legal requirements
Create and manage customer facing surveys (such as NPS and CES) to get the most actionable results

Oct. 2014 – Sep. 2015
Lake Porterborough, Arizona

Customer Service Rep/QA, Dicki-Fritsch

Assist customers on the frontline when they call with customer service or technic help
Moved to QA reviewing calls and scoring agents on accuracy and general customer service quality
Worked on Business Intelligence projects and provided feedback to analysts

Dec. 2010 – Sep. 2011
New Milesmouth, Maryland

Shift Manager, Konopelski Inc

Trained new employees on various positions
Did daily, weekly, monthly inventory
Made sure all employees completed their assigned duties before leaving
Prepped food to make sure demand could be met for the day

Education

Nov. 2012

Bachelor of Science: Economics

Western Zboncak – Bauchmouth, Nevada

Skills

BI reporting

Skillful

Scrum

Beginner

Qualtrics

Experienced

Survey experience (B2C)

Experienced

Professional Summary

Being an experienced business analyst, currently seeking for an opportunity to work with your esteemed organization which will provide a platform to utilize my technical skills, knowledge to help in the process of organizational and self-growth. Also looking forward for a challenging position to take forward my career as well as my skills and knowledge through the organizational growth.

Employment history

Business Analyst, Murazik and Sons. Kermitfurt, Illinois

Dec. 2019 – Present

Gather and organize information on problems or procedures.
Analyze data gathered and develop solutions or alternative methods of proceeding.
Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.

Business Development Executive, Dietrich Inc. Port Micahmouth, Illinois

Nov. 2017 – May. 2018

As a BDE, I was looking after pan India zone to generate potential business opportunities for the organization. Key responsibilities included managing customer inquiries, checking feasibility and coordinating with different departments to provide right solution to clients, meeting architects & consultants, civil contractors, PEBs for lead generation, opportunity conversion, giving feasible solution for projects, managing existing clients and also tapping potential segments of industry. Taking actively part in promotional marketing campaigns such as mass mailing, exhibitions etc. Providing process and technical training for team members are also included under the work profile. Also handled a project of SAP B1 software implementation.

Education

South Lehner College, Emmerichmouth, New Hampshire

PGDBA, Operations Management, Present

South Tillman Academy, New Herminehaven, Wisconsin

B. Tech, Electrical Engineering, Sep. 2016

Feil College, North Kiyokobury, Missouri

Higher Secondary, Science, Sep. 2012

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

MS Office

ERP

SAP B1

SQL

AGILE

Professional Summary

Team player Business Analyst with a can-do attitude, phenomenal time management and presentation skills, and a strong user focus. Having 2 years and 8 months experience in IT with three renowned companies Medallia, WIPRO and ST Microelectronics. Has developed and managed several programs for Medallia clients and worked on casino games with my past client KONAMI in WIPRO, including management of SALES ORDER application in ST Microelectronics.

Employment history

Business Analyst, Wyman Group. Port Felipe, Oregon

Feb. 2020 – Present

Worked on end to end software-as-a-service (SaaS) implementation and servicing programs for Fortune 100 clients across a variety of industries, including Retail, Financial Services and Hospitality.
Currently working with 4 different clients at a time navigating crucial conversations regarding scope and risk, completing and driving internal coordination and completion of tasks across global analyst teams.
Well versed with project management, stakeholder management, relationship management and customer experience management.

Project Engineer, Harber, Spinka and Beahan. East Ashleyberg, Louisiana

Nov. 2018 – May. 2019

Used coding skills to develop Casino Games for the client which followed AGILE process.
Did localisation for different games to other languages.
Worked with client to manage and do research on the new gaming platform “igaming” which will be based on Unity 3D.
Performed testing of several games to provide client the required games on target.

Software Developer Intern, Okuneva-Ledner. North Nadenestad, Alabama

Jan. 2018 – Apr. 2018

Performed rigorous testing and provided resolutions to the bugs in the Sales Order application.
Performed R&D and managed development of new modules in the application.
Worked directly with the client, technical and support team to improve the application and work on the Change Requests for them.
Managed and performed Platform Migration of Sales Order from Windows Server to dedicated Windows 7 Laptops and Computers.

Education

South Kansas University, Henryberg, Idaho

Bachelor of Technology, Computer Science and Engineering, Jan. 2018

Skills

Project Management

Experienced

Problem Solving

Experienced

Agile Methodologies

Experienced

Data and Reporting Analysis

Experienced

Javascript

Skillful

CSS

Experienced

SDLC

Experienced

C++

Experienced

Awards

Professional Summary

Passionate about Customer Experience and the application of Contact Centre Technologies to derive Insights and drive Optimisation.
Experienced in the delivery of Customer Solutions (and associated Technology), measuring and managing Customer Experience, Process Improvement/Implementation and Quality Assurance.

Relevant Employment History

Business Analyst, Fay, Schroeder and Gislason. Port Brad, Texas

Mar. 2018 – May. 2018

Customer Experience:

Customer Journey mapping and process improvement
Handle time and first contact resolution improvements through optimisation of call flows, system(s) utilisation and related processes
Analysis of customer data (such as customer feedback and surveys) to obtain insights and identify solutions to improve and enhance the customers’ experience, staff knowledge/performance and assist with customer retention through up-selling and improved service
Customer interface mapping and improvement (e.g. IVR, website, etc.)
Root cause analysis of drivers for customer dissatisfaction
Deployment and management of third party customer survey and feedback software applications
Survey and customer feedback management and reporting (MaritzCX Platform implementation, management and dashboard creation/development/monitoring)
Review and deployment of changes to QA documentation as to enhance and maintain desired levels of customer experience
Review of live and recorded customer service/sales calls for quality assurance

—

Stakeholder Management/Change Management:

Manage day-to-day relationship with third party call center and fulfillment provider
Lead change management activities by updating and developing procedures, providing training, communication and supporting documentation

—

Optimisation and Process Improvement:

Identification of business trends and delivery of analysis snapshots internally and externally
Evaluation of business processes to uncover areas for improvement and develop/implement solutions
Creation of process guides/templates
Development and optimisation of training material

Technology:

Implementation, deployment, monitoring and direct user support for various systems/software applications (e.g. Genesys PureCloud Platform, Qlik Reporting, Maritz CX, Verint CallMiner, MessageNet, Maritz etc)
Management of vendor relationships and provision of internal support
Delivery of ‘features and benefits’ client presentations

Requirement & Specification Documentation:

Determine and document requirements for business processes and technology
Create and manage channels of communication between stakeholders
Process mapping and redesign
Knowledge base content creation and development

Speech Analytics:

Categorisation (creation and development of searches and reports designed for automated analysis and topic identification)
Trend monitoring and analysis (to drive meaningful intelligence and quantifiable improvement into the business, enable targeted coaching, reduce enquiry handle times and improve first contact resolution)
Optimisation initiatives (delivery of actionable insights that drive improvements to customer experience, KPI performance, knowledge and enhance methods of acquiring, retaining and servicing customers)

Reporting:

Delivery of internal and external (weekly, monthly, quarterly, yearly) reporting and presentation requirements (performance, insights, initiatives, optimisation, technology)
Identify, monitor and report on relevant KPIs at weekly meetings

Operations Manager, Moen, Stiedemann and Halvorson. Normanmouth, Hawaii

Mar. 2011 – Aug. 2013

Day to day business intelligence and operational insights
Problem solving and ensuring organisational effectiveness through leadership and monitoring of operational functions
Contribute operational information and recommendations to strategic/operational objectives and reviews
Data gathering, trend analysis and technology requirements
Delivery of executive and operational level reports and dashboards (for ongoing insights and analysis)
Monitor staff performance and adherence to KPIs
Prepare presentations containing findings and recommendations for internal/external stakeholders
Manage relationships with key vendors and stakeholders
Oversee specific divisional improvement initiatives and define individual contact centre optimisation activities
Manage quality assurance programme and monitor quality and customer service standards
Communicate customer issues with management team and devise ways of improving the customer experience (including resolving problems and complaints)
Support communication between staff and management team

Customer Experience Analyst, Gerlach, Kihn and Parisian. Ernserland, Arizona

Sep. 2009 – Mar. 2010

Listen to and objectively measure and assess agent calls based on pre-defined evaluation criterion
Provide management with accurate documentation and notes on calls analysed
Develop appropriate coaching and training feedback so that management can deliver process, product and/or systems coaching
Conduct coaching sessions with agents
Identify analytical and anecdotal trends and convey findings to management
Organise and manage call calibration sessions
Identify areas for improvement (in both customer experience and compliance) and be proactive in the continuous improvement processes
Development and creation of evaluation documentation and criterion

Education

North Zulauf Institute, Swiftstad, Nebraska

COPC Registered Coordinator

East Lindgren University, Bernierbury, Arkansas

BSB40307 Certificate IV in Customer Contact

Skills

Customer Experience

Business Process Improvement

Business Process Mapping

Technology Deployment & Implementation

Change Management

Vendor & Stakeholder Management

MS Office & Google Suites

Professional Summary

Dedicated senior-level executive offering over 5 years of consistent career progression in the areas of operations for a multi-million-dollar, global enterprise. Expert in ensuring operational efficiency, workflow management, process development, production performance, and low-cost solutions. Strong ability to lead cross-functional teams and collaborate with business leaders as well as build and cultivate strategic relationships with internal and external stakeholders and business partners.

Employment history

Business Analyst, Wilkinson-Gerhold. Kozeymouth, Massachusetts

Sep. 2019 – Present

Gather and organize information on problems or procedures.
Analyze data gathered and develop solutions or alternative methods of proceeding.
Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.

Business Analyst, Ebert and Sons. South Lauri, California

Dec. 2015 – Aug. 2016

Gather and organize information on problems or procedures.
Analyze data gathered and develop solutions or alternative methods of proceeding.
Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
Monitor the performance of project team members, providing and documenting performance feedback.
Initiate, review, or approve modifications to project plans.
Perform risk assessments to develop response strategies.
Schedule and facilitate meetings related to information technology projects.
Establish and execute a project communication plan.
Direct or coordinate activities of project personnel.
Prepare project status reports by collecting, analyzing, and summarizing information and trends.
Submit project deliverables, ensuring adherence to quality standards.
Develop and manage work breakdown structure (WBS) of information technology projects.
Confer with project personnel to identify and resolve problems.
Monitor or track project milestones and deliverables.
Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
Manage project execution to ensure adherence to budget, schedule, and scope.

Education

South Wisconsin Institute, Port Griceldafort, Pennsylvania

Bachelor of Engineering (ECE), Engineering, Jul. 2013

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Scrum Master

Business Analysis

Project Management

Professional Summary

Highly motivated, flexible and collaborative Business Analyst with experience over 6 years in the finance industry with a background in both Sales and Relationship Management as well as Digital expertise. A proven customer-oriented solution provider and effective communicator as well as active leadership of diversity and CSR initiatives.

Employment history

Business Analyst, Bins-Feest. New Jacquiehaven, Florida

Apr. 2018 – Present

Working in Client Relationship Management (CRM) team and Digital team at global asset manager.
CRM responsibilities include leading the uptake of Salesforce system for APAC Sales and educating users across APAC. Key contact for Sales Heads and C-level Management Team to design business specification. Also analyzing sales activity and pipelines, creating reports for stakeholders on the data. Won annual outstanding individual award from the COO/CTO
Digital responsibilities include acting as Project Manager and Business Analyst for digital upgrades such as a Corporate Website Enhancement agile project.
Alongside day-to-day role, led bespoke project for Fidelity Japan CEO to analyze cross-team communications and enhance information flow in the organization. Also led company cross agile meeting every week
Join the firm in experienced hire scheme with rotation across multiple teams including Personal Investment (PI) team. As PI team, automated campaign management process and provided competitive analysis on Japanese distributors.
Active leadership in Fidelity CSR and Diversity Program, driving various initiatives and organizing agile meetings for entire Japan office.

Corporate Department, Moore LLC. North Mitchell, North Carolina

Sep. 2013 – Oct. 2013

Sales coverage at large Japanese brokerage firm for Corporate and Non-Profit clients, transacting in a wide spectrum of products across equities, bonds and funds.
Achieved average of 120% of annual budget target across the years in the sales team.
Developed new client relationships with responsibility for building out corporate franchise.
Worked on a number of bespoke transactions including cross-shareholdings, equity & debt financing transactions and a USD 2.4bn acquisition by a Japanese listed company.

Education

Eastern Abernathy, Barbieshire, Louisiana

Exchange Student, Economics

Western Maine Institute, Skilesburgh, Mississippi

Bachelor of Arts, Economics, Jul. 2012

Skills

MS Office

MS SharePoint

Agile/Scrum

Web/CMS

Salesforce

Professional Summary

Looking for a breakthrough in Financial Services industry after completing MBA (Major: Finance; Minor: Marketing) from Institute of Management, Nirma University 2015-17 and CFA level 1 in Dec,2017. I have worked as a Business Analyst with Wipro Technologies in the Insurance vertical of the BFSI domain for 9 months and am an Agency Development Partner in Sales of Bajaj Allianz Life Insurance on a part-time basis. My aim is to become a knowledgeable and dedicated financial expert in analyzing and evaluating investment possibilities, market trends and stocks.

Employment history

Business Analyst, Haag, Harvey and Will. North Merylchester, Mississippi

Sep. 2017 – Oct. 2017

I have worked in the Insurance vertical of the BFSI domain at Wipro. I have learnt about the Insurance Products, Life Insurance, Insurance in Emerging Markets and P&C Insurance.

Embedded Engineer, Robel Inc. Port Chong, Utah

Jul. 2013 – Aug. 2013

During my tenure I have done C coding on Linux OS to send and receive Transport stream data.

Software Developer, Cronin, McDermott and Hackett. South Danamouth, Florida

May. 2012 – Jun. 2012

As a Software Developer in Hexaware Technologies I was part of an in-house project in which I was to develop a website that helps the project managers to enhance resource allocation and resource utitlization. I have cleared the Microsoft Certified Technology Specialist (MCTS) in DotNET and SQL.

Education

Pfannerstill Academy, Cyrstaltown, Massachusetts

MBA, Finance, Jan. 2017

South Howell, Nicolashaven, Idaho

B.E., Electronics Engineering, Sep. 2011

Additional information

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Languages

English

Hindi

Marathi

Malayalam

Skills

Portfolio Management

Investment Analysis

Equity Research

Financial Planning

Presentation Skills

Professional Summary

Business Analyst with almost 5 years experience in IT, finance and marketing industries. Expert in business and systems requirements, user acceptance testing, process improvement and end-user training. Ready to work closely with
both teams and customers to identify most efficient and beneficial solutions for process improvement.

Employment history

Business Analyst, Koch Inc. South Ivory, Maryland

May. 2016 – Mar. 2017

Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests.
Synthesized current BI data to produce reports and polished presentations highlighting findings and recommending changes.
Collaborated with IT and financial departments and to respond to questions and concerns regarding
project details.
Evaluated market and market trends to
understand competitive environments and assess current strategies.
Developed productivity metrics derived from raw company data to track improvements in organizational efficiency.

Established online configuration knowledge base to support functionality by developing robust system application overview.

Increased credibility and client awareness by developing technical/non-technical marketing

collateral and presentations, public relations campaigns, articles and newsletters.

Analyst, Altenwerth-Wehner. Schmelerhaven, New Jersey

Feb. 2013 – Jun. 2013

Analyzed program data to provide input for key decision making and strategic planning.

Helped solve diverse program problems with in-depth analysis.

Researched and recommended process
improvements designed to mitigate operational and financial risk.

Validated results and performed quality
assurance to assess accuracy of data.
Documented procedures and business
processes and shared information with
appropriate stakeholders.
Delivered in-depth training to users, imparting knowledge of best practices for protecting data and minimizing errors.

Education

East Kilback Institute, South Sanditown, West Virginia

MBA, Business, Oct. 2019

West Collier, South Seymour, Rhode Island

Bachelor of Science, Electronics and communications, Feb. 2011

Skills

Scrum, Agile BI, SDLC and UML etc

MS Office, SQL and Wire-frames.

Testing tools and Business Analysis Tools.

Professional Summary

Analytical, results-driven professional and expert in the areas of business development and product management working specifically with exclusive American Express Sales team. Innovative, forward-thinking executive proficient in the areas of sales, relationship management, and revenue generation. Actively seeking reputable position in an organization where i can get an opportunity to explore myself as determined professional & to work for overall prosperity of the organization with which i am associated.

Employment history

Business Analyst, Lebsack, Denesik and Gutkowski. Port Hortencia, Tennessee

Apr. 2019 – Present

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Prepare operational or risk reports for management analysis.
Recruit staff members and oversee training programs.
Answer customers’ questions, and provide information on procedures or policies.
Vendor Management

Assistant Manager Training, Trantow, Gerhold and Wiegand. Hagenesmouth, California

May. 2018 – Jun. 2018

Effectively Handling a team of trainers and conducted various workshops for performance improvement
Managing Training Schedules by planning and implementing training calendar
Monitor Performances and ensure implementation of specified and standard operating procedures on the production floor
Conducted weekly reviews with the team to ensure effective performance tracking
Responsible for monitoring team performance through timely feedback
Coordinate with Managers, and other departments to ensure smooth functioning of the process.

Senior Trainer, Hills-Schmidt. New Carlitaburgh, Oregon

May. 2016 – Oct. 2017

Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
Train instructors and supervisors in techniques and skills for training and dealing with employees.
Ensure completion of training as per the time lines set according the training calendar
Participating in monthly reviews to ensure achievement v/s target
Effective coordination with clients for process related requirements
Develop and organize training manuals, multimedia visual aids, and other educational materials.
Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
Analyze training needs to develop new training programs or modify and improve existing programs.
Conduct or arrange for ongoing technical training and personal development classes for staff members.

Trainer, Mayer Group. Chungburgh, Florida

Jan. 2014 – Jun. 2014

Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
Conduct orientation sessions and arrange on-the-job training for new hires.
Develop and organize training manuals, multimedia visual aids, and other educational materials.
Analyze training needs to develop new training programs or modify and improve existing programs.
Managing Training delivery schedules by planning & implementing training calendar for the process
Maintain the training efficiency by collating the trainer’s feedback and achievement of the certification benchmark

Account Coordinator, Watsica Group. Britneyhaven, North Dakota

Mar. 2013 – Apr. 2013

Selling the credit cards of American Express
Explain products or services and prices, and answer questions from customers.
Adjust sales scripts to better target the needs and interests of specific individuals.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Meeting the sales and quality targets
Taking escalations for resolving critical issues

Education

The Swaniawski, North Josefinaberg, Pennsylvania

MBA, Human Resource and Total Quality Management, Feb. 2017

Botsford College, Durgantown, Rhode Island

Bachelor of commerce, Finance,Accountancy, Business Studies, Apr. 2012

South Lynch Academy, Lake Shaniqua, Massachusetts

Senior Secondary, Accountancy,Business Studies,Language, Jan. 2009

Johnson University, South Sidburgh, Louisiana

High School Diploma, Language,Mathematics,Science, Dec. 2007

Awards

Skills

Training Strategies

Data Analysis

Customer Centric

People Management

Presentation Skills

Project Implementation

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Andrew Smith

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Andrew Smith

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PERSONAL DETAILS

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Andrew Smith

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PERSONAL DETAILS

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Employment history

Accomplishments

Awards

Education

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Skills

Languages

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Andrew Smith

Professional Summary

Employment history

Education