2632d560-f4a3-4674-a96d-caa1d6d376c6

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Care Giver, Dietrich Inc. Giselleberg, South Carolina
Mar. 2011 – Present
  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
  • Check patients’ pulse, temperature, and respiration.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Accompany clients to doctors’ offices or on other trips outside the home, providing transportation, assistance, and companionship.
  • Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
  • Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
  • Change dressings.

Breakfast Attendant, Stokes Group. Hankfurt, Vermont
Jun. 2017 – Jul. 2017
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Order items needed to replenish supplies.
  • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Set up dining areas for meals and clear them following meals.
  • Replenish foods at serving stations.
  • Deliver orders to kitchens, and pick up and serve food when it is ready.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Add relishes and garnishes to food orders, according to instructions.

Banquet Server, Hoeger-Ondricka. Hillsburgh, New Hampshire
Feb. 2008 – Jun. 2008
  • Greet guests and seat them at tables or in waiting areas.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Order or requisition supplies and equipment for tables and serving stations.
  • Assist with preparing and serving food and beverages.
  • Confer with other staff to help plan establishments’ menus.

Banquet Server, Frami, Jerde and Wolf. West Louis, New Hampshire
Nov. 2006 – Mar. 2007
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Clean tables or counters after patrons have finished dining.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
  • Garnish and decorate dishes in preparation for serving.

Cashier, Erdman, Hilll and Grant. East Buddyton, Connecticut
Apr. 2002 – Jun. 2003
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers’ questions, and provide information on procedures or policies.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers’ items.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Stock shelves, and mark prices on shelves and items.
  • Compute and record totals of transactions.
  • Compile and maintain non-monetary reports and records.
  • Offer customers carry-out service at the completion of transactions.
  • Keep periodic balance sheets of amounts and numbers of transactions.
  • Cash checks for customers.
  • Pay company bills by cash, vouchers, or checks.

Education

East Powlowski Academy, Treutelton, Kentucky
High School Diploma, General Education, Jun. 1990

Skills

Communication
Expert

Organization
Expert

Patience and Teamwork
Expert

680de26d-40df-467e-8325-ee9d43a644eb

Andrew Smith

Professional Summary

Exceptionally reliable and dedicated After School Group Leader with 3 years of experience. Creating a lesson plan and coordinating activities, helping with homework.  Motivated to help children to succeed and accomplish their goals and dreams. An accomplishment was attending a youth leadership summit from the program GEAR UP.  
I have also gained experience in the hospitality industry. Resulting in an oriented mindset experience and providing top-tier customer service in a  busy environment. In additionally having a friendly, energetic attitude and hands-on experience. Customer service has helped me to provide exceptional services in the customer service industry.  Strong communication and organizational abilities are additional resourceful skills.

Employment history

After School Group Leader, Cole, Homenick and Trantow. Port Hsiufurt, Arizona
Feb. 2020 – Present
  • Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
  • Prepare materials and classrooms for class activities.
  • Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.
  • Teach and perform age-appropriate activities, such as gym games, reading, and arts and crafts to encourage intellectual development of children.
  • Meet with other professionals to discuss individual students’ needs and progress
  • Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
  • Supervise and assist with homework.
  • Assist in preparing food and serving meals and refreshments to children.

Breakfast Attendant / House man, Green and Sons. Lake Lancemouth, New York
Aug. 2018 – Jan. 2019
  • Prepare for basic food services
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Sort clothing and other articles, load washing machines and fold dried items.
  • Wash dishes and clean kitchens, cooking utensils, and silverware.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. and other work areas so that health standards are met., such as setting up continental breakfast or coffee and tea supplies.

Education

Senger University, Lake Sidney, Utah
Associate of Science, Behavioral Science, Present

Personal info


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Languages

Spanish








English








Skills

Creative Thinking Skills








Teamwork skills








Communication








Leadership








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Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

I believe I am qualified for this job. The skills i have obtained so far are, fast learner, team player, communication skills, being able to work in fast paces. So far at both jobs I was in training for a couple days or a week and I was left on my own after that. I enjoy working and when I do I work hard and well. The skills and work experience I have, I believe I am a great fit for Kohl’s.

Employment history

Aug. 2017 – Sep. 2017
Uptonside, Connecticut
Breakfast Attendant/ Laundry Attendant/ Front Desk, Bogisich Inc

*Cook food and put it out for customers to eat
*Keep dining area clean and stock during breakfast hours
*Wash dishes and put them away
*Take out trashes
*Stock items at the end of the day
*Wash windows and clean lobby
*Fold towels, blankets, sheets
*Check people out or into the hotel

Oct. 2016 – Nov. 2016
Denesikborough, New Jersey
Cashier/Drive Thru/Cook/Fry Station, Wyman Group

*Take orders and deal with the cash register 

*Make food and get it out in a timely manner

*Clean lobby 

*Use fry station 

 *Stock store at the end of the day and throughout the work day

Education

Present
High School Diploma: Medical

  • South Nebraska College – Jesusshire, Maine

Skills

Interpersonal Communication
Skillful

Fast Worker
Skillful

Positivity
Skillful

Assertiveness
Skillful

Team Work
Skillful

Fast learning
Skillful

Retail
Skillful

breakfast attendant

  •  Setting up and breaking-down each morning’s Breakfast buffet, ensuring buffet items remain well-stocked, maintaining the safety and appearance of the buffet area. Implementing Food Safety procedures and providing quality service to enhance Guest Satisfaction.

breakfast attendant

  • Setting up Breakfast Area 
  • Set up dining area
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment
  • Greeted customers and answered any questions 

breakfast attendant / house man

  • Prepare for basic food services Communication Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
  • Sort clothing and other articles, load washing machines and fold dried items
  • Leadership Wash dishes and clean kitchens, cooking utensils, and silverware
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
  • And other work areas so that health standards are met, such as setting up continental breakfast or coffee and tea supplies
  • Re-stocked clean plates, glasses, and utensils to avoid cross-contamination when the guest returned to the buffet line
  • Improved guest comfort and satisfaction through personalized service and support

breakfast attendant

  • display food in an organized and attractive manner
  • set up the breakfast area
  • ensure that breakfast area was clean and stocked with necessary food
  • wash glassware, flatware using dishwasher
  • sweep and mop floors, others duties to assist kitchen staff
  • remove dishes from canteen after each breakfast
  • greet guests and seat them at the canteen

breakfast attendant/supervisor

  • To be responsible for the smooth running and supervise the daily operation of the breakfast service. 
  • Anticipate guests needs, where possible, in order to deliver exceptional quality of service and, in turn, guest satisfaction. 
  • To follow the Company and Hotel policy relating to guest comments and complaints. 
  • Taking inventory of food, beverages and supplies needed for each day. Ordering or purchasing of food supplies. 

breakfast attendant

  • Cooked and served breakfast
  • Kept all food up to date
  • Maintained fresh food at all times
  • Maintained a clean and sanitary dining area

breakfast attendant

  • The opportunity provided ways to greet guests, ensure satisfaction with food and service, respond to complaints that may have been presented, and the perfect opportunities to have conversations with guests to build them up and encourage them to have an effective and prosperous day.
  • Order needed supplies and equipment for breakfast, tables and serving stations.
  • Ensure that food was cooked and served in a safe, edible manner.
  • Confer with other staff to help plan the establishments’ menus for a better dining experience.
  • Plan parties or other special events and services. 

breakfast attendant

  • Provide guests with an enjoyable experience during breakfast each morning, serving hot and cold options and maintaining the buffet area clean and well-stocked.
  • Offer help by answering questions and listening to customer request as well as solving guests issues. 
  • Gretting guests and scort them to their seats. 
  • Arrange commodity.