2b348ed6-d964-411a-bf59-7be0ce1f7d98

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Banker with 13 years of experience with focus on exceptional customer service and have wide range of experience in all types of banking positions. 

Seeking a position to bring unmatched success to the organization where I can work for maximum possible value addition through utilization of my cognitive abilities. Interested in a challenging Management position in a growth-oriented company/institute offering opportunity for advancement and professional development; where my skills, education, banking experience, public relations and personal experience can be effectively utilized.  

Employment history

Branch Operations Manager, Farrell Group. Port Federicoshire, Florida
  • Assist customers by providing information and resolving their complaints. Overall responsibility of operations as well as overall working of the Branch.Managed the branch operations wide range of clientele in liability portfolio of Rs.400M.
  • Supervised 5 employees being the Operation Manager of the branch. Monitored daily departmental operations, including implementing and maintaining policies and procedures, handling bank’s internal, external and State bank of Pakistan periodical audits besides ensuring compliance with federal banking regulations, customer contact and conflict resolution.
  • Supervised the Cash, In land Remittances, Accounts, Clearing, Customer Service Departments & Building new customer relations (Accounts).  
  • Conducted internal and external audit and compliance of the branch operations issues.
  • Handling & establishing of all New to bank relations (Account opening related process).
  • Ensure implementation of  Bank policies and procedures and later periodic review of the same.
  • Handling of all internal & external E-mails and complaints.
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers’ questions, and provide information on procedures.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Supervise others and provide on-the-job training.
  • Compute and record totals of transactions.
  • Pay Bank’s bills by cash, vouchers, or banker Cheques.
  • Confer with customers by telephone or in person to provide information about products or services, take.
  • Check to ensure that appropriate changes were made to resolve customers’ problems. Or obtain details of complaints.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Policies.
  • Network within communities to find and attract new business.
  • Handling customers claims (Deceased Accounts, Unclaimed Accounts etc.)  
 

Branch Operations Manager, Gerlach Inc. Quigleytown, Wisconsin
Mar. 2019 – Apr. 2019
  • Overall responsibility of operations as well as overall working of the Branch. Managed the branch operations wide range of clientele in liability portfolio of Rs.700M.
  • Supervised 5 employees being the Operation Manager of the branch. Monitored daily departmental operations, including implementing and maintaining policies and procedures, handling bank’s internal, external and State bank of Pakistan periodical audits besides ensuring compliance with federal banking regulations, customer contact and conflict resolution.
  • Supervised the Cash, in land Remittances, Accounts, Clearing, Customer Service Departments & Building new customer relations (Accounts).  
  • Conducted internal and external audit and compliance of the branch operations issues.
  • Handling & establishing of all New to bank relations (Account opening related process).
  • Ensure implementation of Bank policies and procedures and later periodic review of the same.
  • Handling of all internal & external E-mails and complaints.
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers’ questions, and provide information on procedures.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Supervise others and provide on-the-job training.
  • Compute and record totals of transactions.
  • Pay Bank’s bills by cash, vouchers, or banker Cheques.
  • Confer with customers by telephone or in person to provide information about products or services, take.
  • Check to ensure that appropriate changes were made to resolve customers’ problems. Or obtain details of complaints.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Policies.
  • Network within communities to find and attract new business.
  • Handling customers claims (Deceased Accounts, Unclaimed Accounts etc.)  
  • Assist customers by providing information and resolving their complaints 
 

 

H.R Officer Sialkot Region., Hackett and Sons. South Williams, Connecticut
Feb. 2017 – Oct. 2017
  • Handling 200 and above employees being an HR Officer of Sialkot Region.
  • Assist in performance management processes.
  • Transfer and reliving armament of staff.
  • Recruiting and interviewing potential applicants on experience, skills, and education for Sialkot Region. 
  • Performing administrative tasks.
  • Performing criminal background checks required by Bank.
  • Administering payroll and maintaining employee records.
  • Answering employee questions and addressing employee concerns with company.
  • Preparing staff monthly salary.
  • Dealing with grievances and implementing disciplinary procedures.
  • Planning and sometimes delivering training, including new staff inductions.
  • Ensuring new hire paperwork is completed and processed
  • Analyzing training needs of employees.
  • Processing incoming mails & E-mails.
  • Creating and distributing documents.
  • Setting appointments and arranging meetings.
  • Serving as a point person for all new employee question
  • Handling of SAP system.
  • Processing of internships cases of students. 
  • Planning, assessment & feasibility of new branch opening in Sialkot Region. 
  • Purchase of new properties for Bank in Sialkot.
  • Handling of Rented premises matters. 
  • Daily follow up with Branch Managers & Operations Manager relating to their weekly and annual targets.
  • Handling of performance related campaigns by Bank.
  • Processing of deceased cases of Customers.
  • Managing Expenses Approvals for 34 branches of bank. 
  • Arrangements of meetings & preparing Presentation.
 

Branch Manager, Ratke-Mayer. Verdiestad, Illinois
Nov. 2011 – Jan. 2012
  • Worked in the capacity of Branch Manager with the responsibility of business as well as overall working of the Branch. Managed a wide range of clientele in liability portfolio of Rs. 500M
  • Supervised 05 employees being the Chief Manager of the branch. Monitored daily departmental operations, including implementing and maintaining policies and procedures, handling bank’s internal, external and State Bank Of Pakistan periodical audits besides ensuring compliance with federal banking regulations, customer contact and conflict resolution. 
  • Door to Door and Shop to shop marketing of New to bank accounts for business growth of stagnant branch.
  • Significant addition of New to bank alongside with deepening in existing deposit accounts.
  • Designed new business development plans, which include calling on customers, frequent visits for New to bank additions to develop prospects while enhancing organization’s image in the community.
  • Successfully implemented cross selling concept of the bank for parallel growth of all segments of the bank.
 

General Banking Officer, Kris Group. New Nadineport, Colorado
Jun. 2007 – Jun. 2008
  •  Undergone training of overall Banking Operations, Credits and Foreign Exchange at MCB Staff College Lahore. 
  • Training on Prudential regulations (Central bank Of Pakistan S.B.P)at MCB Staff College Lahore .
  • Carried out responsibilities as Accountant of the Main Branch MCB Bank Ltd Sialkot proficiently and managed operational activities of accounts department. Also dole out as In-charge Remittances (Local/Foreign) & Clearing in the same branch at the same spell executing correspondence with foreign remittance agents and head office. 
  • Started move and converted remittance beneficiaries to account holders of the bank to enhance CASA deposit of the branch. Secured Top Position in ATM issuance and New to bank Remittance account opening 

Education

Considine Institute, New Cheyennehaven, Montana
Digital Marketing, Marketing, Present

East Kautzer, Bogisichbury, Maryland
MBA, Managment, Apr. 2013

Western Tillman, Hershelville, Wyoming
Bachelors of Commerce, Commerce, Jun. 2006

South Vermont University, O'Reillyton, Wyoming
Intermediate in Computer Science, Computer Science, May. 2002

Eastern Oregon Institute, Hymanport, Delaware
Matriculation, Science, Feb. 2000

Skills

Conflict resolution
Experienced

Customers Services
Expert

Payroll handling
Skillful

Performance Managment
Skillful

Human Resources
Experienced

Banking
Experienced

Management & Administration
Experienced

Marketing & Selling
Experienced

Accounts Handling & Expenses Management
Experienced

WordPress website Development
Beginner

branch operations manager

  • Prepare and analyze the monthly reconciliation
  • Working with the team leaders and branch staff to achieve        Green audit        
  • Coordinate Administration and operational activities of the branch
  • Determine and manage Training Needs Analysis and Succession plans for the team members.
  • Make reward decisions within guidelines’ set up by policy and Reward 

branch operations manager

  • Worked as an E.V.S Authorizer (Enrichment Verification System) at Allied Bank Limited.
  • Pay Bank’s bills by cash, vouchers, or banker Cheques.
  • Confer with customers by telephone or in person to provide information about products or services, take.
  • Check to ensure that appropriate changes were made to resolve customers’ problems. Or obtain details of complaints.

branch operations manager

  • Assist customers by providing information and resolving their complaints. Overall responsibility of operations as well as overall working of the Branch.Managed the branch operations wide range of clientele in liability portfolio of Rs.400M.
  • Supervised 5 employees being the Operation Manager of the branch. Monitored daily departmental operations, including implementing and maintaining policies and procedures, handling bank’s internal, external and State bank of Pakistan periodical audits besides ensuring compliance with federal banking regulations, customer contact and conflict resolution.
  • Supervised the Cash, In land Remittances, Accounts, Clearing, Customer Service Departments & Building new customer relations (Accounts).  
  • Conducted internal and external audit and compliance of the branch operations issues.
  • Handling & establishing of all New to bank relations (Account opening related process).
  • Ensure implementation of  Bank policies and procedures and later periodic review of the same.
  • Handling of all internal & external E-mails and complaints.

senior branch operations manager/branch operations manager

  • Led a large team consisting of branch operations manager and customer service officers.
  • Review reports of crucial banking transactions to analyze risk and control aspects of the branch health.
  • Evaluate financial reporting, customer feedback and make recommendations for changes of procedures, financial control functions to the operations risk and process departments.
  • Coordinate with auditors and providing information to facilitate regulatory and internal audit.
  • Responsible for process and compliance adherence of the branch laid down by the bank internally and industry regulators.
  • Review complaints and escalations, monitor operational excellence and risk control parameters.

branch operations manager

  • Ensuring policy issuance on time and ensuring quality of documents
  • Monitor pendencies and defects on a daily basis and ensure prompt rectification
  • Document filing and storage – ensure document filing is done and stored properly
  • Check bouncing monitoring and policy cancellation on time.
  • Ensure underwriting guidelines are followed in policy issuance

branch operations manager

  • Preparing the financials and find the customer eligibility
  • Login the files on time
  • Verification’s trigger on time and follow up with counter parts
  • Disbursement done and issue the payments to customers
  • Verify the documents.
  • Nil error in the loan agreement