branch manager Archives

Direct point of contact and manager for 12 employees with a Branch operation of approximately 80 employees.
Provided assistance with the training/development and recruitment of staff and subcontractors.
Interviewed potential team members and contributed to hiring decisions.
Developed and recommended long range plans and objectives for the branch.
Provided advice and recommendations to the Regional Director on significant or cross-agency program and service issues.
Determined program, resource/budgetary, operational and organizational requirements for all new and existing programs within branch.
Developed comprehensive plans and strategies to achieve identified objectives.

Recruit staff members and do training as required. Conduct performance evaluations and provide recommendations with regard to hiring, discipline, promotion or termination of staff.
Schedule employees for sufficient coverage of the hours.
Do annual evaluations of employees including setting goals, coaching, promotion and merit raises.
Work with other departments to offer our customers all the services that they need and will best suit their needs.
Monitor NSF accounts with the loan officers to keep losses to a minimum.
Evaluate financial reporting systems and accounting to make recommendations for budget, costs and overall success of the branch.
Responsible for the implementation of bank policies, procedures and objectives on the deposit area.

Dealing with wrong orders
Handling customer conflicts
Arrange for necessary maintenance or repair work.Ordering stationery
Arrange for necessary maintenance or repair work at the showroom.

Resolved strategic and tactical issues impacting sales and business operations.
Met sales deadlines by proactively managing individual and team tasks.
Recruited, interviewed, hired and trained employees.
Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Assessed employee performance and developed improvement plans.
Supervised work of Sales Teams.
Gathered and reviewed customer feedback to improve operations.

Consciously create a workplace culturethat is consistent with the overall organization’s and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
Ordering stock for the showroom
Calling and emailing clients on when their order will be ready for correction or delivery.
Liaising with deliveries department in making sure that order is delivered on scheduled date.

Managing smooth running of the branch
Assisting clients with quotations, orders, invoices and product samples
Reviewing and assessing orders done by the sales assistant
Daily recording of sales orders
Liaising with Orders department in making sure that daily orders are put into production.
Liaising with production for stock availability.
Managing the sales assistant, loading personnel/gardeners and the office housekeeper.

Provides excellent customer service experience.
Provides timely and effective after sales.
Develops sales consultant.
Motivates Team.
Achieves branch quota.
Measures movement of excess inventory.
Implements weekly Marketing and Visual Merchandising initiatives.

Supervise the activities of workers engaged in receiving, storing, testing products or materials.
Plan, develop, or implement establishment safety and security programs and activities including OHS and First aid procedures.
Other Key Competencies – Crisis/conflict management, Inventory and Stock management, Monthly evaluation of P&L, Controlling costs, Ensure sales targets are archived, People Management (Staff and customers), Routine training of staff on relevant procedures, Ensuring safety of the work place in accordance with OHS Act.
Boosted revenue by P 300 000 and grew sales team by building client retain strategies over a 3 year period while managing an P18M yearly turnover and cutting costs by 30%.

Manage financial and daily operation for a Home Care DME company including Sales for Eastern NC.
Promote daily operations including hiring and training staff.
Assist lead managers, Accounts Payable, Accounts Receivable and Managed Care Contracts.
Increased revenues by 30% in less than 2 years. Developed/Implemented action plan for closing of Infusion division and coordinate proper notification to various business licenses and permits.

Own all branch-banking objectives and overall branch supervision.
Key Customer Relationship Management & supervision of all High Net Worth customer programs.
Review Branch Operations reports.
To follow Branch collection ( zero to 180+ BKTS)
Conduct field investigations to increase business volumes
Ensuring complete documentation, stamping and formalities related to pre / post disburshment.
Handling the channels of DSA’s to generate the sales and generate revenue by

Led a direct team of 15 staff members.
Assessed employee performance and developed improvement plans for employee and branch success.
Managed over $100,000 in monthly transactions.
Created sales contacts with on-and off-premise accounts.
In the top 5% of sales representatives in the state of Florida.
Recipient of multiple positive reviews and awards acknowledging dedication to excellent customer service.

Average 36% growth over 12-months which was the highest percentage in Southern California.
Customer satisfaction averaged 92% over 6-months which was the highest in the Los Angeles Metro region.
Prepare financial or regulatory reports required by the company board of directors.
Recruit staff members and oversee training programs in my branch

Over all branch management.
Recruiting and generating life insurance business to the company through a team of Sales Managers.
Sales Managers have to source direct insurance business.
Plan, direct and coordinate the activities of workers in branches,

Supervised 13 employees and entire bank operations for two branch offices with a total of $27MM in deposits. Consulted with CFO & CIO regarding placement of assets in De Novo location during implementation phase.
Developed branch-wide sales plan, and executed to 150% of established sales goals.
Prospected, interviewed, and successfully retained top talent.
Managed all branch operations, including implementing and maintaining policies and procedures, ensuring compliance with federal banking regulations, performing branch employee evaluations, customer contact and conflict resolution, and overdraft authorization.

Plan, direct, or coordinate the activities of workers in branch.
Communicate with stockholders.
Develop or analyze information to assess the current or future financial status of the branch.
Adhere to high ethical standards, and comply with all regulations/applicable laws

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
Assess local market conditions and identify current and prospective sales opportunities
Develop forecasts, financial objectives and business plans – Meet goals and metrics
Manage budget and allocate funds appropriately – Bring out the best of branch’s personnel by providing training, coaching, development and motivation
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
Address customer and employee satisfaction issues promptly

Developed and Led Sales & Operations Teams in Multiple Locations throughout KY and Southern IN.
Responsible for:Recruiting of Sales & Operations Talent
Increasing production through business partner development.
Ongoing training in both sales & compliance aspects of business.
Developing efficient work flows to maintain high efficiency and superior customer service.
Managing bottom line P&L through oversight of local pricing margins as well as expenses.

Handled the Operations as Branch Manager for Delhi, Rajasthan and Haryana.
Successfully concluded the launch of sales thru Distributors and Booking agents which was earlier done directly from company to retailers.
resolved strategic and tactical issues impacting sales management and business operations
Provide reports

Handled team of 9 to 10 people
Handled petty cash
Reporting to head branch
Gathered and reviewed customer feedback to improve operations

Manage staff of 14 employees ensuring safe and efficient job execution.
Inspect branch appearance (signage/tarps, repairs needed)
Check office equipment/facilities (computer/telephone)
Created strategies to develop and expand existing customer sales

Leading a team of five direct reports in day to day operations with a consistent focus on coaching, development and empowerment.
Through a strong “lead from the front” management style we have been successful in significantly improving the financial performance of the branch namely in the home lending space.
Managed staff accountability, behaviours and contribution through regular catchups, coaching sessions and transparent expectations.
Gather feedback on competitors and new gimmicks

Oversee 24 employees within 4 departments: Sales, Service, Office, Warehouse.
Oversee sales department; assist Sales Manager in coaching sales team to enhance skills and secure business with potential clients.
Responsible for the profit and loss budget at the location. Ensure location grows each year through retention and new sales.
Negotiate and approve contracts with current customers and new prospects.

Direct, motivate, and monitor results to advance campaign goals.
Filed tax returns in compliance with federal and state standards.
Trained new employees on office principles and company procedures.
Relay and coordinate all concern to the top management

Establish and maintain relationships with clients and MFOs or provide assistance with problems these clients and MFOs.
Plan, direct, or coordinate the activities of workers in branch and directly report to my Area Administrators
Prepare month end reports and submit on time.
Issue receipts, refunds, credits, or change due to customers.Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.

Enhanced branch production rates by handling staff conflicts and evaluations
Protected company assets with strategic risk management approaches
Maintained friendly and professional customer interactions
Managed over all transaction Provide strategic approach for all company race in sales
Train new employed contractual in all regulative transaction
Foresee all management transaction including branch funding
Be a team leader

Develop, monitor, modify and assure compliance with the annual business plan
increase the market penetration of the branch and increase revenue
Conduct face-to-face sales calls
Handle or assist in the resolution of customer service issues
Training, coaching, and mentoring of all Branch staff
Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

Advised and supported in coaching and career development of team.
Motivated team members to ensure optimum performance at all times.
Coached and co-authored training manuals.
Had full accountability for Profit & Loss, stock control and store operations.
Responsible for my store’s customer management, accounts, support and relationship building.
Responsible for my store’s staff recruitment and selection.
Provided operational support to the Regional General Manager.

Supervised development and monitoring of work plans and budgets to ensured timely completion of work plans and quarterly progress reports
Developed and implemented an integrated HIV counseling and testing, family planning, sexually transmitted diseases and referral services for about 100 clients per day
Coordinated with USAID, CDC and Nakasero Blood Bank to evaluate the use of HIV rapid tests for the provision of same day results to AIC’s VCT clients at selected AIC sites
Coordinated the development of a VCT counselling protocol for providing same day HIV test results at all AIC sites
Supervised a team of 25 employees including 15 counselors

Target distribution and monitoring of the team
Generation of prospect & achievement of sales target
Manage of Our Team to promote sales & services to customers.
Providing proper guidance to Team to better fulfill the business requirements.

Process and audit loans, bill pay, wires and check cashing.
Provide assistance with problems customers might have.
Prepare financial and regulatory reports required by local law and federal regulation.
Oversee the flow of cash and the ordering of such instruments.
Recruit staff and oversee all the financial services training programs.
Analyze investment and classify risk to determine the potential impact on the companies revenue growth or loss.
Analyze transaction reports for areas of improvement and opportunities to train.