branch manager Archives

To handle customer complaints and to take appropriate action to resolve them.
Key words :- SME,Mortgage loan, Personal loan, gold loan, business loan
Direct reporting to principals
Direct reporting to business owner

Make presentations to groups to attract new clients.
Explain Forex market terms or trading practices to clients.
Supervising the daily activities of executives and maintaining daily MIS of the same.
To confer with credit managers to aid in resolving loan application to disbursal issues.

Developing marketing strategy to promote products in the market.
Preparing annual budgets and to achieve fee on budget.
Products promotions through campigns and exhibitions.
Average incremental CASA growth over base book(Acquisition + Deepning) on growth.
Employee attrition.

Activated IFA’s, Direct Clients and Co-Operative Banks and generated regular business from all these counters.
To develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
To maintain accurate DSR.
Collection monitoring : 2 Collection officers to handled zero to NPA BKTS On field and off filed training of executives. To provide timely feedback to senior management regarding sales performance of the team.

Direct all operational aspects including distrigution operations,customer service,human resources,administration and sales.
Assess local market conditions and identify current and prospective sales opportunities.
Develop forecasts financial objective ,and business plans.
Meet goals and metrics.
Manage budget and allocate funds appropriately.
Bring out the best of branch’s personnel by providing training ,coaching development and motivation.
address customer and employee satisfaction issues promptly.

Office administrative tasks, accounting and bookkeeping.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to hire.
Train and supervise new staff
Rent equipment, EWP’s, Booms and General Hire to customers.
Describe equipment and explain use, operation, and care of equipment to customers.
Handle inventory stock and requisition new stock.
Recommend, select, and help locate or obtain equipment based on customer needs and desires.

Supervise and manage all staff in the branch
Direct hiring, training and managing human resources in the branch
Managing and responsible for branch business, loss profit and cash flow
Responsible for sales volume in the distribution and retail channel
Responsible for stock movement and inventory level in the branch
Responsible for company market share within region of NTB – NTT
Responsible on maintaining existing market and relationship with principals, dealers and master dealers

In this cooperative bank worked as a Branch Manager under the guidance ofseniorBranch officer.
Vouchers verification on daily transaction.
Handling debtor enquiries and collection of debts.
Review loan application
Handling of Cash.
Issuing E-Stamps to customer.

Company assigned to separate Dammam central office sales as a Branch for a target of 12 million monthly.
Daily visit to the customers with sales team for better Sales volume.
Time to time interventions for price fluctuations and specifications of different products to the management.
Giving technical advice to the sales staff.

Led an 25 Employees branch to drive the achievement of Sales, Administrative, Credit, Collection ,Operational and Audit Goals and standard Instituted a branch wide focus on customer Relationship by continuously coaching staff on relationship development, consultative sales and community outreach strategies .
Have direct responsibility in increasing revenues and profitability.
Hiring and managing members of the team Make decisions based on their market and community, and develop plans to increase their customer base.
Are proactive, involved in the community and with their customers, and don’t wait for business to walk through the door.
Have the freedom to hire, coach, and develop staff in all lines of business Ensure achievement of overall Branch Targets by generating business and cross sales
Own all branch-banking objectives and overall branch supervision
Review Branch Operations reports.

Responsable for balancing cash on a daily basis, verification and approval of checks
Wire transfers
DMV Renewal stickers and paper work process
Western Union Transfers
Sell company products and services
Manage and train a staff of 3

Manage all aspects of sales staff including appointments, closing ratios and quote acuaracy.
Manage all aspects of operations including cost, cycle time and customer satisfaction.
Coordinate with other professionals, such as contractors, architects, engineers, and other vendors, to ensure job success.
Prepare or review specifications on contracts for the purchase of suplies, ensuring that proper material and labor are present and that items conform to contractual obligations.

Responsible for effective community mobilization by supervising all field staff & visiting all potential clients for detailed orientation of institution and its products & services
Ensured smooth disbursement to all clients, loan utilization checks & visiting Exit/Pending clients
Responsible for 100% recovery of all active Clients
Responsible for ensuring that Branch Compliance ranking are always as per institutional standards
Responsible to monitor the financial reports effectively along with their timely submission.
Responsible for selling Health Insurance policy to every Client.

Contact customers to persuade them to purchase Product or services.
Deliver Vehicle and collect payment.
Compare a product with similar comparison that have recently sold to determine its competitive market price.
Direct and coordinate activities involving sales of Insurance.

Worked in the capacity of Branch Manager with the responsibility of business as well as overall working of the Branch. Managed a wide range of clientele in liability portfolio of Rs. 500M.
Supervised 05 employees being the Chief Manager of the branch. Monitored daily departmental operations, including implementing and maintaining policies and procedures, handling bank’s internal, external and State Bank Of Pakistan periodical audits besides ensuring compliance with federal banking regulations, customer contact and conflict resolution.
Door to Door and Shop to shop marketing of New to bank accounts for business growth of stagnant branch.
Significant addition of New to bank alongside with deepening in existing deposit accounts.
Designed new business development plans, which include calling on customers, frequent visits for New to bank additions to develop prospects while enhancing organization’s image in the community.
Successfully implemented cross selling concept of the bank for parallel growth of all segments of the bank.

Analyze operations to evaluate performance of branch and its staff in meeting objectives and to determine areas of potential cost reduction, operational improvement, or procedure change.
Focusing on developing the sales team, mentoring newer outside sales reps, with an emphasis on the strategies of selling new/used equipment.
Working to create a culture of top level customer service from all aspects of the operation.
Implementation of various government schemes and financial inclusion in the area.

Overall responsibility of a branch with funds of INR 400 million.
Sanction, approve, reject, or coordination of retail ,business and commercial advances/loans.
Establish and maintain relationships with individual or business customers, and local government officials.Network within communities to find and attract new business.
Plan, direct, and assign the activities of the employees in branch, and coordinate with our Head and Zonal offices, as well as other departments of the government .
Scouting and capitalizing of the new business opportunities.
Strategizing on plans and action for profitability of bank.
Bad Debt / NPA Management.

Developing marketing strategy to promote products in the market.
preparing annual budgets and to achieve fee on budgets.
Developing sales and marketing report and presenting it to top management.
Developing training and development for marketing managers and executives.
Product promotions through campaigns and exhibitions.
Finding new ways of securing existing and potential customers.
Improve client retention rate.

Direct or coordinate financial/ budget activities to fund operations, maximize investments, in order to increase efficiency.
Analyze operations to evaluate the performance of staff in meeting objectives in order to determine areas of potential cost reduction, program improvement, or policy change.
Direct, plan or implement policies, objectives, to ensure continuing operations, maximize returns on investments, increase productivity.
Serve as liaison between customers, associates, sales team, etc.
Direct or coordinate pricing, sales, or distribution of products.
Prepare/ present reports concerning activities, expenses, budgets.

Market bank products to individuals and firms, promoting bank services that may meet customers’ needs. Also assisting our region with marketing activities, promotions.
Preparing, Competitor and SWOT analysis for the branch.
Staff realignment with business strategy, business values, vision and mission.
Prepare individual monthly and quarterly targets for all staff members. Doing daily, weekly, monthly, quarterly and yearly performance reviews.
Leading staff, Staff Motivation, Coaching.
Staff training on new products, and selling skills.
Doing branch administration. Mentoring new branch managers, coaching them. Currently mentoring 4 branch managers. Have successful develop two branch managers from Sales Consultant to Branch manager.

Network within communities to find and attract new buyers.
Approve, reject, or coordinate the approval or rejection of lines of credit or commercial,
Plan, direct, or coordinate the activities of workers in the branch offices.
Prepare financial or regulatory reports.
Analyze operations to evaluate performance of the branch and its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.

Recruiting and Training
Staff Scheduling and Time Management
Daily and weekly operations reports
Maintained and collected on customer accounts
Opened, sorted, and distributed incoming correspondence, includsing faxes and emails

Analyse and investigate potential suspicious transactions alerts generated by the system in a timely manner
Endorse sales activity and growth platform of the local branch;Leading the branch to achieve commercial objectives
Endorse sales activity and growth platform of the local branch;Leading the branch to achieve commercial objectives
Monthly business reporting on key metric including proactive suggestions on how results can be improved

Cross-sell of products (i.e. sales of 3 products per customer within 90 days of account opening) with new and as well as with existing customers
Conduct daily morning huddles to discuss daily plan and agenda for employees
Segment the customer within the catchments of the branch to increase the Journal-Ledger base of the branch
Capability building and manpower management

Managing profitable procurement of Cocoa, Coffee and Cashew at origins across Ivory Coast with an annual turnover of USD 10.7 million
Identifying the origination opportunities, setting up procurement structure and institutionalizing Field Operations Manual
Handling the in house fleet of small sized primary evacuation vehicles and large sized secondary evacuation vehicles profitably
Ensure proper on-boarding of all new customers acquired

Solely responsible for launching all marketing projects and lead generation.
Orchestrated appointments for salesmen and directly managed installer crews.
Develop and review all CRM software and book-keeping.
Detailed knowledge of core competencies in the industry to successfully and confidently communicate with clients.

Responsible for the administration and efficient daily operation of a full service branch office, including lending, product sales, customer service, and security and safety in accordance with the Bank’s objectives
Enhance and contribute in the growth of the company through Business Development
Provision of a superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation
Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise
Weekly/monthly reviews for outbound and as well as for inbound sales
Prepare and review monthly activity calendar of outbound activities for BSM/SOs on a weekly basis.

Inspiring and motivating staff.
We are well known Car Dealer in Mumbai.
Associated with all major automobile Showrooms in Mumbai.
We Arrange New Cars For our clients and we do arrange Auto Finance and Auto Insurance for Our Clients from Leading Banks and Reputed Insurance Companies

Supervise the activities of workers engaged in receiving, storing, testing, sales and shipping products or materials.
Improved long-term prospecting, strategy development and customer engagement
Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
Monitor daily operations.

Responsible for supervising and managing a bank branch
Duties include managing and supervising employees assisting customers and providing excellent customer service
field work for marketing products and services offered by the bank
process loan application
prepare Marketing plan for meeting Target or Quota
supervise all areas of operation

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