d14a69fb-fab8-41b7-90a1-ea980156b89b

Andrew Smith

Professional Summary

Experienced Billing Analyst in an international law firm with a demonstrated history of working in the Information Technology, Local Industry, Shared Services and BPO industry. Skilled in Billing Process, Accounts Reconciliation, Invoice Processing, E-Invoicing, Microsoft Excel, Payroll, Government Reporting, Financial Statements Preparation, Financial Analysis, Financial Planning and Forecasting, Accounts Receivable and Accounts Payable. Expert in using SAP Fiori and SAP Gui, Elite Enterprise, Intapp and Citrix environment. Knowledge Transfer (KT) receiver and passer. Outside of the Box thinker and injects new ideas everytime there is an opportunity. Strong accounting and finance professional with a Bachelor’s degree in Accountancy from Rizal Technological University

Employment history

Billing Analyst, Lemke and Sons. North Felixland, Mississippi
Nov. 2019 – Present
  • Understands and applies processes relevant to my role in preparing invoices in accordance with Firm billing policies and guidelines which includes WIP management, bill drafting, bill amendment, bill finalization using SAP system
  • Understands and delivers service in accordance with Client Service Principles relevant to their role and overall function area. Ensure that invoices prepared reflect a very high quality of output; presentable in a format that is appropriate to be received by the clients of Baker & Mckenzie.
  • Documents processes including writing up desktop procedures and identify control points within a process
  • Maintains and updates client billing information, instructions and requirements necessary in processing invoices
  • The outputs from the billing support process have a direct impact to the business in terms of revenue. Moreover, the major stockholders affected include the lawyers and the clients as bills are viewed as the ultimate translation of the services provided by the lawyers to the Firm’s clients.
  • Attends to different task assigned by local office such as narrative editing, bill drafting, amendments and finalization.
  • Uploads files to share points and shared folders for perusal of secretaries and billing coordinators.
  • Monitors and maintains billing mailbox ensuring that all incoming requests are attended to and processed.
  • Generates Work in Progress (WIP) Reports
  • Automates existing Daily Status Reports (DSR) being sent to counterparts in Tokyo

Billing / E-Billing Analyst, Toy, Stanton and Ziemann. Thanhberg, Illinois
Dec. 2016 – May. 2017
  • Worked with billing specialists, legal assistants and lawyers to resolve disputes regarding invoices.
  • Assisted with distribution of monthly invoices.
  • Responsible for accurate creation and timely distribution of required reporting to management
  • Special projects as necessary to accomplish finance team’s objectives.
  • Followed instructions provided by the Client billing specialist which are generally modifications to proforma invoices.
  • Asked necessary questions or clarifications regarding unclear or gray areas of the instructions. 
  • Generated invoices from ERP system and sending it afterwards to clients.
  • Uploaded E-billing invoices to client providers and performing troubleshooting functionalities as well. 
  • Responsible for creating reports daily which is submitted to clients/stakeholders.
  • Responsible for adhoc tasks including updating lawyer’s exception rates and recalculating unbilled time entries. 
  • Responsible for entering new employees or lawyers into the system and modifications as well to their profiles.
  • Responsible in updating the data of operations excellence board which use in daily performance of the team.

Logistics Coordinator, Stamm, Ritchie and Hickle. Port Renaldo, Rhode Island
Apr. 2016 – May. 2016
  • Responsible for end to end order management services from order creation up to order delivery and order returns.
  • Entered order in system (SAP) via EDI or manual order entry by checking correctness and validity of Purchase orders.
  • Responsible in delivering the right goods to the right location in the right schedule thus contributing to business significantly.
  • Held responsibility for customer logistics regarding the selected customer base in mobile devices business.
  • Developed and executed allocation management and actively managed open orders to match the allocations in supply constrained products.
  • Assigned in Nordic countries (Denmark, Finland, Norway and Sweden) and in Baltic countries (Estonia, Latvia and Lithuania) to align the supply with the demand to achieve business targets and high standards of customer satisfaction. Influencing and impacting across both internal and external key stakeholders.
  • Responsible in sending out Order Book(s) of customers in a timely and effective manner.
  • Has provided process improvements for reporting and ad hoc tasks.
  • Responsible in raising and issuing credit notes for customers and clients.
  • Responsible in answering all queries coming from customers regarding their orders.
  • Has processed credit notes for valid order returns.
  • Conducted SOX Audit for credit notes and order entries made by colleagues by following SOX standards checklist provided.
  • Responsible in updating the data of operations excellence board which use in daily performance of the team.
Collaborating with 3rd party vendors including logistics as to track the status of the shipment. 

Rebates Analyst, Runolfsson-Padberg. Huelburgh, Idaho
Dec. 2014 – Aug. 2015
  • Coordinated, managed and ensured delivery of all quarterly and monthly payment cycles in accordance with client service level agreements across all client lines of business
  • Coordinated, managed and ensured delivery of client program letter information in accordance of semesttral onboarding initiatives.
  • Oversee clients query response management system (MIMOS) with adherence to client’s service level agreements.
  • Drived account managers to submit punctually their reports to avoid delays in payment.
  • Generated Rebates reporting on a timely or adhoc basis.
  • Responsible for managing contracts with the necessary updates. Assisted in identifying areas where improvement can be made in the workflow process.
  • Built solid relationships with MS teams and Accenture BPO teams and work closely at busy periods to ensure we work efficiently to process all the payment for Rebates and the queries related to the different programs.
  • Processed Payments, Issued monthly payments (Credit Notes, Wire transfers, Cheques).
  • Performed SOX audits to ensure compliance of processes for Rebate programs.
  • Monitored closely shared mailbox for inquiries, concerns and other related questions.
  • Maintained databases for payment and customer records for EMEA countries.
  • Has provided reverse KT (knowledge transfer) to Microsoft team for automation purposes.
  • Identifying areas where improvement can be made in the workflow process.

Accounting Assistant, Cole, Nienow and McCullough. Nichellefurt, Connecticut
Oct. 2013 – Nov. 2013
  • Generated financial statements and facilitated account closing procedures each month.
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Analysed and researched reporting issues to improve accounting operations procedures.
  • Computed taxes owed by applying prescribed rates, laws and regulations.
  • Created periodic reports comparing budgeted costs to actual costs.
  • Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
  • Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting or other tax requirements.
  • Report to management regarding the finances of establishment.
  • Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
  • Advise management about issues such as resource utilization, tax strategies, and the assumptions underlying budget forecasts.
  • Receive payments and post amounts paid to customer accounts.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Draw charts and graphs, using computer spreadsheets, to illustrate technical reports.
  • Prepare financial or regulatory reports required by laws, regulations, or boards of directors.
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
  • Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
  • Compute wages and deductions, and enter data into computers.
  • Process and issue employee paychecks and statements of earnings and deductions.
  • Issue and record adjustments to pay related to previous errors or retroactive increases.
  • Keep informed about changes in tax and deduction laws that apply to the payroll process.
  • Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit them to appropriate departments.

Education

Schaefer Institute, New Zenaida, Wyoming
Bachelor of Science, Accountancy, Mar. 2012

Accomplishments

Automations

Personal info


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Accounts Receivable








Financial Analysis / Forecasting








Quality Control








Account Reconciliation








End to End Billing Services








Financial Statements Preparation








SAP Fiori and SAP GUI








Management and Stakeholder Reporting








General Accounting








Excel Automation and SAP Macro scripting








071ca2be-f073-40d5-9e8b-ed736df6fe8b

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Self-motivated, knowledgeable telecommunications professional with having 7 years of experience in Telecom Billing . Extensive success in managing  and monitoring workforce performance, productivity, and progress in Enterprise Billing.  Strong ability to manage cross-functional teams while maintaining collaborative working relationships.
Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Employment history

BILLING ANALYST, Abbott Group. West Johnny, Oregon
Mar. 2013 – Present
  • Responsible for the timely billing of Enterprise customers for services like Jamvee, Telepresence, GSC (Global Sip Connect), Cisco WEBEX, Audio-conferencing and many more.
  • Ensures billing accuracy, consistent revenue generation, delivery of billing information to customers, and addresses billing discrepancies (e.g. incorrect rates, charges, CDR).
  • Contract Validation or Account Validation is a major activities in pre-billing activities before proceeding for billing. 
  • Sometime Traffics falls under error due to missing details in system. Hence we ensure to clear the traffics in rejections.
  • Act as a SPOC (Single Point Of Contact) for the customers Billing related issues for the services I bill.
  • Maintain strong customer relationships, ensure customer satisfaction. 
  • Use billing tools like GBS, Geneva in order to provide the invoice and CDR (Call Details Report) to the customer. Geneva Application to bill the INDIA accounts and GBS (Global Billing System) to bill the International accounts.
  • Use provisioning tools like Tiger and M6 to check and validate the provisioning status for toll-free numbers and circuits provided by TATA Comm to its customers.
  • Arranging Weekly Team meeting and provide briefing to team members for new-update regarding product or services.
  • Co-ordinate with stake holders (CFT – Cross Functional Team) like sales support, credit control team, service management, account manager and others related to different issues like service, product, CDR and invoice.
  • Ensuring there is no outstanding in collections buckets for all the entities allocate to me by constant follow up with collection team by referring the AR WATCH REPORT. 
  • Ensuring Automation related requirements being carried out by Internal/External developments enabling the efficiencies and productivity.
  • Responsible for UAT (USER ACCEPTANCE TESTING) for New product implemented form billing prospective.
  • Provide taxation report to TAX team.
  • Also Provide customized billing report to different external customer as per their requirement.

CUSTOMER SUPPORT ADVISOR, Reichert-Schoen. New Kathichester, New Mexico
Jun. 2011 – Sep. 2011
  • Worked for British Gas project where we Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Maintaining the highest level of Quality to ensure customer satisfaction.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

CUSTOMER SERVICE EXECUTIVE, Skiles, Orn and Reichert. East Porterstad, Alaska
May. 2010 – Jun. 2010
  • Resolving corporate as well as individual customer’s various types of product and service related issues. 
  • Passing of waiver for wrong amount decrements, network related issue, website related problem, general query etc. Use tool like Seibel to extract customer information  like billing information, personal information for validation purpose. 
  • Handling the escalation mails received from the Business Team and Front-end team and provided timely resolution.
  • Resolved  the Escalated cases which are registered by the RED (Retention Escalation Desk) Executive, Town office and various Reliance Web World, verifying the cases and passed adjustment if required.
  • Worked as a  coordinator  between central billing Department  with other billing Departments.

Education

Western Funk, West Emery, Pennsylvania
POST GRADUARTE DIPLOMA IN COMPUTER APPLICATION, Sep. 2008

West Pennsylvania College, Naderburgh, New Mexico
Bachelor of Science, BIOLOGY, Mar. 2007

Languages

ENGLIGH

HINDI

ODIA

BANGLA

Skills

Incident management

Emergency management

MICROSOFT OFFICE, EXCEL, WORD AND POWERPOINT

TIME MANAGEMENT

Can Handle Work under Pressure

SWOT ANALYSIS

6950f845-aeb0-4fc6-9681-084271dad400

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Bookkeeper – my various work experiences from 1995 up to the present exposed me to accounting operations and that includes bookkeeping. I wish to highlight my knowledge in journalizing daily transactions of different books/ledgers of the company, bank reconcilation, daily cash position and preparing financial statements.  I  also have experienced in processing the payroll such as validating time cards; computing under time, over time and holiday pay of employees; computing final pay and other benefits and computing salary adjustments. 

Employment history

Jun. 2019 – Present
New Roderickbury, Alabama
Billing Analyst, Carter Inc

 -Setup and management of batch allocation of customers and bill run kick-off
 -Monitoring of billing production run -Billing reports generation and analysis 
-Quality checks and analysis for high-level monthly billing summaries -Management of daily and monthly CDR (call daily records) file feeds from line carriers -Billing support duties on allocated tickets including but not limited to invoice analysis, disputes, modifications, invoice customization, etc. -Setup analysis of billing functionality and rating plans -Identify areas for improvement and document business processes 
-Back end checking and reports generation using Microsoft SQL server and Excel 
-Billing Software Development QA 
-Billing integrity verification 

Jan. 2017 – Mar. 2017
New Santiago, Maine
Voice Analyst, Trantow, Stehr and White

– Handles voice products services from TPG Company based in Australia  – Handles International Rates and Routing Carrier 
– Prepares Pricing and Quotation for customers/client 
– Approves Special Pricing for Voice Products 
– Prepares Reports for Upper Managerment (Costing/Voice Reporting/Calls Direct Reporting and International Costing) 
– Prepares pricing and uploads rate sheet coming from Supplier 
– Prepares pricing rate card and order forms. 

Apr. 2013 – May. 2013
Danteview, Rhode Island
Customer Service Representative, Ritchie-Kunze

 – Handles customer service functions via phone 
 – In charge with billing disputes o Basic Troubleshooting 
 – Handles customer complaints 
 – In charge making break schedules for the team. 

Dec. 2009 – Nov. 2010
West Majorborough, Maryland
Customer Interaction Associate, Walter-Hessel

 – Handles customer service functions via phone 
 – In charge with billing disputes 
 – Process orders for residential telephone lines and internet service 
 – Handles customer complaints 
 – Other assigned works o In charge making break schedules for the team. 

Sep. 2007 – Nov. 2007
Mullermouth, Arizona
HR/Accounting Assistant, Kling-Goldner

 – Handles HR Functions o Process Payroll 
 – Process employee government mandated benefits (Social Security System (SSS), Philhealth, Pag-ibig) from registration, deduction and payment. 
 – Requirements for newly hired employees (SSS, BIR Form 2305/1902/1905, Philhealth Form M1a and Pag-ibig) 
 – Coordinates with HMO (health card) and Accident Insurance company. For the newly regularized employee 
 – Handles employee concerns o In charge with the 201 Files
 – Prepares Check Vouchers and Check Preparation 
 – Monitors Supplies Inventory and Prepares Purchase Order 
 – In charge with Bank Transactions 

Education

Mar. 1993
Bachelor of Science: BSBA major in Accounting

  • Hilll Institute – North Lorraine, Oklahoma

Skills

Billing Analyst
Experienced

Payroll Processing
Skillful

Bookkeeping / Accountant
Experienced

billing analyst

  • Use provisioning tools like Tiger and M6 to check and validate the provisioning status for toll-free numbers and circuits provided by TATA Comm to its customers.
  • Arranging Weekly Team meeting and provide briefing to team members for new-update regarding product or services.
  • Co-ordinate with stake holders (CFT – Cross Functional Team) like sales support, credit control team, service management, account manager and others related to different issues like service, product, CDR and invoice.
  • Ensuring there is no outstanding in collections buckets for all the entities allocate to me by constant follow up with collection team by referring the AR WATCH REPORT. 
  • Ensuring Automation related requirements being carried out by Internal/External developments enabling the efficiencies and productivity.
  • Responsible for UAT (USER ACCEPTANCE TESTING) for New product implemented form billing prospective.
  • Provide taxation report to TAX team.

billing analyst

  • Responsible for the timely billing of Enterprise customers for services like Jamvee, Telepresence, GSC (Global Sip Connect), Cisco WEBEX, Audio-conferencing and many more.
  • Ensures billing accuracy, consistent revenue generation, delivery of billing information to customers, and addresses billing discrepancies (e.g. incorrect rates, charges, CDR).
  • Contract Validation or Account Validation is a major activities in pre-billing activities before proceeding for billing. 
  • Sometime Traffics falls under error due to missing details in system. Hence we ensure to clear the traffics in rejections.
  • Act as a SPOC (Single Point Of Contact) for the customers Billing related issues for the services I bill.
  • Maintain strong customer relationships, ensure customer satisfaction. 
  • Use billing tools like GBS, Geneva in order to provide the invoice and CDR (Call Details Report) to the customer. Geneva Application to bill the INDIA accounts and GBS (Global Billing System) to bill the International accounts.

billing analyst

  •  Responsible on validation of entries, accurately entering, updating and cancelling invoices on request of the financial operations. 
  •  Responsible for planning, executing and controlling a Project/Goal from inception to closure and additional technical /administrative responsibility reports as assigned. 
  • Monitors and maintains billing mailbox ensuring that all incoming requests are attended to and processed.
  • Generates Work in Progress (WIP) Reports

billing analyst

  • Understands and applies processes relevant to my role in preparing invoices in accordance with Firm billing policies and guidelines which includes WIP management, bill drafting, bill amendment, bill finalization using SAP system
  • Understands and delivers service in accordance with Client Service Principles relevant to their role and overall function area. Ensure that invoices prepared reflect a very high quality of output; presentable in a format that is appropriate to be received by the clients of Baker & Mckenzie.
  • Documents processes including writing up desktop procedures and identify control points within a process
  • Maintains and updates client billing information, instructions and requirements necessary in processing invoices
  • The outputs from the billing support process have a direct impact to the business in terms of revenue. Moreover, the major stockholders affected include the lawyers and the clients as bills are viewed as the ultimate translation of the services provided by the lawyers to the Firm’s clients.
  • Attends to different task assigned by local office such as narrative editing, bill drafting, amendments and finalization.
  • Uploads files to share points and shared folders for perusal of secretaries and billing coordinators.

billing analyst

  • Check to ensure that appropriate changes were made to resolve customer problems.
  • Contact customers to respond to inquiries or to notify them of any changes.
  • Update information in databases.
  •  Main responsibility for end to end billing process for IBM Solution Delivery, IBM Business Services and Third-party entities. 

billing analyst

  •   Work with the billing, O&M, Revenue assurance teams to ensure  Accurate billing 
  • Manage all day-to-day billing operations, dealing effectively and efficiently with any problems that occur within the billing and VAS system to ensure no revenue leakage. 
  • Accept and resolve all billing related queries that are passed on from the Customer Services/Revenue Assurance team, ensuring that a satisfactory conclusion is reached. 
  • Ensure that the billing system is charging correctly by reconciling Call Details Records (CDRs) from the main switch and other systems, identifying any discrepancies and ensuring that problems are resolved and rejections are cleared. 
  • Generate and extract standard and non-standard reports from the billing system for use by the management team, and be responsible for all billing-reporting activities, using SQL queries  and ACL.

billing analyst

  • Handling and answering both internal and external queries regarding invoices.
  • Validating invoices and billing set correctly.
  • Managing customer calls and complaints for bill disputes.
  • Analyzing all Billing procedures.