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Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Sales professional with 15+ years of experience in the areas of business and sales channel. Passionate, results-driven leader with a deep technical understanding and strong ability to identify, cultivate, and maintain strategic relationships with clients to achieve company-wide goals and objectives with high values.

Education

Armstrong College, Pollichberg, Montana
Finance, Oct. 2008

The Delaware University, Rosieview, Michigan
BBA, Marketing, Sep. 2005

Employment history

Bilingual customer service representative, Ferry Group. McGlynnmouth, Pennsylvania
Mar. 2019 – Present
  • Deal with a variety of customers.
  • Upsell products and services.
  • Explain and resolve complex billing issues.
  • Toggle between up to 7 different software programs, take notes and build rapport with customers at the same time.
  • Build relatuonships and retain customers.
  • Resolve customer´s issues while on the phone to completion.
  • To come with creative and innovative resolutions on customer´s issues with a possitive service orientation. 

Director´s assistant, Kulas-Hackett. Parkerstad, Florida
Oct. 2017 – Feb. 2018
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • File and retrieve corporate documents, records, and reports.

Key Account Manager, Purdy-Howe. West Nicolahaven, California
Jan. 2017 – May. 2017
  • Resolve customer complaints regarding sales and service.
  • Develop prospect lists.
  • Schedule appointments to meet with prospective customers or for customers to attend sales presentations.
  • Manage a customer portfolio with over 200 companies.
  • Sale special products valued over $5, 000 USD
  • Customers retention and open new accounts. 

Key Account Manager, Cummings, Turcotte and O'Kon. West Horacio, Montana
Jan. 2017 – Feb. 2017
  • Manage a customers portfolio of around 100 accounts, valued over $200,000 dollars.
  • Double the value of the portfolio in a year.
  • Customer relationship management of wholesale companies.
  • Help establishing forecast for sales force.
  • Visit customer in Guadalajara, Morelia, Monterrey, Cuernavaca to build rapport and enhance public relationship between companies
  • 90% attainment each month on sales goals. 

Sales Manager, Labadie-Fadel. Chestershire, California
Aug. 2015 – Sep. 2015
  • Responsible of six sales representatives in two different campus. 
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Manage enroll and promotional activities.
  • Generate sales reports.
  • 90% attainment of sales goals monthly.
  • Deliver new waves to the school services department.  

Marketing and sales manager, Brown and Sons. Peteton, Hawaii
Feb. 2009 – Sep. 2010
  • Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
  • Present sales and publicity reports to the board weekly.
  • Exceed sales forecast 3 year consecutively.
  • Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers. 
  • Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
  • Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.
  • Develop pricing strategies, balancing firm objectives and customer satisfaction.
  • Initiate market research studies or analyze their findings.
  • Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.

Languages

Spanish
Native speaker

English
Fluent

Skills

Relationship-building
Experienced

Client Engagement
Experienced

Critical Thinking/Problem Solving
Experienced

Research/Information Gathering
Experienced

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Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Recent graduate with an MBA and 7 years of experience in hotel operations including guest services, concierge, sales, and guest relations.  Responsible, disciplined leader dedicated to delivering results that contribute to the overall success of hotels and rental properties.  Actively seeking a management role within a growing hotel chain where I can utilize world-class leadership and customer service skills to make an immediate impact.

Employment history

Bilingual Customer Service Representative, Reynolds, Grimes and Brown. New Trinidad, New Jersey
Apr. 2017 – May. 2017
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Sales Representative, Smith, Pollich and Hammes. South Erikmouth, Massachusetts
May. 2015 – Nov. 2015
  • Sell products being promoted and keep records of sales.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Suggest specific product purchases to meet customers’ needs.
  • Identify interested and qualified customers to provide them with additional information.
  • Attend training sessions or corporate planning meetings to obtain new ideas for product launches.

Night Manager, Heller-Hudson. Duncanton, Massachusetts
Oct. 2013 – Aug. 2014
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Plan, schedule or supervise the work of other employees.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Manage and evaluated the performance of the front desk staff during night hours.

Sales Coordinator, Pagac-Kshlerin. New Vito, Pennsylvania
Aug. 2012 – Dec. 2012
  • Efficiently and accurately prepared proposals and contracts.
  • Prepared reports as needed for Sales Managers.
  • Prepared and sent out sales kits, brochures and client package as requested.
  • Answered and directed all incoming phone calls within the Sales office.
  • Maintained room list, corporate accounts and high-end clientele portfolios.
  • Secured and updated sensitive information daily.

Education

South Deckow Institute, North Ronnie, California
MBA, Management Information Systems, Jul. 2012

Northern Streich University, Port Philipport, Kentucky
BBA, Hotel Management, Jun. 2008

Skills

Sales Techniques

Bilingual

Hotel Operations

Hotel Background

Organization

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Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Recent graduate outfitted with a Bachelor of Applied Science in Organizational Leadership and 2+ years of experience as a Independent Representative.  In-depth knowledge and use of Microsoft software to include Word, Excel, Powerpoint. Extreme attention to detail and ability to multitask within fast-paced environments.

Employment history

Bilingual Customer Service Representative, Torp, Rempel and Durgan. North Federicoshire, Wisconsin
Mar. 2019 – Present
Respond to clients phone inquiries in a prompt, courteous, and concise manner. Provide callers with unbiased information to assist them with application and eligibility requirements. Access, read, and interpret clients inquiries and provide data elements within clients application. Perform accurately all data entry functions to reflect their activity/transactions. Answer clients questions and assist in problem resolution. Assist clients in the enrollment process. Document all client encounters in clear and concise logs as well.  

Customer Service Representative, Willms-Labadie. Durganmouth, Ohio
Jul. 2018 – Aug. 2018
Answer queries on products and services from customers of Fortune 500 brands. Assist customers with how-to’s. Address and resolve customer concerns to achieve first contact resolution. Provide excellent customer service

Provider, Pouros-Bergstrom. Port Jessietown, Hawaii
Aug. 2017 – Sep. 2017
Monitor patient condition by observing physical and mental conditions, intake, and exercises. Support patients by providing housekeeping, laundry services, helping with shopping for food, and other household necessities. 

Research Interviewer, Cole Inc. Santiagochester, Kansas
Mar. 2017 – Jun. 2017
Independently administered the telephone surveys in Spanish and English to selection of the clientele which involved calling a diverse array of individuals. Explaining the need for the survey to them and obtaining their consent to take part in it. Then, presenting the questions to the client orally and recording their responses on the data base. 

Education

South Treutel, Evanville, Illinois
Bachelors in Applied Science, Organizational Leadership, May. 2017

East Harber University, East Rosenatown, Arizona
Associates in Business Administration, Business Administration, Feb. 2016

The North Dakota College, Anjanetteburgh, Maryland
Certificate of Computer Specialist, Certificate, Jun. 2015

Western Marvin Institute, Port Blaine, California
High School Diploma, Diploma, May. 2015

Skills

Bilingual

Microsoft Office

Multitasker

Leadership

Communication

Adaptability

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Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Recent graduate with an MBA and 7 years of experience in hotel operations including guest services, concierge, sales, and guest relations.  Responsible, disciplined leader dedicated to delivering results that contribute to the overall success of hotels and rental properties.  Actively seeking a management role within a growing hotel chain where I can utilize world-class leadership and customer service skills to make an immediate impact.

Employment history

Bilingual Customer Service Representative, Frami, Dare and Reilly. Nitzschemouth, Maine
May. 2016 – Jun. 2017
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Sales Representative, Roob, Mante and Gleason. West Alvarofort, Texas
Nov. 2015 – Dec. 2015
  • Sell products being promoted and keep records of sales.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Suggest specific product purchases to meet customers’ needs.
  • Identify interested and qualified customers to provide them with additional information.
  • Attend training sessions or corporate planning meetings to obtain new ideas for product launches.

Night Manager, Reynolds Inc. West Ismael, New Mexico
Aug. 2014 – Oct. 2014
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Plan, schedule or supervise the work of other employees.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Manage and evaluated the performance of the front desk staff during night hours.

Sales Coordinator, Hahn-Rau. Prohaskabury, Arkansas
Nov. 2008 – Mar. 2009
  • Efficiently and accurately prepared proposals and contracts.
  • Prepared reports as needed for Sales Managers.
  • Prepared and sent out sales kits, brochures and client package as requested.
  • Answered and directed all incoming phone calls within the Sales office.
  • Maintained room list, corporate accounts and high-end clientele portfolios.
  • Secured and updated sensitive information daily.

Education

Smith College, Hayesberg, Ohio
MBA, Management Information Systems, Dec. 2012

Batz College, Faystad, Kansas
BBA, Hotel Management, Mar. 2008

Skills

Sales Techniques

Bilingual

Hotel Background

Organization

Hotel Operations

bilingual customer service representative

  • Assisted all departments with spanish speaking customers
  • bilingual- spanish

bilingual customer service representative

  •  Started as a contractor on 1/2016 till I was made a permanent     employee on 8/2016. 
  •  Monitored all incoming orders for prescription refill request via     telephone, fax, and email. 
  •  Routed incoming calls to designated departments with warm       transfer.
  •  Balanced cash register at the end of the month. 
  •  Customer Service, Data Entry, Sorting, scanning and distributing   incoming faxes. 

bilingual customer service representative

  • Took inbound and outbound calls.
  • Placed orders for customers over the phone.
  • Sent catalogs per customers request. 
  • Took Spanish calls 

bilingual customer service representative

  •  Responded to incoming calls and processed orders for customers.
  • Met monthly performance targets including call quality, punctuality and call handle time. 
  • Listening, Analyzing and taking proper action to ensure that customer issues are resolved. 
  • Thought outside in to see customers’ perspective of the products and service

bilingual customer service representative

  • Provide a high level of customer service with a focus on safety, quality, professionalism, and attention to detail.
  • Handle general English and Spanish customer calls as well as PBX.  Calls included, but not limited to: starting/stopping service, billing inquires, reporting hazardous conditions such as gas leaks, or down lines.
  • Handle answering customer inquiries through the Contact Center email management system called KANA.
  • Handle customer inquires through Live Chat.
  • Maintain the PBX and KANA Website.
  • Assisted with training Quality Improvement Specialists on KANA.

bilingual customer service representative

  •  French and English Operator for both Inbound and Outbound for the following services: Wimactel, IOS, directory assistance for USA and Canada, Alaska Communication, MTS, Central Link and Intelicall Operator and Hospital Operator.
  • Provide outstanding customer service and support by resolving telephone and email inquiries from customers in a queued environment.
  •  Analyzed and resolved issues to ensure customer satisfaction with all aspects of services rendered and also provides web-based support for the service line products.
  • Knew the products inside and out to be able to answer questions

bilingual customer service representative

  • Assisted company by meeting needs of patients in waiting area 
  • Created quick and effective solutions under pressure 
  • Trained to proficiency on multiple computer softwares 
  • Highly trained to keep patient information secure and always practice high levels of security 
  • Received and conducted multiple calls regarding patient needs 

bilingual customer service representative

  • Deal with a variety of customers.
  • Upsell products and services.
  • Explain and resolve complex billing issues.
  • Toggle between up to 7 different software programs, take notes and build rapport with customers at the same time.
  • Build relatuonships and retain customers.
  • Resolve customer´s issues while on the phone to completion.
  • To come with creative and innovative resolutions on customer´s issues with a possitive service orientation. 

bilingual customer service representative

  • Facilitated customer service requests with clients and employees. 
  • Demonstrated exceptional ability to prioritize tasks in a fast paced and high pressure environment.
  • Scheduled and coordinated the logistics of CP and CN rail workers and equipment across North America.
  • Maintained the highest level of safety, service, and efficiency ofoperations throughout prescribed areas of responsibility.