senior bell captain

• Worked with 119 rooms of property.
• Created personal yet professional relationships with regular guestsInsured guest satisfaction.
• I was responsible for supervising 5 – 10 employees per shift in the bell/valet department.
• Coordinate scheduling and location of bell staff.
• Enhanced record keeping procedures to maintain accountability of luggage delivered.

bell captain/ concierge

• Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
• Escorted guests to and from rooms and assisted with baggage.
• Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
• Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked.
• Greeted guests in pleasant manner upon arrival at hotel.
• Responded immediately to any guest requests or concerns and promptly resolved issues.
• Provided guests with information regarding hotel’s amenities, local attractions, nightlife, dining options, museums and concerts.