Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Tenured administrative professional with extensive experience providing support to the Chief Executive Officer of a multi-million-dollar organization.  Analytical, detail-oriented leader adept at multitasking within a fast-paced environment.  
Trustworthy, dependable, responsible Personal Assistant with 5 years of experience. Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.  Well-organized and keen attention to detail.

Employment history

Banking Officer, Bogan and Sons. Port Mark, Hawaii
Aug. 2018 – Present
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Assist customers by providing information and resolving their complaints.
  • Answer customers’ questions, and provide information on procedures or policies.
  • Request information or assistance using paging systems.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Senior Customer Care Executive, Wyman-Oberbrunner. Manualland, Ohio
Jun. 2015 – Oct. 2015
  • Promote company products, services, and savings plans when appropriate.
  • Update directory information.
  • Resolve dealer’s
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  • Provide relay service for hearing-impaired users.
  • Provide assistance for customers with special billing requests. complaints or answer customers’ questions regarding policies and procedures.

Senior Customer Care Executive, Cremin-Mitchell. Port Emorychester, South Dakota
May. 2011 – Jun. 2013
●              An accomplished Customer Service Professional with nearly 5 years of experience in Customer Relationship domain, which includes a melange of activities comprising issue resolution, grievance addressing, team handling and quality analysis
●              Hands-on experience in implementing and consolidating effective ways of functioning in Customer Services, Operations Management, Administration and Team Supervision
●              Proficient in maintaining excellent client rapport despite intense market competition & tumultuous economic situations
●              Well acquainted with excellent monitoring and supervisory skills with an ability to handle multiple tasks and solve customer queries working with team and in global environment
●              Demonstrated skills in identifying with customer need and escalate problems without delay to appropriate levels for resolution
●              Skilled in performing needs assessments, gathering appropriate documents to evaluate and analyze the functioning dynamics of processes and procedures
●              Excellent people management, communication and interpersonal, presentation and analytical skills


West Heathcote University, Lindseytown, Arkansas
MBA, Human Resources, Present

The Stiedemann, Gayleport, Vermont
Graduate in B.com, Commerce, Aug. 2011


Managed daily allocation of work

Resolved team queries

Good in Communication

banking officer

  • Maintain financial records carefully and precisely, entering accurate information into forms and spreadsheets and making calculations based on previous and upcoming transactions, ensuring written communication is clear
  • Preparation of branch monthly management accounts as assigned by management
  • Reconciliation of customer bank statements and Point of Sale statements
  • Petty cash management and reconciliation for the branch
  • Proper management of branch assets and filing of asset registers

banking officer, financial analyst

  • Completed formal Financial Analyst Training Program.
  • Reviewed commercial client financial condition, analyzing balance sheets, cash flow and testing covenants. 
  • Researched industry information and wrote documentation to support loan commitments.
  • Handle customer complaints and take appropriate action to resolve them. bank’s services such as credit card, car loan, mortgage loan and personal consume loan. 

banking officer

  • Processing customers/business associates’ requests in order to provide quality customer service and to achieve the Unit’s objectives; 
  • Executing clients’ instructions within the Customer Service Department’s responsibilities, timely and accurately; 
  • Opening of new accounts; 
  • Promoting the Bank’s electronic channels to the customers in order to increase revenue by minimising operating costs; 
  • Ensuring the functionality of the accounts through the sensible use of transactional flags; 
  • Systematically reviewing the existent files to ensure that the accounts are in line with the applicable procedures of the Bank and the Central Bank; 
  • Being aware of the Central Bank’s directives and internal regulations of the Bank and ensuring the effective implementation in order to be compliant with the AML policy. 

banking officer

  • Site supervision of new branch.
  • Checking of shuttering work level as per given drawing.
  • Liaising with the project planning engineer.
  • Resolve the technical issue with employer’s representatives,supplier    and statutory authorities.
  • Prepare daily progress report.
  • Prepare excavation and labor Contractor bills.